# Page 3 | Rise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Rise the right Payroll solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163570/Rise/reviews --- Rise 4.1 (134) [View alternatives](https://www.capterra.com/p/163570/Rise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Rise ## Showing most helpful reviews Showing 51-75 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DT Debbie T. Manager Human Resources Non-Profit Organization Management Used the software for: 1-2 years ### "Not for Profit Review" April 5, 2023 4.0 Excellent experience with RISE platform all around Pros The staff like the ease of use for the software. Payroll loves it for accuracy, ease of use and reporting. Cons Some annual and integration snags for our set up of flex and vacation accruals policies. Reason for choosing Rise Price and integration of recruiting and payroll systems in one. Review Source VR Verified Reviewer Accountant Computer Software Used the software for: 2+ years ### "We've been using Rise for payroll and absolutely love it" April 10, 2018 5.0 Pros As our company has grown Rise has always been able to accommodate anything we need. I also cant say enough good things about their customer support; from their support onboarding to quickly answering any questions that come up from payroll to payroll I have always been so impressed. Cons Once a payroll has been submitted there is no way to reopen it, make changes, and resubmit. i do wish I had this ability but any time we've made a mistake or needed to make a change they have always worked with us to find a solution. Review Source Response from Rise April 25, 2018 Thank you for your feedback. We are really pleased to hear that you have had a great experience with Rise! Just so you know, once you submit a payroll, you can then edit it and resubmit over and over. However, once you do the final approval, the payroll is complete. Having said that, we are always happy to help to find a solution if and when you need us. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 LM Leona M. Director Marketing and Advertising Used the software for: Less than 6 months ### "Small but mighty." March 13, 2023 4.0 As an HR department of one, a one-stop-shop is time saving and has eliminated the need for multiple entry of data across various platforms. Pros Brokering a group plan for a collective of small group plans is BRILLIANT and offers a comprehensive and affordable benefits plan for small and medium sized businesses that otherwise would not be able to afford one. Cons The ATS is lacking and limited compared to its competitors in terms of functionality. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Payworks](https://www.capterra.com/p/235453/Payworks/) Reason for choosing Rise The group benefits sold us. Review Source VR Verified Reviewer Chief Financial Officer Computer Hardware Used the software for: 2+ years ### "My first 2 years were good with Rise but 2017 was a disaster. " April 13, 2018 3.0 Online payroll versus previous provider Pros The software itself is pretty good. A bit weird process but once you get used to it it does the job. I switched from ADP Telepay which was really bad as my changes were often not actioned. Cons Customer support team is horrible: they take too long to correct mistakes. Calculated CPP and EI incorrectly in 2017. In December 2017 the paystubs were wrong for YTD salary which took them too long to correct. Review Source Response from Rise April 26, 2018 Thank you for your review. We're glad to hear that you've had a good experience with our software and we are sorry about the difficulties you faced in 2017. Please feel free to reach out to us anytime using the contact information provided below if we can assist you with anything. We take this kind of feedback seriously as it is valuable in helping us improve our service. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 Grace W. Financial Analyst & Payroll Used the software for: 2+ years ### "Ease to use it and it is all I need" April 10, 2018 5.0 It is easy to process the payroll. Time saver. Pros Export input to excel sheet. Import excel to the system. I can generate reports for all departments. The customize functions is very powerful. Cons Sometime the system is too slow. Especially on the rush hours, it is take time to go for next step. on the input sheet for search people, I would prefer more functions to search, for example, employee ID. Review Source Response from Rise April 25, 2018 Thank you for your feedback, Grace. We are glad to hear that you have been having a good experience with report generation and payroll processing. Thank you for your suggestions on improving our search functionality. Your comments have been forwarded to our product team for consideration. If you have any more feedback that you would like to share, please do not hesitate to get in touch using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 SS Sue S. Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Rise is worth your consideration" October 26, 2023 4.0 Our overall experience with Rise has been very positive. We started years ago with their free application for smaller businesses. After looking at other payroll options, we chose to stay with Rise when they transitioned to paid accounts. Pros Once you have your templates set up, Rise is very straightforward to use, even if you don't have payroll training. Their customer support response time is very good. Cons If you don't have payroll training, setting up your initial account can be a bit confusing. Also adding a new employee can take some practice. Reason for choosing Rise We qualified for the free version of Rise so decided to give it a try. Review Source DQ Diana Q. Owner Restaurants Used the software for: 2+ years ### "Rise is the best payroll software " July 12, 2023 5.0 Everything is easy. People are friendly and helpful! Pros Ease to use. Unlike other payroll software, processing payroll thru Rise is easy and smooth. Nothing is tricky. Cons when employee takes vacation, I wish the vacation hours are automatically deducted from the regular