# Page 13 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 301-325 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HF Harvey F. Owner Accounting Used the software for: Less than 6 months ### "Good affordable business phone system" October 3, 2019 5.0 Its ok. Its a good service for the price. I like the phone they provided. Pros I like the software due to the price and the services it does offer. The products are great and the admin dashboard is great also. Cons The setup is very hard to do and I had to call support several times. The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it. I know they are working on improving it. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Better service Review Source JT Joshua T. Director of Customer Support Real Estate Used the software for: 2+ years ### "Jive review from Realeflow" January 29, 2019 5.0 It has been great. We have been customers for several years and have only had to contact support a handful of times. Very easy to work with for any request. Pros Ease of use and connecting with support. Cons Cannot see reps in call queues that are on outbound calls Review Source MP Moses P. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Overall a great system for us" August 21, 2018 4.0 Jive helped us tremendously by eliminating the need for CISCO systems which were very cumbersome and hard to make changes with. With Jive I can go in and do anything and everything with the system with minimal effort. Pros Very easy to use Admin platform. Can make changes as needed quickly and easily. Cons As with any VOIP system certain phones go out from time to time and require resets. Review Source JS Jonathan S. IT Manager Consumer Services Used the software for: 1-2 years ### "Jive Online PBX Systrm" March 20, 2019 4.0 Jive Voice is a very solid product for use with our company. Pros Ease of use is a big part of why we chose Jive. Cons Missing reporting functionality and issues with call recording files being corrupt. Review Source RO Robert O. IT Manager Aviation & Aerospace Used the software for: 6-12 months ### "Jive Voice = wonderful VoIP service" July 25, 2019 5.0 Pros Jive Voice has been such a great improvement over our previous PBX system. The features and quality makes it the way to go as far as we are concerned. Cons There is a bit of a learning curve when setting this up. Their help desk people are great, once you are able to speak with someone. Their queue's do tend to be long at mid day. Review Source MG Marianna G. Reception Used the software for: 2+ years ### "Have quickly fixed it every time I've had an issue" June 13, 2018 5.0 Pros The ease of use. I'm not an IT person but can easily run through the website and know what I need to do Cons Nothing yet. Will let you know when I do. Review Source CH Chungsoo H. Owner Insurance Used the software for: 2+ years ### "Jive Voice" November 9, 2018 4.0 Very Convenient option to send a message from Mobile phone. Also desktop version is very convenient too! Pros Free service, Text message, Using Office phone number from Mobile phone Cons Battery consumption, Orgnizaing features of old messages Review Source RM ROBERT M. CEO Financial Services Used the software for: 2+ years ### "Seamless Ingration & Ease of Use" February 15, 2019 4.0 Great system and virtually no significant issues. Thanks! Pros Integration with our CRM (Redtail) to "click-to-dial". This not only saves a lot of time but avoids mis-dials. Cons Initial setup through Google Chrome was cumbersome. Review Source VR Verified Reviewer Customer Service Representative Insurance Used the software for: I used a free trial ### "User Friendly and cost effective" January 29, 2019 5.0 Very simple and cost effective, great features but simple to use. Pros I liked the fact it's web based dialer so avoid complications on software instalation and issues with Windows versions. Cons The call recording in a separate service as AWS Amazon. I prefer to have an integration inside the same portal. Review Source DW DAve W. business owner Used the software for: 6-12 months ### "It turned out to be pretty easy to get rid of my business land line with Jive's tech support crew. " June 15, 2018 4.0 Pros My business line was really mostly used for receiving messages on an old answering machine. Now calls are routed directly to my cell and if a customer leaves a message it is sent to me in an audio file to my email. I never miss one, and they're documented with the sender's phone number and time of the call. Cons Calls won't come through to my cell if the app isn't running. A bit of a pain to remember and sometimes I need to "sign in . I never remember passwords and don't really like to "sign in with Facebook". Review Source BC Barbara C. Owner Food & Beverages Used the software for: 1-2 years ### "Great technology! We are so glad we made the switch" June 15, 2018 5.0 I was able to use our system to it's full potential. I love the ease of using the admin panel Pros I love the fact that I have the option of changing items within the system. So easy to use! I can change my specials very easily. Cons It was a little difficult at first getting used to the system, but now works beautifully! I am not as tech savvy as I would like but I learned very quickly Review Source VR Verified Reviewer Post Production Manager Used the software for: 6-12 months ### "Awesome software for phone calls" March 31, 2018 5.0 Pros Has all the features you would want in a calling software. The ability to ping my cellphone is huge and was really impressed with all the options they have Cons Sometimes it has some glitchy instances where it won't forward my call to my cell phone or gets frozen and needs attention Review Source RB Reid B. Principal Management Consulting Used the software for: 2+ years ### "Jive works." September 28, 2016 4.5 Pros We have used Jive in our office for several years and the service has worked well. A nice feature of their service is that