# Page 15 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 351-375 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use kS kawsu S. Support Specialist Food & Beverages Used the software for: 2+ years ### "Great Product" July 24, 2018 4.0 Great and happy Pros The easy to setup cloud system and the auto attendance. Cons The ATA box failing and needs a restart always. Review Source AB ANTHONY B. Owner of business Legal Services Used the software for: Less than 6 months ### "Review of Jive Telephone Service" October 25, 2016 5.0 I was enormously impressed with the customer support that Jive offered at every stage beginning with the explanation of its services and pricing, the help and consideration in arranging the porting over of my telephone numbers from a previous office address, help with setting up the telephone equipment including tutorials session offered by Jive and most significantly continued customer support which immediately responded to my various questions concerning the operation of the phones, fax capability and other technical questions that arose. Jive took an enormous amount of time to walk my assistant Anthony Petrizzo through the setting up of a remote wireless connection that was unique to my circumstances and required a great deal of technical expertise and significant patience. Pros Customer support. Cons Sometimes the calls disconnect when dialing if I do not enter all of the telephone numbers immediately. Possibly an adjustment can be made. Review Source CP Cheryl P. Regional Administrator Insurance Used the software for: Less than 6 months ### "Jive PBX" December 8, 2016 5.0 We've had a great experience so far with Jive PBX. We are a small independent agent insurance office, with no tech support. The sales rep provided a great cost saving opportunity, and made sure we understood the VOIP concept by providing an in-depth explanation of how the new phones and service work, made sure our Cisco routers and internet connections would be suitable for the Jive products and provided new phones at a great discount. The implementation team configured all the phones per our users before they arrived on site. And the technical support was on hand via cell phone and the web as we connected to the Jive system, helped us configure our internal call routers for best call quality, and turned on our phones. Customer and technical support are just a web chat away with the very little wait time. Pros Support, both customer service, and technical support are usually very quick to engage. Cons Jive app for cell phones. Doesn't seem to work. Review Source LR Lori R. entery Food & Beverages Used the software for: 2+ years ### "online meetings and chats" November 9, 2022 5.0 Pros i have used this in the past with another company i have worked for and it is a great thing to use for online meetings with people Without having to go anywhere we can just easily chat Cons none that i have encountered while using this product Review Source SV Stephen V. Head Technician Computer Software Used the software for: 2+ years ### "Pretty Good" August 21, 2018 4.0 Pros Works pretty well, and haven't really had too much issues. Cons No real issues with it. Able to use it as needed. Review Source KF Karen F. Admin and Accounting Associate Used the software for: 6-12 months ### "Wonderful Customer Service and really easy to use. The cost is extremely reasonable! " June 12, 2018 5.0 Pros Customer Service - The calls are picked up fast and Jive is extremely personable. Also, whenever there is a tech question, they are more than willing to hop on and actually show you how. That was a breath of fresh air. We love the cost - we switched because of the customer service and cost. Cons Would like video conferencing, I heard this was in the works though. Cannot email fax more than 5 documents at a time. Review Source GM Glenda M. Bookkeeper Automotive Used the software for: 1-2 years ### "Great customer service. A few bugs at the beginning, but has been sorted out pretty well. " June 7, 2018 4.0 Great call quality and unlimited incoming calls. Pros I love the ease of use and the simple calling plan. There is easy access to our account and information. Cons Amount of bugs to get started were overwhelming. Took a long time to get things sorted out with the phones and set-up. Review Source RN Ryan N. IT Manager Medical Practice Used the software for: 1-2 years ### "Very satisfied overall." June 14, 2018 5.0 Ease of use and implementation. Pros System uptime is fantastic as is the customer service. The simplicity of the portal and ease of access are a plus. Cons I do not really have many complaints. There has been the occasional issue but nothing consistent or overly problematic. Review Source GS Gene S. owner Used the software for: 6-12 months ### "Works as it should" June 12, 2018 5.0 Pros JIVE is a good value. We get a sophisticated, flexible, and reliable VOIP phone system for a reasonable price. Cons The management software is pretty easy to use, but it takes some effort if I haven't been in it for a while. Review Source VR Verified Reviewer Pharmacy Manager Pharmaceuticals Used the software for: Less than 6 months ### "Jive Service has been great" August 25, 2018 5.0 I have really liked my experience with Jive so far. Customer service has also been great. Pros The cloud based PBX system is easy to use and configure Cons Some features can be a little difficult to figure out. Review Source BL Bradford L. VP Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Fantastic support " November 9, 2018 5.0 Pros I’m not a VOIP pro, and the excellent tech support Cons Would like access to a library of hold music Review Source CF Chris F. Director of Operations Management Consulting Used the software for: Less than 6 months ### "Jive is a large organization - for better and for worse" September 12, 2018 4.0 Gotta love the branding. Pros Jive is able to boast more servers and server support than any of their competitors, and that is highly valuable. Their pricing is also extremely straightforward, which was awesome as we comparison-shopped. Jive even sent us a new VoIP-specific router at no cost! Cons It seemed like the various division of Jive were rather disconnected, and in my opinion we suffered for not having one dedicated account representative who could check up on us and walk us through the technical steps of getting set up. The initial roll-out felt intimidating. Review Source BL Bob L. CEO Environmental Services Used the software for: Less than 6 months ### "Easy setup, great quality" February 8, 2019 5.0 Starting a new business and we needed numbers, service, IVR, conference bridge, voicemail, after hours call routing, find me follow me, mobile app, etc. Jive had all of this at one low price with no variable add on fees or gotchas. I had one question about configuring different e911 addresses for different phone numbers and called