# GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoTo Connect Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews LL LaWanda L Concierge RepresentativeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available.“ January 23, 2026 NB Natacha B PsychotherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription.“ November 17, 2025 MH Makaiya H Service and Construction AdminConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app.“ May 20, 2025 Alicia L OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup.“ March 30, 2026 Joe S IT DirectorConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.“ October 11, 2024 Alicia L OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out.“ March 30, 2026 DT Daniel T IT EngineerAutomotive, 11 - 50 employeesUsed the software for: I used a free trial. “Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products.“ March 29, 2025 IW Ian W UndisclosedConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help.“ October 4, 2025 ## Showing most helpful reviews Showing 1-25 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maria Alejandra R. Operation Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "The best phone app" January 10, 2023 5.0 Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time. Pros It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people. Cons that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing GoTo Connect Because it has greater accessibility and better features, plus it has no character limits in text messages. Review Source DS David S. President Business Supplies and Equipment Used the software for: 2+ years ### "Very Powerful and complete" January 16, 2026 5.0 My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. Pros Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. Cons The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Reason for choosing GoTo Connect Went with Goto because I did not like the voice quality of the others. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) I needed a solution that was more powerful and at a better price. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. " March 30, 2026 1.0 ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. Pros ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!! Cons ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!! Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing GoTo Connect Price, but it was 100% not worth it. You really do get what you pay for. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM. Review Source SC Shane C. owner-CEO Construction Used the software for: 2+ years ### "goto connect" March 19, 2026 5.0 I have had great luck with goto connect and their support team is quick to respond and find resolutions. Pros Ease of use with consolidated services. They have good phone & customer support with quick results. Their pricing structure is good. Cons The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing GoTo Connect better product for me, I had issues with vonage mobile not connecting to my blue tooth Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) cost, combined services for optimizing business Review Source MF Michael F. Network Administrator Commercial Real Estate Used the software for: 6-12 months ### "Great Company to work with." December 19, 2024 5.0 We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors. Pros The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us. Cons None that I can say because they are amazing. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing GoTo Connect They had the best bid but more so they were miles over any of the competition. They allowed us to not only meet the needs and goals but surpass them in the winning bid. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Mitel was in the process of leaving the voip business and were forcing end users o move to ring central and or another option. Review Source LL LaWanda L. Concierge Representative Health, Wellness and Fitness Used the software for: 2+ years ### "GoTo phone app " January 23, 2026 4.0 Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. Pros I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. Cons It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. Review Source MH Makaiya H. Service and Construction Admin Construction Used the software for: 6-12 months ### "GoTo - The 21st Century Landline!" May 20, 2025 4.0 We have really enjoyed GoTo, and are satisfied with the app. It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app. Pros We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate. Cons The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said. Review Source IW Ian W. Undisclosed Construction Used the software for: Less than 6 months ### "Worst customer experience EVER" October 4, 2025 1.0 GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. Run. Don’t walk. Run the other way. There are a thousand better companies out there that actually deliver what they sell. Pros GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal. Cons Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "Team Connection (2025) Solution" January 28, 2025 5.0 Simple IT tool but mega performance under one roof. Pros Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing. Cons Nothing to complain,it complies all it was purposed for. Review Source VR Verified Reviewer Technician Medical Devices Used the software for: 2+ years ### "Best One-on-One Meeting Site for on the go" March 8, 2026 5.0 I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes. I always know how it’ll work. Pros I appreciate the simplicity it has in allowing clients to connect without needing a downloaded application. Cons That even with a paid subscription I only have about half an hour for meetings. Sometimes they need to be longer. Review Source BA Bianca A. Accounting Logistics and Supply Chain Used the software for: 1-2 years ### "GoTo Connect Review" July 1, 2024 5.0 I am very pleased with the program. It is useful when I need tech support for software. Pros I like the video features it offers. I also think it is very easy to use on both ends. Cons Sometimes it's a bit slow to load the program. Review Source VR Verified Reviewer IT Infrastructure Analyst Oil & Energy Used the software for: Less than 6 months ### "Easy remote access tool" February 15, 2023 4.0 GoTo Connect is a cost effective easy to manage tool that has helped us remotely support our users with ease. Pros All-in-one communication solution: GoToConnect combines voice, video, and chat capabilities in a single platform. This can help to streamline communication and make it easier for users to access all communication channels from one place.Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels. This can help to reduce the learning curve and minimize the need for technical expertise.Scalability: GoToConnect can scale up or down as per business needs, making it a suitable solution for small, medium and large organizations. This can help businesses to grow without worrying about outgrowing their communication solution.Integration: GoToConnect integrates with a range of popular business tools, including CRMs, helpdesk systems, and productivity software. This can help to streamline workflows and improve efficiency.Mobility: GoToConnect is accessible from anywhere with an internet connection, making it ideal for remote work or for businesses with employees who are frequently on-the-go.Cost-effective: GoToConnect offers a range of pricing plans to suit different business needs and budgets. The platform also has no hidden fees, allowing businesses to budget for communication costs more effectively. Cons Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If the internet connection is unstable or slow, the quality of voice and video calls can suffer.Limited customization: While GoToConnect is highly functional, it may not be as customizable as some other solutions on the market. This could be an issue for businesses with highly specific requirements or for businesses that want to integrate with specialized software.Limited analytics: GoToConnect does not provide in-depth analytics and reporting features. This can make it difficult for businesses to track call quality, user activity, and other key performance metrics.Training and adoption: GoToConnect may require some training for users to fully understand how to use all of its features. This can be a challenge for businesses with employees who are not tech-savvy or resistant to change.High-volume usage: GoToConnect may not be the best fit for businesses that have high-volume communication needs, such as call centers or large customer support teams. The platform may not have the necessary scalability or functionality to handle high-volume usage. Review Source MR Michael R. Owner Entertainment Used the software for: 1-2 years ### "Manage Communications Better " December 28, 2023 4.0 GoTo Connect is good and it works without breaking the bank. I would tell someone else starting a business that they should look at Connect. Pros Connecting is better because we only need one service and it's all stored together. After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems. Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone. I don't have to pay a lot for Goto Connect so that makes me like it even more. I think they charge what it's worth. Cons Sometimes getting help from customer support can be frustrating and hard. I don't always think they help the situation. If the internet connection is fuzzy then so are all of our communications. After it's restored it takes a while to catch up. But if you have a good provider there's no need to worry. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Review Source João V. IT Analyst Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Video and audio in one platform." October 8, 2021 5.0 With the COVID pandemic, the GoToConnect platform helped employees to collaborate due to the quarantine and everyone working from their homes. We use the voip service a lot to communicate for free and the videoconference feature to make regular meetings, presentations and training. The experience was very good. Pros GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings. Cons GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about. Review Source VR Verified Reviewer Owner/Operator Marketing and Advertising Used the software for: 1-2 years ### "A Review for GoTo Connect" December 25, 2022 4.0 I like this system. It was a really smart choice. Because it does so many things, I can replace some software. Pros The feature I liked the most is transferring my calls to my cell phone. This way I am not totally connected to my desk. Cons The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as well. Review Source Adam S. Call Center Director Automotive Used the software for: 2+ years ### "Best thing we ever did" February 17, 2023 5.0 This system absolutely changed how we did business just as COVID started. Made life easier for everyone. Pros Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time Cons everything has gone well so far over the last 3 years Review Source NR Nainsi R. Freight broker Logistics and Supply Chain Used the software for: Less than 6 months ### "GoTo review" January 7, 2023 4.0 Overall my experience with GOTO is great help to manage calls data great options for voicemail and client meetings Pros Easy to use helps to maintain call flow easy to access , can use in our phone (android and IOS ) great software for international calls Cons We can’t record our calls for future reference which make this software a little tacky overall great experience Review Source VR Verified Reviewer Senior Estimator Construction Used the software for: Less than 6 months ### "Wow, can I get a root canal instead, please?" December 11, 2018 2.0 The service is worse than non-existent, it was actively bad in so many ways. From just not calling back to incompetent techs (twice, including the entire reason the tech couldn't change the settings, I actually figured it out and explained it to the tech) to just inferior code, Jive has it all! Here's the kicker; you cannot store ANY voice data until you go and activate (and configure, with zero support) an Amazon SAS account (don't quote me on the acct type) which is completely outside the realm of 'consumer' product. I've gotten my pound of flesh for the loss to my income, I've personally been responsible for at least 3 businesses staying FAR away from Jive. Come to think of it, the name fits! After exactly 23.5 hours of my time over 5 days on this (I kept track) I finally cut bait and got a Google Voice setup. You should to! Pros It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought. Cons Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works! If you need to ANY