we can host conference calls at our office number by simply setting up a designated extension. This has been helpful when working with clients and not having to worry about setting up a special conference call number and password. We can simply say, call our office. Cons There were some errors in their invoices recently. While it was all cleared up, it required numerous calls and messages from our office to follow up and make sure that things were taken care of. Review Source VR Verified Reviewer President Financial Services Used the software for: Less than 6 months ### "Review" July 20, 2018 3.0 The app is absolutely terrible. It takes forever to load. It constantly locks up, especially when connected to Bluetooth in my car. So far, i am very disappointed. Pros Price. It was pitched as a rival to ringcentral which i had before, but it isn't. Cons the app is terrible and your system for faxing is also terrible Review Source VR Verified Reviewer Document Reviewer Legal Services Used the software for: Less than 6 months ### "Good Service for the Price" November 19, 2018 3.0 Jive is a good product at a fair price and has the sort of support you'd expect for a major VOIP provider. The feature set is not quite what you'd get from some of the other providers, but Jive's prices are significantly lower. Pros Jive is one of the most affordable of the major VOIP providers out there. While it isn't as fully featured as something like Ring Central, it is also much more affordable and what you get is excellent at what it does. Also, the customer support is first rate. Cons The Jive setup for building phone trees is somewhat convoluted and problematic. The software is all well put togheter, but the interface and feature set just isn't there in the same way some of the other providers are. Review Source TB Teela B. Account Mananger Used the software for: 1-2 years ### "Great phone system!" March 7, 2018 4.0 Pros I love Jive's voicemail to email service. It is really convenient to not have to long into my phone to listen to a message. Plus the return number is right there. Cons We have had a few outages that last a few hours but it hasn't happen that often. We call customer service they couldn't really explain why it was happening which was a little frustrating. Review Source Chad P. Pastor Religious Institutions Used the software for: Less than 6 months ### "Great option for VOIP!" September 30, 2018 4.0 This software has made it much easier to manage our communications. Their customer support is fantastic. Quick response, courteous interaction. Pros Jive makes it very easy to set up a multiple extension phone system with high quality sound. Cons The app for smartphones tends to drop calls and sign out on occasion. Review Source VR Verified Reviewer Co-Founder & CEO Restaurants Used the software for: I used a free trial ### "Poor integration with HubSpot " April 8, 2020 2.0 It didn’t meet our needs, but it’s just that we needed more than what they offered Pros It’s good to use from a desktop client type of a system. The onboarding was straight forward and simple Cons They only had click to call, which didn’t actually log anything in the CRM, which made it inefficient. Review Source AC Amie C. Office Manager Financial Services Used the software for: 2+ years ### "Office Manager" February 4, 2019 3.0 Customer service is experience and responsive. Pros Easy to use and monitor. Allow change by ourself. Cons Occasionally, connection is not strong. voice cutting on and off. Phone line suddenly disconnect. Review Source AS Amel S. Designer Primary/Secondary Education Used the software for: 6-12 months ### "Great voice communication software" July 12, 2018 5.0 The best jive feature is that it's all cloud based, no needs of downloads. Pros Theres no functionality there I can think that my business needs for voice communication that this software doesn't have. Cons Jive is amazing, it could look amazing to. The interface design is very basic, it could look better and more user friendly. Review Source VR Verified Reviewer Chief Sales Officer Biotechnology Used the software for: Less than 6 months ### "Start up was not as easy as expected" September 4, 2018 3.0 We are still ironing out the problems. The Jive router we purchased does not work with our ISP router. Phone reception is spotty. Need training on how to set up system. Pros Price, customer service was excellent. Simple. Cons Not great to have remote support, would be better to have local onsite support. Review Source MF Marvin F. owner Financial Services Used the software for: 2+ years ### "Good service but quite expensive" February 8, 2019 5.0 Pros Good service. Not happy with how high the price went up since we began. Cons The price went up after we began the service. It was quite a large leap in price but the service is good. Review Source KS Karen S. Office Administrator Design Used the software for: 1-2 years ### "Jive has worked just fine for our company!" June 7, 2018 5.0 Pros Easy to use and make changes to system on my own. Great support, whenever I call in. They seem to always be able to solve my issue right away. Cons I haven't come accross any cons so far. Overall, Jive seems to be a very efficiet phone system. We are a very small company, so maybe larger companies have had issues, but we never have. Review Source VR Verified Reviewer Business Manager Staffing and Recruiting Used the software for: 1-2 years ### "Works well" April 11, 2019 4.0 Overall we are pretty satisfied. Pros Able to get calls anywhere with mobile app Cons Mobile able does not stay signed in and has caused some missed calls. Review Source DP Derek P. Financial Advisor Financial Services Used the software for: 1-2 years ### "Jive Review" March 20, 2019 4.0 Pros I like the customization of the dial plans Cons I have issues updating my favorites on the phone and keeping them synced with the Jive system Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.