support and that experience was quick, and the both solved the config and offered to help in any other setup I needed. Pros Very easy onboarding experience. Very clear and concise emails to get online and set up the system. Wizards to walk through adding users and phones. Intuitive UI on admin portal and the voice quality has been great! Also liked the graphical IVR editor - very easy, and the mobile app which is free. Cons Nothing, I had no trouble getting up and running quickly and the system performance has been perfect. Review Source MY Marwan Y. Managing Director Banking Used the software for: Less than 6 months ### "The Jive Sales Process" November 10, 2018 5.0 Pros Working with (Tony P.) the sales guy we reached when contacting Jive the very first time was the best thing that could have happened to us. He was knowledgable and at the same time not too pushy to get the sale on the very first call. What I also really appreciated is that when he didn't know something, he didn't just throw out an answer. He admitted he would need to check and get back to us. Cons No qualms with it. When we aren't sure how to do configure something, we call, we get assistance quickly and it does what it is suppose to do - it just works! Review Source KS Kris S. Owner Primary/Secondary Education Used the software for: 2+ years ### "Jive Communications positive experience" October 11, 2018 5.0 Pros Jive did a great job of incentivizing making the change to VoIP with a great deal on the equipment needed to get started. They managed the set up process well and the customer support was excellent. Love the Management panel for building out answering queues, ring groups and auto attendants. Cons The Fax interface is not robust and is prone to crashing and needing to power cycle. We have had some marginal problems with quality from time to time and we did need to change our Router to a more expensive router to handle the phones. That was not clear from the beginning. Review Source BM Barbara M. Accounting Construction Used the software for: 2+ years ### "Jive Review" July 23, 2019 5.0 Pros Jive is a great product for voice, messaging, and fax. Cons No complaints about Jive product, great software! Review Source MR Max R. Office Manager Real Estate Used the software for: 6-12 months ### "Though there was a learning curve with these phones I feel JIVE was very helpful in helping me." June 11, 2018 5.0 Easily programmable functionality and a more connected office. This allows me especially to run multiple conference calls easily, connect several users from outside to in-person interviews, and to manage all of the above even when I'm not in the office. Pros I like the ability to connect my cell phone and use it as a full featured device. This allows me to be more connected to the office even when I am not present and to manage phone conferences, etc. The JIVE dashboard is also incredibly helpful once I got the hang of it I feel quite confident that I can manipulate the phone system to serve each user as they require. It's really neat. Cons I think it can be a little cumbersome to click through so many steps for some features, however, I am aware that I could set up short cuts on the phone. Review Source CG Chavi G. Director of First Impressions Education Management Used the software for: Less than 6 months ### "I think Jive could have the potential to be a leader in the field." June 8, 2018 4.0 Pros I love that I can answer the office phone from my cell and have the ability to transfer calls. It's especially nice to be able to work from home and no one is the wiser. The app is easy to down load and easy to log into and easy to disconnect. It's liked by everyone in our office. Cons Sound quality could be better and there is a delay from the time the phone rings to the time it makes it to my cell phone. Also, sometimes my cell will ring after I've already finished the call. I also don't like that I can't manage the volume of the ringtone. Review Source AJ Allan J. Network Design Consultant Used the software for: 1-2 years ### "Jive provides good, basic UCaaS." June 11, 2018 4.0 Pros Jive brings simplicity to the user and the administrator. It works well for a business that is five to 100 seats. Cons I don't think it is suited for the mid market or the enterprise space, as it is not as feature rich as other products. Review Source DMV David Male V. retail Animation Used the software for: Less than 6 months ### "Awesome Provider ! Reliable features helpful" October 6, 2022 5.0 Pros very user friendly ; easy to use and learn Cons introduction set up ; would like a tutorial installation guideline Review Source DB Desiree B. Administrative Assistant Financial Services Used the software for: Less than 6 months ### "Jive review" March 20, 2019 4.0 Our staff are often on the road, and using Jive makes it easy for them to make/receive calls and check their voicemail, making it easier to communicate with clients! Pros We love the availability of customer service. The help is immediate and thorough, and the reps always follow up to make sure the issue was solved. Cons When we first switched to Jive, we thought that we would get a heads-up before we needed to be hooked up to receive calls. However, we found one morning without notice that we suddenly could not make/receive calls, and had to scramble to make things work. Review Source BG Brian G. General Manager Information Technology and Services Used the software for: 6-12 months ### "Overall we thought it was a quick and easy experience." June 11, 2018 5.0 We got more mobility and extra lines added to our office. Pros Excellent call quality. Easy to setup and manage. Our sales team likes that the office phone can forward straight to their cell phones and they can use the app to make it look like they are calling from the office. Cons Same problem that happens with any VOIP service and that is when the internet goes out you lose your phones as well. Review Source NS Nichol S. BDR Insurance Used the software for: Less than 6 months ### "Easy product to use" December 22, 2022 4.0 Pros The software is pretty straightforward and easy to use. Cons Sometimes there's a lag and bad connections. Review Source MB Mary B. Customer Service Associate Retail Used the software for: 1-2 years ### "Review for Jive Voice" August 21, 2018 4.0 Pros This software comes with great customer service, and the menu is easy to access. Cons Experienced some connection issues using this software, such as inability to transfer from one handset while other handsets were on calls. Review Source SL Susan L. CVO/COO Media Production Used the software for: 6-12 months ### "Jive Review " April 2, 2019 4.0 Pros It's fairly easy to use. I like also that it works with my CRM. Cons It keeps logging me out. So I don't receive phone calls until I realize I'm not logged in and then log back in. 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