# Page 4 | Rise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Rise the right Payroll solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163570/Rise/reviews --- Rise 4.1 (134) [View alternatives](https://www.capterra.com/p/163570/Rise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Rise ## Showing most helpful reviews Showing 76-100 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KV Krishnan V. Instructor Primary/Secondary Education Used the software for: 2+ years ### "User friendly and accurate platform" April 4, 2023 5.0 It’s terrific, which is why I chose it again! Pros I love Rise. I used it for my last business and I’m using it for my current one. Cons Not really, – it’s pretty user-friendly. Perhaps when doing payroll, it might be useful to have something that lets employers step through the different steps so they don’t miss anything. Review Source LB Lisa B. General Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "After sale customer service is poor" February 26, 2020 2.0 Not good. Antiquated system, poor customer service and continuous errors on their part which they push back on the customer to enter corrections. Response time is terrible for a deadline centric process such as payroll. Pros offers same backed user features as other systems. Cons Customer service is ineffectual and response time is completely unacceptable when deadlines are involved. Pushes their error correction back on the customer. Incompetent service reps, unresponsive to inquiries of a critical nature. Have to reach out multiple times and continuously follow up. Review Source Response from Rise January 7, 2022 Hi Lisa, thank you for sharing your feedback. Based on your comments, it's clear we've missed the mark in meeting your expectations. Please know our entire company is focused on righting the ship and we've done a lot of work to deliver the customer support you deserve and expect. I can assure you this is 100% of our focus from leadership all the way down. JC Jonathon C. Accountant Legal Services Used the software for: 2+ years ### "Rise (formerly Paysavvy) has great customer support and is easy to use." April 13, 2018 5.0 Ease of use, accessibility, and mind knowing that it's reliable and performs its task. Pros The software web-interface is very user-friendly, easily customizable for meeting our firm needs. I like how easily accessible it is for making adjustments and the different reports available for review. Cons There are some redundancies such as the year-end function and pier review. This was confusing at times when rolling into the new year. Review Source Response from Rise April 26, 2018 Thank you for your review, Jonathon. We're happy to hear you've found our software to be accessible and user friendly for your needs. Should you wish to connect with our team regarding any questions or issues about year-end and pier reviews, we would be very pleased to help and would also appreciate your feedback. Please feel free to get in touch with us through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 AA Ado A. Administrative Director Used the software for: 2+ years ### "Just simple, no complications at all" April 15, 2018 4.0 Pros Their PR system is simple and user friendly. It saves a lot of my time when I finalize my employees' payrolls and year-end for their T4s. Cons When I need their support to change my PR configurations or have some questions, they are very helpful most of times but sometimes totally not helpful. Depends on to whom you speak... Review Source Response from Rise April 26, 2018 Thank you for your review, Ado. We're glad to hear that you've found our software to be simple, user friendly, and time saving when it comes to your payroll processes. We appreciate your feedback on your experience with our client services team. Rise's support representatives have been enrolled in ongoing training courses to act upon our commitment to improvement and providing the best support for our clients possible. We value your feedback and look forward to continuing our support for you in future. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 MR Mike R. Contorller Food & Beverages Used the software for: 1-2 years ### "Great Payroll for small business" July 28, 2022 5.0 Pros Ease of use. Submitting payroll is simple and can be done in under 10 minutes for my small business. Saves me hours each week. Cons Last minute issues (just before payroll must be submitted) and getting a hold of customer service to correct can sometimes be tough. But customers service has improved quite a bit in the last little while. Alternatives considered [Payworks](https://www.capterra.com/p/235453/Payworks/) Reason for choosing Rise Cost Review Source SM Samantha M. Operations Specialist Mental Health Care Used the software for: Less than 6 months ### "Great user experience" March 27, 2024 5.0 As someone who has NEVER worked in HR and Finance, my onboarding specialist \[sensitive content hidden\] was amazing. She consistently checked in with me, all calls were recorded and sent to me within 24 hours. There is a lot of information to help if you have questions. \[sensitive content hidden\] never made me feel like I couldn't reach out to her with questions. It was the most consistent and easy onboarding I have been apart of. Pros Intuitive and Accessible. Great onboarding. Features well laid out and easy to navigate Cons At this time, I am happy with everything we have