# Page 10 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 226-250 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Ryan C. Lead generation Financial Services Used the software for: 2+ years ### "The best voice system so far" April 2, 2019 5.0 Jive support is great if you need help with anything. Pros I like the ease of use with the new dashboard, being able to drag and drop users and where calls go to. Cons It can get a little confusing with the naming differences of users, numbers, lines, etc. Review Source VR Verified Reviewer Director of Operations Hospitality Used the software for: 2+ years ### "Great Communication App" April 9, 2019 5.0 Any questions we had/have are answered very quickly, with details and links. The simplified instructions are great Pros This software is user friendly and easy to setup Cons Honestly I do not have any negatives, we have been using the software for a few months now. Review Source TH Tim H. CEO / Owner Management Consulting Used the software for: 1-2 years ### "Exceptional customer service " March 18, 2017 5.0 Jive Communications is a pleasure to work with. In the many months we used the unified voice, video, web conferencing, and mobility solutions. Jive Communications provided our enterprise with HIGH quality service coupled with SUPERB customer service. The customer service and account management personnel were exceptionally supportive, and always sought to ensure we had the highest quality service, while ensuring our issues were solved completely. When we need their service again we will repeat. CEO/Owner TJH Pros The people are caring, honest and helpful - very much the kind of people that I like to do business with. Cons DON'T CHANGE ! Keep everything the same - this is a winning product. Review Source Sarath R. Automation Test Engineer Computer Software Used the software for: 2+ years ### "Dont miss any Jive Voice call" August 4, 2019 4.0 Pros Jive Voice customer support is good ,while installation easy to setup for new users Cons Some times little bit struggle . Overall it is very good Great Services and good and reasonable price.. Review Source DH Diana H. Manager Financial Services Used the software for: 1-2 years ### "Didn't have high hopes but better than I thought! " January 14, 2021 4.0 Generally works very well, but wish problems were easier to fix on my own. Pros The app was much easier to use than I expected. Haven't always had the easiest time using Jive so I was wary, but the app worked well. Cons Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well. Seemed like I always had to call Jive to change something for me. Review Source BD Brauna D. Executive Director Law Practice Used the software for: 2+ years ### "Very happy overall" March 22, 2019 4.0 Pros Easy to make changes online, without needing to call customer service. Cons Some customer service reps know exactly how to fix your issues and some take up time and can't help/don't sufficiently understand your question. Review Source VR Verified Reviewer Sr. Communications Manager Real Estate Used the software for: Less than 6 months ### "Jive your way into better communication" January 8, 2019 5.0 Pros This software has significantly improved our phone system! We are able to have multiple users, text with customers, and turn off call forwarding for employees during days off. We tried numerous other services and this one is has been wonderful! Customer service is on top of any questions we had. They helped make the transition from another business to Jive very smooth! I would highly recommend Jive! Cons I honestly do not have a con to list. This software has served all of our needs. Review Source VR Verified Reviewer Member Services Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent phone service" September 10, 2018 5.0 We will be getting rid of our office space soon and working fully remote because of this software. Pros This has allowed us to work remotely and still have access to any calls that come in. I have a phone at my desk and can also use the app on my cell phone when I'm away. Cons Occasionally the app won't ring when a call comes in. Usually this is solved by reinstalling the app though. Review Source BK Brittany K. Collections Manager Automotive Used the software for: 2+ years ### "Excellent meeting software" April 16, 2024 5.0 Pros It's simple to use, easy to collaborate with others to get them in the meeting. Cons I've only used the very basic functions in GoTo Meeting, so I don't have extensive knowledge. So far, no cons. Review Source JM Jason M. Information Technology & Project Manager Computer Software Used the software for: 2+ years ### "Jive has been the best VOIP solution we have implemented." June 7, 2018 4.0 Cost savings, ability to use our existing VOIP phones, Call recording feature. Pros Call recording and the ability to have the recordings go directly to our AWS S3 bucket. Easy Dial Tree setup to have calls go where they need to. Cons There is not much that I do not like. Maybe that the soft phone feature's connectivity is sparse, but that could be because of my cell phone provider or the WiFi connection. Review Source VR Verified Reviewer Pastor Religious Institutions Used the software for: 1-2 years ### "Awesome communication tool" March 21, 2019 4.0 We wanted a simple way to lower monthly bills with flexibility to have mobile offices Pros Ability to link phones across different buildings and cell phones. Voicemail to email. Cons It can get complicated to set up a dial plan but customer service is always helpful. Know what you want it to be able to do so you can get it set up the way you want from the beginning. Review Source GA Graciel A. VOT Computer Software Used the software for: 6-12 months ### "GoTo Connect" September 30, 2022 4.0 Goto Connect i use this software everyday to call a client and this is such a big help so that i can contact the client easily this software is very simple yet very helpful Pros Goto Connect i really like this software since i used this the software is very simple it very easy to familiarize and very useful. Cons Nothing i can say about this app for now so far since i use this app i haven't encounter some issues about it Review Source JA Jill A. Business Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great product!" June 11, 2018 5.0 Hard to say with limited time and having to come up with 2500 characters. That is just too many. We like the program! Thank you! Pros This software is very easy to implement and use. I would definitely recommend it with high honors!!! Cons I haven't experienced any cons yet while using this product. If anything changes in the way we use it, I'd be happy to share at a later time. Review