# Page 21 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 501-525 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Courtnee S. Executive Assistant Financial Services Used the software for: Less than 6 months ### "Get products and customer service" March 20, 2019 5.0 We are really enjoying our service with Jive. Each time we have called customer service they have been extremely helpful. Pros Very user friendly and they have amazing customer service Cons No cons Review Source VR Verified Reviewer Intern Hospital & Health Care Used the software for: Less than 6 months ### "Jive Review" August 21, 2018 4.0 Pros The website is pretty easy to master, and the phones work pretty well. Cons The phones can be buggy. and the settings for users are initially hard to find on the website. Review Source SG Sara G. Office Manager Construction Used the software for: Less than 6 months ### "Overall experience has been positive. We are still working out some kinks." June 18, 2018 4.0 It made a big difference in how we answer phones and respond to our customers Pros It allows us a lot of flexibility to answer phones and communicate when we are not in the office a lot of the time. Cons It seems to have some glitches that we are having problems with. We have the phones ring to several extensions at a time. It would be nice if there was a feature letting everyone know if someone answered the call. Review Source AS Ari S. Owner Hospitality Used the software for: Less than 6 months ### "Switched from 8x8" February 19, 2019 5.0 Overall it has been very positive. We are looking forward to what to come. Pros We switched from 8x8 to Jive simply because they were offering similar features at a much lower cost. The setup team has been very responsive and so has been support whenever we had an issue. Cons Their UI is still a little clunky but it is getting better. They dont have a native windows app and their integrations are a bit limited. Review Source BB Bryan B. Exec Marketing and Advertising Used the software for: Less than 6 months ### "VALUE PACKED VOIP SUITE" March 20, 2019 4.0 Great product at a fantastic price with unbelievable customer service. Pros Customer service is top notch, more than you would expect from a high-priced product. Cons Some of the implementation is a bit too technical set-up. Review Source SM Sandra M. Legal Services Used the software for: ### "Great Product. Great Customer Service. 100% Satisfied Business Owner" March 20, 2014 5.0 Pros This company is 100% concerned about their customers getting properly up and running with their VOIP PBX. Their PBX system has everything I need to make my incoming and outgoing telephone needs run smoothly and efficiently with a professional flair. Cons Their PBX system is easy to use and configures with lots of great options for businesses to route their calls quickly and professionally. Review Source LC Leslie C. Insurance Assistance Manager Insurance Used the software for: 6-12 months ### "Great customer service!" April 2, 2019 5.0 Pros Easy to use, whenever I had issues, customer service stayed on the line with me until issue got resolved. Cons Takes a bit to login into the system, but overall good customer service and system use. Review Source Pritesh P. Product Manager Hospitality Used the software for: ### "null" October 27, 2017 5.0 Review Source AW Allie W. cpa Accounting Used the software for: Less than 6 months ### "Jive Communications" February 8, 2019 4.0 Pros It's easy to use and we love the work from home ability. It's nice to have an app on personal phones and the texting option is a great bonus for a lot of our clients. Cons The difficulty of adding contacts has been really frustrating. We have gotten different answers from 5 different people. It would be nice to see who is calling on the caller id as opposed to just a phone number. Review Source EH Elaine H. Room Inspector Hospitality Used the software for: Less than 6 months ### "Horrible " September 27, 2022 2.0 Pros I really don't have nothing good to say about it Cons I have a lot issues with it. Quality of the call is not good. Review Source FAC FRANK A C. OWNER/FOUNDER/CEO Retail Used the software for: Less than 6 months ### "THE BEST SERVICE PROVIDER I HAVE TRIED YET!!!" July 23, 2018 5.0 THE USE OF USE, GETTING MY NUMBER OUT THERE , I LIKE THE FACT THAT IT HAS AN AUTO ATTENDANT, AND EVERY TIME I HAVE AN ISSUE THEY ARE THERE 24-7-365 TO HELP WALK ME THROUGH THE CORRECTION STEPS... Pros THE VERSATILITY IT HAS MUSIC ON HOLD, THE EASE OF USE WITH THE JIVE PHONE APP, Cons THE ONLY THING THAT I CAN THINK OF IS THAT WHEN I SIGNED UP IS THAT I SHOULD HAVE BEEN WALKED THROUGH THE FULL SETUP PROCESS AT THE BEGINNING..... Review Source JN Julie N. Owner, Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "Easy and Efficient" January 31, 2017 5.0 I have used Jive's VoIP system to run a Customer Service business for two years. Their online system is pretty simple to set up. Their support people were very helpful when I have had questions. Jive's fees are reasonable and affordable for a small start up business. Pros Efficient. Ease of setup. Ability to get calls while away from my office. Recordings of voicemail sent to an email account. Cons Some parts of setup were not intuitive. Review Source BP Brian P. Owner Financial Services Used the software for: 6-12 months ### "My experience with Jive has been nothing short of fantastic" August 29, 2016 5.0 Pros The voice quality of the phone calls is excellent, and the standard features are great. I like the fact that my business line automatically rings through to my cell phone. This has allowed me to provide even better client service. Cons Nothing; they have far surpassed an expectations. In my search, I also had several conversations with Ooma. Ooma couldn't hold a candle to Jive's offering in many aspects. Review Source BO Betty O. Project Manager Mining & Metals Used