of the above, run screaming from this app and this company. Review Source Response from GoTo December 14, 2018 Certainly not the experience we hope to provide. Sending a direct message to gather additional info and make sure any open account details are resolved. Can you please provide your account name, reference ID, and best contact info. We'll have someone from our team make sure the account is resolved or closed out. Based on the review information sounds like you've switched providers. VR Verified Reviewer Director Of Operations E-Learning Used the software for: 2+ years ### "Jive Voice Value is Value" February 5, 2019 3.0 The company has great customer service and an affordable price. Pros This internet phone service allows you to have a landline at a low price and is customizable for your business. Cons The connection is not always good and the number that shows up on callers ID when you make an outbound call is different from the number people are calling. Review Source Response from GoTo February 7, 2019 Thanks for submitting your review! From looking over the comments there may be some ways we can work together to improve your overall experience. We offer a free network tool called Jive View which helps identify potential network improvements to improve call quality, and there are some configuration changes we can adjust to make sure the caller id number you want to show up on outbound calls is registered correctly. VR Verified Reviewer Sr. Engineer, IT Operations Used the software for: 2+ years ### "5yrs and still satisified" June 15, 2018 4.0 substantial cost savings year over year with fully administrative capability. If you want to perform much of the admin yourself (I do!) the incredibly robust capabilities make it possible to create a system that rivals far more expensive large scale corporate phone solutions. Pros feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management. Cons proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets. Review Source Rex S. President Computer & Network Security Used the software for: 1-2 years ### "Best VoIP!" October 12, 2019 5.0 Great! Best VoIP solution on the market! integration with their video conferencing solution is currently free. They are always upgrading and imporving. Full of features to meet the growing small business. Pros Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone. Cons No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes. Review Source VR Verified Reviewer Officer Construction Used the software for: 2+ years ### "Jive is Consumer Oriented" November 9, 2018 4.0 In general, Jive has been super responsive. Call forwarding has been a problem, but we have found an ulterior method. Pros The software functions as expected, but the important thing for any business owner is the support of the Jive staff. When function is lost, it is important to find out why and who is responsible.The Jive technicians try to quickly zero in on the source of the problem with full knowledge that communications are the life line of any business. Cons Because Jive is dependent on AT&T lines, there are problems that have to be reconciled with AT&T first, an issue that can take hours on the phone. Review Source AF Ardalon F. Company Owner Legal Services Used the software for: Less than 6 months ### "An utter failure of cloud based phone services, at least for mobile apps." November 8, 2019 1.0 This company simply cannot deliver MOST of what if promises when you sign up. Their mobile app is an utter failure. Their concept and price structure is great; sadly, the services just don't work. Here are the items that do not actually work: 1. Call Waiting (if you can believe it!). If you accept any call that comes through on call waiting, it will automatically disconnect the other caller. After extensive discussion with the tech team and management, they simply said its they don't see any way of fixing this feature, which is just unbelievable. 2. Also, their Caller ID will NEVER alert you that you have an incoming call while you're on an active call on your iPhone because it does not make any sounds to alert you of the incoming call. Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future. 3. If you have multiple phone numbers like I do, their system is not setup to let you choose which number you can call out from. Their app does not display your phone numbers, so its always a guessing game. NOTE: They will tell you that they have created a new mobile App called GoToConnect which resolves the issues. DO NOT BELIEVE THIS! Their new app resolves NOTHING. It has more limitations than their preceding app called JIVE, which is an equal failure. 4. Their caller ID is a failure because it displays the caller's number using a moving banner that is too slow to see Pros Pricing is good. that's all. But still not worth all of the failed features. Cons The most basic features of their mobile app does not work. See review for detailed explanation. A lot of false promises were made by ambitious sales people, none of which they were able to keep. I have no idea how anyone could leave a positive review for this company. Review Source AC Allison C. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "GoTo VOIP review" January 18, 2023 5.0 great customer support and reliable phone service Pros A user-friendly platform, unlimited lines, able to preset office hours and after hours emergency line, so many helpful features! Cons There was a slight learning curve with the platform and features, I did need to make a few calls for support to figure out certain things Review Source VR Verified Reviewer President Used the software for: 2+ years ### "Moving Towards Excellence" June 16, 2018 5.0 cost benefits for clients, lower cost of ownership and meets numerous vertical needs using either all hosted hybrid or SIP trunks. The width of the solutions allows more market capture. Pros Overall this company integration plan is well thought out and that creates a smooth transition for onboarding clients and reduces the offboarding associated with poor integration strategies by hosted competitors. Cons Jive needs to spend time on taking the Apple approach to removing ambiguity and non-intuitive processes within their portals. While their customer and VAR portals are good they could be great. Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/)[Telephony](https://www.capterra.com/telephony-software/)