# Page 16 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 376-400 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner Industrial Automation Used the software for: 1-2 years ### "Best Phone Service we have used in our business" August 21, 2018 5.0 Jive makes your small business seem like a large one and the setup is pretty easy. If you cant get it the customer support team is on their game and will totally help Pros The software is pretty user friendly. If you cant find your way around the customer support team is there to help Cons some of the options are multi menus and you have to kind of remember how to get there Review Source JP Jordan P. Manager Insurance Used the software for: 6-12 months ### "Jive Review" August 26, 2019 2.0 Pros It has some nice features, but is not reliable Cons calls are dropped, phone calls are static, double ringing, clients cant hear us. We have had several issues with jive. Review Source JB Josh B. Executive Director Libraries Used the software for: 2+ years ### "Long-time User of GoTo Meeting " March 3, 2022 4.0 Those of us who need to meet from various geographic locations in my field (across the state) have been using GoTo Meeting for years -- way before Zoom. It achieves similar results, is easy to use, and never has an issue connecting in my experience. Pros I have been using GoTo Meeting since long before the days of Zoom for group calls, etc. It's always worked well. Cons I have never used the advanced feathers; the basic features work nicely for my needs. Review Source Yolanda N. Competitive Athlete,PowerLifter Entertainment Used the software for: 6-12 months ### "Jive Customer" January 29, 2019 5.0 Fabulous experience! Pros Excellent customer service! Fast setup ! Magnificent Quaility Cons I had a great experience, without any cons. Review Source VR Verified Reviewer General Manager Accounting Used the software for: 6-12 months ### "Best UC plataform" May 18, 2019 5.0 Pros \- Easy to use - Honesty price - Worldwide solution - Nice people at support - API and application facilities Cons nothing to complain every thing is ok so far Review Source PM Pamela M. General Manager Real Estate Used the software for: 6-12 months ### "Donna Farrow and Company" April 9, 2019 4.0 Pros No longer have to constantly answer the phone. Since you can leave a voicemail there are no lost calls. Cons When internet down you can't receive calls Review Source JM Juan M. Operations Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Great app for low call volume" December 15, 2023 4.0 Pros It's a great app for low amounts of calls, it has quite a few functional features. Cons Sometimes it's slow to load, but the information is accurate. Review Source AM Adele M. IT Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Jive Review" March 25, 2019 4.0 Connecting with users in other city Saving on Long distance Pros Easy to use Accessible from everywhere Cons Missing features. voice mail features need to be enhanced Review Source CM Carol M. Office Manager Medical Practice Used the software for: 1-2 years ### "Good Service" January 29, 2019 4.0 Our overall experience with Jive has been very good. Pros It works well and rarely have any issues Cons Some of the features from the traditional phones are not apart of theses phone which are needed Review Source NS Nikki S. Recruiter Management Consulting Used the software for: Less than 6 months ### "Always improving and innovative" September 21, 2018 5.0 Make sure you have enough bandwidth and you are good to go! Pros This system has IVR voice recognition, call monitoring, recording, logging and routing. There is also a neat employee directory feature. User friendly easy to navigate and the support staff can usually answer all questions or resolve issues quickly. Cons The mobile app version is not as up to par as it can be but is a work in progress. The reporting system needs work, the reports are not as detailed as one would like but simple and clean. Review Source LC Lisa C. Manager Consumer Services Used the software for: Less than 6 months ### "Jive has transformed my regular answering system to a professional automated line." June 8, 2018 5.0 Pros I like the phone support. Representatives can talk you through everything and explain all your questions. They can also set up your phone line in the customized way you want it. You can put multiple people on hold. If anything doesn't make sense you can call anytime for support. I like all the features Jive has to offer for your line. You can add or remove features depending on your needs for phone service. They have capacity for voicemail and personalized voicemail setup. Review Source MW Madeline W. Patron Relations Used the software for: Less than 6 months ### "Positive" June 11, 2018 5.0 Pros Overall, it has been easy to transition to this system. The phones work much better than our previous ones. The customer service offered at the time of the transition was very helpful. Cons The automated voice when accessing the messages in our mailbox is unpleasant. Often when a wireless number calls in, it displays as "Wireless Caller" and does not display the phone number even though it is not a private number. The customer service process post-transition is a little lengthy; we sometimes call with quick questions and are required to refer to or create a new ticket, and then receive follow-up emails. This process would be more appropriate for more in-depth requests. Review Source EQ Evan Q. Financial Advisor Financial Services Used the software for: 2+ years ### "Very reliable" August 