# GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoTo Connect Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Responsive and knowledgeable assistance 89% positive reviews out of 241 Most reviewers report customer support is prompt, helpful, and provides thorough guidance throughout setup and troubleshooting. joan A program officer , 11 - 50 employees. "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good user interface." Inconsistent call handling features 56% negative reviews out of 131 Some reviewers describe call management as lacking reliable logs, reporting, and seamless call transfers, impacting daily operations. Intuitive platform for all users 97% positive reviews out of 99 Most reviewers indicate ease of use enables quick setup, straightforward changes, and seamless access across devices. Confusing and slow billing processes 65% negative reviews out of 52 Some users report billing issues include unexpected charges, difficult cancellations, and delayed or unhelpful account support. Flexible solution for growing teams 97% positive reviews out of 30 Most reviewers describe small business support as affordable, scalable, and packed with features that accommodate expansion. Reliance on stable internet 76% negative reviews out of 51 Most users report internet connection issues disrupt calls, cause dropped service, and depend heavily on network reliability. ledton B program manager , 51 - 200 employees. "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed" ## Showing most helpful reviews Showing 1-25 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maria Alejandra R. Operation Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "The best phone app" January 10, 2023 5.0 Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time. Pros It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people. Cons that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing GoTo Connect Because it has greater accessibility and better features, plus it has no character limits in text messages. Review Source DS David S. President Business Supplies and Equipment Used the software for: 2+ years ### "Very Powerful and complete" January 16, 2026 5.0 My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. Pros Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. Cons The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Reason for choosing GoTo Connect Went with Goto because I did not like the voice quality of the others. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) I needed a solution that was more powerful and at a better price. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. " March 30, 2026 1.0 ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. Pros ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!! Cons ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!! Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing GoTo Connect Price, but it was 100% not worth it. You really do get what you pay for. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM. Review Source SC Shane C. owner-CEO Construction Used the software for: 2+ years ### "goto connect" March 19, 2026 5.0 I have had great luck with goto connect and their support team is quick to respond and find resolutions. Pros Ease of use with consolidated services. They have good phone & customer support with quick results. Their pricing structure is good. Cons The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing GoTo Connect better product for me, I had issues with vonage mobile not connecting to my blue tooth Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) cost, combined services for optimizing business Review Source Rahul P. Software Software Computer Software Used the software for: 6-12 months ### "Perfect Product for All-in-out" October 30, 2021 4.0 It's one of the least buggy software out there when it comes to video and audio conferencing. Pros It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control. Cons The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing GoTo Connect It was a cheaper option Switched from [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) There were a lot of constraints with the business account Review Source LL LaWanda L. Concierge Representative Health, Wellness and Fitness Used the software for: 2+ years ### "GoTo phone app " January 23, 2026 4.0 Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. Pros I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. Cons It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. Review Source MH Makaiya H. Service and Construction Admin Construction Used the software for: 6-12 months ### "GoTo - The 21st Century Landline!" May 20, 2025 4.0 We have really enjoyed GoTo, and are satisfied with the app. It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app. Pros We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate. Cons The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said. Review Source IW Ian W. Undisclosed Construction Used the software for: Less than 6 months ### "Worst customer experience EVER" October 4, 2025 1.0 GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. Run. Don’t walk. Run the other way. There are a thousand better companies out there that actually deliver what they sell. Pros GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal. Cons Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me. Review Source VR Verified Reviewer Technician Medical Devices Used the software for: 2+ years ### "Best One-on-One Meeting Site for on the go" March 8, 2026 5.0 I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes. I always know how it’ll work. Pros I appreciate the simplicity it has in allowing clients to connect without needing a downloaded application. Cons That even with a paid subscription I only have about half an hour for meetings. Sometimes they need to be longer. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "Team Connection (2025) Solution" January 28, 2025 5.0 Simple IT tool but mega performance under one roof. Pros Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing. Cons Nothing to complain,it complies all it was purposed for. Review Source CM Chad M. Assistant Manager Renewables & Environment Used the software for: 2+ years ### "Very Useful Call Center Application" April 29, 2025 5.0 My overall experience with GoTo Connect is very positive. The app fits all of our needs so far and is very easy to work with. Pros I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features. Being able to have an accurate view of every active agent in the call center is crucial. Cons The app needs to integrate its older feature called Call Reports. The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information. Review Source VR Verified Reviewer IT Infrastructure Analyst Oil & Energy Used the software for: Less than 6 months ### "Easy remote access tool" February 15, 2023 4.0 GoTo Connect is a cost effective easy to manage tool that has helped us remotely support our users with ease. Pros All-in-one communication solution: GoToConnect combines voice, video, and chat capabilities in a single platform. This can help to streamline communication and make it easier for users to access all communication channels from one place.Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels. This can help to reduce the learning curve and minimize the need for technical expertise.Scalability: GoToConnect can scale up or down as per business needs, making it a suitable solution for small, medium and large organizations. This can help businesses to grow without worrying about outgrowing their communication solution.Integration: GoToConnect integrates with a range of popular business tools, including CRMs, helpdesk systems, and productivity software. This can help to streamline workflows and improve efficiency.Mobility: GoToConnect is accessible from anywhere with an internet connection, making it ideal for remote work or for businesses with employees who are frequently on-the-go.Cost-effective: GoToConnect offers a range of pricing plans to suit different business needs and budgets. The platform also has no hidden fees, allowing businesses to budget for communication costs more effectively. Cons Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If the internet connection is unstable or slow, the quality of voice and video calls can suffer.Limited customization: While GoToConnect is highly functional, it may not be as customizable as some other solutions on the market. This could be an issue for businesses with highly specific requirements or for businesses that want to integrate with specialized software.Limited analytics: GoToConnect does not provide in-depth analytics and reporting features. This can make it difficult for businesses to track call quality, user activity, and other key performance metrics.Training and adoption: GoToConnect may require some training for users to fully understand how to use all of its features. This can be a challenge for businesses with employees who are not tech-savvy or resistant to change.High-volume usage: GoToConnect may not be the best fit for businesses that have high-volume communication needs, such as call centers or large customer support teams. The platform may not have the necessary scalability or functionality to handle high-volume usage. Review Source MR Michael R. Owner Entertainment Used the software for: 1-2 years ### "Manage Communications Better " December 28, 2023 4.0 GoTo Connect is good and it works without breaking the bank. I would tell someone else starting a business that they should look at Connect. Pros Connecting is better because we only need one service and it's all stored together. After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems. Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone. I don't have to pay a lot for Goto Connect so that makes me like it even more. I think they charge what it's worth. Cons Sometimes getting help from customer support can be frustrating and hard. I don't always think they help the situation. If the internet connection is fuzzy then so are all of our communications. After it's restored it takes a while to catch up. But if you have a good provider there's no need to worry. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Review Source Keith R. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent Service for my Office and Mobile Phone System" January 18, 2022 5.0 My experience has been a great one with an affordable solution for my small business that has solved our office and mobile phone system needs. Pros Quality of calls via Mobile, PC and Hardware as well as ease of changing call routing via online Dashboard. Cons The setup and learning curve is a bit tough and confusing. Reason for choosing GoTo Connect Price and Features Review Source AE Aliakbar E. Research assitant Aviation & Aerospace Used the software for: 2+ years ### "Go to ali review " June 21, 2021 5.0 Pros The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple Cons The time and effort it takes to schedule a meeting is something which has been a difficult experience with respect to other competitor products. Review Source EM Ed M. PM Construction Used the software for: 2+ years ### "Awesome Product - Service " September 17, 2021 4.0 Overall it is a great product for virtual meetings , sharing , engagement seeing face to face with people. Overall I highly recommend this to anyone who needs a platform for meetings. Pros The best thing I like is the screen sharing and able to give to others control when not present in person. Helps our team get a clear picture across and helps for speedy decisions with cutting down feild time loss. being able to use this and keeping in documented is awesome. Cons We have had a few issues with getting set up or interferences with feedback or mutter sound. Review Source AL Amber L. Office Staff Retail Used the software for: 2+ years ### "The Customer Service Is Outstanding!" November 26, 2019 5.0 It has been amazing! Again, we have never had any of the issues with dropped calls or static on the line that we have had with other VOIP companies. Pros The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company! Cons There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company. Review Source CH Colin H. Production manager Construction Used the software for: 1-2 years ### "Good product " October 22, 2021 5.0 It has been good. Many team members use it default and have little to no issues and have access where ever they go. Pros Once the app is set up, it works great to access work calls when away from your desk or mobile in the office Cons Setting it up is not always straight forward. The difference between do not