# Page 3 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (668) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 51-75 of 668 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NR Nainsi R. Freight broker Logistics and Supply Chain Used the software for: Less than 6 months ### "GoTo review" January 7, 2023 4.0 Overall my experience with GOTO is great help to manage calls data great options for voicemail and client meetings Pros Easy to use helps to maintain call flow easy to access , can use in our phone (android and IOS ) great software for international calls Cons We can’t record our calls for future reference which make this software a little tacky overall great experience Review Source BA Bianca A. Accounting Logistics and Supply Chain Used the software for: 1-2 years ### "GoTo Connect Review" July 1, 2024 5.0 I am very pleased with the program. It is useful when I need tech support for software. Pros I like the video features it offers. I also think it is very easy to use on both ends. Cons Sometimes it's a bit slow to load the program. Review Source VR Verified Reviewer Director Education Management Used the software for: 6-12 months ### "Horrible" December 16, 2021 1.0 Horrible! Pros Call quality has gotten poor over the last couple months. Nothing good to say. Cons I've been trying for over a month to change the billing from the \[SENSITIVE CONTENT\]name to mine. "Support" keeps telling me it's fixed, but the \[SENSITIVE CONTENT\] is still listed as the billing admin, even after I filled out the paperwork they sent and accepted. I was on the phone with GoToConnect for am hour yesterday, transferred to 4 different people, and now they tell me that they outsourced our billing and can't tell me who the company that handles our billing is. Don't waste your time or money with them. Review Source PP Paul P. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "The Best Service For Remote Call Centers" January 26, 2022 5.0 This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end. Pros We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years. Cons This software had no weaknesses at all. It is robust and provides every feature you could dream of. Switched from [OfficeSuite UC](https://www.capterra.com/p/168723/Windstream-OfficeSuite/) The phone product we previously used from Windstream was too difficult to administrate. Making changes and resolving issues was time-consuming and often resulted in multiple phone calls to get solutions. Review Source CH Colin H. Production manager Construction Used the software for: 1-2 years ### "Good product " October 22, 2021 5.0 It has been good. Many team members use it default and have little to no issues and have access where ever they go. Pros Once the app is set up, it works great to access work calls when away from your desk or mobile in the office Cons Setting it up is not always straight forward. The difference between do not disturb and silence is not clear. Selecting one function will essentially not allow your desk phone to ring . Review Source MH Matthewq H. Chief Clerk Government Administration Used the software for: 2+ years ### "Chief Clerk" August 21, 2018 5.0 We are managing individual productivity better with the monitoring capabilities Jive offers and the reassurance and reliability of record keeping and management of incoming and outgoing calls has been a terrific safety net with customers. Customer service/tech support is perhaps the absolute best feature of the service. The technicians are outstanding, knowledgeable, friendly and professional and always aware of the pressure on our end to resolve issues quickly and effectively. And the follow up is truly exceptional, I have never, ever experienced this level of support from any company. In this regard the company is truly outstanding. I recommend Jive to my business colleagues and wholeheartedly endorse the service and software. To say it makes my job responsibilities more effective and more pleasant would be a gross understatement. I would give Jive my highest recommendation of any vendor we deal with. Pros It has features which are very useful. 1. Monitoring individual user time and calls 2. Complete lists of incoming and outgoing calls to particular numbers 3. The easy ability to change the ring group from the receptionist to all users 4. Regular service updates on service issues Cons Nothing. It is exactly what we need and want Review Source VR Verified Reviewer Business Development Representative at Pilot Fiber Telecommunications Used the software for: 1-2 years ### "Middle of the Road VoIP" August 29, 2018 3.0 It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well. Pros I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them. Cons The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is. Review Source CS Chase S. Outside Sales Information Technology and Services Used the software for: 1-2 years ### "My GoTo VoIP provider " September 7, 2023 5.0 Overall, I would recommend GoTo to my peers. It is a quality VoIP solution that has several advanced features without being overpriced vs its competition. Pros GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform Cons While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month. Review Source VR Verified Reviewer Office Manager Construction Used the software for: Less than 6 months ### "Jive Telephone System" March 20, 2019 5.0 Overall, we had a very easy transition from our previous telephones to Jive. We had our old system forwarded to our Jive phones for about a month, before our telephone numbers were actually ported over. I think in this time, we were able to work out all the kinks, so once our numbers were ported over there were no issues. I would recommend the Jive system to anyone that is considering changing their phone service. Pros The Jive system is a user friendly platform. I really like the fact that we have access to all of our information, without having to contact customer support. I like that we can upload a file for our hold music & can change it whenever we want to. I really like the auto attendant & how easy it is to change things. Once I got familiar with the system, I feel very comfortable updating anything that is needed, but if I can't figure it out, I know I can contact customer service & they are great! Cons I think that it took a while to get our phone numbers ported over & at first our temporary numbers weren't "spoofed" so on our caller id, it was some odd telephone number without our company name. There was a few items setting up our system that was kind of frustrating but, once we were connected to the right person, it was an easy process. Most of the issues were more getting things worked out the first few weeks that we had the Jive telephone system. There was a different group of customer service people that we dealt with during that process, I feel that some of those people weren't as knowledgeable as the regular customer service employees. Again, once the few kinks were worked out, we've had no issues. It was more getting hooked up with the right person that could fix the specific issue that we were having. Review Source Robin S. Intake and Marketing Coordinator Mental Health Care Used the software for: 2+ years ### "Reliable voice service and excellent customer service" April 2, 2019 5.0 Since JIVE provides the phone and fax service for my employer, there is a lot at stake. There have been few problems, and customer service is excellent. Even when we switched Internet providers and there was an incompatibility between JIVE and the new equipment, Customer Service stayed with us until our phones and fax were functional again. Five stars just for the Customer Service! Pros This software is pretty seamless. Once it is set up, there is really no need to tinker with it. It works well, and if there needs to be a change, Customer Service is right there to help. Cons Not too crazy about the new interface, but getting used to it. Also not thrilled that there is no way to block spam faxes. Review Source tM tapera M. Managing director Building Materials Used the software for: 1-2 years ### "connect to your work team members and get updated " June 3, 2023 5.0 Using the application has made us close and updating ourselves on issues concerning the company Pros Goto Connect is so simple to use with a good user interface, it like its ability to share screens during meetings and send reminder emails to participants before the meeting starts Cons The application needs a strong internet connection for better experience otherwise it disturbs my area due to network Review Source CL Colin L. Dentist Used the software for: 2+ years ### "Good, almost great." June 8, 2018 3.0 Pros Integration into our dental practice management software. Curved Hero. Text messaging evolution has gotten better, but need improvement. Cons Two things: 1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to. 2) customer support emails: they need to summarize the issues in their emails asking if the issue has been resolved. I have many staff members and from time to time they call Jive to help with an issue. I see Jive respond asking if everything is fixed, which is great, but I don't know what is fixed. It would be great, if in the follow up email, Jive would include: 1) a summary of the problem 2) who called it in 3) who is fixing the issue 4) what was done to fix it 5) then ask if everything is good That type of response would be impressive and I don't think it would take much to make that happen. 