--- title: "GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoTo Connect the right VoIP solution for you? Explore 671 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163604/GoTo-Connect/reviews/" page_type: "reviews" language: "en" --- GoTo Connect 4.5 (671) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of GoTo Connect Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews LL LaWanda L Concierge RepresentativeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available.“ January 23, 2026 Alicia L OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup.“ March 30, 2026 MH Makaiya H Service and Construction AdminConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app.“ May 20, 2025 Alicia L OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out.“ March 30, 2026 Joe S IT DirectorConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.“ October 11, 2024 NB Natacha B PsychotherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription.“ November 17, 2025 DT Daniel T IT EngineerAutomotive, 11 - 50 employeesUsed the software for: I used a free trial. “Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products.“ March 29, 2025 IW Ian W UndisclosedConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help.“ October 4, 2025 ## Showing most helpful reviews Showing 1-25 of 671 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maria Alejandra R. Operation Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "The best phone app" January 10, 2023 5.0 Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time. Pros It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people. Cons that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing GoTo Connect Because it has greater accessibility and better features, plus it has no character limits in text messages. Review Source DS David S. President Business Supplies and Equipment Used the software for: 2+ years ### "Very Powerful and complete" January 16, 2026 5.0 My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. Pros Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. Cons The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Reason for choosing GoTo Connect Went with Goto because I did not like the voice quality of the others. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) I needed a solution that was more powerful and at a better price. Review Source GD Gianna D. Accounting and Finance Restaurants Used the software for: 2+ years ### "Optimization-driven tool with extremely good support and service." August 23, 2026 5.0 The software is very easy and quick to implement and is suitable for various call center functions in customer interaction, such as customer support, but can also be used in sales or marketing. Regional phone numbers can also be quickly integrated and the statistical analysis options are very helpful. Pros The support from customer support managers and support staff, and the fact that the tool is extremely future-oriented and constantly releases new features that create absolute added value, especially in customer communication and sales. We often use this tool to work on optimizing our strategy, understanding our client's needs better and helping us become more efficient in our tasks. Cons I've noticed only two negative aspects of GoTo Connect. Firstly, calls sometimes fail to connect. This is obviously inconvenient when speaking with customers. Secondly, assigned calls are often not found in the 'To Do's' list. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. " March 30, 2026 1.0 ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. Pros ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!! Cons ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!! Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing GoTo Connect Price, but it was 100% not worth it. You really do get what you pay for. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM. Review Source OP Oliver P. CFO Pharmaceuticals Used the software for: 2+ years ### "Reachable everywhere with just one number" June 6, 2026 5.0 This tool has made us significantly more flexible. Seamless as an app on both mobile phones and laptops while working from home. Pros Offers the essential functions we need in our business context and also provides exciting features we haven't used before. Inquiries are answered the same day, even by phone. We've rarely experienced such a a good onboarding process. Cons So far, we have not been able to identify any negative aspects and are pleased to have discovered GoTo Connect. Review Source SC Shane C. owner-CEO Construction Used the software for: 2+ years ### "goto connect" March 19, 2026 5.0 I have had great luck with goto connect and their support team is quick to respond and find resolutions. Pros Ease of use with consolidated services. They have good phone & customer support with quick results. Their pricing structure is good. Cons The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing GoTo Connect better product for me, I had issues with vonage mobile not connecting to my blue tooth Review Source LL LaWanda L. Concierge Representative Health, Wellness and Fitness Used the software for: 2+ years ### "GoTo phone app " January 23, 2026 4.0 Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. Pros I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. Cons It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. Review Source CF Cindy F. Law Clerk Law Practice Used the software for: 1-2 years ### "Great Product" July 27, 2026 4.0 Overall, Goto Connect is among the top VOIP and unified communications services offered on Capterra. Pros Reliable cloud phone and UCaaS platform Strong call quality and uptime Easy mobile and desktop apps Helpful customer support Rich feature set, including AI