the software for: Less than 6 months ### "Excellent Service from Jive" February 19, 2019 5.0 It has been a great experience with Jive on many different levels. The only unresolved issue we have is when a government agency calls us, they get a message saying it is disconnected. To resolve, Jive needed an example - understandably - for trouble shooting. The next time it happened, I gave them the timeframe it happened and the number they called from. At first, I was told it had to be an exact time. I told them that usually an organization will not be able to provide that, especially by the time we will find out, and was told that was the only way they could troubleshoot. After a couple of days they came back and said they figured out another way to troubleshoot but for that particular instance, it was past their troubleshooting window. So we now have to wait for another instance to happen. Pros The ease of use Great having a portal to access and make changes on our own Many features Cons At this time, I do not have any cons to list Review Source Kirsten F. Practice Manager Veterinary Used the software for: 6-12 months ### "We like Jive!" July 23, 2018 4.0 Pros The customer service and ease of use. They are always readily available. Cons Occasionally the calls are crackly and once in a while calls drop. Review Source LF Larry F. Management Consulting Used the software for: ### "Jive Rocks. " May 15, 2014 5.0 Pros The interface to make changes on the Virtual PBX is simple to use. Cons Nothing. I cannot think of any negatives. Jive replaced another VoIP that we used for several years. This system is very well-designed, and the people at JIVE are always available to help. I would like for JIVE to offer more music options for on hold music. The ones offered in the package are poor. Review Source SA Scott A. Management Consulting Used the software for: ### "Real, Efficient Customer Service and Support" April 1, 2014 5.0 Pros Their customer service and support. You always feel like a valued customer when you call. They do followups after their calls, which I think is great. They show a high regard for their customers and are extremely cordial. I have minimum service, yet they treat me as they would with a customer with 10 lines. You wouldn't know the difference. They are definitely hands-on. Cons Have not come across anything I dislike. If I had to choose, I would say the phone menu could be a little more user-friendly, regarding features such as setting up or editing contacts. Review Source MM Mercedes M. CFO Financial Services Used the software for: 1-2 years ### "Customer Service" July 21, 2016 5.0 Pros I like the flexibility of their phone system settings. You can do almost anything with this system. Plus, the pricing is very affordable. Cons We have been Jive customers for 1 year and I haven't yet found anything that I don't like about the phone system. Review Source JS Jeffrey S. Owner Financial Services Used the software for: Less than 6 months ### "Great service Great price" March 20, 2019 5.0 Great click to dial feature Pros I have bragged to my clients about my high quality VOIP. They in turn have shared they also have Jive. Cons Can’t think of anything What do you think? Review Source DF Diana F. Call Center Director Used the software for: Less than 6 months ### "Feedback Regarding Jive Communications" January 6, 2017 5.0 Jive Communications is very customer service focused. They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive. What I really like is that they welcome and embrace their customers' feedback. They have made numerous enhancements to their system over the last few months, which I have found to be very helpful and beneficial and they continue to work on making additional enhancements. Review Source JC Jim C. Managing Partner Staffing and Recruiting Used the software for: I used a free trial ### "First Timer" August 22, 2018 4.0 It is so very intuitive making set up and managing fantastic. I need to be ON the phone not Planning to get On the phone. Jive does that for me. It values my time as much as I do Pros Ease of use, reliability, price and support....the people are great Cons So far, not much. I would like to see a richer and more robust Contacts section with emails, addresses, etc but other than that....very satisfied and happy. Review Source jlT jose luis T. Jefe contaduria Financial Services Used the software for: 6-12 months ### "Goto" November 5, 2022 2.0 Pros Facil acesso en las charlas y conversacones Cons Costoso el software original para ser compartido Review Source DI Doug I. New Development Construction Manager Hospital & Health Care Used the software for: 1-2 years ### "Jive review" February 1, 2019 5.0 I have 3 Jive systems at this time and will use them again when the opportunity presents itself. Pros The system is easy to use and the hosted service keeps up time for the phones at a high percentage. Cons No concerns at this time. The system is operating as described. Review Source JS Juliana S. Help Desk Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Jive won our business" December 12, 2017 5.0 The people at Jive from sales to tech to support are all fantastic. Pros Jive provided a cloud-based phone solution that allows us to convert voicemails to emails and send them directly to our work order system. Cons I wish it came with an email component of its own. It was the one feature we were hoping to find but the companies that offered it were outside of our budget. Review Source MC Monica C. Lender Financial Services Used the software for: 6-12 months ### "Horrible Customer Service " January 21, 2021 2.0 I have never been so dissatisfied with a company in my life. The customer service is the worse. Once you get onboard it goes down hill. Pros I didn’t like anything about the company Cons I can’t get past the lack of customer service Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.