# Page 4 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is GoTo Connect the right VoIP solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (669) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 76-100 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Dominic B. VP Operarions Wholesale Used the software for: 1-2 years ### "Inexpensive VOIP phone system" April 8, 2022 5.0 Saved a lot of money using their VOIP over using a traditional landline provider. Voice quality is excellent . They have capability of voicemail and forwarding phone numbers all in the admin panel Pros This software is very easy to use once you learn a little bit about it. It has great voice clarity. If you have problems setting it up you can contact customer service and they can log into you system and walk you through the steps to set something up. No long wait times foc customer service either. Cons Everything about the system is pretty straight forward. I have not found any features that are missing. Reason for choosing GoTo Connect Go to was able to provide physical telephones at a reasonable cost as well as all programming and set up. Review Source SMC Susan M C. Office Manager / Senior Tax Preparer Financial Services Used the software for: 2+ years ### "Never Missing A Call" April 2, 2019 5.0 Our overall experience with Jive Voice has been an outstanding one. We are a seasonal business and with our prior provider it was a big hassle to turn off lines in the off season. With Jive it was as simple as 1, 2, 3,. We now have a general voicemail box and each desk has its own voicemail box. If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll. With Jive you have hold music options without paying for an extra service. Also with Jive we have the ability to answer calls from our cell phones without our private numbers appearing (the customer thinks you are answering from the office). Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again. Pros Our Company has been using Jive Voice for 2 years now and everyday we learn something new about the system that has helped to make our customer service more effective. This year we started using Jive's Mobile feature. The mobile feature allows us to never miss a call. With this feature you have total control. you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number. I can also send a text message from my phone again not revealing my actual cell number. I no longer need two separate phones. Cons The only thing I like least about this software is that I have not had the time to explore all of the wonderful options available to our company. I am sure I could request to have a representative come out and explain more in depth about the system. Jive also has great tutorial videos available. Review Source PR Paula R. Assistente Civil Engineering Used the software for: 6-12 months ### "Go to telefonia" December 2, 2022 4.0 No geral minha experiência foi positiva, os pros sobressaem os contras. Facilitou a demanda telefônica da empresa, nos trazendo mais tranquilidade e praticidade Pros E um software moderno, com fácil aprendizagem de uso, e atende minhas atuais necessidades. Oferecem treinamento de uso ponto excelente Cons Um pouco complicado o processo de instalação para começar a utilizar o programa, demorou além do que eu imaginava Review Source cM chris M. Partner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Poor choice of phone system" March 8, 2024 1.0 Poor service. Goto customer service people don't know their own system. Pros Having an app on my cell phone so I can answer a customer's call when away from my desk. Cons Doesn't facilitate being able to have a live person answer a call when a customer calls a specific extension. ie- When \[sensitive content hidden\] isn't at his desk and someone calls him I want to pick up his calls. Reason for choosing GoTo Connect Recommended by IT person. We should have done independent research. Switched from [FortiVoice](https://www.capterra.com/p/213253/FortiVoice/) switched from analog phone lines to VOIP Review Source Allison H. Insurance Broker Insurance Used the software for: 2+ years ### "Office Phones" February 15, 2019 4.0 its a hit or miss with customer service. I have had exceptional reps that has solved my problem quickly and with ease but i have also had reps that have just made the problem worse and rushed me off the phone. Pros I really like that my staff and I can take our phones home with us so we can work from home when the weather is bad. I also really love that if the phone isnt answered at my office it will ring on my personal cell. Cons I think it could be a little bit more user friendly but Im not the most tech savvy person. Review Source KL Kishor L. BIM coordinator Information Technology and Services Used the software for: 2+ years ### "Cloud base Client Meetings" July 3, 2022 5.0 I have 5 years of experience with GOTO connect. It helps to easy and fast set up the audio and video meeting with clients. It is easy to use for beginners also. Pros It is the cloud base audio and video conferencing platform. It provides the screen share feature which help