# Page 19 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 19 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 451-475 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Alan D. Owner Law Practice Used the software for: 6-12 months ### "Jive VOIP Review " July 26, 2018 5.0 Overall very good! Pros Very flexible with lots of options. I like the ability to use it cutting bad weather when traditional phones are down. Cons Not always easy to use/program without customer support. Review Source BS Brett S. School Owner Sports Used the software for: 1-2 years ### "A solid platform, but expensive." July 16, 2019 4.0 If we had the budget, we would continue to use Jive... it is just far too expensive for what we need it for. Pros Jive has so many options and features. The UI is fantastic and intuitive. Cons It's expensive. There was also a fair amount of outages when we used it. Review Source KW Krystyna W. Co-Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "The best value for my needs!" April 30, 2019 5.0 Greatest value for the software and all it's features (more than I need/use). I feel confident that it's been very reliable and know if I have any issues...customer service is very prompt and helpful! I love it! Pros Jive set up the whole system for us. Easy to use and great customer support. Cons The only feature I wish it had was to have voices available (other than ours) to record the greetings. Review Source AG Adam G. IT Specialist II Industrial Automation Used the software for: Less than 6 months ### "Jive Sounds Great" February 15, 2019 5.0 My experience has been fantastic. Their customer support is really great. Pros The sound quality is really good. The fact that it is now bundled with GoToMeeting is also a big selling point. It provides so much value. Cons There is no desktop softphone app yet. I also can't utilize all the features of my phones yet but they tell me they are working on those things. Review Source AF Andrew F. Cloud Services Administrator Used the software for: 1-2 years ### "I find the Jive software to be powerful and feature-rich, but it takes experience to master. " June 13, 2018 4.0 Pros The ability to do manage everything a business needs using one tool. Different levels of access allow for users and admin to use the same initial interface, saving time and complexity. Cons The interface is inconsistent at times, like it was written by different people; tech support is often needed to solve some more advanced issues, though i will say that customer service is 5-star. Review Source RS RIO S. SENIOR ACCOUNTANT Financial Services Used the software for: Less than 6 months ### "Jive Review" November 15, 2016 5.0 We have had only a minor amount of issues compared to our previous telephone system. We left our old system very frustrated and disappointed with their service, from customer support to product usage. Our experience with Jive has been the complete opposite. Pros Customer support has always been very helpful and gets our issues resolved in a timely and friendly manner. Cons The only issue we see with this problem, which is not a big deal at all, is that certain technical aspects of its settings and features may be too complicated. This is easily resolved by asking the technical support department. Review Source REV Rolando Enrique V. Asesor teléfonico Telecommunications Used the software for: Less than 6 months ### "Buen sofware" November 17, 2022 5.0 Todo muy bien Pros Programa fácil de usar y entendimiento para los usuarios y conectividad muy fácil Cons Al principio sí hay que entender su funcionalidad y configurar a la necesidad de lo que se requiere ya después es muy fácil acceso Review Source RB Renee B. Office Manager/ Supervisor Financial Services Used the software for: 6-12 months ### "Jive the Great" August 28, 2018 5.0 Pros I loved the fact that I was able to talk to an actual person. They were quick to fix the issues we were having. Cons They had to verify that they were able to talk to me about the issues. Review Source AM Alan M. Principal Consultant Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Customer Service" March 20, 2019 4.0 My overall experience has been a good one. Pros I have been very impressed with the great customer service I have received from Jive in launching my business. They have great bundled services available. Cons I did not find the user interface intuitive and was disappointed that no pre-recorded greetings were available to expedite the initial set-up. Review Source SB Sandra B. Accountant Management Consulting Used the software for: 2+ years ### "The Jive Experts" July 29, 2016 5.0 Pros It is dependable, easy to work with and enhances our business. Working in the medical field our software must function at all times and function well. Cons A couple of times we had an echo in the phone system and they were able to fix it the same day. Review Source KS Keisha S. Customer Service Manager Automotive Used the software for: Less than 6 months ### "Administrative Use" April 16, 2019 5.0 Pros We have a call center and with the Jive System and our call center system, we can easily transfer a call to a member of our administrative team. It has really helped us streamline lines of communication with callers who may not need to speak with our customer service team. Cons Nothing comes to mind at this current moment. Review Source AD Amber D. Community Manager Real Estate Used the software for: Less than 6 months ### "Modern, elegant solutions" February 13, 2019 5.0 Jive has been a great solution for our small business. We're able to design & modify the phone tree to suit our needs & record different outgoing messages for different times & boxes. The pricing is lower than our previous solution & we were able to use cordless handsets. It's also pretty convenient to be receiving voicemail via email. Transferring calls is easy. Pros Jive meets our complex business needs & is reasonably priced. Cons Jive has a somewhat complex