---
title: "Page 2 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 2 - Is GoTo Connect the right VoIP solution for you? Explore 671 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/163604/GoTo-Connect/reviews/?page=2"
page_type: "reviews"
language: "en"
publication_date: "2026-11-03"
---

GoTo Connect

4.5 (679)

[View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated November 3rd, 2026

# Page 2 - Reviews of GoTo Connect

## Showing most helpful reviews

Showing 26-50 of 679 available reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Research assitant  
Used the software for: 3-5 years

### "Go to ali review "

June 22, 2021

5.0

Pros

The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple

Cons

The time and effort it takes to schedule a meeting is something which has been a difficult experience with respect to other competitor products.

Review Source

EM

Ed M.  
PM  
Used the software for: 3-5 years

### "Awesome Product - Service "

September 20, 2021

4.0

Overall it is a great product for virtual meetings , sharing , engagement seeing face to face with people. Overall I highly recommend this to anyone who needs a platform for meetings.

Pros

The best thing I like is the screen sharing and able to give to others control when not present in person. Helps our team get a clear picture across and helps for speedy decisions with cutting down feild time loss. being able to use this and keeping in documented is awesome.

Cons

We have had a few issues with getting set up or interferences with feedback or mutter sound.

Review Source

AL

Amber L.  
Office Staff  
Used the software for: 3-5 years

### "The Customer Service Is Outstanding!"

November 27, 2019

5.0

It has been amazing! Again, we have never had any of the issues with dropped calls or static on the line that we have had with other VOIP companies.

Pros

The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company!

Cons

There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company.

Switched from

Dropped calls, static, when diagnosing the issue they always blamed our phones or server. Even after we replaced them with their phones and their recommended server we still had the same issues.

Review Source

Production manager  
Production manager  
Used the software for: 1-3 years

### "Good product "

October 25, 2021

5.0

It has been good. Many team members use it default and have little to no issues and have access where ever they go.

Pros

Once the app is set up, it works great to access work calls when away from your desk or mobile in the office

Cons

Setting it up is not always straight forward. The difference between do not disturb and silence is not clear. Selecting one function will essentially not allow your desk phone to ring .

Review Source

Business Development Representative at Pilot Fiber  
Used the software for: 1-3 years

### "Middle of the Road VoIP"

August 31, 2018

3.0

It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well.

Pros

I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them.

Cons

The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is.

Review Source

Office Manager  
Used the software for: Less than 1 year

### "Jive Telephone System"

March 22, 2019

5.0

Overall, we had a very easy transition from our previous telephones to Jive. We had our old system forwarded to our Jive phones for about a month, before our telephone numbers were actually ported over. I think in this time, we were able to work out all the kinks, so once our numbers were ported over there were no issues. I would recommend the Jive system to anyone that is considering changing their phone service.

Pros

The Jive system is a user friendly platform. I really like the fact that we have access to all of our information, without having to contact customer support. I like that we can upload a file for our hold music & can change it whenever we want to. I really like the auto attendant & how easy it is to change things. Once I got familiar with the system, I feel very comfortable updating anything that is needed, but if I can't figure it out, I know I can contact customer service & they are great!

Cons

I think that it took a while to get our phone numbers ported over & at first our temporary numbers weren't "spoofed" so on our caller id, it was some odd telephone number without our company name. There was a few items setting up our system that was kind of frustrating but, once we were connected to the right person, it was an easy process. Most of the issues were more getting things worked out the first few weeks that we had the Jive telephone system. There was a different group of customer service people that we dealt with during that process, I feel that some of those people weren't as knowledgeable as the regular customer service employees. Again, once the few kinks were worked out, we've had no issues. It was more getting hooked up with the right person that could fix the specific issue that we were having.

Review Source

Managing director  
Managing director  
Used the software for: 1-3 years

### "connect to your work team members and get updated "

June 5, 2023

5.0

Using the application has made us close and updating ourselves on issues concerning the company

Pros

Goto Connect is so simple to use with a good user interface, it like its ability to share screens during meetings and send reminder emails to participants before the meeting starts

Cons

The application needs a strong internet connection for better experience otherwise it disturbs my area due to network

Review Source

CMOO  
Used the software for: 1-3 years

### "Terrible Customer Service "

June 2, 2020

1.0

Initially it wasn't bad. But when I needed help with the support they started to show their true colors. From their customer services reps, \[SENSITIVE CONTENT HIDDEN\] to their terrible app that doesn't allow for incoming calls we will be looking for a new phone system now that our employees are WFH.

