# Page 14 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 326-350 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Matthew A. CEO Management Consulting Used the software for: Less than 6 months ### "I LOVE Jive Communications" July 11, 2017 5.0 Before I switched to Jive, I was using another phone system. I loved them, but they weren't providing customer support. Customer support is a big thing for me. And, I think switching to Jive was the best thing I ever did for my company. I never want to leave Jive. One of their sales representatives Todd Stay made me want the phone system by convincing, but it was my type of convincing. And, then I got to work with this person named Karen Tribett who onboarded me, and she helped me so my onboarding. Then the best part is, I have the best support team here for me 24/7. The only thing about the support team is that I would have them fix more issues, and not have to wait for the dev team to fix the issues. That's it. Thank you for reading! Pros Customer support, simplicity of use, people to help you onboard, and most features out of any phone system for the best price. Cons The only thing that I saw is that I had to wait a long time for an issue to be fixed, and I can only fax 5-10 pages at a time. Review Source KS Kyla S. Career Counselor Higher Education Used the software for: 2+ years ### "GoTo Connect Review" March 3, 2022 4.0 Works for the time being. Pros a great option for managing calls, especially when not close to the office or working remotely Cons No issues with GoTo Connect. It is used for minimal use Review Source sS steven S. principal Insurance Used the software for: 6-12 months ### "customer service issues" April 9, 2019 4.0 overall - satisfied Pros ease of use, price and support. system hasn't gone down since we started using Jive, other than when internet crashed Cons customer service - you can wait long periods to speak with a representative. but once you do, they assist and remedy the issue pretty quickly Review Source VR Verified Reviewer Business Owner, Operations Manager Real Estate Used the software for: 2+ years ### "Best customer service period!" February 1, 2019 5.0 Customer service is exceptional. I consider Jive customer service to be the best in any industry. Pros Easy navigation. You can find what you are looking for without a lot of digging. Cons There truly are no cons using this software. I have really tried to come up with something. Somebody, help me out! Review Source KS Kelvin S. Owner Real Estate Used the software for: 2+ years ### "Jive Voice " February 1, 2019 5.0 so far so good, customer support is very fast as well. Pros Easy to use, the web portal is super easy to navigate. Cons I do worry sometimes that the phone calls do not come through. Review Source KK Katie K. Office Manager Construction Used the software for: 1-2 years ### "Best VOIP Available" August 23, 2019 4.0 Pros Jive does what is says, with no interruption. Easy, simple, uncomplicated. Cons Our phones do go down when internet is out. Review Source VR Verified Reviewer Vice President Financial Services Used the software for: 6-12 months ### "Amazing Service" April 2, 2019 5.0 Overall it has been great. There are lots of things you can do hat help save time and ensure you don’t miss client calls. Pros The app is my favourite part. I can make outbound calls from my extension and receive calls there too. Cons I wish it was easier to use. Maybe training options for the admin portal? Review Source JS John S. Communications Director Religious Institutions Used the software for: Less than 6 months ### "Outstanding Product" August 21, 2018 5.0 We have been able to easily route our call volume for the front desk. The easy to configure dial plans allow us to make changes immediately to distribute calls. The system is so easy to work with, we are able to adjust the system to our needs when and how we like. Pros Ease of Setup, web-based configuration, GUI Dial Plan config, No need for hardware onsite, Great Customer Service, Implementation was flawless for us. Cons The Jive App for iOS has been spotty, it works great but consistently logs users out. Could be a software setting. VoIP issues are present at times (chattering and vocal​ skipping), inconsistent on our network, but could be an issue for low bandwidth networks. Review Source BW Barbara W. HR Director/Admin. Asst. Education Management Used the software for: 1-2 years ### "I love the features Jive offers for the phone system. " June 12, 2018 5.0 Pros It is easy to add/delete and enter detailed information for employees. I love the fact that you can unplug your phone and move it without having to reset all codes and numbers in the phone. Cons There are a lot of functions on the website and sometimes it seems overwhelming but overall it's a great tool. Review Source MI Marc I. Owner Real Estate Used the software for: 1-2 years ### "Affordable, High Quality Phones with Great Customer Service" June 7, 2018 5.0 Pros I am very happy with the reliability, clarity and customer service. The price is great as well. We have saved a lot by switching from the local phone Co. Cons The only negative I can think of is that we have to rely on the local internet Company. Everything else has been great with the phone system Review Source RM Ramona M. Office/Phone Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great System" November 9, 2018 4.0 Excellent Pros Excellent for multi location offices. Thank you for you service. Cons Internet based phones break up frequently. Thank you for your service. Review Source KW Kevin W. Owner Real Estate Used the software for: 6-12 months ### "Does its purpose well" May 24, 2023 4.0 It worked as it was supposed to. Doesn’t offer more than zoom, I don’t know the pricing difference. Pros It is simple and always worked well. I use Zoom and have no reason to switch but have used Goto with other people and did a similar job. Cons Firs time i used it i found it less easy as I’m used to with Zoom. But you quickly get used to it and works fine after. Review Source RA Robert A. owner Insurance Used the software for: 6-12 months ### "We use it for a