receptionist, SMS, video meetings, and integrations Cons Initial setup and call routing can have a learning curve Some users report occasional call quality or connectivity issues Complex administration for advanced configurations Mixed experiences with support after onboarding for some organizations Review Source IW Ian W. Undisclosed Construction Used the software for: Less than 6 months ### "Worst customer experience EVER" October 4, 2025 1.0 GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. Run. Don’t walk. Run the other way. There are a thousand better companies out there that actually deliver what they sell. Pros GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal. Cons Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me. Review Source MH Makaiya H. Service and Construction Admin Construction Used the software for: 6-12 months ### "GoTo - The 21st Century Landline!" May 20, 2025 4.0 We have really enjoyed GoTo, and are satisfied with the app. It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app. Pros We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate. Cons The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said. Review Source CM Chad M. Assistant Manager Renewables & Environment Used the software for: 2+ years ### "Very Useful Call Center Application" April 29, 2025 5.0 My overall experience with GoTo Connect is very positive. The app fits all of our needs so far and is very easy to work with. Pros I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features. Being able to have an accurate view of every active agent in the call center is crucial. Cons The app needs to integrate its older feature called Call Reports. The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information. Review Source JH Jay H. Project Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Superior Customer Service and a Service to Match" August 25, 2021 5.0 GoToConnect has replaced our previous service provider with superior customer service, an incredible amount of features (particularly for a small business), and excellent phone service for a very reasonable price. Pros Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise. Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active! The service itself has been dependable and top quality with very clear audio and excellent usability. Cons The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging. Reason for choosing GoTo Connect Feedback from a current service user as well as a very good deal on the deskphone hardware. Review Source JW Joel W. Associate Pastor Philanthropy Used the software for: Less than 6 months ### "Using Jive Communications PBX as a small business Solution" October 6, 2016 5.0 Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price. Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines. In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment. Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out. They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started. Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients. Pros \* Very reasonable cost. \* Great Customer Service \* Free virtual extensions (forwarding to mobile phones) \* Easy to use web interface. \* Good voice quality Cons \* Some issues with billing (but they got that sorted out) \* Fax service is not as easy to use. \* Slower delivery with phones (but that was due to a glitch in their system) Review Source CT Cindy T. COO Research Used the software for: 6-12 months ### "GoTo Connect " April 14, 2023 5.0 Overall experience has been great with GoTo. Customer service has been very friendly and quick to respond. Several features that are available that we just have not looked into using yet, but plan to in the future. Pros The ability to utilize the system from anywhere. Great for working remotely. Staff can use their own phones or computers to call or text through the system and it will still show as the company phone number. Cons Phone tree is a little complicated for initial set-up. I went through a vendor that assisted with this process which helped. Reason for choosing GoTo Connect Cost was better with GoTo Connect with the same features Review Source Keith R. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent Service for my Office and Mobile Phone System" January 18, 2022 5.0 My experience has been a great one with an affordable solution for my small business that has solved our office and mobile phone system needs. Pros Quality of calls via Mobile, PC and Hardware as well as ease of changing call routing via online Dashboard. Cons The setup and learning curve is a bit tough and confusing. Reason for choosing GoTo Connect Price and Features Review Source AE Aliakbar E. Research assitant Aviation & Aerospace Used the software for: 2+ years ### "Go to ali review " June 21, 2021 5.0 Pros The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple Cons The time and effort it takes to schedule a meeting is something which has been a difficult experience with respect to other competitor products. Review Source EM Ed M. PM Construction Used the software for: 2+ years ### "Awesome Product - Service " September 17, 2021 4.0 Overall it is a great product for virtual meetings , sharing , engagement seeing face to face with people. Overall I highly recommend this to anyone who needs a platform for meetings. Pros The best thing I like is the screen sharing and able to give to others control when not present in person. Helps our team get a clear picture across and helps for speedy decisions with cutting down feild time loss. being able to use this and keeping in documented is awesome. Cons We have had a few issues with getting set up or interferences with feedback or mutter sound. Review Source AL Amber L. Office Staff Retail Used