# Page 25 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 25 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 601-625 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Josh F. Director of Marketing Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Started off pretty well but then started having problems daily" September 9, 2016 2.5 Pros Unfortunately nothing comes to mind. I'm sure they are doing their best but I had a lot of issues with this product. Cons This product was great a couple years ago but then the issues started to pile up until there were issues on a daily basis. Some of those issues included dropped calls and poor connections. Review Source KO Kristin O. Used the software for: ### "Easy to use and great support!" March 19, 2014 5.0 Pros The transition from landline to VOIP was seamless. Any issues that we've had with the phones have been remedied within an hour if not less. Cons I'd like to use the "soft phone" application on the computer paired with my headset. I wish there was a way to navigate the call screen without using your mouse. Review Source AR Azam R. President Automotive Used the software for: Less than 6 months ### "Excellent service " February 16, 2019 4.0 Excellent Pros The ability to customize as you need to. Cons The park and hold features takes some time to get used to. Review Source ML Michelle L. Account Manager Telecommunications Used the software for: Less than 6 months ### "Great Portal, Amazing Features, Terrible Customer Support" April 2, 2019 5.0 Pros The customer online portal is intuitive, easy to use and easy to make changes with on the fly. Cons The technical support. The wait times seem to average 10 minutes, which is not acceptable when your phones aren't working and you are trying to keep a business going. Review Source JS Jose S. Oil & Energy Used the software for: ### "Super product!" June 2, 2014 5.0 Pros It's simple to use and has friendly service. I really love their customer service. More companies should use Jive as a template for customer service. Cons Nothing. I have used this company for about 4 months now. The only snag I have run into was something on my end that Jive quickly helped me resolve. Review Source AM Amy M. Owner Primary/Secondary Education Used the software for: Less than 6 months ### "Jive gets TWO thumbs up!" June 17, 2015 5.0 Pros Jive has been the answer to my small business problems. They were great at listening to my thoughts, concerns and hopes. They were able to create a system that works perfectly for my small business. They have a great tracking system that follows up and makes sure your concerns are addressed in a timely manner. I would recommend this company to the little guys looking for a BIG company appearance! Cons It is great! I don't have any dislikes! Great at making sure things are working for you! Review Source TB Taylor B. Property Manager Real Estate Used the software for: Less than 6 months ### "Awesome Usage!" August 21, 2018 5.0 Pros The ability to change the call flow immediately. Cons Difficult to learn at first- many separate websites. Review Source TH Thomas H. Management Consulting Used the software for: ### "Execellent Project & Great Service" May 27, 2014 5.0 Pros The phone service is very clear and works great. Setting up the phones is simple. I really liked the training session they provided when you first get the service, but they always answer my questions when I have them. Cons The billing department is slow. It takes time to get responses from them. Review Source JB Jeri B. Used the software for: ### "Jive PBX is a great product for small businesses" August 20, 2014 4.5 Pros It offers a professional phone interchange that is affordable for small businesses. It's easy to use and flexible, and it can forward to cell phones, etc., so you can get calls wherever you are. I'm so glad we found Jive! Cons I really can't think of anything. It has worked so well for us. Review Source DC Daniel C. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Business phone line" March 29, 2019 5.0 I am a small one man show. I only use the surface features. Overall I am very pleased. Pros Easy to use. I wish my business was large enough to utilize all of the great tools. I just use the needed feature. Cons Everything is great. I like all of the features that I use. Review Source PP Pam P. Hospital & Health Care Used the software for: ### "Fast and friendly customer service!" August 21, 2014 4.5 Pros All calls and emails are answered by techs who speak English as a first language and are always available in my time zone. Our service works well, and we are saving a significant amount each month on phone service. Cons So far there is nothing negative to say about Jive communications Review Source DK David K. Management Consulting Used the software for: ### "Jive is fantastic" August 19, 2014 5.0 Pros I'm a new Jive user and have to say that this service is stellar. The user interface just works and is very intuitive; the service is crystal clear, and the support has been nothing short of fantastic. Cons I have yet to run across a single negative