3, 2021 4.0 Pros It was easy to set up for the first time Cons It's missing some of the features that competitors have Review Source NE Nicholas E. Owner Management Consulting Used the software for: 2+ years ### "Great Quality, Up time, Price and customer service." July 15, 2016 4.5 Pros Features, Price, Call Quality, Reliability and Customer Service Cons Mobile App has a long way to go to be useful. Website is not responsive, so making changes to your system from a smartphone is almost impossible. Review Source BS Bruce S. CEO Retail Used the software for: 6-12 months ### "Pretty complicated to use in my opinion" June 17, 2019 3.0 Pros They had a two month free trial, customer service was very helpful in setting up Cons Difficult to navigate or change options by myself Review Source SM Santiago M. General doctor Medical Practice Used the software for: 6-12 months ### "GoToConnect a way to change common education " July 1, 2021 4.0 It is a great experinces in the times I have used it. but i believed can be improved to overcome zoom and metts Pros I like the quality of the image, the way you an interract with the speaker and how stable it is when there is no very good internet. Cons It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull Review Source DB Denisse B. Small Business Owner Hospitality Used the software for: I used a free trial ### "Great for a 1st Mobile Voice Option " January 16, 2019 4.0 On an era where everything is on the go Jive is a great VOIP solution where you can use the phone thru a series of devices: computes, mobile devices and an actual brick and mortar phone at the office. So far soo good to stay mobile. Pros Quick Set Up Great Customer Support Free 2 Month Trial Affordable Cons Does Not Work Well On Data - Works Best on Wifi Interface A Bit Outdated Number Porting Can Take up to 3 Weeks! Slight Delays - Most Likely Due To Data Issues (So Not Good If You're On The Good & Have Only Data Access) Review Source AD Amisha D. Creative Lead Hospitality Used the software for: 2+ years ### "Great Service" March 20, 2019 5.0 Pros Customer service reps are always helpful and willing to go the extra mile Cons I wish we could use two phones with the same number - similar to a landline phone. Review Source VR Verified Reviewer Pastor Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Service!" December 10, 2019 4.0 This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze! Pros I love how flexible the service is and that you can manage it from anywhere. The possibilities are endless when it comes to fulfilling your needs and routing your calls. Cons There is a bit of a learning curve in setting things up and navigating the management tools. Once you get the hang of it, it isn't too difficult. Review Source LE Leigh E. CFO Health, Wellness and Fitness Used the software for: 1-2 years ### "Great service - exceptional support" September 4, 2018 5.0 Pros Support team has been excellent. Willing to take the time to teach me new things to enhance my experience. Cons I haven't found anything that I really dislike. Review Source MP Mary P. Office Manager Insurance Used the software for: 6-12 months ### "Regular" June 12, 2018 4.0 Good sound, texting feature (just lacking images) Pros We have not had problems with the communication so far, the sound is usually good. Over all good experience. Cons Customer Service is deficient, the texting feature does not support images. Images is verry important for our bussines and it has causes a lot of problems Review Source GV George V. Owner Computer Software Used the software for: 2+ years ### "VoIP system is great and customer support usually top notch!" June 14, 2018 5.0 Flexibility, easy to add and remove phones; easy for remote employees to setup. Pros The Jive software is EASY to use. You can figure things out yourself and if you cant you can easy get Jive to help. Cons It would be nice to have code dialing. One of the other business we own we charge our clients per minute. We have been asking for this function for a while now. Review Source EM Eric M. FInancial & Tax Consultant Financial Services Used the software for: 6-12 months ### "Jive is the perfect solution at the best price you can find" August 28, 2018 5.0 The ability to create virtual offices with each phone number, the Jive Mobile app, and web interface make running my multiple businesses and communicating with my clients much easier and far more efficient. Pros Infinitely configurable, user friendly, A+ customer support, and prices that can't be matched. Cons Waiting for full function SMS to be available. Review Source OP Omarie P. Marketing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Great for Telecommunications" October 26, 2018 5.0 Pros I telecommute part-time and work in the office part-time. Jive has made this process so much easier to forward phones, use my cell phone for calls, set time away, etc. Highly recommend! Cons Only problem is I have to use a separate service for faxing. Still learning all the cool new features available! Review Source DY Daniel Y. Manager/owner Used the software for: 6-12 months ### "Its been very positive, had a few glitches . Customer support is amazing " June 7, 2018 5.0 Pros Versatility, fairly simple to use, many options as far as directing incoming calls, i like that you can send calls to external devices without call forward like traditional systems. Cons Would like to see incoming call log, even when office is closed. May be there but not sure where to locate it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.