the software for: 2+ years ### "The Customer Service Is Outstanding!" November 26, 2019 5.0 It has been amazing! Again, we have never had any of the issues with dropped calls or static on the line that we have had with other VOIP companies. Pros The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company! Cons There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company. Review Source CH Colin H. Production manager Construction Used the software for: 1-2 years ### "Good product " October 22, 2021 5.0 It has been good. Many team members use it default and have little to no issues and have access where ever they go. Pros Once the app is set up, it works great to access work calls when away from your desk or mobile in the office Cons Setting it up is not always straight forward. The difference between do not disturb and silence is not clear. Selecting one function will essentially not allow your desk phone to ring . Review Source VR Verified Reviewer Business Development Representative at Pilot Fiber Telecommunications Used the software for: 1-2 years ### "Middle of the Road VoIP" August 29, 2018 3.0 It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well. Pros I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them. Cons The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is. Review Source VR Verified Reviewer Office Manager Construction Used the software for: Less than 6 months ### "Jive Telephone System" March 20, 2019 5.0 Overall, we had a very easy transition from our previous telephones to Jive. We had our old system forwarded to our Jive phones for about a month, before our telephone numbers were actually ported over. I think in this time, we were able to work out all the kinks, so once our numbers were ported over there were no issues. I would recommend the Jive system to anyone that is considering changing their phone service. Pros The Jive system is a user friendly platform. I really like the fact that we have access to all of our information, without having to contact customer support. I like that we can upload a file for our hold music & can change it whenever we want to. I really like the auto attendant & how easy it is to change things. Once I got familiar with the system, I feel very comfortable updating anything that is needed, but if I can't figure it out, I know I can contact customer service & they are great! Cons I think that it took a while to get our phone numbers ported over & at first our temporary numbers weren't "spoofed" so on our caller id, it was some odd telephone number without our company name. There was a few items setting up our system that was kind of frustrating but, once we were connected to the right person, it was an easy process. Most of the issues were more getting things worked out the first few weeks that we had the Jive telephone system. There was a different group of customer service people that we dealt with during that process, I feel that some of those people weren't as knowledgeable as the regular customer service employees. Again, once the few kinks were worked out, we've had no issues. It was more getting hooked up with the right person that could fix the specific issue that we were having. Review Source tM tapera M. Managing director Building Materials Used the software for: 1-2 years ### "connect to your work team members and get updated " June 3, 2023 5.0 Using the application has made us close and updating ourselves on issues concerning the company Pros Goto Connect is so simple to use with a good user interface, it like its ability to share screens during meetings and send reminder emails to participants before the meeting starts Cons The application needs a strong internet connection for better experience otherwise it disturbs my area due to network Review Source VR Verified Reviewer CMOO Utilities Used the software for: 1-2 years ### "Terrible Customer Service " May 25, 2020 1.0 Initially it wasn't bad. But when I needed help with the support they started to show their true colors. From their customer services reps, \[SENSITIVE CONTENT HIDDEN\] to their terrible app that doesn't allow for incoming calls we will be looking for a new phone system now that our employees are WFH. Pros Was fairly basic but when you have issues you're essentially on your own. Cons Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you. I spoke to a representative called, \[SENSITIVE CONTENT HIDDEN\]. He was less than helpful to the point he ended my chat and wouldn't communicate with me further. Needless to say, we will cancel our account immediately. Reason for choosing GoTo Connect Our telecom rep recommended them. Will be switching to RingCentral and a new telecom rep Review Source VR Verified Reviewer Director of Operations Retail Used the software for: 2+ years ### "Take your business wherever you go!" June 12, 2018 4.0 Our staff can work from home in many different states. Pros Software phones, which allow access for your computer, no hard phone needed. Dial Plans Ability to change messages and turn phone on and off easily Competitive Available technical support Cons Report features are not practical, too much analysis needed to use the information Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator. Again, an employee is not getting credit for taking a call. Review Source VR Verified Reviewer Executive Assistant to the President Higher Education Used the software for: 2+ years ### "Avoid auto-renewal - no reminder before renewing! " April 30, 2024 4.0 The customer service agent was great, but the company policies and procedures are not customer-friendly, but rather are opaque and cost us a ton of money. Pros It was the best platform prior for webinars in past years. Cons The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.