# Page 2 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 26-50 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Michael F. Network Administrator Commercial Real Estate Used the software for: 6-12 months ### "Great Company to work with." December 19, 2024 5.0 We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors. Pros The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us. Cons None that I can say because they are amazing. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing GoTo Connect They had the best bid but more so they were miles over any of the competition. They allowed us to not only meet the needs and goals but surpass them in the winning bid. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Mitel was in the process of leaving the voip business and were forcing end users o move to ring central and or another option. Review Source AM Alex M. Finance Manager Hospital & Health Care Used the software for: 1-2 years ### "Good system" April 30, 2025 3.0 runs well as a phone service, and runs in the background so nobody notices that it is working Pros The usability to customize multiple locations across a company Cons you have to use specific phones and cannot reuse older versions Review Source NB Natacha B. Psychotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great and easy platform!" November 17, 2025 5.0 Overall, I enjoy using the platform; it’s convenient, easy to download and use. I’ve used it multiple times for meetings. Pros I enjoy the video conferencing and AI tools of the platform. For the most part, it’s user-friendly and a convenient tool to use. Cons Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription. Review Source VR Verified Reviewer Gestora Facilities Services Used the software for: Less than 6 months ### "Péssima experiência" December 18, 2024 1.0 Ao contratar me afirmaram em mensagens do whatsapp por escrito e também em vídeo que não haveria multa de cancelamento caso eu quisesse cancelar, porém estou há dois meses tentando cancelar e não resolvem meu problema, estão me cobrando uma multa de quase 1000 reais e continuam me mandando mensalidade mesmo eu já tendo pedido o cancelamento, Péssima experiência, não recomendo a ninguém. Pros Péssima experiência, demora para configurarem o software, cobrança abusiva de multa de cancelamento, na venda me falaram que não haveria e agora me mandaram boleto de quase mil reais. Muita morosidadde na resolução dos problemas, não recomendo a ninguém Cons Atendimento extremamente lento, equipe sem sincronia, um fala uma coisa e outro fala outra e muita morosidade na resolução de problemas. Review Source VR Verified Reviewer IT Director Consumer Goods Used the software for: 2+ years ### "Cost effective reliable VOIP choice" October 11, 2024 4.0 General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost effective and reliable. Pros It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client. Cons missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing GoTo Connect Cost and and ease of implementation for a small team. Switched from [Jive](https://www.capterra.com/p/189555/Jive/) Product was acquired by the go to connect company and we got migrated. Review Source DT Daniel T. IT Engineer Automotive Used the software for: I used a free trial ### "Better options on the market" March 29, 2025 2.0 Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products. Pros The user interface is very easy to navigate. It is very reliable little to no down time from recvied by myself and the people I support Cons Costs are not very competitie compared to other software on the market. Intergration is lacking compared to other vendors e.g. teams Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing GoTo Connect Does everthing that Goto meeting does with additional features Review Source AN Alex N. Systems Analysis Construction Used the software for: Less than 6 months ### "Reliable VoIP Phone System" December 6, 2023 5.0 Excellent. Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when. All mile stones where hit at (or before) the estimated time. The switch over and porting went smoothly and the switch over happened without fuss, which was huge for us as the last time we made a change to our phone system it involved me and another IT employee staying at work until after midnight attempting to get things running. Pros Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls. Cons The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing GoTo Connect GoTo Connect ended up being the cheaper product to purchase and the completion did not seem to offer anything to make up the price difference. Switched from [TELUS Digital](https://www.capterra.com/p/10004973/TELUS-Digital/) GoTo offered us a superior product at a great price. Our previous phone system was feature poor and due to be discontinued any day so we need to switch, since we have been using GoTo for other communication related services it made sense. Review Source MW Michael W. President Publishing Used the software for: 2+ years ### "Excellent VOIP Service!" December 2, 2019 5.0 I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs. Pros When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down. Cons I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing GoTo Connect Pricing plus features edged out Jive over the competition. And once I contacted their sales support, I was sold thanks to their excellent US-based technical support - even in the late hours of the evening. Review Source JH Jay H. Project Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Superior Customer Service and a Service to Match" August 25, 2021 5.0 GoToConnect has replaced our previous service provider with superior customer service, an incredible amount of features (particularly for a small business), and excellent phone service for a very reasonable price. Pros Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise. Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active! The service itself has been dependable and top quality with very clear audio and excellent usability. Cons The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging. Reason for choosing GoTo Connect Feedback from a current service user as well as a very good deal on the deskphone hardware. Review Source RM Rosalina M. Executive Assistant/ Freelancer Insurance Used the software for: 2+ years ### ""GoToConnect: A Comprehensive Review of the Cloud-Based Phone System"" March 2, 2023 4.0 Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities. Likewise with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to settling on a choice. Pros GoToConnect offers a scope of advantages for organizations, including an easy to understand and natural connection point that makes it simple to take on and execute. What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling, making it an all in one resource for all correspondence needs. GoToConnect likewise offers combination choices with a scope of different instruments, like CRM programming, help work area programming, and efficiency devices, permitting organizations to smooth out their work process. Adaptable settings, for example, call directing standards and hold music, make it simple to fit the product to fit the particular necessities of your business. At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose arrangement that backings to three clients. Cons Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.Restricted customization choices: While GoToConnect offers some customization choices, for example, call steering rules, a few clients have detailed restricted choices concerning marking and appearance.Expectation to learn and adapt for certain highlights: While GoToConnect is for the most part easy to understand, a few clients have detailed an expectation to learn and adapt as far as setting up and modifying specific elements, for example, call steering rules.Restricted client service: While GoToConnect offers client care, a few clients have revealed significant delays and trouble arriving at a delegate.Restricted free arrangement: While GoToConnect offers a free arrangement, it is restricted as far as the quantity of clients and elements accessible. Review Source JW Joel W. Associate Pastor Philanthropy Used the software for: Less than 6 months ### "Using Jive Communications PBX as a small business Solution" October 6, 2016 5.0 Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price. Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines. In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment. Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out. They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started. Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients. Pros \* Very reasonable cost. \* Great Customer Service \* Free virtual extensions (forwarding to mobile phones) \* Easy to use web interface. \* Good voice quality Cons \* Some issues with billing (but they got that sorted out) \* Fax service is not as easy to use. \* Slower delivery with phones (but that was due to a glitch in their system) Review Source SS Stephen S. Director of Special Projects Veterinary Used the software for: 6-12 months ### "Everything we wanted from a phone system and more" April 30, 2021 5.0 Moving to GoToConnect just before COVID lockdowns was a godsend. The ability to have staff work from home was a huge help. While the onboarding process was intense, GTC staff were there at every step to help. And the customer support ever since, at every step and for every issue, has been fantastic. My favorite fact is that I have yet to be transferred to another associate when I call in. Every representative has been able to resolve my issue every time. Pros First off, GoToConnect is simply a great product. It does what it does well and without issue. We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization. We can design plans where the phones in certain rooms only ring at certain times. There are options to adjust the length of time before calls are routed to voicemail. You can create messages that play according to when the call is received (before/after hours, lunch, emergency closure). Staff members can even log into the system and work from home. GTC offers cloud based call recording. We only recently began utilizing that feature (more options than we can even think about) but have found it to be incredibly helpful. If there is ever a problem with a client, we can just review the call and have proof to resolve the dispute. GTC offers unparalleled customer support. It may well be among the five best customer support experiences I have ever encountered. And these are complicated, in-depth issues that they help us with. But their staff know their business and are able to resolve the issues every time. Cons The onboarding process was lengthy, complicated and intense. Switching from a standard wired phone system to a VOIP system is a big switch for any company but especially for one without a real IT department. GoToConnect offers more features and capabilities than we can even understand or utilize. At times, the sheer number of opportunities can become paralyzing. The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two. On a "old school" system with a hold button and blinking lights for each line, that process was second nature for those of us with a few years of that process. Moving to a VOIP where you don't really have "lines" is still tripping us up. Alternatives considered [Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Reason for choosing GoTo Connect GTC had better pricing. Review Source David K. Sales & Marketing Manager Warehousing Used the software for: 2+ years ### "Best change from Landline to VOIP ever!" June 23, 2022 5.0 I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable compared to our old system. Just need to ensure proper internet service. Pros We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place Cons The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing GoTo Connect Best price plans and offerings. Review Source VR Verified Reviewer Controller Real Estate Used the software for: 6-12 months ### "It works, but not well, and it has such great potential." October 3, 2019 3.0 Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable. Pros It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number. Cons The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number. Review Source JC James C. Project Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### ""A simple way to link up and collaborate!"" June 3, 2022 3.0 While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate. Pros It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email. Cons It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number. Review Source CT Cindy T. COO Research Used the software for: 6-12 months ### "GoTo Connect " April 14, 2023 5.0 Overall experience has been great with GoTo. Customer service has been very friendly and quick to respond. Several features that are available that we just have not looked into using yet, but plan to in the future. Pros The ability to utilize the system from anywhere. Great for working remotely. Staff can use their own phones or computers to call or text through the system and it will still show as the company phone number. Cons Phone tree is a little complicated for initial set-up. I went through a vendor that assisted with this process which helped. Reason for choosing GoTo Connect Cost was better with GoTo Connect with the same features Review Source Donny H. IT Manager Information Technology and Services Used the software for: 2+ years ### "GoTo Connect is a great cloud PBX! " March 31, 2023 5.0 So far it has been a positive experience Pros The ease of use out of the box was great and made a smooth transition from our previous products. Cons The interface can be confusing at times and it can be difficult to navigate Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Price Review Source João V. IT Analyst Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Video and audio in one platform." October 8, 2021 5.0 With the COVID pandemic, the GoToConnect platform helped employees to collaborate due to the quarantine and everyone working from their homes. We use the voip service a lot to communicate for free and the videoconference feature to make regular meetings, presentations and training. The experience was very good. Pros GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings. Cons GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about. Review Source AT Amber T. IT Project Specialist Consumer Services Used the software for: 2+ years ### "Great Software in the Making" August 28, 2018 5.0 It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available! Pros Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of. Cons The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future. Review Source VR Verified Reviewer Owner/Operator Marketing and Advertising Used the software for: 1-2 years ### "A Review for GoTo Connect" December 25, 2022 4.0 I like this system. It was a really smart choice. Because it does so many things, I can replace some software. Pros The feature I liked the most is transferring my calls to my cell phone. This way I am not totally connected to my desk. Cons The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as well. Review Source RM Rob M. Technical Director Insurance Used the software for: 2+ years ### "Ok, But Not Great" August 3, 2023 3.0 It hasn't been horrible, but it hasn't been great either. When my contract expires in a few months I'll be looking to move to a new product. Pros This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere. Cons Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing GoTo Connect The MSP we were partnered with recommended them. Review Source mH michelle H. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "You get what you pay for. " June 20, 2022 3.0 I found that I was very stressed using Goto Connect and wasn't able to use most of the features that were provided as they were not conducive for the lay person to use. Pros I think that the cost was the best part of this software, but as many say, you get what you pay for. Cons I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time recommending it to others to use. Review Source RG Rich G. VP Financial Services Used the software for: 2+ years ### "Very pleased" January 1, 2023 5.0 Been a user for 5 or so years, as they make improvements the service only gets better Pros GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection. Cons I have no complaints, I rarely have any glitches or issues Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing GoTo Connect Truthfully, my son looked at the websites for all the other services I mentioned above & said he liked the jive (former name) site the best. So I went with it.I have been served well by this company & plan to stay with GoTo. Review Source Adam S. Call Center Director Automotive Used the software for: 2+ years ### "Best thing we ever did" February 17, 2023 5.0 This system absolutely changed how we did business just as COVID started. Made life easier for everyone. Pros Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time Cons everything has gone well so far over the last 3 years Review Source Ann H. CEO And Founder Mental Health Care Used the software for: 2+ years ### "The best business decision I ever made" January 29, 2019 5.0 The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly. Pros This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is. Cons Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though. Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.