# Page 20 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 20 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 476-500 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Dave C. CEO Management Consulting Used the software for: 1-2 years ### "Great VOIP service for my small business" July 12, 2016 5.0 Pros They were very flexible with my account structure and supportive of my technical requests during deployment. I felt like my technical requests were advanced for as small as our company and therefore account is with Jive. But they supported the requests quickly and with no resistance. Cons Nothing so far; they've been great and I have had no issues with the service. Review Source MB Mark B. CFO Retail Used the software for: Less than 6 months ### "Good Value" April 9, 2019 5.0 Pros Works exactly as we need it to. We are able to make changes on the fly without interrupting service. Cons Initially it was a little over-whelming to set up. However, after explaining to customer support what we need it to do, they were able to take over and make it happen with ease. Review Source BB Bridget B. Owner Retail Used the software for: 2+ years ### "Pretty good phone service, some annoyances" May 27, 2019 3.0 Pros I like the dashboard and it's easy to change things with your phone system Cons I seem to get a bunch of spam calls, which isn't a huge deal, but when they leave the max 10 min voicemail, I get charged for those 10 minutes. Drives me crazy. Review Source CL Christopher L. IT Information Technology and Services Used the software for: Less than 6 months ### "Great for communication" January 7, 2019 5.0 Great overall company that makes very cool software. I like the idea of making my global company a bit smaller. Pros The ability to contact co-workers from around the world with great organization and in a bunch of different ways. Cons Almost makes it to where you can be tracked down by anyone, but that's okay. Review Source dT david T. owner Hospital & Health Care Used the software for: 2+ years ### "jive review" November 20, 2018 3.0 Pros that I can manage it in the cloud...nice and easy access. Cons I hate when the phones go offline...and they blame it on my router but are unable to fix the router. Review Source MB Marvena B. Office Manager Management Consulting Used the software for: Less than 6 months ### "Jive Communications has offered great customer support. " July 26, 2016 4.5 Pros Jive Communications has offered great customer support as our company moved from a brick and mortar office arrangement to a virtual office arrangement. Jive gave us a 60 day free trail period using their service with one of our own IP phones when we were evaluating our change to a new provider. Then they helped me program, upgrade and move my phone, fax, and fax to email. They have been very responsive to any issues I have had, including my own home internet giving me issues with a business internet phone. They have great follow-up on any trouble tickets, making sure the problem is resolved before they close the ticket. Their customer service is some of the best I have encountered. Cons Occasional garbled sound from the other side of the phone. last time we diagnosed, discovered it was an internet problem and have not had an issue since. Review Source MF Maria F. Agent Insurance Used the software for: Less than 6 months ### "I have had no complains so far. " June 14, 2018 5.0 cheaper phone bill :) Pros I love the fact that I can work anywhere with internet of course. I've only had the system for maybe 3 months but so far I love it. Cons The only down fall would be if your internet is down then you won't get any calls but other then that it works pretty well. Review Source GL Gina L. Management Consulting Used the software for: 2+ years ### "Incredible support and strong service" July 2, 2015 4.5 Pros The efficient and effective way that they offer support to all my VoIP questions. Cons The setup of lines/softphone is not that intuitive to me, but Jive is always available to walk me through it. Review Source KB Karl B. Office Manager Retail Used the software for: 1-2 years ### "Jive Communications" August 31, 2016 5.0 Pros Jive Communications is a very professional and reliable company. Our company has been using them for about 2 years. Anytime we had a question, tech support was available right away. No wait time and issues are addressed ASAP. Would highly recommend. Cons So far we have been satisfied with Jive Communications service and have no complaints. Review Source GG Gabrielle G. Office Manager Used the software for: 1-2 years ### "Great for small businesses/start-ups that want an established presence " February 21, 2019 4.0 Pros This phone system has multiple great features and customizable options. There are endless options for creating separate lines, call groups, voicemail options, directories, etc. Will take your business from feeling like a home office to a corporation with a professional presence. There are also helpful apps that allow you to control and use the system from anywhere so access is never restricting. Cons This system offers a multitude of great features. The only things missing (but have been said to be in the works) are transcribed voicemail to text/email messages and the ability to send and receive SMS messages from the phone numbers. Review Source GD Gregory D. Managerq Computer Software Used the software for: 6-12 months ### "Jive With It" January 15, 2020 4.0 Great. I wish I would have utilized it more. I ended up using my cell phone more. Pros VOIP cloud based software is easy to use, easy to implement, and allows you to work from anywhere with connectivity. Cons Make sure you actually need voip software and have a real use-case for it. Otherwise it can lead to an unnecessary cost. Review Source VR Verified Reviewer programmer Computer Software Used the software for: Less than 6 months ### "Jive Voice" October 16, 2019 4.0 Doesnt match for a specific company. Pros Its is a good option for manage calls, and have great functionalities to acelerate the process. Cons This software doesnt satisfy any kind of business, have great tools but not for any