# Page 5 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is GoTo Connect the right VoIP solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (669) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 101-125 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Austin H. VP of Sales and Marketing Telecommunications Used the software for: 2+ years ### "Great product and even better customer support!" October 29, 2019 5.0 Smart people. Great prices. Terrific project management. Pros They make it really easy to add and remove users. The billing is very straight forward. Their project management team does an amazing job! Cons I don’t have any negatives to say about Jive or Logmein. They have been a great partner and resource. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source DR David R. CEO Financial Services Used the software for: 6-12 months ### "Jive is a VOIP service provider. Solid user interface and stellar customer support. " June 12, 2018 5.0 It runs our telephony infrastructure. Pros Jive is a VOIP service provider that provides a very elegant and easy to navigate user interface for small to medium sized business voice services. But VOIP implementation is complex, what is most notable is both the response time and the quality of knowledge in the customer support team. They should be on a competitive short list, but should probably be picked over their competition because of their support staff. Cons I only have any minor quibbles with the software, but first it is important to note there are significant complexities to implementing VOIP over data networks. While jive's voice services can operate over a wide variety of network configurations, it is very important to make sure the network infrastructure can support the prioritization of Jive voice services on the network or the jive voice traffic is segregated to a router and switch configuration that is optimized for VOIP. One minor note is the iOS VOIP app doesn't relay full caller id information and does not send an alert when it is disconnected. The UI on the app needs a little polish as well, but perfectly fine for most users. Review Source VR Verified Reviewer Marketing & Membership Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Professional, Easy to use service" April 2, 2019 5.0 We cannot be happier with Jive's service. Their customer support is always available and quick to answer the call and everyone seems to enjoy helping the customers (us). The easy to use interface makes it simple to change and add anything that you need. Pros Jive offers many different features for one reasonable price. The main things that makes Jive attractive for a small office is the adaptation of essentially unlimited conference call lines as we host and manage various committees, boards, etc and the available mobile phone app that allows us to make and pick up calls out side of the office. We are always in and out of the office and being able to answer all calls remotely is game-changing. Cons Though the available mobile app is handy and arguably the most utilized feature we use, it often kicks us out without notice and forces us to login over and over. Review Source BM Blake M. Mr Information Technology and Services Used the software for: 2+ years ### "Using Jive" March 20, 2019 4.0 Replacing old Nortel PBXes, other VOIP implementations, and other patchwork phone systems is nice -- once all the kinks are worked out of a Jive PBX for a client it's pretty great. The Tier 2 / 3 Support is also excellent, when they are needed. Pros Lots of features. Once configured properly, it works very nicely and we have had few issues for production PBXes. Cons Lots of features - some of the management through the GUI to turn on or adjust features is unintuitive and probably unnecessarily so. Some of resolutions for issues seen during migrations to Jive took too long -- considering how critical regular phone service is for business, even now with all of the other communications tech options available. Review Source Dan H. COO Automotive Used the software for: 1-2 years ### "Welcome to the 21st Century" July 21, 2018 5.0 Realized a great cost savings over the POT line service over broadband that we replaced. This is our first foray into IP phones and we waited until we could get fiber service before making the switch. LOVE being able to manage in the cloud! Pros Full featured yet clean interface. Easy to get familiar with. LOVE not having to have the PBX hardware on site. Cons The Chrome plugin is a little clunky. I go back and forth using it sometimes and disabling it for a while sometimes. Review Source chris O. Partner Entertainment Used the software for: 6-12 months ### "Jive Rocks!" February 5, 2019 5.0 I love Jive as a telephony solution. I m never unavailable anymore. It is seamless to our clients even when managing several different lines. Great product, and not only do I recommend it here, but I have also recommended it to friends who are now happy Jive customers too. Pros I love how fully featured the software is, its simplicity and reliability. Cons There are