Pros

Was fairly basic but when you have issues you're essentially on your own.

Cons

Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you. I spoke to a representative called, \[SENSITIVE CONTENT HIDDEN\]. He was less than helpful to the point he ended my chat and wouldn't communicate with me further. Needless to say, we will cancel our account immediately.

Reasons for choosing GoTo Connect

Our telecom rep recommended them. Will be switching to RingCentral and a new telecom rep

Review Source

Director of Operations  
Used the software for: 3-5 years

### "Take your business wherever you go!"

June 13, 2018

4.0

Our staff can work from home in many different states.

Pros

Software phones, which allow access for your computer, no hard phone needed. Dial Plans Ability to change messages and turn phone on and off easily Competitive Available technical support

Cons

Report features are not practical, too much analysis needed to use the information Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator. Again, an employee is not getting credit for taking a call.

Review Source

Executive Assistant to the President  
Used the software for: 3-5 years

### "Avoid auto-renewal - no reminder before renewing! "

May 2, 2024

4.0

The customer service agent was great, but the company policies and procedures are not customer-friendly, but rather are opaque and cost us a ton of money.

Pros

It was the best platform prior for webinars in past years.

Cons

The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied.

Review Source

Finance Manager  
Used the software for: 1-3 years

### "Good system"

May 5, 2025

3.0

runs well as a phone service, and runs in the background so nobody notices that it is working

Pros

The usability to customize multiple locations across a company

Cons

you have to use specific phones and cannot reuse older versions

Review Source

Psychotherapist  
Used the software for: Less than 1 year

### "Great and easy platform!"

November 19, 2025

5.0

Overall, I enjoy using the platform; it’s convenient, easy to download and use. I’ve used it multiple times for meetings.

Pros

I enjoy the video conferencing and AI tools of the platform. For the most part, it’s user-friendly and a convenient tool to use.

Cons

Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription.

Review Source

Jesse D.  
Co-Founder  
Used the software for: 1-3 years

### "Team Connection (2025) Solution"

January 29, 2025

5.0

Simple IT tool but mega performance under one roof.

Pros

Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing.

Cons

Nothing to complain,it complies all it was purposed for.

Review Source

MF

Michael F.  
Network Administrator  
Used the software for: Less than 1 year

### "Great Company to work with."

December 22, 2024

5.0

We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors.

Pros

The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us.

Cons

None that I can say because they are amazing.

Switched from

[MiVoice Business](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Mitel was in the process of leaving the voip business and were forcing end users o move to ring central and or another option.

Alternatives considered

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

Reasons for choosing GoTo Connect

They had the best bid but more so they were miles over any of the competition. They allowed us to not only meet the needs and goals but surpass them in the winning bid.

Review Source

DT

Daniel T.  
IT Engineer  
Used the software for: I used a free trial

### "Better options on the market"

April 1, 2025

2.0

Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products.

Pros

The user interface is very easy to navigate. It is very reliable little to no down time from recvied by myself and the people I support

Cons

Costs are not very competitie compared to other software on the market. Intergration is lacking compared to other vendors e.g. teams

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reasons for choosing GoTo Connect

Does everthing that Goto meeting does with additional features

Review Source

Gestora  
Used the software for: Less than 1 year

### "Péssima experiência"

January 2, 2025

1.0

Ao contratar me afirmaram em mensagens do whatsapp por escrito e também em vídeo que não haveria multa de cancelamento caso eu quisesse cancelar, porém estou há dois meses tentando cancelar e não resolvem meu problema, estão me cobrando uma multa de quase 1000 reais e continuam me mandando mensalidade mesmo eu já tendo pedido o cancelamento, Péssima experiência, não recomendo a ninguém.

Pros

Péssima experiência, demora para configurarem o software, cobrança abusiva de multa de cancelamento, na venda me falaram que não haveria e agora me mandaram boleto de quase mil reais. Muita morosidadde na resolução dos problemas, não recomendo a ninguém

Cons

Atendimento extremamente lento, equipe sem sincronia, um fala uma coisa e outro fala outra e muita morosidade na resolução de problemas.