company. Review Source RA Rimi A. Freelance designer Used the software for: Less than 6 months ### "Almost unlimited customization and flexible cloud phone system " February 5, 2019 4.0 Pros Excellent adaptability, and options to setup call recording for quality feedback and call queuing to allow for a much better experience for our clients. Cons Setting up is somewhat complex, lead time took longer than expected, but so far seeing how it goes. Review Source AK Angela K. NpP Hospital & Health Care Used the software for: Less than 6 months ### "A Call Solution" February 15, 2019 4.0 Pros Features that allow you to use your personal phone without sharing personal number and good voicemail feature. Cons A little quirky at times with signing you out or calls not ringing. Issues fixed with quick reinstall and customer service very responsive Review Source RJ Robbie J. owner Marketing and Advertising Used the software for: 6-12 months ### "review" February 1, 2019 4.0 Pros Easy to use and makes running the business easy Cons nothing at all seems very easy to use and simple Review Source JS Joshua S. Management Consulting Used the software for: ### "It's enabled us to launch offices worldwide" August 21, 2014 4.5 Pros It's easy to use, and the support is great. When we hire a new employee, we call up, get a new number, get a phone shipped out, the phone gets plugged in, and it works. We have employees now in Utah, Washington, Texas, Chicago, Hawaii, and Hong Kong (using a US number), and the phones work as though we were all in the same office. Even to Hong Kong, there is no delay or quality issue. If there is ever a question or something that needs to be modified, we call in, and the issue is taken care of quickly. Cons Not sure. I guess I'd always be happier if it were cheaper, but that's only if I absolutely had to come up with something. Review Source AN Audrey N. franchise parnter Used the software for: Less than 6 months ### "Many means to get help on different features" June 14, 2018 5.0 A local number for my business, since my mobile is from a different city. Pros You control what the system does and how it operates. The dial plan is very easy to set up and revise. Cons Voice mail set up for multiple people is tricky at first, but then easy after it gets explained. Also switching from Billing to Admin to Dial Plan doesn't flow very well. I end up with multiple tabs open and have to close out and begin again to get back to where I want to go. Review Source JS JOSEPH S. Accounting Manager Construction Used the software for: Less than 6 months ### "Why didn't we do this earlier" March 15, 2019 5.0 We are very happy. Pros Setup was easy. We were able to use our existing IP Phones. The cost was much less than our previous carrier. Cons Nothing. Everything works as desired. Only problem was a configuration issue which tech support fixed quickly for us. Review Source KW Krystyna W. Co-Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "The best value for my needs!" November 20, 2018 5.0 Pros I like the customer support. I'm not too familiar with all the functionality--I had it set up by your technicians and have not needed to even go into the system on my own much. It does everything that my small business requires at a very affordable price. I've saved over 60% over the last service I had. Cons The only thing I would like to see is the ability to record my greeting from a voice offered by Jive (not offered now). Review Source WL Walter L. VP Operations Retail Used the software for: 2+ years ### "Easy system " November 16, 2018 5.0 Pros Easy setup and simplify monthly billing. Cons Soft/desktop phone, not being able to upload our contact list into the softphone Review Source AZ Andrey Z. President Used the software for: Less than 6 months ### "Switching to Jive VOIP" December 5, 2016 5.0 I recently switched from Time Warner landline phone to Jive VOIP. The switch was fairly painless. We had to figure out some features and settings but Jive Tech Support was awesome and very patient. Pros I like the option to add more features and functions as the business grows. Review Source AF Alan F. Programmer Internet Used the software for: Less than 6 months ### "Jive has made our business communications so much easier." June 14, 2018 5.0 The fast handling of customer communications. Pros Easy to use, very clear sound, the team members are able to monitor the service and give faster support to our customers. Cons Other services offer at no additional charge, a transcription service of the voice mail messages and at this time Jive does not offer this service. They are expecting to offer it in the future but what was indicated to me that this would be a premium service. Review Source BH Barry H. Owner Accounting Used the software for: Less than 6 months ### "Tech support great" February 17, 2019 5.0 It was a perfect fit for our small business. The app works good and it makes us look like a bug time company. Pros I have been very satisfied with the help of the tech support team. Always patient and take the time to teach and solve every problem almost immediately. Problems are just about learning on my end and not with the product at all. Cons The salesperson was underwhelming. Got his sale and could care less about me afterwards. Review Source MM Mylene M. Sales Manager Management Consulting Used the software for: 6-12 months ### "Low-cost Cloud VOIP!" August 15, 2018 4.0 Pros Nowadays, it is very expensive to implement a PABX system in-house. Jive Voice offers Cloud VOIP that you can manage all your calls and have a real-time phone system in a very low-cost. Explore the features and find out how your company will benefited from it. Cons Managing calls and internet enabled device is very easy. The system is internet depended so reliable and enough bandwidth is suggested. Review Source JG Jesus G. CEO Computer & Network Security Used the software for: Less than 6 months ### "high price little service" May 31, 2022 3.0 Pros simplicity of installation compatibility deployment Cons much more expensive than other options very simple services lack of support Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.