3) Extra emphasis on the text option - fix it, DON'T drop it. Thx. Review Source VR Verified Reviewer CMOO Utilities Used the software for: 1-2 years ### "Terrible Customer Service " May 25, 2020 1.0 Initially it wasn't bad. But when I needed help with the support they started to show their true colors. From their customer services reps, \[SENSITIVE CONTENT HIDDEN\] to their terrible app that doesn't allow for incoming calls we will be looking for a new phone system now that our employees are WFH. Pros Was fairly basic but when you have issues you're essentially on your own. Cons Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you. I spoke to a representative called, \[SENSITIVE CONTENT HIDDEN\]. He was less than helpful to the point he ended my chat and wouldn't communicate with me further. Needless to say, we will cancel our account immediately. Reason for choosing GoTo Connect Our telecom rep recommended them. Will be switching to RingCentral and a new telecom rep Review Source AD Amelia D. Division Coordinator Hospital & Health Care Used the software for: 2+ years ### "Go To for Quality" July 19, 2022 5.0 Quality and time-saving. Definitely helps us! Pros Our call center uses GoTo Connect for best service. We rely on the efficiency of the product to help our patients and providers. Seamlessly scheduling patients without being in clinic is very difficult but GoTo Connect helps bridge that gap. Cons As a company we would like to be able to tell when patients lines have fallen silent, either from call center rep fault or glitch in computer telephony. These calls do not always drop. It would be a nice feature to alert the crew or have our call board notify us. Review Source VR Verified Reviewer Director of Operations Retail Used the software for: 2+ years ### "Take your business wherever you go!" June 12, 2018 4.0 Our staff can work from home in many different states. Pros Software phones, which allow access for your computer, no hard phone needed. Dial Plans Ability to change messages and turn phone on and off easily Competitive Available technical support Cons Report features are not practical, too much analysis needed to use the information Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator. Again, an employee is not getting credit for taking a call. Review Source Travis S. Director of Business Intelligence Insurance Used the software for: I used a free trial ### "Buggy software with horrible support" December 10, 2019 1.0 Overall experience with Jive has been horrible. I wouldn't recommend this company to my worst enemies. Pros GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive Cons Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss. We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) We were having issues with Dialpad, but after using Jive Dialpad seems like the best piece of software ever written. Review Source VR Verified Reviewer IT Engineer Information Technology and Services Used the software for: 2+ years ### "VoIP software that is great" November 22, 2021 5.0 The mobile app could have more features Pros Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business Cons Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business Reason for choosing GoTo Connect Ease of use and reputation Review Source VR Verified Reviewer Executive Assistant to the President Higher Education Used the software for: 2+ years ### "Avoid auto-renewal - no reminder before renewing! " April 30, 2024 4.0 The customer service agent was great, but the company policies and procedures are not customer-friendly, but rather are opaque and cost us a ton of money. Pros It was the best platform prior for webinars in past years. Cons The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied. Review Source SO Stephan O. Owner Used the software for: 2+ years ### "Jive has been a great add to my business. Does what I need, how I need it, at a reasonable price." June 15, 2018 5.0 Pros I like that Jive is completely customizable and intuitive, and we can alter and edit our call routing and auto-attendant services, etc. ourselves, without needing to get customer support involved. That's awesome. I looked around at a slew of providers and went with Jive. I've been very happy with the decision. Jive does everything that I need, and does it well. And they don't nickle & dime you on features -- their standard pricing includes a lot for the money. I've also been very impressed with the sound quality too. Their up-time has been stellar as well. I also like how responsive their support is too. On the very few occasions that I've had a question or needed to know how do something, they've been readily available. Cons Surprisingly, nothing quickly jumps to mind. Virtually the only minor thing that I could see Jive altering, is to perhaps include some other options for the storage of recordings. Right now, recording capabilities require linkage with an Amazon AWS account. It would be nice to have some additional options, like perhaps within Jive itself, or on Google Drive, locally stored, etc. Review Source CM Cina M. office manager Telecommunications Used the software for: 2+ years ### "Jive - highly recommended!" August 22, 2018 5.0 We have been Jive customers for more than 3 years now. I am not always accepting of changes, so I was not very happy when I had to learn how to use the new phone--but boy am I glad now that my boss made the decision to switch to Jive's VoIP phone system solution. We have different phones, but the one I like the most is the one that works just like my cell--it has a touch screen and it is so easy to use. Pros Jive is very customizable! You can make changes on the fly; you can access the system on your desk phone, your cell phone or even your computer. I like how you can go into the portal and change the dial plan, close the office and