to easy communication and visual representation. We can easily setup or meeting and jump in meeting only by single click. Cons While doing video conferencing the background feature and themes are not good. Required to add more professional thems in background. Review Source Nalu M. Director Of Customer Success Computer Software Used the software for: 1-2 years ### "Can't beat the pricing but does need some work" March 16, 2019 2.0 Pros Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed. Cons If you're calling through your computer or phone app, you will have a lot of dropped calls. Many of our reps use the app on the phone (or call through their computer) and report a horrible quality expereince and many dropped calls, with some switching to their old Google Voice number to complete the call. We've called Jive Support for help but the action taken has been very slow and to much avail. Review Source VR Verified Reviewer Owner Telecommunications Used the software for: 2+ years ### "Jive Support" January 29, 2019 5.0 We are a resell Jive Communications. We have done some complex installations and some very simple jobs. From 4 or 5 phones to 65 phones. Jive has done a great job on all. Pros When I have a question, i can call, get through to a tech and get my question answered. They will log on and look at issues with me rather than just wanting to fix it and move on. They take time to make sure I understand what is going on and how to fix an issue. Jive engineers are the most responsive I have ever worked with. Cons It seems to be limited to specific programs written by Jive for Jive. Some features that are standard on some are not available on the Jive software. Their engineers are willing to work on solutions or work arounds. Review Source DR David R. CEO/Owner Financial Services Used the software for: 2+ years ### "Client review" November 19, 2018 5.0 I can't think of a company I have used in the past decade on my phone service that has been as responsive as Jive. They are not perfect and stuff happens, but they will double their efforts to make sure it is corrected and they will follow up with you so you are not left in the dark. As far as just asking for directions on the setup and using the interface for daily login info, it is quite easy. They are an outstanding company for service, support and product, what a great combination. Pros I have been with the service prior to Jive buying out the previous company. I can tell you the improvements to software and interface has been upgraded to a very high level, you can see the flow on setting call sequences and ring groups. I have need help on items and even a recent phone purchase and porting over a number. Let me tell you this team is great, I had them provision the new phone and set up the new number and ship the new phone to me. The phone cost was a couple dollars higher than buying on Amazon. I would pay them that amount everyday and more. They are outstanding in service and support, they emailed me multiple times on updates, directed me to different departments for sales and service. I do not see myself with any other company that has treated my very small business with such support. The will walk you thru the software and you will see how intuitive it is. They in my personal opinion are the best. Cons There is a lot you can do and the down side is if you do not use it everyday, as when your are setup thing just run. So, when you do need to add or change something it is a learning curve as I only need to address the software once or twice a year. I am discussing the setup software, the actual login user interface is quite easy to use, I do use that more often and it make life simpler. Review Source PD Paula D. Operations Manager Museums and Institutions Used the software for: 2+ years ### "Great service at a great price" April 2, 2019 5.0 Our old system did not allow for direct calls to each person and so calls were answered by a receptionist. It is nice to have a personal number to give out and to know people can call you directly. it presented a more professional business setting. The old system also sounded horrible, with crackling noises all through the calls, Jive voice is like a smooth cup of Joe! Pros I can control the system from my computer. It is easy to change messages and dial plans. When I get stuck, the service reps are the best. Very knowledgeable, helpful and pleasant to talk with. They understand your problems no matter how you explain it and they treat you like a VIP. There are so many features and I know we don't use them all! Cons It is hard to find something, but if I have to I guess I would say the color of the phones. They are black, maybe a range of colors would be great! Review Source Peter V. Vice President Used the software for: 2+ years ### "Easy to use with full features" June 11, 2018 5.0 Pros Graphical IVR setup makes it simple to create a professional IVR. Full control over extensions, lines, voicemail, routing, and more make it a full-featured cloud-based phone system. Exceptionally good voice quality, availability, and support Cons While I haven't done any