Source CB Chase B. Tech Support Manager Computer Software Used the software for: 1-2 years ### "They have made good improvements" February 13, 2020 4.0 Overall a good system that is constantly improving and i can definitely tell. Pros The user interface is really easy to use. There were some confusing aspects with some settings back in the beta, but they have since been fixed Cons The administration side of using the system can be very difficult and because of this, it is easy to wrongly configure someone's phone Review Source DG David G. President Legal Services Used the software for: 2+ years ### "I love Jive. Great services for the money." June 7, 2018 5.0 It helps me easily manage calls which makes life easier. Pros Jive phone system is packed with useful features. The back-end phone system is easy to manage on my own. It is reliable service and makes running my business easier. Cons I wish that add-on lines were less expensive. You must be sure to have adequate upload bandwidth or you will have problems, but this is common with all VOIP. Review Source Rafat S. Corporate Communications Manager Legal Services Used the software for: 6-12 months ### "Fast and easy way to route calls as per workflows" October 31, 2019 3.0 We had used the software to direct the right call to the right associate (based on their knowledge of the case or their specialization). It was quick and easy, even when directing calls to different parts of the country. Pros It's an innovative and easy to set up a way to create workflows to direct calls to the right sales or support team, based on requirements, dedicated associates or expertise Cons There have been issues with the phone app with lags and inefficient call-diversion (while on the move). Review Source MF Matt F. Technical Service Manager Biotechnology Used the software for: 1-2 years ### "Excellent support and ability to grow with a growing company" June 7, 2018 5.0 Ease of use with excellent technical support. Long list of features and customization options including call trees and branching calls from the VoIP system to cellular to Jive app on mobile devices. Pros Full feature list for call center and business phone tree setup. Covers all of the major needs for a typical business with additional features that compare to major providers. Cons Ability to connect into Omni-Channel for SalesForce Lightning. We use SalesForce Lightning for support and sales - Having an integration option would dramatically increase the value of Jive. Review Source JB Jennifer B. Director of Client Relations Financial Services Used the software for: 1-2 years ### "Excellent service, CRM integration, user portal, customer support and value." June 14, 2018 5.0 Ease of logging call history with CRM integration. Pros Once set up, with wonderful onboarding assistance, the system has been on autopilot! The few times I have needed support, the assistance was great! Cons I don't have anything I don't like about the experience related to Jive. Our only issue has been with our router which is owned by our internet service provider. Unfortunately updates reset some configurations. I'm looking into a Jive provided router to alleviate this uncommon but nonetheless annoying INTERNET PROVIDER issue. Review Source Nick M. President Used the software for: 2+ years ### "Great company" June 14, 2018 5.0 Pros The back end on the internet is the easiest way to make changes. Love its flexibility and ease of use on editing the dial plans and setting up users, phone numbers, where they go and routing calls. It couldn't be easier! Cons The phone mobile app needs work and improvement. Calls dont always go out or in. To use mobile app sometimes its easier to turn wifi off, but then you dont have cell service. Otherwise you start wifi then when wifi is out of range the call drops. Review Source PD PHILIP D. Corporate Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Such a Great Software Package" May 22, 2019 5.0 Pros \-Great web and mobile access -Dependable and easy to use Cons \-Interface is a touch slow sometimes -Works so well on mobile that sometimes it's hard to unplug from work Review Source EM Edward M. Materials/Project Manager Used the software for: 2+ years ### "Jive Voice" January 3, 2019 4.0 Overall love the product. Pros We love the features and functionality. as well as the ease of use. We were able to quickly setup and get our system rolling Cons The only Con is the customer support. I had an instance where our phones were down 4 days, and I was passed from one tech to another over the 4 day period with over 20 phone calls to get the issue resolved. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Great Value and Service" March 21, 2019 5.0 Very good, Great service for a competitive price Pros Easy to use and navigate, even as someone who is not familiar with it Cons It seems to work better on some browsers than others Review Source dR danielle R. manager Medical Practice Used the software for: 2+ years ### "Great product and great support" March 21, 2019 5.0 It's been great and the staff is very helpful. Pros It's a very easy program to use. Very simple to use Cons There is really nothing that the office doesn't like about the product. Review Source BD Beverly D. Systems Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Jive meets our organizations needs" March 20, 2019 5.0 We have auto attendant but also want customers to have the option of speaking to a live person. We can have the person press 0 and it will ring at as many phones as you like so even though the receptionist is on the phone it will ring to 6 other people and if they don't answer it goes back to the receptionist. So always a live person to answer if needed. This solved a huge problem for us and not having that option before. Pros I like that you can customize it to do almost anything that you want. It has great flexibility and we as an organization have control on how we want to use it. Cons Our last system would notify our receptionist if someone was calling 911 within our organization with a distinctive ring and then they were able to pick up and listen in to the call right away and know what the issue was and where. It is good that key people do get a email however we do miss the old option we had. Review Source NA Noshad A. IT Manager Machinery Used the software for: 1-2 years ### "Mobility" April 2, 2019 5.0 It is great voip company with bunch of features packed in their dashboard Pros It gives you the mobility so you can move your phone number from desk phone to PC, to Cell phone or wireless wifi phone Cons none so far, everything working error free as committed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.