# Page 18 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 426-450 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Larry F. Director Used the software for: Less than 6 months ### "Great Customer service is what makes a great product" October 14, 2016 5.0 We are a small business who has tried several VOIP services. Without an exception they have all be disastrous until we switched to Jive. The folks at Jive walked us through setup, have helped us make changes as our needs have changed and resolved issues in one call. We are very pleased with the service. Jive helps us stay in-touch with our team and our clients we could not ask for more. They are priced very well which is a concern for all small businesses. We highly recommend this company because they understand that it is service that makes them great! Pros Their customer service is the main POD(point of differentiation). Cons Jive does a great job but VOIP depends on your ISP dependability. Ours generally does a good job Review Source BP Brad P. Accountant Utilities Used the software for: 1-2 years ### "Jive Voice Review" March 20, 2019 5.0 Setting up a quick change to allow incoming calls to continue past normal transfer times due to a large power outage. Staff remained at the office to handle calls. Pros Lots of Flexibility with the software for any changes. Cons There is so much there have not had to go through all the bells and whistles available on the software. Review Source MS Michael S. Chief Operating Officer Executive Office Used the software for: 2+ years ### "Quality VoIP service. Lots of flexibility." June 14, 2018 4.0 VoIP phone service. Pros We like the flexibility of the software, the ease of access to customer service and the ability to have access to calls anywhere you have cellular service. Cons At times the programming of the dialer software can be confusing and requires the assistance of customer service. Review Source SM Sarah M. Customer Care Representative Construction Used the software for: 6-12 months ### "Love the flexibility this creates!" June 25, 2021 3.0 Pros I loved being able to be away from my desk or out of the office but still have access to the calls coming to my work line. I'm able to quickly switch extensions and transfer to anyone in the company Cons There tends to be a lot of bugs with this, like calls dropping or not ringing through but the customer service here is really great and they're always willing to help out and resolve the issue quickly Review Source DT Dave T. Used the software for: ### "Cloud VoIP" August 10, 2014 4.5 Pros We moved for the first time without phone disruption last year. This was not the case with the 3 previous moves with landlines, no matter how much time I spent with the phone companies. We can choose between desk phones, a mobile phone app, and a PC app. Making changes like adding users is as easy as logging in to a website and clicking through a wizard. I can completely change my dial plan, ring groups, etc. on the web! Support is always available for anything that can't be done online or just for help. Cons The call quality depends on our internet. Any internet issues mean phone issues. Review Source DP Daniel P. COO Hospital & Health Care Used the software for: 6-12 months ### "Has been transformative to our daily business operations. " June 11, 2018 5.0 Pros Easy to use, multiple features that let's our business grow and expand, while maintaining a 'large-house' feel. Cons Back-end can be tricky for novice users. If you are having technical problems it is best to contact service department for A+ help. Review Source BH Brad H. IT Consultant Computer Networking Used the software for: 2+ years ### "My Experience with Jive Voice" March 21, 2019 5.0 Since having Jive our phone issues have gone away. Once installed it is pretty much maintenance free. Has freed me up to do other things. Pros Software on the Jive Portal is very easy to use. It has so many features that haven't even been tapped into yet. Software is easy to figure out and if there is a question tech support is always very helpful and explain what they are doing should they need to remote in to assist you. Cons Haven't had anything to dislike about it yet. Review Source KB Kelli B. Sr. Product Manager Food & Beverages Used the software for: Less than 6 months ### "More capabilities than other phones we have had." November 20, 2019 4.0 Pros I like there are more capabilities for our customer services and sales team. I also love that I get voicemails to my email and when I delete them the red button on my phone doesn't keep flashing for a voicemail (old provider did that and drove me crazy). My phone number no longer shows up on phones as 1-800# so people actually answer my phone call. Cons So far, everything has worked great for us. Review Source NG NICHOLAS G. OWNER Automotive Used the software for: 6-12 months ### "GREAT CUSTOMER SERVICE" February 1, 2019 5.0 GREAT CUSTOMER SERVICE. I AM NOT THAT TECHIE GUY BUT NO PROBLEM , THEY WILL WALK YOU THROUGH EVERYTHING. Pros THIS SYSTEM WILL DO JUST ABOUT ANYTHING YOU WANT IT TO DO. Cons ON HOLD OTHER EXTENSIONS CANT PICK UP THE LINE. CANT SEE IF ANOTHER EXTENSION IS ALREADY ON THE PHONE. Review Source BW Beverly W. Patient Education Medical Practice Used the software for: Less than 6 months ### "Jive Voice was a great choice for our small offcie " May 6, 2019 5.0 Jive Voice was a great choice for us because before that we were paying way too much and not getting the service to show for it. Jive Voice was suggested to us by another office and we were happy that we made that choice. Pros Jive Voice made analog phone systems obsolete for us. It was relatively easy to get set up and use. It also accommodated multiple offices and you can access it when you are away from the office - if a problem should arise. You have complete control right there on your cell phone. Another great feature is that you can hide your actual number when speaking with customers - the office number will show instead. Cons Customer service is great - once you are actually able to speak with them. There is definitely a process you have to go through to speak with them - but once you do they are very helpful. Review Source SM Stacy M. Owner Telecommunications Used the software for: 6-12 months ### "Jive is a great choice for small businesses" August 28, 2018 5.0 We can recieve business calls when we are out of the office with the mobile app. Pros Easy to set up and easy to make changes. Cons A little confusing to learn initially. And there are so many different websites. It would be nice if everything were in one place. Review Source Chiara P. Account Manager Medical Practice Used the software for: 6-12 months ### "One of the best meeting tool I’ve tried" June 17, 2022 5.0 Pros with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease. Cons we had the chance to try it, but for