Review Source

Systems Analysis  
Used the software for: Less than 1 year

### "Reliable VoIP Phone System"

December 7, 2023

5.0

Excellent. Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when. All mile stones where hit at (or before) the estimated time. The switch over and porting went smoothly and the switch over happened without fuss, which was huge for us as the last time we made a change to our phone system it involved me and another IT employee staying at work until after midnight attempting to get things running.

Pros

Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls.

Cons

The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

Switched from

[TELUS Digital](https://www.capterra.com/p/10004973/TELUS-Digital/)

GoTo offered us a superior product at a great price. Our previous phone system was feature poor and due to be discontinued any day so we need to switch, since we have been using GoTo for other communication related services it made sense.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reasons for choosing GoTo Connect

GoTo Connect ended up being the cheaper product to purchase and the completion did not seem to offer anything to make up the price difference.

Review Source

IT Infrastructure Analyst  
IT Infrastructure Analyst  
Used the software for: Less than 1 year

### "Easy remote access tool"

February 16, 2023

4.0

GoTo Connect is a cost effective easy to manage tool that has helped us remotely support our users with ease.

Pros

All-in-one communication solution: GoToConnect combines voice, video, and chat capabilities in a single platform. This can help to streamline communication and make it easier for users to access all communication channels from one place.Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels. This can help to reduce the learning curve and minimize the need for technical expertise.Scalability: GoToConnect can scale up or down as per business needs, making it a suitable solution for small, medium and large organizations. This can help businesses to grow without worrying about outgrowing their communication solution.Integration: GoToConnect integrates with a range of popular business tools, including CRMs, helpdesk systems, and productivity software. This can help to streamline workflows and improve efficiency.Mobility: GoToConnect is accessible from anywhere with an internet connection, making it ideal for remote work or for businesses with employees who are frequently on-the-go.Cost-effective: GoToConnect offers a range of pricing plans to suit different business needs and budgets. The platform also has no hidden fees, allowing businesses to budget for communication costs more effectively.

Cons

Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If the internet connection is unstable or slow, the quality of voice and video calls can suffer.Limited customization: While GoToConnect is highly functional, it may not be as customizable as some other solutions on the market. This could be an issue for businesses with highly specific requirements or for businesses that want to integrate with specialized software.Limited analytics: GoToConnect does not provide in-depth analytics and reporting features. This can make it difficult for businesses to track call quality, user activity, and other key performance metrics.Training and adoption: GoToConnect may require some training for users to fully understand how to use all of its features. This can be a challenge for businesses with employees who are not tech-savvy or resistant to change.High-volume usage: GoToConnect may not be the best fit for businesses that have high-volume communication needs, such as call centers or large customer support teams. The platform may not have the necessary scalability or functionality to handle high-volume usage.

Review Source

Project Manager  
Used the software for: Less than 1 year

### "Superior Customer Service and a Service to Match"

August 31, 2021

5.0

GoToConnect has replaced our previous service provider with superior customer service, an incredible amount of features (particularly for a small business), and excellent phone service for a very reasonable price.

Pros

Disclaimer: we have only just started using GoToConnect. I will set a reminder for six months from now to reevaluate this review, but unless something drastic happens, I have nothing but praise. Starting out with the most impressive first, GoToConnect offers a dedicated onboarding team to assist with everything from receiving your hardware order, configuring the system to suit your business' needs, discovering features that you didn't even know you needed, all the way through porting your number from your previous provider and verifying that everything works as expected. I placed my order for service and hardware on Tuesday 8/10 and received the hardware on 8/11. I had the system mostly configured by Friday 8/13 and completely configured by the following Tuesday using a temporary number with the help of the onboarding team. The only problem was that there was a minimum 14 day wait period to port the number over that we needed to wait for in order to have the full service active! The service itself has been dependable and top quality with very clear audio and excellent usability.

Cons

The only downside that we have experienced so far is the intra-company messaging. It is only available on the desktop app and is not very dependable, requiring the use of a secondary messaging software such as Skype for messaging.

Reasons for choosing GoTo Connect

Feedback from a current service user as well as a very good deal on the deskphone hardware.