signed up for. There are features that I would love to implement (eg. vacation tracking) but at this stage we are trying to keep costs down. Review Source CH Caitlin H. Payroll Administrator Farming Used the software for: Less than 6 months ### "Rise Review" January 24, 2024 4.0 Pros It is a basic software that gets the job done Cons It is not robust and cannot support a complex payroll Review Source VR Verified Reviewer Administrative Assistant Real Estate Used the software for: ### "Easy to use system that makes payroll and keeping track of employee vacations a breeze." April 10, 2018 4.0 Pros So much time saved when doing payroll, and paper saved with electronic paystubs. Employees can request time off with ease and managers can manage their teams more effectively. Cons The payroll system required some getting used to but customer service was available when the payroll team needed help. Review Source Response from Rise April 25, 2018 Thank you for your feedback. We are glad that Rise saves you time and makes it easy for you and your employees to manage time off. If we can be of any assistance with using our software, please feel free to reach out to our client service team anytime and we will be happy to help. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 TI Tina I. Admin Assistant Professional Training & Coaching Used the software for: 2+ years ### "Easy to use, great customer service." April 16, 2018 4.0 Pros The processes for monthly payroll, year-end reconciliation, T4s, ROE, etc. are easy to execute. Any time I need to call for assistance, I've always been able to speak to someone immediately and resolve the issue on the spot. Cons Some reports features can be improved, so is the interface for certain sections, can be more user-friendly & intuitive than current format. Review Source Response from Rise April 26, 2018 Thank you for your feedback, Tina. It's great to hear that you find Rise easy to use and that you are getting the support you need immediately when you call for assistance. We also appreciate your comments on the reports and user interface. If you would like to provide any specific comments on how we can improve, we'd love to hear from you at the contact details below. Thanks again! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 CL Cecilia L. Accountant Used the software for: 2+ years ### "The software is very user friendly. Customer service is friendly. Value for the money. Recommended" April 13, 2018 4.0 Pros The product is user friendly. Their is a chat line so you can solve problems quickly. Most of all, it is value for the money and you don't have to go into the office to access this. You can use this from any location. Cons Minimal training was provided. Added features should be considered and cost could be bundled. The software is not at 100%. Few tweaks to fix problems are needed. Review Source Response from Rise April 26, 2018 Thank you for your review, Cecilia. We're pleased to hear that you've had a great experience with our client service team. We'd love to hear more about your feedback and your suggestions for improvements to our software. Please feel free to reach out to us through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 AB Alla B. Accountant Entertainment Used the software for: 2+ years ### "What I like about Rise" October 26, 2023 5.0 Pros The payroll is easy to use. Good customer service. Like the reminders I am getting, so never forget to process. Also, I can process it long enough before due date and it does not get posted until due date, so any changes can be made during that period. Cons I did not experience any Cons. The product we use works well for our company. Review Source CK Claudia K. Office Admin Used the software for: 2+ years ### "Overall pretty easy to use." April 13, 2018 3.0 Pros What I like most about this software, it makes doing payroll easier. It takes care of all your payroll deductions and T4 information at the end of the year. Cons What I like least about this software is the strange, unexplainable glitches. Also some of the reporting is hard to find or doesn't give you all the info you are looking for. Review Source Response from Rise April 26, 2018 Thank you for your review, Claudia. We're glad to hear that our software has made payroll processing an easier task for you. We appreciate your feedback on our software and on our reporting features. Our team would love to hear about your experience and your suggestions for improvement. Please feel free to reach out to us using the contact information below and we would be happy to help you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 cM carla M. CFO Used the software for: 6-12 months ### "In the past I had a direct contact for customer support which was excellent! Disappointed in change " April 10, 2018 4.0 Pros Software is easy to use, and accessible as long as there is an internet connection. Shows multiple companies on the same profile, which makes it easy to approve for multiple companies Cons The process is very manual for T4s, would be great to have this as a more automated process. I really liked having a point of contact who handled a lot of the issues I had in the past. Not having a direct line has resulted in inconsistent responses and delayed response times. Considering the price per employee I would expect more service. Review Source Response from Rise April 25, 2018 Thank you for your review, Carla. We are happy to hear that you¿ve found our software to be easy and accessible to use. Our team is working on continual improvements to automating our processes. We would be more than happy to work directly with you on addressing any questions or issues you have. Please feel free to get in touch with our client service team using the contact information provided below - we are committed to providing you with the personalized and dedicated service you need. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 SM Shelley M. Corporate Services Manager Defense & Space Used the software for: 2+ years ### "Very intuitive software" April 13, 2018 5.0 Save time and money! Pros I find it very easy to use and the customer support - specifically live chat - makes it even easier if I get stumped Cons Only real issue is how long it takes the pages to refresh after you input, modify payroll. Also, report downloads take longer than I would like but I simply run it in the background until it is done :-) Review Source Response from Rise April 26, 2018 Thank you for your review, Shelley. We're happy to hear that our services have helped you in maximizing your resources and that our customer support experience has been positive. We appreciate your feedback on the speed of our software and will definitely take this into consideration as we continue to improve upon our product. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 DR Dena R. Operations Manager Machinery Used the software for: 2+ years ### "Easy enough to use; reporting is not intuitive; it is difficult to see the back end of things" April 10, 2018 3.0 Pros The software is easy to use, and quick to process. Interface is clean and attractive. Chat box is always available Cons Reporting is clunky and could be made easier with better help menu. Back end reporting (ie which fields report to which box on T4, which fields are taxable EI, CPP, etc.,) is not great Review Source Response from Rise April 25, 2018 Thank you for your feedback, Dena. We are glad that you find the software easy to use and that you are able to reach us by chat whenever you need help. We are continually working on improving our software and value your comments on reporting features. If you would like to provide further feedback, please feel free to get in touch with us using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 JG Jeremy G. Co-Owner Used the software for: 2+ years ### "We've used it for several years and it hasn't improved. " April 17, 2018 2.0 Pros I like that it's a local company. I liked them better when they were more focussed on payroll. They seem focused on brokering benefits now. Cons The web interface is clunky, slow, and difficult to work with. The same things have been broken for years, so for some functionality you need to contact support, which takes ages. Review Source Response from Rise April 24, 2018 Thank you for your feedback, Jeremy. Our client services team would love to hear more about your experience and concerns with Rise. We have a commitment to respond to client requests within 48 hours, however if we are not meeting your expectations we want to know. Please feel free to reach out to us using the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 SD Steve D. Shop Manager Used the software for: 1-2 years ### "Have used Rise since it came to us. Some good things and Some not so good things" April 13, 2018 3.0 Pros Keeps track of most things for the people that work Monday to Friday. Able to write notes as to why that person had days off. Cons I run a shop that works 24/7. Rise does not keep track of people working on Saturdays and Sundays. Hard to keep track of holidays and missed days. Review Source Response from Rise April 26, 2018 Thank you for your review, Steve. We're happy to hear our time-tracking functionalities have proven to be beneficial to managing your workforce. In regards to your feedback, our time off module is designed for a salaried workforce. If you use our Time & Attendance module, it includes scheduling, time off tracking for a variety of work schedules, attendance tracking, approval workflows, and more. Should you wish to request a walkthrough of these features, please feel free to reach out to our client services team using the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 KL Kimberly L. Payroll Manager Computer & Network Security Used the software for: 6-12 months ### "Awful! They have no clue about Ontario payroll laws. Constant mistakes!" April 13, 2018 1.0 None! Pros I can honestly say the only positive thing is the customer support team. Other then that this is one of the worst payroll providers I have dealt with in my 23 year career as a Payroll Manager. We will be leaving in the new year and going to another provider Cons Over all service is not impressive. Software is absolutely obsolete! Review Source Response from Rise April 24, 2018 Thank you for your feedback, Kimberly. We are sorry to hear about your experience with Rise. We value your feedback and invite you to contact us with any specific comments you¿d like to share using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 JP Jon P. VP Finance Used the software for: 2+ years ### "ecobee has had an excellent experience with Rise. We were one of your early customers." April 10, 2018 5.0 Pros Ease of use. Ability to export, edit and upload pay runs. Excellent and very responsive customer support team. Cons Exporting to ERP is complicated. Not enough notice when payroll has to be sent early due to holidays. Review Source Response from Rise April 25, 2018 Thank you for your review, Jon. We are happy to hear about your good experience with processing your pay runs and speaking with our customer support team. We are in the process of developing an enhancement to our software that will help export all your customized GL data in a simpler way. Please let us know if there is any other data you need to export on a regular basis so we can investigate. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 CB Cristina B. Payroll Supervisor Used the software for: 1-2 years ### "The product is good for payroll, but can still be improved a lot." April 10, 2018 3.0 Pros The program is user-friendly, easily accessible. The preview registers is very helpful. And Customer support is always pleasant. Cons The reporting function is not very usable. Sometimes the customer support have very limited knowledge of the product and payroll. Review Source Response from Rise April 25, 2018 Thank you for your feedback, Cristina. We are happy to hear that you have had a pleasant experience using our product. We would love to hear your suggestions on how we can improve upon our reporting features and customer support experience. Please feel free to get in touch with us via the contact information provided below anytime. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 AK Alex K. CEO Used the software for: 1-2 years ### "Excellent customer support and team" April 16, 2018 5.0 Pros They make payroll and HR so easy. Great UX and backend. Very knowledgable team and support. They're able to answer all my questions quickly. Cons No Xero integration for easy payroll reconciliation. I wish I could easily generate a payroll report to be imported into Xero. Review Source Response from Rise April 26, 2018 Thank you for your feedback, Alex! We're happy to hear about your great experiences with our services, product, and customer support team. In regards to Xero integration, this feature is currently in progress with our development team. Please stay tuned for further updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 MN Melanie N. Owner Used the software for: 1-2 years ### "For the most part it is easy to use. However, there was quite a learning for me to get there. " April 11, 2018 5.0 Pros How quickly I can process my payroll. I can get the whole thing done in less than 15 mins. I also don't they offer very patient and clear customer service. Cons I would like a heads up when I need to submit an early payroll (eg Christmas) I got a notice my payroll was about to be late(causing me to panic) but no notice I needed to submit early. Review Source Response from Rise April 26, 2018 Thank you for your feedback, Melanie. We're happy to hear that our services have helped you to increase the ease and efficiency of your payroll processes. We apologize for the confusion you previously encountered with our early payroll notification. Our team is committed to ensuring our customers are provided with full support in their payroll processing, which includes ensuring that we continue to provide proper notifications in advance. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 AW Andrew W. Owner Construction Used the software for: 1-2 years ### "Ease of use" March 21, 2023 5.0 Has been excellent from Day 1 Pros I am not well versed in payroll administration but Rise makes it a very easy/simplistic user friendly platform Cons The integration of the wealth side could have been easier Reason for choosing Rise Canadian company Review Source CH Clara H. HR & Corporate Services Marketing and Advertising Used the software for: 1-2 years ### "Functional, but not pretty to look at. Automatic reports are limited. Better products out there." April 13, 2018 2.0 Intermediary with our Health benefits provider Pros Customer Service - When I have an issue, they help with it immediately, always very friendly and helpful Cons Aesthetically very utilitarian. Even then, some functions are not clear. You are not given notice that an ROE you created has been rejected. Review Source Response from Rise April 26, 2018 Thank you for your feedback, Clara. We're happy to hear that you've had a great experience with our client service team. Your feedback on the ROE rejection has been flagged and we have raised this on our list of priorities to address. We appreciate your feedback on our product and welcome you to share any other ideas and suggestions you may have for improvement. Please feel free in get in touch with our team using the contact information provided below anytime. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 NA Nona A. Manager of Finance and HR Used the software for: 6-12 months ### "Usually pretty good" April 16, 2018 4.0 Pros Live updates with changes etc. and access to reports of past periods for employees as well as company Cons Duplicating data input for some stuff in Rise and Rise Hub. Also very slow updating reports for annual data. Review Source Response from Rise April 26, 2018 Thank you for your feedback, Nona. We're glad to hear your thoughts on our software. We are planning further enhancements that will reduce any duplication of data as you've indicated. If you have any further comments you¿d like to share, please feel free to reach out to us using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 Similar Products Featured