disturb and silence is not clear. Selecting one function will essentially not allow your desk phone to ring . Review Source VR Verified Reviewer Business Development Representative at Pilot Fiber Telecommunications Used the software for: 1-2 years ### "Middle of the Road VoIP" August 29, 2018 3.0 It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well. Pros I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them. Cons The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is. Review Source VR Verified Reviewer Office Manager Construction Used the software for: Less than 6 months ### "Jive Telephone System" March 20, 2019 5.0 Overall, we had a very easy transition from our previous telephones to Jive. We had our old system forwarded to our Jive phones for about a month, before our telephone numbers were actually ported over. I think in this time, we were able to work out all the kinks, so once our numbers were ported over there were no issues. I would recommend the Jive system to anyone that is considering changing their phone service. Pros The Jive system is a user friendly platform. I really like the fact that we have access to all of our information, without having to contact customer support. I like that we can upload a file for our hold music & can change it whenever we want to. I really like the auto attendant & how easy it is to change things. Once I got familiar with the system, I feel very comfortable updating anything that is needed, but if I can't figure it out, I know I can contact customer service & they are great! Cons I think that it took a while to get our phone numbers ported over & at first our temporary numbers weren't "spoofed" so on our caller id, it was some odd telephone number without our company name. There was a few items setting up our system that was kind of frustrating but, once we were connected to the right person, it was an easy process. Most of the issues were more getting things worked out the first few weeks that we had the Jive telephone system. There was a different group of customer service people that we dealt with during that process, I feel that some of those people weren't as knowledgeable as the regular customer service employees. Again, once the few kinks were worked out, we've had no issues. It was more getting hooked up with the right person that could fix the specific issue that we were having. Review Source tM tapera M. Managing director Building Materials Used the software for: 1-2 years ### "connect to your work team members and get updated " June 3, 2023 5.0 Using the application has made us close and updating ourselves on issues concerning the company Pros Goto Connect is so simple to use with a good user interface, it like its ability to share screens during meetings and send reminder emails to participants before the meeting starts Cons The application needs a strong internet connection for better experience otherwise it disturbs my area due to network Review Source VR Verified Reviewer CMOO Utilities Used the software for: 1-2 years ### "Terrible Customer Service " May 25, 2020 1.0 Initially it wasn't bad. But when I needed help with the support they started to show their true colors. From their customer services reps, \[SENSITIVE CONTENT HIDDEN\] to their terrible app that doesn't allow for incoming calls we will be looking for a new phone system now that our employees are WFH. Pros Was fairly basic but when you have issues you're essentially on your own. Cons Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you. I spoke to a representative called, \[SENSITIVE CONTENT HIDDEN\]. He was less than helpful to the point he ended my chat and wouldn't communicate with me further. Needless to say, we will cancel our account immediately. Reason for choosing GoTo Connect Our telecom rep recommended them. Will be switching to RingCentral and a new telecom rep Review Source VR Verified Reviewer Director of Operations Retail Used the software for: 2+ years ### "Take your business wherever you go!" June 12, 2018 4.0 Our staff can work from home in many different states. Pros Software phones, which allow access for your computer, no hard phone needed. Dial Plans Ability to change messages and turn phone on and off easily Competitive Available technical support Cons Report features are not practical, too much analysis needed to use the information Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator. Again, an employee is not getting credit for taking a call. Review Source VR Verified Reviewer Executive Assistant to the President Higher Education Used the software for: 2+ years ### "Avoid auto-renewal - no reminder before renewing! " April 30, 2024 4.0 The customer service agent was great, but the company policies and procedures are not customer-friendly, but rather are opaque and cost us a ton of money. Pros It was the best platform prior for webinars in past years. Cons The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied. Review Source CM Cina M. office manager Telecommunications Used the software for: 2+ years ### "Jive - highly recommended!" August 22, 2018 5.0 We have been Jive customers for more than 3 years now. I am not always accepting of changes, so I was not very happy when I had to learn how to use the new phone--but boy am I glad now that my boss made the decision to switch to Jive's VoIP phone system solution. We have different phones, but the one I like the most is the one that works just like my cell--it has a touch screen and it is so easy to use. Pros Jive is very customizable! You can make changes on the fly; you can access the system on your desk phone, your cell phone or even your computer. I like how you can go into the portal and change the dial plan, close the office and temporarily forward phone calls to another line or office, then revert it back to normal--all with relative ease. I also like how you get so many features that are included -- they don't nickel and dime for each thing! One more thing I like is the presence monitoring on the phones, I can see on my phone screen if one of my coworkers is on a call so I know if I should transfer the caller or just send them to voice mail. Cons Faxing is limited to 5 pages or less. However, now that I think about that, I hardly get any faxes anymore because people simply send me PDFs instead. 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