# Page 5 | Rise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Rise the right Payroll solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163570/Rise/reviews --- Rise 4.1 (134) [View alternatives](https://www.capterra.com/p/163570/Rise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Rise ## Showing most helpful reviews Showing 101-125 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Analyst - Insolvency, & Restructuring Financial Services Used the software for: 6-12 months ### "Great Software, Support Staff is awesome, Really helping me with my payroll" April 10, 2018 5.0 Helped me to navigate the new world of being an employer. Pros Simple and easy to use, whenever I have problems the support staff has been great in helping me out. Cons Some more advanced features beyond the simple monthly payroll have been a little complicated, live making an unscheduled payroll to pay my staff a bonus. Review Source Response from Rise April 25, 2018 Thanks for your feedback! We are glad to hear that our services have supported you in your venture thus far. Our customer support team is dedicated to helping you through any questions and issues that may arise, so please let us know if we can help. As well, thank you for your feature suggestions about paying bonuses to staff. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 JT Jirtz T. Senior Accountant Used the software for: 2+ years ### "Satisfactory" April 13, 2018 3.0 Pros very handy and useful. It has most of the features I need to adequately control payroll and get things done. Cons if I have 2 compensation policies assigned to an employee, i can't have full capabilities for both policies. Review Source Response from Rise April 26, 2018 Thank you for your feedback, Jirtz. We're happy to hear that you've found our services to be handy and useful for your payroll management processes. Our support team would love to assist you with any issues you may have. Please feel free to get in touch with one of our client service representatives through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 OT Omar T. Group Controller Financial Services Used the software for: 1-2 years ### "Amazing Customer Service" July 20, 2022 5.0 Our payroll system is very unique and complex. Having Rise on our side, gives us that needed confidence to ensure that payroll will be properly processed. The team is very knowledge and experienced. Pros Reliable, dedicated and professional team. Excellent experience. Cons Our payroll is complex and we are using multiple programs to process payroll including payment processing. That can be challenging. Review Source RD Rajendra D. Director Education Management Used the software for: 1-2 years ### "Payroll Setup " July 28, 2022 4.0 Excellent software and excellent support. May work with you to promote this software if training is given for complete HRIS. Pros I just used payroll function and hence I can’t comment on other items. Cons When you add new employee, you have to create same setup like other employees. User should copy setup. Review Source JW Janice W. Dr Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for small businesses " August 16, 2023 5.0 Pros I liked the price. Simple and no frills. Easy to use, good support, nice interface. Cons Lack of continuity post implementation. Have to open a ticket every time I have a new question. Reason for choosing Rise Best value and transparency Review Source MM Melinda M. Owner/partner Construction Used the software for: 6-12 months ### "Excellent choice for Payroll" March 9, 2022 5.0 Pros Ease of use Chat available and superb customer service Cons I didn’t quite understand the year end requirements Review Source Response from Rise March 14, 2022 Hi Melinda, thank you for taking the time to review Rise! We're happy to hear that our Payroll solution is easy to use and that you've had superb customer service! Thanks for your feedback on the Year end requirements, that's something we'll work on for next year! JM Jenny M. Account Manager Accounting Used the software for: 6-12 months ### "easy to use" April 10, 2018 4.0 Reports are good, multi companies with one log in Pros multi companies using one log in. Does email paystub directly to payees that are password protected. No need to set up user access for employees to view their pay stub. Very much like the chat support they have online Cons The wording on their software, not use to "submit" on the payroll input section. This usually means submitting the payroll, but in their software, it means save or proceed to the next step before submitting. Review Source Response from Rise April 25, 2018 Thank you for your review and for your kind words for our support team, Jenny. We are happy to hear that you have been finding our payroll features to be useful to your employees. We also appreciate your feedback on the \`submit¿ function and will consider your suggestion in future product updates and releases. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 SK Sara K. Owner Used the software for: 6-12 months ### "Best intro to payroll ever!" April 16, 2018 5.0 Pros The customer service and assistance with setting up employees was amazing. The price is beyond fair and I was so appreciative that I didn't have to figure out all the CRA steps on my own. I'd be lost without them. Even the weekly payroll cut off reminders were helpful during busy months. Cons Truly no complaints. I relied a little too much on the payroll cut off reminder and one time it didn't go through and we missed the deadline but a quick call to the customer service line rectified it immediately. Review Source Response from Rise April 26, 2018 Thank you for sharing your kind words about your stellar experience with our customer service team, Sara! We're happy to hear that you are getting good value from our software and that Rise has been so helpful to you and your payroll management. We look forward to continuing to support your business. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 JW Jesse W. Director, Finance & Operations Motion Pictures and Film Used the software for: 1-2 years ### "Overall great, sometimes customer support is delayed." April 10, 2018 5.0 Efficiency. Pros Incredibly easy to use, very clean and simple, takes 1/10th of the time to process payroll compared to ADP. Cons Customer service can be slow and it can be challenging to address unusual/non-conforming payroll issues. Review Source Response from Rise April 25, 2018 Thank you for your review, Jesse. We are happy to hear that you have found our solution to be easy to use and time-saving for your company. Our support team is committed to making continual improvements to the customer service experience and is more than open to hearing your suggestions on how we can improve. Please feel free to get in touch with any further feedback or comments you may have. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 GF G.R. F. Manager Banking Used the software for: 6-12 months ### "Getting started seemed a little tricky at first, but we received top-notch support. Now it's easy." April 10, 2018 4.0 The software provides a simple way to manage payroll, submissions and employee records and reports without requiring lots of time or payroll experience. Pros There is a documented way to do everything we need it to do, including ROEs, T4s, etc. The support team answers every question in detail and never leaves us hanging. Cons The UI is not intuitive, but it is easily learnable. After getting through the initial phase of setup, the day to day tasks required in Rise are very easy. Review Source Response from Rise April 25, 2018 Thank you for your feedback, G.R. We¿re glad to hear that you receive top notch support from Rise and that the documentation is helpful. If you have any specific comments on how we can improve, we would love to hear from you. Please feel free to contact us anytime using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 YP Yeny P. Accountant Used the software for: 6-12 months ### "Good" April 10, 2018 3.0 Pros Good customer service, I usually get the response right away or if not the next day. The interface is user friendly. The import function is helpful. Cons Some of the report is not user friendly and require more work to use the report which is not efficient. Review Source Response from Rise April 25, 2018 Thank you for your feedback, Yeny. We are happy to hear that you have been satisfied with our customer service and have been receiving a good response time! Thank you for your comments on the user friendliness of our interface. We also appreciate your feedback on our reporting feature. We are currently reviewing our Payroll reporting feature for ways to improve. If you have any specific comments you¿d like to share, we¿d love to hear from you. Please feel free to contact us using the contact details below anytime. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 SS Sonny S. Director of Finance Non-Profit Organization Management Used the software for: Less than 6 months ### "Rise Review" April 4, 2023 5.0 Excellent, but at the first time Rise was hard to catch all functions. Pros Payroll Reports are excellent and easy to pull out. Cons Payroll instructions are difficult to use for first time users. Review Source KM Kelsey M. Owner Used the software for: 1-2 years ### "great customer service experience but not super intuitive in terms of functionality" April 10, 2018 4.0 Pros great communications products and approach, the customer service team + reliability/no service interruptions Cons I often find I have to call or chat the team because the actual tools, reports or features aren't the most intuitive Review Source Response from Rise April 25, 2018 Thank you for your review, Kelsey. We are glad to hear your good feedback on our product and our customer service team. We¿d love to hear your suggestions on how we can continue to improve upon our services and resources. Please feel free to get in touch with us using the contact details below if you¿d like to share more feedback. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 AM Angeline M. Payroll & Benefits administrator Used the software for: 6-12 months ### "good experience overall" April 13, 2018 4.0 Pros you can upload excel spreadsheets to input mass data. I like the quick chat feature with Rise staff, they always seem very knowledgeable and helpful. they always respond to any requests in a timely manner. Cons can be very slow to load at times, for example when adding a new payroll instruction it takes its time to load, also when submitting and opening registers. Review Source Response from Rise April 26, 2018 Thank you for your review, Angeline. We're happy to hear about your good experience with Rise and our services. We'd love to hear more about and troubleshoot the issues you've been facing with our platform. Please feel free to reach out to our client service representatives through the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 SS Shane S. Bookkeeper Used the software for: 2+ years ### "Fairly easy to use. " April 10, 2018 4.0 Pros The software is easy to use. The format to type in the payroll is clean and easy. We really like the ease of doing the T4s and ROEs. Cons The setup of an employee can take some time. Maybe its because we only add an employee every few months, but we normally have to go back and adjust the compensation a few times to get the correct benefits setup - because we have different plans for FT vs PT. Review Source Response from Rise April 25, 2018 Thank you for your feedback, Shane. We are glad to hear that the software is easy to use and that it makes it simple to complete your T4s and ROEs. If there is anything we can help you with regarding compensation, please reach out to our client service team using the contact details below. We would be very pleased to help! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 ID Ivy D. Admin and HR Manager Real Estate Used the software for: Less than 6 months ### "Rise Review" November 3, 2023 4.0 I'm rating it a 9/10. Overall, it has been very helpful as a tool. Pros It has been an awesome experience, and I have learned to easily navigate along the way. CS is also very helpful and always has been. Cons I would say recent glitches have been a struggle, and sometimes, it's not always compatible with our hardware, takes a lot of time to download reports or just to open the features of the app. Reason for choosing Rise The company chose Rise over these alternative products, because of familiarity. Review Source JA Johwanna A. Owner Used the software for: 6-12 months ### "Saves me time and money" April 10, 2018 4.0 Pros I love that this files and track my government remittance. I like the built in forms and auto fill. It made my year end and T4s super easy and helps when I don't know how to fix remittance errors. Cons It has a beta feel, things don't always flow well and you have to click the FAQ for answers or call support. Review Source Response from Rise April 25, 2018 Thank you for your feedback, Johwanna. We are glad to hear that our software helps make your remittances and year-end process easier. We are continually striving to improve our software and welcome any comments or feedback you may have. Please feel free to get in touch with us using the contact details below to share your thoughts anytime. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 KKC Kai Kin C. Director of Finance Entertainment Used the software for: 6-12 months ### "Pretty good in general " April 16, 2018 4.0 Price is decent and it save me a little bit of time. Pros It is pretty easy to use and most of the commonly used functions are already set up. The software looks modern. Cons Would be great to see more integration between the modules. Would be SUPER great if the HR software can be integrated into the payroll system. Review Source Response from Rise April 26, 2018 Thank you for your review, Kai Kin. We're happy to hear your comments on the design and ease of use of our software. In regards to your feedback on the integration between modules, we are currently working on further enhancing the integration between HR and payroll to help save you even more time. Please stay tuned for further updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 VE Vaïana E. Attachée de presse et influence Wholesale Used the software for: Less than 6 months ### "Avis Rise" June 22, 2023 4.0 Pros Super efficace pour suivre ses demandes de congés au sein d'une entreprise Cons Je ne vois pas d'inconvénients à cette plateforme, je ne la connait pas encore super bien Review Source RC Rachel C. owner Used the software for: 6-12 months ### "This being my first experience with a payroll system I am very pleased, easy to use and seamless! " April 10, 2018 5.0 Pros The customer service is personal and top notch, email reminders are excellent. Rise is accommodating and fantastic to work with! Cons I find it difficult to enter employee vacation time however i have not contacted RISE for help with this and am confident they could assist me! Review Source Response from Rise April 25, 2018 Thank you for your review, Rachel. We are delighted to hear that you have had such a great experience with our customer service team! We can definitely assist you with any questions you have regarding employee vacation time management on our system. Please feel free to contact us so we can help you get started. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 JL JJ L. Accountant Used the software for: 1-2 years ### "Great program and easy to use" April 13, 2018 4.0 Pros RISE provides a great report gallery. The staff is very friendly and helpful. Great support staff and they get back to your questions promptly. Cons You need to use a few reports for year-end reconciliation purposes. Maybe we are not fully understand everything yet. Review Source Response from Rise April 26, 2018 Thank you for your review, JJ. We're pleased to hear that you've had a great experience with our support team. We would love to assist you with your reporting activities and any other inquiries you may have. Please feel free to get in touch with one of our support representatives using the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 SH Stacey H. Payroll and Benefits Manager Non-Profit Organization Management Used the software for: 2+ years ### "This software is OK but I still need assistance with reports as they are still not built myself" April 10, 2018 3.0 Pros I like the export and import of info. I like the way new employees are built in the system as it is a nice flow Cons The need for me to contact them for my reports and I do not like how they took over a year to respond to me about building our payroll system. Review Source Response from Rise April 25, 2018 Thank you for your review, Stacey. We are glad to hear you have been enjoying the ease and flow of our system. If there is anything further we can do to help you with your reports or if you have any more comments or feedback, please let us know as it helps us to continually improve our software and service. Please feel free to reach out to us anytime using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 TS Tim S. Director of Finance Used the software for: 1-2 years ### "Overall it is a product with great features and even more potential if they would listen to users." April 10, 2018 4.0 Pros For payroll, the layout and the preset payroll instructions are useful. The ability to change things in the middle of processing is helpful, and it has a good set of warnings and reminders to prevent errors. Cons The customer support especially on Timeoff, is atrocious. The Timeoff software needs some serious work. It's difficult to work with and has discrepancies in the reporting which make it difficult to rely on. Review Source JS James S. Chief Accountant Used the software for: 6-12 months ### "Excellent and prompt customer support" April 10, 2018 4.0 Pros Easy to edit, process, and manage payroll; staff information can be updated easily including new hires and terminations Cons If switched to Rise in the middle of calendar year, Rise is incapable of correctly calculating CPP and EI contributions even though correct accumulated payroll amounts were inputed into the system, which caused overpayment of CPP and EI Review Source GW Gilleen W. Owner Used the software for: 6-12 months ### "Saves me a lot of time paying 6 staff" April 11, 2018 5.0 Pros Huge time saver for me when direct deposit to staff and they submit my source deductions to the CRA. Cons It's not the 100% most intuitive design but I'm sure that will become smoother with future versions. Review Source Response from Rise April 25, 2018 Thank you for your review, Gilleen. We are glad to hear that our payroll software has helped you save time and ensure accurate remittances. We¿d love to hear any ideas or suggestions you may have regarding improvements to our design. Please feel free to contact our team through the info provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483 Similar Products Featured