# Page 11 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 251-275 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Accounting Mental Health Care Used the software for: 1-2 years ### "Jive itself is great. Love the functions and customer support." June 13, 2018 5.0 Phone on the go. Pros I love being able to answer the phone anywhere with the app. Jive has fabulous features and great sound quality. I have a had great experiences with customer service! Cons It is depends on your internet speed. So if you don't have great internet then your experience could be less than perfect. Review Source VR Verified Reviewer Production Support Engineer Financial Services Used the software for: 6-12 months ### "Go for VoIP!" March 28, 2018 4.0 Pros Really great mobile integration to make for a seamless transition from your work location to transit/home. This helps us stay connected, manage contacts and most importantly save money. GUI is very intuitive and quick to learn. Cons Our internet service provider has been unreliable over the past year - this caused some connectivity issues and impacted the overall satisfaction with this approach. However, the Jive team is always helpful in these situations. Review Source DF David F. Owner Accounting Used the software for: 1-2 years ### "Horrible dishonest company" December 10, 2019 1.0 Pros It was reasonably priced, and was reliable Cons Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end. Seems like it's run out of someone's basement. Trying to discontinue service with them is just about impossible. STAY AWAY!! Review Source MW Morgan W. Accounting Assistant Used the software for: 2+ years ### "We've had a great experience with Jive Voice here in the office, and are pleased with the service." June 11, 2018 5.0 Pros Ease of use and reliability, especially voicemail which if a call is not answered it goes to my cell phone and then if there is no response, it sends me a an email with the voicemail to listen too. The 3 way calling is also great. Cons Can't really think of anything! We do not have any issues or complaints with this software these past 3 years. Review Source RS Rachel S. Accounts Payable Clerk Government Administration Used the software for: 2+ years ### "Phone System that Works" April 2, 2019 4.0 Great product! Pros It's efficient and easy to use. We are able to communicate between departments easily. Cons Sometimes the billing is difficult to understand. Review Source DL Debi L. Social Media Creator Religious Institutions Used the software for: 1-2 years ### "Great Tool for Conferencing" November 4, 2022 5.0 Pros Its easy to access. I love it keeps me updated on conferences I need to attend and any changes that might have been made to the time. Its crystal clear, and its enjoyable to use. Cons I don' t have any cons with this software. Review Source JT J.R. T. Policy Research & Special Projects Manager Hospital & Health Care Used the software for: 6-12 months ### "Has enabled staff to work from home, easy to use, and support staff are excellent!" June 7, 2018 5.0 The ability to work from home, control conference calls, and use many different avenues for communication. Pros The ease of use when changing schedules, adding voice prompts, and the conference bridges. Support staff are readily available and are quick to resolve issues with excellent follow up. Cons The app is sometimes problematic, will hang up randomly, gets strange when connecting to bluetooth in the car. Sometimes I have to restart my phone to get the app to work properly. Also, don't like the "Access my Contacts" screen being difficult to stop asking. Unfortunately I have to use my personal phone for work and do not want that to mingle with my work information. Review Source AH Austin H. Account Executvie Computer Software Used the software for: 2+ years ### "Missing a few features but gets the job done. " February 13, 2019 5.0 Pros The mobile app is great. You can also make international calls and the audio is great! Cons Can't transfer calls to others on the plan we have Review Source lB ledton B. program manager Civic & Social Organization Used the software for: 2+ years ### "meeting collaboration with goto connect best " August 17, 2023 5.0 using the application has made team collaboration so easy for me Pros i use the application to organize meetings with my staff, I like the ability to share meeting links by my team and ability to record meeting audio and video makes it better Cons the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed Review Source MF Mark F. VP Insurance Used the software for: 1-2 years ### "It's just so easy to setup! " August 30, 2019 5.0 Very clear audio. Customer services and setup was a breeze! Pros The call routing is so easy to use. Just drag and drop the lines to map where you want the calls to go. Its actually kind of fun to set up. Cons No cons here... Great Product. I highly recommend using Jive! Review Source VR Verified Reviewer Customer Service Analyst Information Technology and Services Used the software for: 6-12 months ### "Great VOIP Service" February 19, 2019 5.0 Pros Easy to use Quick and painless setup - user creation ,dial plan etc Gives the user the ability to control their Has more options than our preivous provider pbx which was freepbx Cons When someone calls a ring group and no one picks up we can't really see any detailed infomation without going to a 3rd party vendor or setting up a server to retain that infomation. We don't get a notification when we have been signed out of the Jive mobile app Review Source WB William B. owner Insurance Used the software for: 2+ years ### "Jive is awesome!" July 20, 2018 5.0 Has been a great experience, one of my best decisions. Pros Not having any line limitations. If 100 people all call at the same time they will all go through without having to have 100 different phone lines and having to manage 100 different numbers. Cons Nothing with the software, the Polycom handset has some quirks that take some getting used to. Review Source Jim B. Owner Used the software for: 6-12 months ### "Tech Support is ALWAYS there for me, and I need them more often than I'd care to admit! " June 7, 2018 5.0 I have a phone system that works well, offers more functionality than could a traditional phone system and is fairly easy to use and tweak to my needs. Pros Seamless integration with existing network, easy interface, outstanding customer support. I like the way the various modules are arranged in the Admin section. Cons Really nothing to complain about, except being a little old and having a rough time getting this technology into my thinking. Review Source LF Larry F. CEO Insurance Used the software for: 2+ years ### "Very great experience, any issues are always resolved fast and professional" June 8, 2018 5.0 Helps to