dashboard. It's not as clunky as many older systems, but the UI is still not as smooth as other systems we're used to using for other tasks. Review Source AC Adrienne C. Travel Agent Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Product" February 15, 2019 5.0 Pros This is a great product that I would highly recommend to anyone interested in VoIP - our company has no complaints. Cons We have no complaints about Jive or Jive Voice. Review Source VR Verified Reviewer Owner Medical Devices Used the software for: Less than 6 months ### "A new adventure in VOIP" August 28, 2018 5.0 We have not had any down time issues. Service from Jive personal has been excellent. So far we are very pleased with the service. Pros That it was easily adapted to my needs. I am not a very savy computer person, so Jive made it easy to alter the system to better work for me. Cons Noting negative to report. The install went just fine with no issues. Review Source MS Mehdi S. Team Lead Staffing and Recruiting Used the software for: I used a free trial ### "One of the best meeting software around" December 28, 2022 5.0 Pros Very cost-efficient compared to other options in the market. Cons apps are not that interactive but I am sure it will improve. Review Source VR Verified Reviewer Managing Director Used the software for: Less than 6 months ### "An all around reliable service coupled with a value element gives the user the total package." June 14, 2018 5.0 Pros It has everything one needs or desires; it is feature laden. Anything that comes to mind as far as features was already built in. This impressed my very much. Cons With the many functions and menus the platform has available, it can become difficult to find the exact feature. Review Source DK DEN K. Manager Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Very poor service of their support team" September 11, 2018 2.0 Pros I cannot think even about one thing that I liked​. Cons Very complicated system, you will have to buy 3rd-party services to take advantage of the features that they advertise (for example phone recordings). They do not integrate with most major applications. We wanted to cancel our account but they still charged us even before the free trial period ended. Support team promised a free trial, and then said that team could not promise such things. I don't know what they could and what they couldn't, team did promise and that is all I know. Unethical and unprofessional approach to potential customers. Would never use them again. Waste of time while the software is not worth the money they charge. Review Source TT Tameka T. Director Construction Used the software for: 6-12 months ### "Great service" July 21, 2018 5.0 Very good price, great customer service and easy set up Pros Very good customer service, easy set up Cons No complaints, any problem we had your customer service helped very well Review Source Bill O. Co-owner & Agency Manager Retail Used the software for: Less than 6 months ### "Travel Agency loves Jive" February 15, 2019 5.0 Fewer sales calls that waste your business hours. Pros Economical and yet extremely helpful at getting you started. They really do a great job! Cons It is unique and takes time to learn all the features so it is great they they are willing to help with must seem like dumb questions to them. Review Source MM Margaret M. CFO Sports Used the software for: 1-2 years ### "Like this feature " January 29, 2019 5.0 Our main reason for going with Jive was cost. Their customer service, when I need help figuring something out, is great Pros Voicemail on Jive is easy to use, clear quality and easy to negotiate. Even though we only use a couple of features I can see where different/ bigger businesses would utilize them. Cons I can't really find any cons except that, for me , it's a little complicated to change the message to callers Review Source SM Shane M. Owner Insurance Used the software for: 6-12 months ### "My Review " August 28, 2018 3.0 I like it just has some technical issues like everything Pros Easy of setting up auto attendant and dial plan Cons Soft phone issues keeps logging out, then I miss calls Review Source SR Susannah R. Used the software for: ### "Amazing Customer Service. " March 31, 2014 4.5 Pros Jive's customer service is amazing! I am not a technical person by nature, but they have always been available for any help that I needed. I had never been in charge of a VoIP phone system before I started a new job at a new company. It was a little overwhelming at first, but with the help of Jive's customer service, I'm now an expert. Cons I was intimidated by their user interface when I first started using Jive, however, they eased my mind and helped walk me through the setup process. Review Source PC Patricia C. Executive Assistant Accounting Used the software for: 2+ years ### "GoToConnect an Efficient Tool to Access Remote" December 14, 2021 5.0 When I am working remotely, this software really helps me to access all my office information for accounting purposes (invoicing/expenses). It's a great tool. Pros GoToConnect is a very easy-to-use tool. Cons Nothing comes to my mind. I really like this software. Review Source CG Crystal G. Admin Assistant Retail Used the software for: Less than 6 months ### "Great, No Complaints" March 20, 2019 5.0 Great program, glad we switched. Pros It is easy to use and has lot of features. I have had to call customer service a couple of times with questions and they were easy to talk to and answered my questions quickly without being transferred which I love. Cons No complaints, so far I have loved everything. Review Source AM Ashley M. CSR Used the software for: 2+ years ### "Great Service!" April 17, 2017 5.0 Pros Very user friendly. Never have any issues with service. Customer service is always friendly and very helpful Cons At times, long hold times when calling customer service. There really is not any other cons to list. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.