# Page 22 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 22 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 526-550 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jesse G. Independent Contractor Food & Beverages Used the software for: Less than 6 months ### "Easy Way to Stay Connected" August 3, 2021 5.0 Pros I like how easy it is to connect with coworkers at the spur of a moment. I don't have any issues when I use this software and it is easy to use. Cons I have nothing negative to say at this time. Review Source AK Archana K. Consultant Real Estate Used the software for: 6-12 months ### "Great Product" March 20, 2019 5.0 Pros I like the user interface and I like the ability to use it on multiple platforms. Cons Nothing - perfectly fits my needs. I guess if I had to pick, the cost. Review Source JJ Jeff J. Entertainment Used the software for: ### "Fantastic VoIP company" May 21, 2014 5.0 Pros I like the ease and power of the virtual PBX. I can use it with VoIP phones, softphones, traditional landlines, and cell phones. Nodal dial plans make laying out complicated call flows so much easier. You have cloud voicemail that then forwards to email which is really convenient. Cons No complaints. The only downfall of VoIP is that if your internet goes down, you lose your phones, or if the service has an outage, you lose your phones, so it is similar to other internet hosted services and has the same risk as a traditional land line. Review Source CK Caridad K. Management Consulting Used the software for: ### "Caridad At AMG" March 25, 2014 5.0 Pros When a client calls Jive, they encounter a friendly, professional person who is willing to assist them as quickly as possible (and they are quick). If I run into problems, they are professional and extremely patient in talking me through tech support. They have always been fast, efficient, courteous, and very friendly when schedules need to be changed. Confirmations are always sent in a timely fashion. I will continue my business with them and recommend the company highly. Cons I have yet to encounter any problems with their services. Review Source MT Monique T. Technician Information Technology and Services Used the software for: 6-12 months ### "JIVE" April 29, 2019 5.0 The customer support department is very helpful and knowledgeable. Pros Very easy to get to where you need to go. Very user friendly. Cons I really haven't had any issues to say what I least like about the software. Review Source JP John P. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Jive is 100% Awesome." October 23, 2016 5.0 I appreciate how Jive has taken the idea of having an office phone system and improved upon it. The ability setup custom settings, check voicemails and view company directories online is very helpful. Also, the digital call clarity is second-to-none. I have never struggled to understand anyone on my office phone. Pros The dial editor is fantastic - allows you to visual map how you want your call flow to happen. Review Source RM ROBYN M. Customer Service Specialist Financial Services Used the software for: 6-12 months ### "It works for certain people" November 5, 2019 3.0 Pros It wasn't the worst thing out there but it didn't have enough pros to keep our company with them Cons They didn't work well with their integration features and customer service was spotty Review Source SR Sara R. VP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Review on Jive " July 20, 2018 5.0 The system is great if you have reliable cell or internet service, but sometimes beings in rural areas hard to stay in touch. It seems at times if we are having issues with the local internet provider it can be critical down time for us. Pros Easy call routing 98% reliable Mobile App Cons Logging in and out of a group would like a visual if logged in No hard line access for internet issues Review Source SS Sterling S. Owner Outsourcing/Offshoring Used the software for: 1-2 years ### "Loving Jive" July 13, 2016 5.0 Pros Jive is the best VoIP provider I've ever had (there's been a few over the years) I love the PBX the most. Cons The only thing I don't love about Jive is their video conferencing, but I know they are working on it. Review Source TG Tori G. front desk Health, Wellness and Fitness Used the software for: Less than 6 months ### "Jive" July 2, 2019 4.0 Pros Easily integrated into the office, with some customizations. Cons We have an old building and seemed to have lost connection much easier. Review Source JT Jerry T. Used the software for: ### "Toponce and Associates" May 22, 2014 5.0 Pros I have been a user ever since Jive started. At first, I questioned if a small start up company from Utah County could perform. That question has been answered many times over as I have requested services from Jive. Without a doubt, they can do the job. If I have had a major issue come up, it has always been taken care of promptly (this is very important for Toponce and Associates as we receive phone call from all over the world on a daily basis). Cons Telephone wait times sometimes are longer than they should be. Review Source AW Andy W. BDM Market Research Used the software for: Less than 6 months ### "Excellent" February 8, 2019 5.0 Excellent Pros I have used few other application available for voice calls and had very bad experience. Since i started using JIVE, i have never experienced anything bad. Excellent connection, no static, very clear and always connected. Excellent product. Cons I know there will be an improvement for sure to call other countries. Review Source BS Brad S. Business Development Manager Marketing and Advertising Used the software for: Less than 6 months ### "Marketing Manager" July 20, 2018 5.0 International calling. 