hours. Review Source JR Jim R. Manager Retail Used the software for: 1-2 years ### "Not Worth it" March 7, 2022 4.0 What really bugs me is that they originally had rise lite (free), they then cancelled this and put everyone on their most basic package (They gave plenty of notice etc.) and pricing was phrased in a reasonable way (Fine with us) They don't breakdown how much they charge per payroll, so we never noticed how the bill was racked up. Depending on your business you will be spending MUCH more than competitors for a service that is only sub par. Mostly due to a poor customer support structure. Pros Reliable, once you figure it out. Having a hard time hitting the 40 word minimum here. Cons Unintuitive, not flexible (If something needs to be fixed/ amended etc good luck), long gaps to pay employees. Free HR add on is a joke. Biggest con is the cost of this software and customer support. They offer email support that takes days, finding the number to call them is difficult and they don't technically offer it (You have to call sales and ask). It was ok when it was free, but paying a premium to be treated poorly....no thanks Review Source Kelly C. Owner Used the software for: 6-12 months ### "The product and service are top notch. An integral tool in my cloud-based bookkeeping business" April 10, 2018 5.0 Pros The service - immediate, responsive and very helpful Set up options - I had help moving my initial clients from other software programs and Rise made the process really easy The day to day usefulness - I find Rise so much simpler to use than any other cloud-based options I have tried. If I need to make changes, I feel confident knowing I can do most of them myself and if not the support will be there for me Big Win - Rise is located on the West Coast which gives me and my clients with weekend cutoffs almost another whole day to get our info entered into the system Cons The only con I can think of is that there is no direct syncing to my Xero accounting software. I am hoping this is coming soon though! Review Source Response from Rise April 25, 2018 Thank you for your feedback, Kelly! We are glad to hear that you have had a great experience with Rise. We are currently working on an integration with Xero accounting software and hope to release it this summer. Stay tuned for more updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 VR Verified Reviewer Corporate Accountant Real Estate Used the software for: 6-12 months ### "Love this software, it's very user friendly, saved my lots time with the whole payroll process" April 10, 2018 5.0 Time saving and efficiencies when procession the payroll Pros User friendly - the custom reports saved me lots time while reconcile payroll on a monthly and yearly basis. Customer service - Whenever I need help, the support team is always there ! Cons We did experienced few discrepancies while we transfer YTD into the system. Thus, at year end, we had some issues with CPP and EI YTD total. Also, for employee benefit , there were few errors in the input sheet. Rise can improve the accuracy in terms of manual adjustment Review Source Response from Rise April 25, 2018 Thank you for your feedback. It is good to hear that you find our software user friendly and that the custom reports save you a lot of time. We are also pleased to know that our customer service has been helpful. If there is anything we can assist you with in terms of discrepancies, input sheets, or any other issues, please do not hesitate to contact us using the contact details below and we would be happy to help. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 GL Gabriel L. Director of Finance and Administration Non-Profit Organization Management Used the software for: 2+ years ### "Really easy to use payroll system with extremely flexible reporting" October 3, 2017 5.0 Reports that work for our workflows and needs. Time for payroll, cost and ease of use has been substantially reduced. Pros The user interface is really easy to read and interact with. The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream. Customer service is good, with a chat feature on any page. Relatively affordable Cons Reporting engine is a little slow with slow load times. They are working on a direct integration with NetSuite for years now, still waiting for this feature. Review Source Response from Rise October 5, 2017 Hi Gabriel, Thank you so much for the wonderful review! We're so happy to hear you love Rise and that you find it easy to use. It's great to hear your feedback about NetSuite and the reporting engine's load time. We will be sure to raise your concerns with our development team. The fact that you said, "The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream" is our dream come true, so thanks so much for that! We can't wait to continue rolling out new and improved features for you and our other clients. If you have any questions at all, please feel free to get in touch with our Client Services Team at support@risepeople.com. All the very best, The Rise People Team Helen W. Director of Finance and HR Used the software for: 1-2 years ### "So glad we moved to Rise from ADP" April 10, 2018 4.0 Pros Ease of use. When I get questions from staff, I can find the answers quickly. Great to see prior year reports all at my fingertips. Cons Doesn't connect well with Apple systems. So Rise staff need to prepare our journal entries for us. Also doesn't talk to Humanity and when choosing these 2 systems we were told that was something that would be happening. Review Source AM Andrea M. Talent Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Great to begin with but diminished quickly given the frustrations listed below. " April 10, 2018 2.0 Payroll and time-off integration has been quite helpful. Pros \- Payroll and time-off are integrated; - Affordable for small orgs; - Reports on birthdays and anniversaries are quite useful. Cons \- Error in calculating carry-over days both years that I've managed the platform which resulted in manual recalculations and adjustments; - When running reports, employees who are no longer at the org are