extensive search since initial purchase, the cost per user is a little higher than I had before a prior merger into Jive. Review Source Giuseppe N. Software Engineer Manager Information Technology and Services Used the software for: 2+ years ### "Good tool" June 3, 2022 5.0 Pros For the past two years he has helped me with my work by allowing me to migrate all events into online meetings. Is very solit product. Cons I needed support, but I'm still waiting to be contacted by support. Fortunately I solved it myself. Review Source Melissa H. Education Associate Environmental Services Used the software for: 6-12 months ### "Reliable softphone app " August 4, 2020 5.0 I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications. Pros GoToConnect has been super helpful since I have been away from my office phone for months. The app is easy to use over WiFi. I use the app on both my laptop and phone and they are both reliable for answer calls and checking voicemails. Cons I wish that the do not disturb settings had more options instead of simply on/off. If I am on vacation for an extended period I will turn off notifications on my phone; but it would be helpful to set the notifications based on time of day. I frequently receive calls outside of office hours and wish that it did not disrupt me when I am using my phone for personal use. Review Source RB Rachel B. Proposal Review Director Renewables & Environment Used the software for: 2+ years ### "Call Disbursement is fine, online portal/queue is not" October 20, 2022 5.0 Pros I really like that you can use the call app both on your cell and a desktop phone (and computer). It makes it easy for anyone to use no matter their work station. It is also easy to see what calls people take, and make, as well as listen to them. Cons The online portal for management, and the call queue information is very clunky and hard to navigate. My team and I have each individual page we may need bookmarked otherwise we have no chance in finding them. Review Source Parnell E. L. Director Of Information Technology Furniture Used the software for: 2+ years ### "All the functionality and an extremely low TCO" August 24, 2018 5.0 This is the second time I have used Jive is a medium sized company installation. Jive was able to beat everyone on price for both the month reoccurring as well as the phone equipment. It is a great system to maintain and has virtually all the features you could need. Pros All the functionality a business could want COMES WITH the basic services. The web portal is easy to use and the technical support is ready, willing and able to assist if you hit a road block. Jive was also able to supply new high quality name brand phones. Jive also can support fax machines which most VoIP providers do not. This is a big savings over the old copper line. Cons If you are not a technical person you may need to call Jive to support. The support however is free and easy to reach so it isn't terrible. Review Source VR Verified Reviewer Vice President/CSO Internet Used the software for: 2+ years ### "A lot of potential -- mediocre as is." July 20, 2018 4.0 It's not been outstanding. Support is hit or miss, service is definitely hit or miss. Pros The portal has great functionality. It's mostly a clean GUI, but it has several access points for various functions -- making many functions more complicated than they could be. Cons I like the flexibility of Jive Mobile/Desktop, etc. When everything works right, the system is largely brand-able and customizable. Review Source JJ Jon J. Data Services Manager Market Research Used the software for: 2+ years ### "GoToConnect (Jive)" August 25, 2020 4.0 Great! They are the best value for the money without the big price tag Pros We have been a customer since before GoToConnect bought them out. Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them Cons International dialing. If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries Alternatives considered [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) Reason for choosing GoTo Connect Price & Features Review Source LW Logan W. IT/Training Manager Real Estate Used the software for: 6-12 months ### "Jive" July 20, 2018 4.0 I really like them. Being on the IT side they are always very helpful and have assisted me in solving issues (or just done it themselves). The reliability was shaky at first but we have had the service go down in months and months vs Ringcentral where it would go down a few times a month even if only for a few minutes. The admin side PBX takes some getting use to, but once you do its a breeze to set up new users and change features, but when you are learning something new, make sure you take note of all the steps needed to set things up, because you might forget the next time. Though this might be more my fault as this is my first time working with phones in depth. Though they need some improvement on the web/app side vs RC. They are far superior in ease of use and reliability. Pros The customer service is great and I always get help when I call in which is a lot. Everything is very easy to setup for new users. Cons