100% up time Pros User friendly and customer service is been great Cons Nothing as of now. Overall its a great sofware Review Source BP Brian P. Retail Used the software for: ### "Wow! I wish we'd had this years ago!" August 21, 2014 5.0 Pros We have used PBX equipment in our business for years, and although it has worked well for us, the equipment was expensive, and we needed lots of phones and phone lines. We had previously tried VoIP twice but had too many problems, and the vendors didn't seem to understand that our business lives and dies by the telephone! This system has reduced our costs dramatically and has been rock solid. I wish we'd had it 10 years ago! Cons So far, there is nothing about this product or the vendor that I don't like! Review Source MA Matthias A. Insurance Used the software for: ### "Continue to love them" April 4, 2014 5.0 Pros Great customer service; great support. Every time I call in with a question, their staff answers my questions and goes above and beyond to help me take full advantage of their great system. Cons There's nothing to complain about. Setup was easy. I had to call customer support to program the phones, but it was easy. Review Source AE Amanda E. Sales & Customer Support Public Safety Used the software for: 6-12 months ### "Great phone system with low upfront costs" August 28, 2018 5.0 Pros The software is very user friendly. You have access to changing features of the phones in your system on your own without having to go to each phone. Cons Not really any cons. The few things that I did come across only required a simple phone call to customer support for instructions. Review Source NM Nicole M. CEO Facilities Services Used the software for: 1-2 years ### "Helpful software but different interface than most meeting softwares" June 9, 2022 4.0 Pros I like that it has a desktop and phone version. Cons I found it a bit more complex than other simple softwares for group meetings. It also took a while to register for it. Review Source HB Harold B. President Computer Networking Used the software for: 6-12 months ### "A Believer" January 29, 2019 5.0 Had a great experience with them. Used them for my business start-up phone system. Pros Drop dead simple to set up and manage. Really intuitive dashboard. Cons Restrictions on managing some of the more advanced features of the phones. But it's just because I like to tinker. Review Source BM Brita M. Sr. Business Consultant Used the software for: Less than 6 months ### "The overall quality of the Jive service is reliable and exceptional." June 9, 2018 5.0 Pros Easy to use and the tracking for telecommunication is consistent. Great sound and quality system for work and business purposes. Very effective in meeting multi-purpose quality. Cons There are no real cons, at first needed to find a product that was specific to work/business needs. Review Source JB Julie B. Volunteer Used the software for: 6-12 months ### "Issue free, easy install" June 11, 2018 5.0 Pros Having an online portal as opposed to having it installed our system allows for me or a member of my team to troubleshoot from anywhere that we have internet access. The tutorial and fact sheets are great too. Cons If the Jive system goes down then all the phones go down, obviously creating a problem for the business. Review Source AO Ari O. Entertainment Used the software for: ### "Stable platform. Great customer service." August 7, 2014 4.5 Pros Jive has a stable calling platform, and the customer service makes getting questions answered easy. The setup was a snap, the cost savings were big, and if I needed help, it was there. Cons It takes a little while to get to tech support, but they are super helpful once you get them. Review Source LD Linda D. Executive Director Used the software for: Less than 6 months ### "The staff at Jive are excellent! Pleasant to work with and always available when we need them too." June 14, 2018 4.0 Pros No in-office hardware and the ability to mask our personal cell numbers. Also like being able to bounce calls back to the corporate voicemail when we don't pick up our cells. Cons Sometimes the sound quality is less than stellar... especially when our cell phones aren't on Wi-Fi. Review Source MS Michael S. Co-Founder Used the software for: Less than 6 months ### "Jive has been great" June 11, 2018 5.0 Pros Jive has been easy to use and easy to teach people on our team. We needed a simple solution for our small business and Jive provided that. Cons Nothing really. The only issues we've had was user error. Overall, every problem we've had was based on something we didn't do right. Review Source LM Lori M. Vice President Used the software for: Less than 6 months ### "Vice President" October 4, 2016 4.0 Jive has been a great move for our company. The PBX portal is easy to use and the customer service has been fantastic. Pros Sound quality is great. PBX easy to use Great Customer Service Cons SMS texting is difficult Jive App has continuous poor signal quality alert Hard to add contacts to favorites Review Source GB Gregory B. Owner Medical Devices Used the software for: Less than 6 months ### "Happy with Jive" August 24, 2018 5.0 Very happy overall with Jive, lots to learn. Pros Jive is very feature rich. When it comes to phone service if you can think it Jive probably does it. Cons One of the cons is really one of its pros, it’s so feature rich takes a little working with it to learn what all it can do. 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