included; - Period of time (less frequent now) where the platform constantly ran error messages that prevented some team members from logging in and being able to use the platform; - Would be great if the time-off calendar integrated with Google Calendar. Review Source Response from Rise April 25, 2018 Thank you for your feedback, Andrea. We appreciate your comments on some of the challenges you have experienced with our system and have shared your feedback with our product team for review. The issue regarding error messages is something that we will continue to improve upon - thank you for pointing this out and we apologize for the inconvenience this caused. Also, the Time Off calendar is already integrated with Google Calendar. You can learn more about this feature in our knowledge base here: https://support.risepeople.com/article/536-how-to-sync-your-time-off-calendar-with-google-calendar-and-ical Please feel free to contact us using the contact details below if we can be of any further assistance to you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 SM Sue M. Controller Used the software for: 2+ years ### "product has improved over the last year or so. Good custom reporting options. " April 16, 2018 4.0 Pros like the access to the data so we can run our own customized reports Remittances and T4 all taken care of Better now than in the past. At the beginning it felt like we were beta testing. Customer support staff seem more knowledgeable now Good follow through when we do have a problem or question Cons unexplainable glitches (ie accrued vacation pay missing for some employees on one run) Some Rise standard reports don't seem to include info needed to match the report name Lose the titles when scrolling down a page of employees. If there was a way to "freeze panes" it would be very helpful. Review Source Response from Rise April 26, 2018 Thank you Sue, we really appreciate your feedback! It's great that you like the full access to your data so you can run customized reports and that you feel Rise's software and support have been improving. Your feedback on the product is very helpful to us. We review all of our customers' feedback regularly and prioritize development based on commonly requested enhancements. Thank you again for your insight and we look forward to continuing to work with you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 EB Enrico B. Senior Human Resource Generalist Used the software for: 2+ years ### "System is easy to use but there is a lot of manual inputting. " April 10, 2018 3.0 Pros Using Rises software for smaller business is very cost effective. Once the system is set up properly it is very easy to use and have reports made. As long as you are accurate the automated system completes everything you need. Cons If things aren't set up properly it is a pain to work with. There a few times where you cannot access the system but after an hour, the system is back. If you have a larger company it isn't time effective to use as there are many inputs that you must do manually. Review Source Response from Rise April 25, 2018 Thank you for your feedback, Enrico. We appreciate hearing your thoughts and are glad that you are now finding the system easy to use. Rise provides the ability to import inputs, outline formulas to help calculate outputs, and enter default values per employee, department, or company. Our client service team would love to help you automate this, so please feel free to get in touch using the contact details below. Also, please let us know if you ever experience downtime so we can investigate immediately. Thanks! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 EB Elena B. HR Manager Used the software for: 2+ years ### "Rise is dependable, user friendly and very effective for our business. " April 16, 2018 5.0 Pros The features are user friendly and adaptable to our business. The customer service is also impeccable, any question or issue we may encounter is addressed immediately and an effective solution is found. Cons Nothing comes to mind about what we like the least, so far since we implemented the software it has exceeded expectations. Review Source Response from Rise April 26, 2018 Thank you, Elena! We are so glad that you found Rise to be user friendly and dependable for your business. It's great to hear that our customer service is impeccable. We hope that we can continue to provide great service to you in future. Thanks again! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 LCB Laurel Carolyn B. Adminstrator Construction Used the software for: 2+ years ### "Rise is perfect for our small company" March 10, 2022 4.0 Rise has helped solve a number of payroll issues Pros Payroll, reporting, custom reports, easy access to site, simplicity of program Cons SOmetime can be a bit too long to wait for answers to questions, No live chat, no telephone access Review Source PS Pauline S. Business Owner Retail Used the software for: 2+ years ### "I love the emailing of pay statements and T Slips!" April 11, 2018 5.0 Easy of use, can be done anywhere and the email of the pay statements. The payroll is great for any size company, big or small. Pros The software is accessible from any device you use, it's easy to use and I love the emailing of pay statements and t slips. I also like the ease of the payroll input screen, adding or changing employees, etc. Cons I don't really have any cons other than the reports as they can be difficult to create. I also find it frustrating at times if Rise does not communicate software changes that affect the user but that isn't often. Review Source Response from Rise April 26, 2018 Thank you for your review, Pauline. We're delighted to hear that you've found our software to be easy and accessible to use. We appreciate your feedback on how we can improve with our reporting feature and with our communication of software updates. Should you have other recommendations for us, please feel free to connect with our client service team through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 Sandra C. CFO Computer Software Used the software for: 1-2 years ### "Excellent, user friendly with great service" April 11, 2018 5.0 Pros We love the customer support and ease of using the tools. Whenever we have questions, Rise is there to help us. Cons Honestly, there really isn't any con for us. We've been very happy and have even switched to Rise for benefits. Review Source Response from Rise April 25, 2018 Thank you very much for your review, Sandra! We're delighted to hear about your great experience with our customer support team and resources along with our full suite of service offerings. We appreciate your feedback. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 RL Rozelle L. Senior Finance Manager Law Practice Used the software for: 2+ years ### "Review of RISE" April 4, 2023 4.0 Pros The software is very user-friendly. Customer service responds fast and they are knowledgeable. Cons Nothing that I can think off, to be honest I have not had a chance to fully explore the software outside of the features that I need. Reason for choosing Rise I personally was not in charged of choosing this software it was out previous operations manager but I am the main user. Review Source Jennifer T. Business Manager, Accountant, Associate Architecture & Planning Used the software for: 6-12 months ### "In my 20 years of payroll experience, this is the most user-friendly platform and service I've seen." April 11, 2018 5.0 Significant time saving in preparing software. Proactive and timely information provided to the payroll staff. Pros Overall, it is very intuitive, with a clean and simple format. There is a very prompt reply to queries for help from customer service. Staff take the initiative to reach out to us and provide useful information - solving our problems before they arise (by offering e-books and webinars). Cons There is some minor redundancies in the system I feel could be eliminated. However, overall it is far better than other systems I've used. Review Source Response from Rise April 26, 2018 Thank you for your review of our product and services, Jennifer! We're very happy to hear that you've had a great experience with Rise. Providing top-notch customer service to our clients is of utmost importance to us, so we are delighted to hear that our team has gone above and beyond in supporting you. We'd also love to hear your recommendations for improvements to our software. Please feel free to connect with our support team using the contact details provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 EG Elizabeth G. Senior Financial Analyst Used the software for: 2+ years ### "Rise is an effective payroll software. I love the ease of being able to work on it from anywhere. " April 10, 2018 4.0 Pros The product is value for money. Less paper work. The software is easy to access from anywhere. Very simple to use. Love the ease of understanding the reports. Cons The customer service could be better. Speed of reply or resolving issues could be faster. Could offer additional training to maximize usage. Review Source Response from Rise April 25, 2018 Thank you for your feedback, Elizabeth. It is great to hear your thoughts on our product and service! We are currently answering all customer enquiries within 48 hours and all client service representatives are enrolled in ongoing training to help us continually improve our services. Please let us know if we are not getting back to you within this time frame and if you have any other additional comments or feedback that could help us improve. Also, Rise offers complementary training for our clients and we would be happy to book additional training for you anytime to help maximize usage. Feel free to get in touch anytime - thanks! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 CR Cyrus R. owner Retail Used the software for: 2+ years ### "Much easier to use after initial set up and first year. Easier than Ceridian or ADP" April 10, 2018 4.0 Save time Pros Convenient to have all records for multiple companies using one login. Tons of options in payroll instructions. Cons Mass changes to benefits/benefit deductions (done annually) can be a bit cumbersome when you need to change multiple items for a large number of staff. Further automate stat pay calculation!!! Review Source Response from Rise April 25, 2018 Thank you for your feedback, Cyrus. We are glad to hear that our software is convenient and provides a lot of options for payroll instructions. Our client service team would be pleased to show you how you can import mass changes to benefits and deductions to help save you time. Also, the system includes functionality that automatically calculates the stat pay amount for which each employee would be eligible. Can you help us understand how we can further improve or automate this? We welcome any feedback or suggestions you may have....please get in touch with us using the contact details below anytime. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 UH Umma H. Finance Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "RISE users review" August 15, 2023 5.0 Pretty good. Pros simple, easy to use and good customer service Cons not possible to change the benefit premium by our own as it changes every year. I have to get a ticket and request RISE to update the information Review Source JG Jackie G. Manager, People and Culture Real Estate Used the software for: 6-12 months ### "Payroll" June 28, 2023 4.0 Support team is great and I'm comfortable using the system. The team really appreciates paperless pay stubs. I like the payroll system a lot, Pros I find payroll easy to use and process. The customer support team has been really great when I call in and ask questions. The support is very important to me. Cons small glitches on moving from one company to another in downloading PDF files (we do payroll for 5 different companies) I like the convenience of switching over, but find that on the results page, the PDFs download. This could also by an issue on our back end. I've notified RISE on it and they will look into it for me :) Reason for choosing Rise I have experience using it so I'm familiar with it. Review Source Similar Products Featured