make our job easier by the ease of use and what it offers us as a growing team in the insurance industry. Pros Price is very affordable and services are great. I believe you get a great bang for your buck, especially in small businesses. Cons Cant think of anything that I don't like, I think the entire platform is great and much needed for businesses Review Source CT Charles T. IT Director Used the software for: 1-2 years ### "Very easy to use and great value for money" June 11, 2018 4.0 Pros Ease of use... new updates have helped drastically. The uptime has been very good. New web interface is rarely solid. Cons A few too many places to find things... would like it a bit more streamlined. For example changing users on a phone has several places to change instead of one place. Review Source MB Melanie B. Administrator Used the software for: 6-12 months ### "After trying this software you cant go back!" December 15, 2017 5.0 Pros Having ONE application to interact with all employees AND customers. Video calling is without a doubt the best way to answer questions from customers when it comes to the visual aspect of construction. It allows us to assess the situation twice as fast and it puts our customers at ease. We use this application strictly for non intake customers. I cannot tell you how nice it is to not give out our personal cell phones or have them get tied up or put on hold in our old multi line phone. Cons Sometimes the call quality cuts out, which can be frustrating during service calls. Customer service can be a bit of a hassle as well. Review Source AC Anna C. Director Hospitality Used the software for: 1-2 years ### "easy fast remote help tool" December 30, 2022 4.0 Pros we used to connect with our IT department to problem solving for remote agents, worked fine Cons no practical issues, it easy to connect for not very tech savvy agents Review Source Kelly M. Marketing Manager Industrial Automation Used the software for: 6-12 months ### "Perfect for remote assistance" April 22, 2021 5.0 With so many remote workers this has allowed us to stay in touch and up and running no matter what is going on. Pros With the pandemic affecting how we work day-to-day, this helps us stay up and running as our IT guy can remote into our systems without us having to visit the office. Game changer! Cons Nothing at this time that I dislike about this software. It has really made a difference in how we stay up and running. Review Source Angelica E. HR and Administrative Coordinator Used the software for: 6-12 months ### "easy to use, friendly" June 11, 2018 4.0 Unlimited national or international calls according to the plan. answering machine and switching service. The client can meet us at any time and anywhere Pros easy to use, need almost no training, the support people are nice (even when take long time to resolve an issue) Cons support is low and take a long time, it´s being almost a month and I still don´t have answer for a invoice issue Hard to connect in long distance calls Review Source BS Bill S. Director Marketing and Advertising Used the software for: 2+ years ### "Review from McCord Solutions" November 20, 2018 4.0 Very good. I would recommend Jive to anybody. Pros We've used Jive VoIP for almost 6 years now and the voice quality is very consistent. Also, customer service is very helpful whenever we need them. Cons When moving across different offices the quality drops somewhat. I wish there were a way Jive could better control that. Review Source VR Verified Reviewer Chief Financial Officer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Jive works!" February 8, 2019 5.0 We will be significantly reducing costs, eliminating an premise switch, and consolidating all 6 locations into a single, easy to manage platform that can contract and expand with our future needs. Pros Although we are early in the process, Jive has been working well and customer support and follow up is superb. Cons We had a complex conference AV system that required some card changes to talk to Jive's proprietary SIP platform. Review Source CW Christina W. IT tech Real Estate Used the software for: 6-12 months ### "Easy to use, Works like a charm, and Support is amazing" July 25, 2018 5.0 Amazing. Communcations are so much smoother. Pros The dial plans. They are built with a simple drag and drop layout. Cons The mobile app (softphone) is a little glitchy, but they are always working on improving it. As of now, you don't have the ability to delete texts. We got hit company-wide by a stupid spam text advertising some really nasty stuff, but weren't able to delete them. They said that that should be enabled by 2019. Review Source DI Diana I. Manager Used the software for: 2+ years ### "Great customer service" June 8, 2018 4.0 Pros Customer service is great! They are always ready to help us every time we have issues with our equipment or with billing or any questions we have. Cons The equipment could be better quality , we had issues with the equipment that we bought and had to send back to be replaced, Review Source JM Jorge M. regional manager Accounting Used the software for: 6-12 months ### "JIVE REVIEW" November 13, 2018 5.0 GREAT WITH NO COMPLAINTS SO FAR. Pros WE HAVE JIVE IN OUR TWO OFFICE'S CURRENTLY AND WE HAVE HAD IT FOR A LITTLE OVER SIX MONTHS NOW AND IT WORKS GREAT FOR US. I CAN TRANSFER CALLS BETWEEN OFFICES IN DIFFERENT CITIES!!!!!! JIVE HAS A TON OF FEATURES THAT WILL LEAVE YOU IMPRESSED JUST LIKE IT LEFT ME! Cons IT USES A LOT OF YOUR INTERNET BANDWIDTH IF YOU HAVE A LOT OF PHONES BUT YOU SHOULD STILL BE GOOD. Review Source CH Chris H. Owner Insurance Used the software for: Less than 6 months ### "Don't waste your time..." November 26, 2018 1.0 My experience with this company was probably the worst experience you could have with any company. Pros I didn't like a single thing about this company. The phones were delivered late, then the incorrect amount of phones, set up and assistance was non-existent. Out of the two dozen times I contacted them for help, the person on the other end of the line was of absolutely no assistance and was only interested in pimping out a high survey score. Every contact had a survey attached to it...no matter how small. Cons The support staff was, basically, useless. The fact that everything that could go wrong, did go wrong, meant that I was on my own. The staff was only interested in getting high scores on surveys that were sent to you after every single contact. Review Source Response from GoTo November 28, 2018 Chris - We appreciate the feedback and are certainly disappointed that this has been the experience. I'd be interested in getting additional insight and identifying potential resolutions. Feel free to contact me directly to discuss further. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.