small office 3-4 people " June 14, 2018 4.0 Pros It's easy to use and the help team has been excellent. Whether it has been in setup, or billing, or when you forget how some function works Cons When talking it may bleep out sometimes and then you can't understand the person talking or they can't understand you. Review Source CS Chad S. Owner Insurance Used the software for: 1-2 years ### "Automation Marketing" March 20, 2019 5.0 Awesome! Pros Options and Support - The system overall is Great! Cons We need campaign Text and Direct Voice Mails. Review Source AJ Ashley J. Office Manager Environmental Services Used the software for: 1-2 years ### "Over All Happy!" February 8, 2019 5.0 Pros I like that any time I have a question I can call for help. Everyone I have talked to for help has been kind and helpful. Cons The phone itself is hard to navigate. I can't ever find missed calls. For example I have 5 missed calls right now and I can't find the numbers related to the missed calls. Review Source MH Michael H. Hardware Specialist Information Technology and Services Used the software for: 2+ years ### "Reliable" January 29, 2019 5.0 I have had an overall great experience working with jive, from their sales team to their tech support. Pros Jive provides reliable service in both their products and customer support. Any time I have had to call their tech support, whether it was to change settings or order new devices, they are prompt, courteous, and knowledgeable. The VOIP phones make moving offices and users incredibly easy. Cons In the 2 years I have used their products at work, we haven't had any problems arise that I would consider a con. Review Source TG Tina G. Client Account Specialist Retail Used the software for: 1-2 years ### "Every time I call Customer service they are always helpful and nice." June 7, 2018 4.0 Pros It is a good software it is easy to use, I like the fact that I can forward my office calls to a cell phone while I will be out of the office. Cons The way the voice mail is you never hear a number to get old messages if you have a new message you can get old messages if you have no new messages Review Source CS Cody S. Lead Enterprise Project Manager Telecommunications Used the software for: 1-2 years ### "Reduced my stress level" November 1, 2018 5.0 Pros I love how easy Jive is to use. If I need to make changes to my call flow, auto attendant, add/remove users I can within a matter of minutes versus sending tens of minutes on the phone with the other guys. Cons I love Jive, however, I wish that you could filter by extensions in the devices tab. Review Source VR Verified Reviewer Sales Marketing Coordinator Computer Hardware Used the software for: 1-2 years ### "Great quality" August 21, 2018 5.0 Pros Great quality, pricing & customer support. Cons There is nothing that I don't like about this service. Review Source SG Stephanie G. Director of Operations Construction Used the software for: 1-2 years ### "Jive is always available" June 15, 2018 5.0 Ease of use and functionability Pros The fact that the software is customizable is extremely convenient. Each user is accustom to different settings which the software allows. Cons If the internet crashes we lose our phones too. We do a lot of business over the phone but I don't see any way around this. Review Source VN Victor N. Director of IT Computer Software Used the software for: 1-2 years ### "Great reliable service, lots of functionality" January 29, 2019 5.0 Pros I like how in general, pretty much every feature I would hope for is already in the product. Cons I'm not a fan of the admin console. Most of the time, I end up just calling into customer support, and they are always fantastic. I've used several other VoIP providers in the past and this admin console ranks sort of in the middle. I wish I could figure out more of the config changes myself instead of having to call into Support each time Review Source KK Kody K. Patient Coordination Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Jive has a great phone software" December 12, 2018 5.0 I love Jive Voice Pros Jive is affordable and provides everything you need for a call center, regardless of your size. Cons The user interface can be a little difficult. They use weird terms so I've had to ask them on multiple occasions what certain things mean Review Source DM Dotty M. Director of Operations Financial Services Used the software for: Less than 6 months ### "Jive PBX is a great bang for your buck" October 14, 2016 4.0 Really have appreciated Jive and the service they provide. We had a very difficult time in the very beginning with the quality of service. But we determined that it was partially due to Brighthouse in our area and not Jive per se. We spent many hours trouble shooting the garbled and or "underwater" sound we were experiencing on phone calls....including dropped calls. The remedy finally was to add a separate Brighthouse cable line designated just for the VoIP phone system and it corrected the issue. Jive worked alongside us tirelessly to try to fix the issue on their end...but it wasn't their issue in the end. I would definitely recommend them if you are going with a VoIP system. The ease of their programming plus the innumerable options are superior. Pros The ease of programming and customer service. Cons We have to pay for two separate cable lines into the building to accommodate using 8 computer workstations and 8 phone systems simultaneously. Review Source VR Verified Reviewer Sales Floor Team Member Apparel & Fashion Used the software for: Less than 6 months ### "Jive voice" October 3, 2018 4.0 Pros I like how user-friendly it is. Also like how I don't need to have a hard phone. Also it has a SMS feature. Cons When I am connect to wifi my calls tend to drop. Other than that everything works great. Review Source JC JANE C. accounting Financial Services Used the software for: 2+ years ### "Account Payable and Receivable " February 5, 2019 5.0 Easy to use Pros very clear and smooth....crispy sound, quiet. Cons I can talk by walking around to the file room and over the phone Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.