# GoTo Connect Pricing 2026 | Capterra > Learn more about GoTo Connect pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/163604/GoTo-Connect/pricing --- # Pricing for GoTo Connect [4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Write a Review! ## [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) has **4** pricing plans - Yes, has free trial - No free version **Credit Card Required:** Not provided by vendor **Discount:** Information not available ### Phone System Custom Quote Available Phone System plan includes: - Call from Any Device, Anywhere - Existing Number Porting - Local, Toll-Free & Vanity Numbers - Toll-Free Minutes - International Calling ### Customer Engagement Custom Quote Available Customer Engagement plan includes: - Shared Inbox - Custom Surveys - AI Powered Messaging Assistant - WebChat Channel - Facebook & Instagram Messenger Channel ### Complete CX Custom Quote Available Complete CX plan includes: - Call Queues - Advanced Rules and Routing - Intelligent Call Routing - Skills Assignment - Tag Management - Call Campaign ### Contact Center Custom Quote Available Contact Center plan includes: - Feedback Module - Quality Management - Screen Recording - Auto-Dialer - 20+ Digital and Social Channels ## Popular alternatives to [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Looking to learn more about VoIP software similar to GoTo Connect? 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Pricing Rating $ $ $ $ $ Value For Money[4.4(668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Pros Cons [Read All 668 Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Read Full Reviews Below Verified Reviewer Owner Consumer Services, 11-50 employees Used the software for: Less than 6 months ** Overall Rating 1.0 ** Ease of Use 1.0 Customer Service 1.0 Features 1.0 Value for Money 1.0 Reviewer Source Source: Capterra March 30, 2026 "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. " **Overall:** ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. **Pros:** ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!! **Cons:** ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!! **Alternatives Considered:** [Quo](https://www.capterra.com/p/199031/OpenPhone/) **Reasons for Choosing GoTo Connect:** Price, but it was 100% not worth it. You really do get what you pay for. **Switched From:** [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) **Reasons for Switching to GoTo Connect:** we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM. Verified Reviewer Owner Consumer Services, 11-50 employees Used the software for: Less than 6 months ** Overall Rating 1.0 ** Ease of Use 1.0 Customer Service 1.0 Features 1.0 Value for Money 1.0 Reviewer Source Source: Capterra March 30, 2026 "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. " **Overall:** ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. **Pros:** ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!! **Cons:** ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!! **Alternatives Considered:** [Quo](https://www.capterra.com/p/199031/OpenPhone/) **Reasons for Choosing GoTo Connect:** Price, but it was 100% not worth it. You really do get what you pay for. **Switched From:** [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) **Reasons for Switching to GoTo Connect:** we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM. [Read All 668 Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)