# Page 17 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 401-425 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DJ Diana J. Administrator Accounting Used the software for: 2+ years ### "Very User Friendly" June 11, 2018 5.0 i really like the ease of this program. Jive seems to be reliable and is a dolid software! Very user friendly, good customer service response. Pros How easy it is to use, i really like the ease of this program. Jive seems to be reliable and is a dolid software! Cons NOthing, i really like the ease of this program. Jive seems to be reliable and is a dolid software! Thanks! Review Source AH Ashley H. Accounting Associate Wholesale Used the software for: Less than 6 months ### "So easy to use!" March 20, 2019 5.0 Overall, switching to Jive was a seamless process. The phones are current with times and are extremely easy to use. Pros I love the ease of use. The website allows you to log in and control your phone system and make changes any time it's needed. Updated features allow a company directory which is very handy when managing 19 store locations. Cons I'm still unsure on "parking a call". It's the only thing that does not seem easy and does not work for me half the time (user error) Review Source DP Deborah P. Administrative Assistant Machinery Used the software for: 6-12 months ### "Jive proactive with assitance" March 20, 2019 4.0 Pros I feel like it I user friendly and easy to operate Cons Sometimes does some quirky things for no reason. Review Source BH Brenton H. Business Manager Used the software for: 6-12 months ### "Best value for the money!" June 7, 2018 5.0 Pros It just works as it should. We have had no issue what so ever using Jive! Its works very smooth and you can not tell that we are on an VOiP phone line. Cons We love this software and have no issues so there are no cons for us. We love this software and have no issues so there are no cons for us. Review Source PP Phil P. President Used the software for: 6-12 months ### "Startup easy. Figuring out how to Administer easy. Support fantastic." June 11, 2018 5.0 Pros Very easy to use. I like Mobile system very much but once in awhile seem to have problem with interface. I have reinstalled a couple of times. Cons The Mobile for IOS seems a bit buggy from to to time. Today I am having a problem getting it to recognize my finger touching 1. I use two phones. Review Source AJ Amanda J. Legal Asst. Law Practice Used the software for: 2+ years ### "Jive is okay" February 15, 2019 4.0 They have an helpful and friendly team Pros I like that everything is on line and paperless. I like how hard the customer service ppl try to help out they really make an effort. I also like the quick responses time of the faxes through Jive that let you know if a fax went thru or not. Cons The only con was the hold time to get customer service Review Source BC Brenton C. support tech Information Technology and Services Used the software for: 6-12 months ### "Tech Review" March 20, 2019 5.0 Pros Its easy to use, Easy to understand and program. Cons Some times the Jive app is a little finicky Review Source PP Philip P. Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "GoTo Connect" November 3, 2022 4.0 Pros Interface of software is simple and easy to use Cons At times had trouble connecting. Troubleshooting the software can be difficult too. Review Source PP Pam P. Office Manager Mental Health Care Used the software for: 1-2 years ### "Jazzed About Jive" April 10, 2019 5.0 Clients' calls are being directed to the proper place more swiftly. Therefore we are able to respond to them in a more timely manner. Pros They offer great customer support and the Jive team is very knowledgeable and helpful. Cons Screen is confusing/overwhelming when trying to make scheduling/plan adjustments yourself. Review Source JC Joe C. CTO Hospital & Health Care Used the software for: Less than 6 months ### "Jive delivers for startups" October 18, 2016 5.0 We started on Jive when there were only four of us and we're still going strong at twelve. Our team relies on phone and inbound/outbound as a key part of our business. Jive's been very reliable and incredibly responsive when any hiccup has occurred. We have also benefited from Jive's willingness to allow us to participate in beta programs for SMS and Web Softphone which our team members really like. Pros Easy to provision new users, lines, and numbers Mobile app works great Rich dial plan editor Capable of main line, toll free, and direct dial all simultaneously Cons Getting Cisco SPA 303's set up to work with Jive is arduous. Troubleshooting can be difficult as there are so many configurable options with Jive. Review Source BA Bill A. Mgr of Finance Non-Profit Organization Management Used the software for: 1-2 years ### "Review" February 5, 2019 4.0 Pros For the features included, the software is reasonably priced Cons There are some minor limitations, but they are not a game breaker Review Source AM Alex M. Agency Owner Insurance Used the software for: 1-2 years ### "Insurance agent" February 8, 2019 5.0 Great experience so far! Pros Simplicity and great customer service support Cons Can be complicated sometimes when you don't know the system Review Source MR Michelle R. Tax Manager Accounting Used the software for: Less than 6 months ### "Easy setup and reliable service" June 7, 2018 5.0 We reduced our monthly phone bill by 50% and are no longer tied to traditional phone lines. We can transfer calls to any location, have on-hold music, and digital voicemail! Pros The setup was incredibly easy and the onboarding team was great to work with. The online dashboards provide a lot of flexibility and are user friendly. It is pretty much a plug & play system. Cons There are a few different places that users can login (either to their personal phone dashboard or the admin portal) and that is confusing. During the ordering process there is another setup of websites to use/view. Once we got it all setup the requirement to use