Jive Web isnt great. There are (or were) a lot of bugs with it. We have some users who show they have messages or vms when they dont. I have contacted support about it and they have been very helpful but havent really found a fix. The texting option was in beta but isnt anymore? (not sure) so it works fine for the most part but acts strange sometimes and will stop working. I guess reporting is in beta as well and that is difficult to understand though this is in the PBX admin side vs Jive Web. Review Source KG Krista G. Intake Manager Legal Services Used the software for: 6-12 months ### "Quick & efficient way to communicate within your remote workspace" January 5, 2022 5.0 It's so simple to navigate that I didn't need to review the user manual Pros The hold/transfer ability and soft transfer ability between call lines is very convenient for inner office connections and conferences. Cons Sometimes if your internet connection or wifi isn't strong it will cause you to have to start over on the mobile app, but it's a tiny glitch with any technology that is easily adjusted/fixed. Review Source SK Scott K. Operations Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Current Jive User" November 22, 2019 5.0 We feel as though we have made a great move by switching over to Jive. We would definitely do it again if we had to do it over. Pros The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too. Cons There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over. Reason for choosing GoTo Connect Price and ease Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) We had poor line quality plus we felt we were paying too much. Review Source HS Haley S. Office Manager Insurance Used the software for: 2+ years ### "Top Notch Phone System" April 1, 2024 5.0 Pros GoTo has made it easy to have our phones set up the way we want them to be. Not only can we edit the lines and extensions ourselves but their customer service team is always helpful if we cant figure it out in house. It also allows us to be remote if needed with their mobile app. Cons Non that I can think of Review Source VR Verified Reviewer Medial Billing Specialist Internet Used the software for: 1-2 years ### "A must have service for any business" February 5, 2019 5.0 My experience has been increased productivity, lower stress levels and so much easier to complete all I need to do each day, Thank you again Jive you have made my world better. Pros Jive is easy to set-up and maintain. Using Jive for my business means I can now handle three times as many clients while still offering the personal touch that I am still present with them during training. Not once have I experienced a down time and not been able to perform the reach outs I need to make each day.Thank you Jive for making my life more productive, profitable and reliable. Cons I would only add features to how we can sort out distribution lists into categories of different list names. This would be some help to track with a printable list to take with you on the road. I have no other observations where improvements could be made. I am sincerely satisfied with Jive. Review Source Victoria S. Manager Consumer Services Used the software for: 2+ years ### "Very responsive customer service. " March 21, 2020 4.0 Pros It is convenient to be able to use multiple phone lines that they provide. Cons There are too many issues to deal with on a daily basis. Phone lines are down way too often. Customer support team us very helpful but there is always only temporarily fix to all the issues we are dealing with while using their services. Review Source Austin M. Technical Support Manager Real Estate Used the software for: 6-12 months ### "Great VoIP Service" August 21, 2018 5.0 Jive has been a great company to work with. Their staff really care about making the customer successful and they go out of their way to make sure you understand their product. Their onboarding experience is really optimized and they have a lot of automation on the process which makes things smooth. Their support team is really great as well. I have no reservations about working with them. Pros Jive has a tremendously easy to use interface on their website that gives you complete control of your system. The dashboard is also very intuitive and everything is laid out in a way that makes sense. Cons Sometimes the interface doesn't update that quickly which can be frustrating, but this is a rare event. Review Source VR Verified Reviewer Controller Used the software for: 1-2 years ### "Customer support is awesome, organized, knowledgeable and follow up is terrific." June 12, 2018 3.0 Pros The fact that it's online and our company users can collaborate across the country. We have a remote sales team and they were able to utilize the JIVE app on their company cell phones. It keeps everyone connected. Cons The online portal is not as user friendly as it should be. We envisioned that it would be more intuitive. It's a bit complex and needs some reading in either the help manuals or a phone call to adjust most things in the portal. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.