our use it is too expensive. Review Source VR Verified Reviewer Director, Accounts Construction Used the software for: Less than 6 months ### "I have no complaints thus far. I never miss a call and can stay connected all the time." June 7, 2018 5.0 Improved call quality and accessibility Pros Accessibility - I like that I am able to access our phone via the office phone, on a laptop, and on my iPhone. Cons Dial plan is a little confusing at times. I occasionally have to call CS for assistance. When I first signed up I experienced an issue with a loop. Clients were unable to leave a voicemail, called tech support and they helped resolve the issue. Review Source JD Jasmin D. Director Used the software for: 2+ years ### " A lot of features are available" June 7, 2018 4.0 Pros Very user-friendly when introducing the software to new employees! We have employees that work from home and this program fits perfect! Cons Sometimes it does not show a phone number unless the customers leave a full voice message. I may need to change some setting! Review Source Jeff D. Post Production Manager Design Used the software for: Less than 6 months ### "Surprisingly good phone software" September 7, 2019 4.0 We are trying to make our phone system usable and have us be reached outside the office. Pros I have always hated work phone and how cumbersome they can be. Jive has simplified the the software and process to make work phones easier to utilize Cons I swear I get logged out every week on my app and it makes things hard to keep track of when I have important calls. Review Source PV Paul V. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great experience. Great value." June 7, 2018 5.0 Ease of use and affordability. Pros The affordability is one of the main reasons why we love the software. Also, the ease of being able to access the phones via online makes making changes very simple. Cons The setup was a little complicated as far as trying to understand which lines need to be connected. We did have to make some minor changes to our phone lines to allow for data. Review Source GY Grace Y. Risk Manager Used the software for: 2+ years ### "overall good. easy to use, easy to set up. " June 7, 2018 4.0 Pros easy to use, easy to set up. we had a pro it firm set the whole thing for us. now we can easily add a line, forward phone calls. Cons some quality issue, from time to time we would have problem with the jive system. but the customer support is great. Review Source SS Shelley S. office manager Construction Used the software for: 2+ years ### "Office Manager" August 24, 2018 4.0 Pros The software is very user friendly. Also great customer service. Cons I can't think of anything. When the upgrade was being done, hard to get someone that new what our problem was. When finally got someone who knew, they corrected it immediately. Review Source SS Steve S. Owner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Support is awful" December 15, 2017 3.0 Not worth the risk to using Jive Pros Good technology when it works. Better make sure internet and electrical is perfect. Offer a lot as long as it works..... Cons Support is 50/50. Had a total down situation. Took hours to get help. Dropped from phone system and phone rang and rang. Never answered Review Source WL William L. IT Manager Retail Used the software for: 1-2 years ### "Best Customer Service Experience I've Had" August 19, 2016 5.0 Pros The customer service I've experienced with Jive has been excellent. I had an issue with my phone system and they worked patiently and diligently in addressing the issue. I received timely support, as well as periodic check ups afterwards to ensure everything was working the way it was supposed to. Cons I may need to look into this myself, but I would like more customization voicemail options than what my company is currently using. Review Source Emir O. Expert Associate Telecommunications Used the software for: I used a free trial ### "Great for Cloud based VoIP migration" November 19, 2020 4.0 I used it for small amount of time ( 2 weeks), and found it usable for highly distributed companies. Usually fixed voip lines cost less then mobile, and for 100+ costomers there is nieche where the operating costs can be neutralised when using this app with Mobile devices. Pros It is fairly easy to set up. We were assesing it for "Cloud" solution for VoIP small and medium companies offer. It is great solution, easy to user, with great "Youtube" tutorial How-to videos. I would recomend it for companies that have distributed locations that require VoIP solution. Cons Actually ther is not that much to find negative about this software. In our assesment it did not passed becuse of security requirements that Cloud solution have. Review Source JC JORGE C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "GREAT SYSTEM " July 26, 2016 5.0 Pros The versatility and adaptability of this system is super. Customer service is always responsive and helpful. Cons The accounting department is difficult to access by phone. I had difficulty finding someone to give our credit card number to so they could auto pay our phone bill. Review Source WB Wesley B. VP Financial Services Used the software for: 2+ years ### "JIVE PHONE SYSTEM" July 26, 2018 5.0 Don't have to deal with big boy service providers. Jive has been spot on most of the time. I highly recommend them. Pros Overall, very easy to work with. Support is usually very prompt. Cons Really can't complain about anything. Little complicated for us older folks. Review Source KD Kevin D. Director of Technology Education Management Used the software for: Less than 6 months ### "Decent product, but with issues" August 21, 2018 3.0 Since initial installation, we have had problems with voice quality. We are using Cisco phones and we do not believe that the actual phones are the issue. We get a lot of crackling on the lines as well as echoing during calls. This is not all the time and not on every call, but it is enough to be irritating. Pros There is a lot that Jive software can do. Cons Do remove a person we have to remove them in 3 different areas. Review Source LD Lindsey D. Attorney Law Practice Used the software for: Less than 6 months ### "New customer" August 28, 2018 3.0 My sales representative was difficult to reach after the initial phone call for followup service, but we finally connected and he met my need for a desk phone. Pros The value is fantastic and I'm very happy with the level of sophistication when my callers connect. I love the dial plan feature and the auto answer features. The app is easy to use on the phone. Cons I have had some connection challenges where the app freezes on my phone and drops the call. Seems my bluetooth and the app have conflicts and I can't walk around or drive while I'm on the phone or I risk losing the call. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.