aspect of this vendor or product. Review Source TM Tim M. Financial Services Used the software for: ### "Great tech support from Jive PBX" August 23, 2014 4.5 Pros I like the easy-to-use, web-based admin interface. Also, they are friendly and attentive customer service, even on weekends Cons They should inform customers when doing product/software upgrades, as there can be isolated issues for customers (myself included, on one occasion) Review Source LI Lawrence I. Hospitality Used the software for: ### "JIVE on" November 17, 2014 5.0 Pros I like the Hosted PBX and the control that you have over your system. The customer support is out of this world amazing! You always get a live person that is excited to help you. And let's not forget how great the pricing is. Cons I can't think of one thing that I don't like. Review Source ES Ellen S. Exexutive Assistant/Law Clerk Real Estate Used the software for: Less than 6 months ### "very nice" April 6, 2019 4.0 good quality service and support, handy reports for tracking calls, easy monthly billing Pros good quality service and support, handy reports for tracking calls, easy monthly billing Cons email followups after contacting customer support - too many, too often, not enough time to work through the issue Review Source MA Michael A. Outsourcing/Offshoring Used the software for: ### "Incredible Product!" April 7, 2014 5.0 Pros Easy to use, tons of great features, and some of the best customer service ever! Cons Nothing yet. They are doing a wonderful job. Initially, I had an issue with setting up my phone, which was a problem on my end. They spent an hour to help me get it set up. Amazing! Review Source BL Bryan L. Philanthropy Used the software for: ### "Jive Review" March 20, 2014 5.0 Pros The phones are easy to use, the system has lots of features, the online dial plan editor is great, and the customer service is top notch. Cons I have been a Jive user at two different companies and don't have anything bad to say about their products or services. Review Source HB Hailey B. Used the software for: ### "Great service. I love it!" August 21, 2014 4.0 Pros I love how easy it is to sit at your computer with a headset and make and take phone calls without messing with a complicated phone system or a bulky receiver. Cons There really isn't much I don't like. It's easy to use and understand. The vendor seems great. Review Source SB Steve B. Retail Used the software for: ### "Jive was not my first choice, but it was definitely the best choice!" July 10, 2014 5.0 Pros I like the ease of implementation and the fact that they have local (Orem, UT-based) support people and not people overseas. It is so simple to use that we no longer have a "phone guy." Cons Like least? Uh, that it isn't free. That is about it. We LOVE Jive. Review Source ND NIck D. Founder Consumer Services Used the software for: I used a free trial ### "Noth worth the great sales pitch" April 12, 2019 1.0 Pros Sounds great and was ok to setup, but overall a bit more hands on than expected Cons The billing was incorrect, the support took forever to reply, the ability to block callers who won't stop calling was not available. Total waste of time and effort Review Source BS Belinda S. Family Pastor Non-Profit Organization Management Used the software for: 1-2 years ### "Decent VoIP" February 11, 2019 3.0 Pros Allows for automatic options to direct calls or give information outside of business hours. Cons If the internet is down, you are toast! The smart phone app didn't work well for us. Our hardwired handsets work well, but the smart phone app did not. Review Source SH Stan H. Management Consulting Used the software for: ### "Good product at a good price with good support. A no brainer." May 12, 2014 5.0 Pros Jive has done exactly what they said they would do. They have provided great customer service and followup. All my questions have been addressed quickly. Cons I have not found anything I don't like about the product or the vendor. Review Source ER Eran R. Used the software for: ### "Great Product" May 28, 2014 5.0 Pros I like that it is easy to use, to add or change features (especially promotions), to add new recordings, and to set up the phones. Cons Sometimes I receive long voice mails that are only loud noise. I'm not sure where it comes from. Review Source JN Jill N. Used the software for: I used a free trial ### "It's okay" May 10, 2018 3.0 Pros It was kinda over my pay scale in use. I didn't use it for very long. it is clod based so i did like that Cons none at all that i have found in using this program. If I find any i will update my review, I give it 3 stars. Review Source SD Shachar D. Retail Used the software for: ### "Great Software" April 4, 2014 4.5 Pros It's very easy to use, make changes, and set announcements. What I don't know how to do, Jive customer service helps out. Cons It is easy to use, and the customer service helps a lot. There's not much negative to say. Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/)[Telephony](https://www.capterra.com/telephony-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.