temporarily forward phone calls to another line or office, then revert it back to normal--all with relative ease. I also like how you get so many features that are included -- they don't nickel and dime for each thing! One more thing I like is the presence monitoring on the phones, I can see on my phone screen if one of my coworkers is on a call so I know if I should transfer the caller or just send them to voice mail. Cons Faxing is limited to 5 pages or less. However, now that I think about that, I hardly get any faxes anymore because people simply send me PDFs instead. Review Source JW Jenny W. Office Manager Construction Used the software for: 2+ years ### "Go to Connect has set me free!" November 29, 2022 5.0 This phone service was recommended to us by a company we work with and has been perfect for our needs. Customer service is very good as well. Pros This software has allowed me to work from home and also be responsive to customers and employees while out running errands etc. Cons \*Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from. Review Source Cory K. None Computer Software Used the software for: 2+ years ### "Recommended for Businesses that Need More Functions and Features in Their Phone Menus" August 21, 2018 5.0 The overall experience with Jive has been positive. Pros I like how many options, features, and functions the software has to offer for VoIP phone systems. The software is easy-to-use for those who are versed in software configuration. I also like that the app for it gets rid of the need for companies to buy their employees company cell phones. With the app, all you need is Internet to receive and send calls from your work number. Cons I don't like some of the hidden costs. Make sure to discuss all associated costs with your sales representative. Review Source RH Russell H. Administrative Assistant Real Estate Used the software for: 2+ years ### "Telecommunications Done Right, Even in the Worst of Situations" November 19, 2018 5.0 During the recent fires in Southern California, our offices were forced to evacuate for nearly a week. With the Jive service, we were able to continue to work from where-ever we were, even when evacuated as well from our own homes. We did not have to be concerned that we would lose that connection even if our offices were destroyed (fortunately not), as everything was controlled offsite by Jive. We have been with Jive for the last 6 years as they have grown, and we could not be happier. Pros The Integration with all of our devices (cell phones, desktop computers, web browsers, and of course desk telephones) for seamless usage in and out of the office, meaning we are never out of touch with our customers and each other. Complete control of how calls are routed to meet our needs through a simple interface, one that makes it easy to understand how those calls will be routed. Feature rich services without charges for things that go above and beyond what you would expect, such as the free in-house conference calling. Cons My only complaint is the inability to set a distinct ringtone for calls coming in from the Jive mobile apps so that I know when a call is coming from "my desk" or direct to my cell phone. Review Source NH Nicholas H. Sr. Account Executive Accounting Used the software for: 1-2 years ### "GoToConnect is awesome" August 3, 2021 5.0 Pros GoToConnect works for our organization to meet, share idea, and to connect from wherever all of our sales staff is at the time we need to get something done. Its easy to use, intuitive, simple, and is reliable. Cons I wish I could offer something for you to improve but the product works and is reliable for what my organization needs. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams was an is very unreliable. It isn't easy to use and lacks many of the tools we needed. Review Source JB Jessica B. Front Office Coordinator Medical Practice Used the software for: 1-2 years ### "Great Software for VOIP" April 11, 2019 5.0 Overall, Jive is one of the best VOIPs out there. The issues are minimal and you get great customer service, plus the Jive website is so easy to use. Pros I love the ease of customizing settings on the website. I manage the schedule daily and can make changes to the ring groups or different phone lines easily. If I do have a question, I am usually able to get ahold of someone at Jive rather quickly and they can make the changes for me but also walk me through how to do it for next time. The support team at Jive is very responsive. Cons My main point of contention is that Jive doesn't keep logs of when there are issues with the phones. For example, we had someone call about 6 times after hours on a Friday, which we didn't find out about til we returned to the office Monday, and the techs couldn't help us figure out what the issue was or why the calls kept getting rerouted back to the main line instead of going to the after hours emergency line. The tech said it is best to call right after the incident happens, which would have been impossible for us since it was after hours! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.