these various sites is minimal. Review Source Brandon S. Partner Telecommunications Used the software for: Less than 6 months ### "One of the best possible voip providers" February 9, 2019 5.0 Overall a great solution for just about any vertical. Pros Outstanding project management and customer service. Early available and reachable as well as knowledgeable and helpful. The product is full featured and easy to admin. Cons Some of the admin tasks took some training to understand and get used to so maybe not 100% intuitive. The end user apps are good, but I have seen better mobile and desktop apps. Review Source MF Megan F. Admin Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "We had some problems with our initial setup, but the customer service team at JIVE helped us out. " June 7, 2018 4.0 We were able to save some money, and the customer service is a lot better than Comcast. However, the person that gave us a quote on our setup was wrong about how the system charges and we ended up paying more per month than we were expecting. We are still paying a little less than we were with Comcast, but we based our decision on that quote and it was really frustrating to find out that the numbers were wrong AFTER we had committed to a 1 yr contract. Pros I love being able to customize our call flow and use the phone and computer apps to access our business phone from anywhere. Cons We have had some trouble with the calls breaking up, but I think that the problem is more likely related to our internet service with Comcast. Review Source RB Rich B. Sales Telecommunications Used the software for: 6-12 months ### "I love Jive Voice" September 7, 2018 4.0 Pros Ease of setup and ability to make changes without extensive knowledge of phone systems. Can make changes on the fly. One price gave me all the features, there are no charges for "extras" and support is totally free. Cons Haven't found any problems that would make me not like it. Review Source DM Darrell M. Store Director Retail Used the software for: Less than 6 months ### "Jive Rocks" March 20, 2019 5.0 took a long time to get the right wall mounts. Original ones sent were the wrong ones. Customer service was always friendly and willing to help whenever I contacted them. Love the gotomeeting services, and they constituted a big part of our desire to switch to Jive. Pros We eliminated the lag in speaking over the phone from our previous provider Cons I don't love having to set up and learn all our voicemail, hours, and new system in general. However; we felt it was worth it in the long run. Review Source SS Seth S. Marketing & Communications Specialist Insurance Used the software for: 1-2 years ### "Works well, does it's job" December 2, 2021 5.0 Pros Ease of connectivity with others remotely Cons Limited access given by company meant having to wait to use software Review Source OB Otto B. Manager Real Estate Used the software for: Less than 6 months ### "Best PBX platform for any size business " November 16, 2018 5.0 Pros Jive is greater toward larger companies but the pricing allows smaller ones (like ours) to enjoy the software too. It's extremely feature rich and they seem to be developing new features all the time and keeping up with customers needs. I've used other platforms such as another Logmein property, Grasshopper. Jive is definitely the top. Cons It can take a little bit to get used to all the features and how they work. Review Source SA Stefany A. Owner Retail Used the software for: 6-12 months ### "We have had some problems with faxing." June 7, 2018 3.0 Pros That it's digital and doesn't need a phone line. The customer service rep . spoke to was really nice. Cons We have had problems with the fax feature not working. We are still having problems when we send a fax it will send the receiver 20 plus copies of one page. Review Source GM Gina M. Teacher Primary/Secondary Education Used the software for: 6-12 months ### "Great customer service. " June 28, 2017 5.0 Pros Patient customer service. Stay with you until problem is solved. Staff is very well educated and knows how to solve problems. Cons None. I have not had any bad experiences. Anytime I have had an issue, customer service has stayed on the line until issue resolved. Review Source MS Madelyn S. Property Manager Real Estate Used the software for: 6-12 months ### "We switched to Jive from XO Communications and couldn't be happier with the switch." June 7, 2018 5.0 Pros We appreciate the ease of use and the ease of setup of the phones. It was a seamless transition from our previous provider to Jive. Cons We regularly have to reset our audiocodes for our fax machine which can be frustrating. Other than that, we've been very happy. Review Source CS Christie S. Account Executive Used the software for: 6-12 months ### "Great and easy voip system " April 15, 2018 5.0 Pros Great VoIP system that is easy to use and setup. I haven't had any issues with this and I can use it to easily make calls and get my job done. Cons It would be great if they paired with Execvision to track and record calls. Other than that I have no complaints. Review Source LB Lance B. Financial Advisor Financial Services Used the software for: 1-2 years ### "Jive Experience" November 16, 2018 5.0 So far, my experience has been good. Especially for a not so tech savvy person like me. Pros I like all of the capabilities of the Jive services for voice. Also, the time I did have an issue, customer service helped me through it. Cons I have not had a major issue so far to mention. Review Source MB Matthew B. Operations Manager Used the software for: 6-12 months ### "Very user friendly and has some awesome functional features." June 7, 2018 4.0 Pros its easy to learn for new employees, has great quality, and excellent features the make working simple and easy to track activities. Cons Wish there were more options for phones and accessories, sometimes we have to reset our phones when we have issues Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.