# Page 24 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 24 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 24 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 576-600 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Darryl H. President Used the software for: 2+ years ### "We have not had a call quality issue since moving to Jive." June 7, 2018 4.0 Pros Intuitive and I can do most functions without a call to tech support. Calling tech support can be a real time waster. Cons Some of the parts of the program are not easy to find again, and takes hunting. I wish the visual dial planner was a main menu option. Review Source KV Kevin V. Controller Used the software for: Less than 6 months ### "Reviewed this product against many others, top notched!" August 15, 2017 5.0 Love the Soft Phones (PC Phone w/bluetooth headset) feature. Love voicemail to email also. So many great features. Highly recommend. Pros This product is feature-riched and easy to use. I compared it to several cloud-based companies/products and it was the best of what I reviewed. Cons None that I could see. With any cloud-based solution, a backup (internet) connection should be implemented which could make the solution a little costly. Review Source LV Lori V. Customer Experience Manager Used the software for: 6-12 months ### "Easy, straight forward product. Every time I call support team though I am on hold for 15+ minutes." June 11, 2018 4.0 Pros The product is really easy to use. The user experience is very straight forward. Not confusing at all. Cons I wish there was more functionality behind texting as that would greatly help our customer experience. Review Source JS Jennifer S. Office Manager Medical Practice Used the software for: Less than 6 months ### "Office Manager" August 21, 2018 5.0 We have been treated so nice and have enjoyed everything about Jive-the customer service is outstanding;) Pros Everything has been wonderful-we have really enjoyed Jive Cons nothing-there hasn't been anything that we haven't enjoyed Review Source TS Tracy S. customer service rep Banking Used the software for: Less than 6 months ### "My Go To Connect Review" May 12, 2021 5.0 My over all experience with using Go To Connect has been absolutely fantastic and could not recommend it enough Pros Pros of using Go To Connect excellent reliability! Dependability! Always able to connect for a work meeting and or training sessions Cons no cons that i have found using Go To Connect in any way what so ever! Works like a charm no glitches no headaches no issues! Review Source JM Jessie M. Customer Support Manager Used the software for: Less than 6 months ### "Jive" November 10, 2016 1.0 Never been able to use Jive Mobility, due to a licensing issue, according to their Support Team. Their Support Team is top notch and helped me to install and use another soft phone, Jitsi. Pros Customer Support Cons Usuability (or lack thereof) Review Source SB Steve B. Financial Services Used the software for: ### "Fantastic beginning to end" August 11, 2014 5.0 Pros It's a fantastic product backed up by a stellar customer service team, all at a reasonable price. Cons We have no complaints with Jive at all. They've always been top notch across the board. Review Source NV Nick V. Philanthropy Used the software for: ### "Excellent Customer Service" April 3, 2014 5.0 Pros Quality hardware and software. Very attentive customer service. Network rarely has issues. Cons There is not really anything to dislike. Good equipment and great customer service. Review Source KH Kim H. Small Business Owner Retail Used the software for: Less than 6 months ### "Meetings " July 3, 2021 4.0 Great for meetings and training. Pros This product is more reliable for remote training than Zoom. Cons Glitches, but I think it is our local wifi. Review Source AC Alaina C. Financing Manager Construction Used the software for: Less than 6 months ### "Great Customer Service & Easy Software" February 8, 2019 5.0 Jive has great customer service and follow up, and the software is easy to use. Pros It is easy to use and get familiar with the software. Cons Nothing, we like everything overall with the software Review Source PS Peter S. Transportation/Trucking/Railroad Used the software for: ### "Works well, excellent support!" May 9, 2014 5.0 Pros Jive was easy to get started with, yet it has proven powerful enough to handle our complex IVR needs. When we did reach the limit of our comfort with hacking the call rollover and handoffs, Jive support jumped in and quickly came up with a solution; it was awesome! Cons Nothing! Jive has met all of our needs at a compelling price and with excellent reliability. Review Source nC nancy C. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Great, We love it!" August 23, 2016 5.0 Pros Great Company, Great customer service, They are very fast and efficient when you request help. Great service, highly recommend. Cons There is really nothing that i dislike about this service, reasonably priced. Review Source SF Stana F. Office Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent software for my nonprofit" February 12, 2019 5.0 Pros I really like how helpful the customer reps are whenever I have an issue which is not often. They go above and beyond to assist and solve the problem in a timely manner Cons I was unable to record an audio clip awhile ago and it is just something that my computer was not able to do. Even though I was disappointed, I appreciated the customer service reps honesty. Review Source TL Tricia L. Office Manager Computer Software Used the software for: 2+ years ### "Great product" February 1, 2019 5.0 Pros I love that this is in the cloud and it makes it easy to have remote users. Cons Some basic functionality is not available, or is not as user friendly. The online Editor can be a little confusing at times. Review Source TF Terika F. Resource Specialist Used the software for: Less than 6 months ### "Great Company Great Software" November 22, 2016 5.0 Jive has been one of the easiest systems to work with. It's very simple and user friendly. Extremely convenient and it works!!!! Pros The fact that the system is user friendly and easy to operate Review Source MS Mike S. Financial Administrator Management Consulting Used the software for: Less than 6 months ### "Great solution for a company on the go" February 9, 2017 5.0 Jive was great to work with. Their staff was friendly and helpful. Pros quick to help set us up. Cons Nothing. We were not able to start service due to previous contractual obligations. Review Source AD April D. Management Consulting Used the software for: ### "Great product at a great price." May 29, 2014 5.0 Pros The Jive folks have exceptional customer service - a rarity in today's ultra competitive world - and were available to quickly and efficiently answer any questions that came up without having to be transferred to multiple individuals! I look forward to a long working relationship! Cons There is nothing that I dislike about the product or the vendor. Review Source MK Mehdi K. Director Entertainment Used the software for: Less than 6 months ### "Jive Telecom Experience" October 6, 2016 5.0 I had a great experience. The support staff is always there to help. Voice quality is excellent. Pros Voice quality and Features Cons Price was a bit steep but I understand the value. Review Source NM Najah M. Network Engineer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Recommended" April 20, 2021 4.0 I will say its good experience. no complains so far. Pros Very good app for overseas calling on Voip. easy to use. manageable. you can deploy your number to outsource someone who is not in US Cons creating managing new user is a bit difficult. and customer service is not very helpful which makes it more hard to work on. Review Source MG Marc G. Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Just What the Dr. Ordered" April 9, 2019 5.0 I need my phone system to be able to adapt to my schedule. Jive does that well. Pros Features I use every day. I have endless options to choose from and provides a very professional appearance to my patients Cons Slight learning curve. Since the language and terms are unique to phone systems it takes a little practice to use Review Source JC Jamie C. Management Consulting Used the software for: ### "Jive is awesome!" April 7, 2014 5.0 Pros To me, customer service is the most important thing, and Jive has wonderful customer service! The website is very easy to follow, especially for someone like myself, who is not technically gifted. Cons I do not have anything negative to say. Any time I have ever had a question, it has been easily addressed by the customer service staff. Review Source TG Terry G. Management Consulting Used the software for: ### "So Far so Great!" October 31, 2014 5.0 Pros It has all the features I wanted, excellent customer support, and better than I could have expected call quality. The 10 rating comes especially due to their Jive Mobility app. Since we work remotely and from laptops, there's no need for physical office hardware. Cons I dislike the earning curve of a technically sophisticated system. Review Source SP Shane P. Management Consulting Used the software for: ### "Great SaaS solution for VoIP! Less Stress!" June 5, 2014 4.0 Pros I love that we don't have to worry about hosting our own infrastructure. I like controlling everything from a nice web interface. I like the virtual fax features. Routing calls to different numbers is easy too. Cons Setting up call recording requires some sort of special configuration that I've not quite nailed down yet. Review Source CH Christian H. Management Consulting Used the software for: ### "Nice for Small Business" June 12, 2014 3.5 Pros I have to host nothing! It was recommended to me as an inexpensive phone service. Works great so far. Cons So far, so good. I've not had any issues. I like that I can now take faxes electronically since some of my clients want to trade faxes from time to time. I love that I can use web tools which are cross-platform. Review Source LM Lisa M. Used the software for: ### "Jive VoIP Phone System" May 28, 2014 5.0 Pros The customer portal and customer service that Jive provides is great. The call parking and the presence monitoring have added more benefits to the customer service team than we had imagined. Everyone is very knowledgeable and courteous. Cons The only difficulty is if any employee changes offices or locations. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.