Review Source

President  
Used the software for: 3-5 years

### "Excellent VOIP Service!"

December 3, 2019

5.0

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Pros

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Cons

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Switched from

Our company split-off from a larger corporate entity, so we had to get our own telecom plan.

Alternatives considered

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Reasons for choosing GoTo Connect

Pricing plus features edged out Jive over the competition. And once I contacted their sales support, I was sold thanks to their excellent US-based technical support - even in the late hours of the evening.

Review Source

Associate Pastor  
Used the software for: Less than 1 year

### "Using Jive Communications PBX as a small business Solution"

October 7, 2016

5.0

Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price. Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines. In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment. Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out. They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started. Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients.

Pros

\* Very reasonable cost. \* Great Customer Service \* Free virtual extensions (forwarding to mobile phones) \* Easy to use web interface. \* Good voice quality

Cons

\* Some issues with billing (but they got that sorted out) \* Fax service is not as easy to use. \* Slower delivery with phones (but that was due to a glitch in their system)

Review Source

Sales & Marketing Manager  
Used the software for: 3-5 years

### "Best change from Landline to VOIP ever!"

June 27, 2022

5.0

I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable compared to our old system. Just need to ensure proper internet service.

Pros

We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place

Cons

The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines.

Switched from

Cost and better system.

Alternatives considered

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reasons for choosing GoTo Connect

Best price plans and offerings.

Review Source

Controller  
Used the software for: Less than 1 year

### "It works, but not well, and it has such great potential."

October 4, 2019

3.0

Jive allows us to have multiple company phone numbers and extensions without the need for landlines or phones. It allows employees to receive work calls on their personal cell phone, so they don't have to carry two phones to have a company number. Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features. Overall, this product would be amazing if the app were faster and didn't crash all the time, and if calls made through the app were more reliable.

Pros

It's cheap. This provided a cost saving solution to our communications needs. It also allows us to assign phone numbers to employees' personal cell phones without using their personal data or phone usage. It can be used with or without landlines. Phone numbers and ring plans are easy to set up, and multiple phones can be rung at the same number.

Cons

The app is slow and takes a long time to switch screens and load data. It crashes often, and nearly always experiences some type of error that requires me to wait for the app to respond or close the app. The crashes don't affect phone calls, but seem to only affect my ability to access data such as recent calls, contacts, etc. Even when it crashes, I still receive calls. Sometimes calls made or received through the app cut out like there is bad cell service, even when I'm connected to reliable, high speed wi-fi (50mbps). Because of this, I've chosen to switch my ring plan to have calls forwarded to my cell phone number, rather than receiving them on my cell phone through the Jive app. I have unlimited minutes, so it's not an issue. I only have to open the app to make an outgoing call, and only when I need the company number to appear on the recipient's caller ID rather than my personal number.

Switched from

We switched for the cost savings and additional functionality such as ring plans that we can edit ourselves any time without having to contact the phone company or IT department.

Review Source

Owner  
Used the software for: 1-3 years

### "Manage Communications Better "

January 2, 2024

4.0

GoTo Connect is good and it works without breaking the bank. I would tell someone else starting a business that they should look at Connect.

Pros

Connecting is better because we only need one service and it's all stored together. After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems. Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone. I don't have to pay a lot for Goto Connect so that makes me like it even more. I think they charge what it's worth.

Cons

Sometimes getting help from customer support can be frustrating and hard. I don't always think they help the situation. If the internet connection is fuzzy then so are all of our communications. After it's restored it takes a while to catch up. But if you have a good provider there's no need to worry.

Switched from

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Review Source

COO  
Used the software for: Less than 1 year

### "GoTo Connect "

April 17, 2023

5.0

Overall experience has been great with GoTo. Customer service has been very friendly and quick to respond. Several features that are available that we just have not looked into using yet, but plan to in the future.

Pros

The ability to utilize the system from anywhere. Great for working remotely. Staff can use their own phones or computers to call or text through the system and it will still show as the company phone number.

Cons

Phone tree is a little complicated for initial set-up. I went through a vendor that assisted with this process which helped.

Reasons for choosing GoTo Connect

Cost was better with GoTo Connect with the same features

Review Source

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