so many features it is simple to outthink yourself sometimes and make your all flows more complicated than they need to be. I do wish it integrated into our marketing automation software/CRM. Not really their fault, but would be nice not to manually log call anymore. Review Source CW Carleen W. Head of Operations Insurance Used the software for: 6-12 months ### "Great VoIP service with just a few tiny kinks that could be worked out!" March 20, 2019 4.0 Overall I'm happy we switched from a landline system to Jive VoIP. Great phone quality, decent customer service. I'd recommend it! Pros It's super easy to use. Onboarding was easy (at first the rep wouldn't contact us and we had to chase someone down to help with onboarding), but overall they are kind and try to assist. Everyone on the phones seems very in-tune with the online system for setup and programming. Very little downtime (if ever--it has yet to go down since we signed up which was many many months ago), and voice quality is great. Cons There are a LOT of "incompatible routers", which is difficult because our router is provided by Comcast and is for business use. If they have so many incompatible routers, I wish they'd provide a list of compatible ones (there isn't one--except for a bunch that Jive sells on their end that is impossible to get quickly). Customer service, though helpful, often times requires a "ticket" and then takes a long time to get back to us. Review Source Jeremy L. Director of Marketing Financial Services Used the software for: 1-2 years ### "Great Customer Support" July 26, 2018 5.0 I have been able to save time with the click to dial feature. Also, when I have called customer support, for the most part they were knowledgeable on what I was needing, and always super friendly. Pros The best thing I have found with this is being able to click on a number on my computer and it dials to my phone. It saves time and the frustration of accidentally dialing the wrong numbers. Cons I haven't experienced any real cons with the software yet. Review Source GM Gavin M. Pixel Inspiration Information Technology and Services Used the software for: 1-2 years ### "GoTo Connect - as part of the GoTo suite works really well" May 12, 2022 5.0 Pros We use the VoIP services for our main telephony system including automatically having calls come through on mobile devices, which has been great in the pandemic and allows everybody to work from anywhere but still be contactable. Cons The mobile app isn't always the most reliable and we've had a few technical issues on our network but nothing too major. Review Source Arvind K. Global Operations Engineer Telecommunications Used the software for: 1-2 years ### "A Really Effortless Collaborating Tool" April 30, 2022 5.0 Pros GoTo Connect works excellently from wherever my teammates are residing. Moreover, this remarkable software is exceedingly effortless to set up and operate. Also, I love that I can seamlessly design custom call routing. I can join numerous essential meetings and calls from my office computer, or through my smartphone. Cons If the internet connection is slow, pick-up calls become actually frustrating. GoToConnect definitely requires substantially high-speed internet so that attending a call is smooth. This is the utmost dislike of GoToMeeting. Review Source VR Verified Reviewer Managing Partner Financial Services Used the software for: 1-2 years ### "Happy with service, but could easily be even better" August 28, 2018 5.0 As with any VOIP, lots of customizing is possible. Pros Setup had plenty of customization ability and is very user friendly. Never had a downtime issue. Cons We switched to enable couch to call from the web as well as tight integration with Redtail CRM (our CRM software). Click to call mostly works though it looks out fairly often. Redtail integration works great when it works, though it rarely works. Review Source CE Corey E. Financial Analyst Associate Financial Services Used the software for: 1-2 years ### "Great mobile call center solution" February 20, 2023 5.0 Pros I have used this software to access my work phone from a remote location. This is very helpful for working remote, making it so you can call customers from your work number while using your cell phone. Cons I haven't used the video conferencing feature as I believe other solutions are more suited for that. Review Source AS Allie S. Sr. Operations Manager Telecommunications Used the software for: 1-2 years ### "Love Jive!!" February 8, 2019 5.0 overall we are satisfied, however if the contact center doesn't allow us to be able to have agents log in independently from the device for desk sharing we may be looking at alternate options. (jive Web has a do not disturb feature that we are not able to disable, so therefore we cant use bcz we cant see if agents are on do not disturb) Pros love that its web based, full access to the PBX where I can control call routing at a minutes time. Reporting easy to access. Jive app allows me to take phone calls from anywhere. Cons Contact center needs developing it is not agent centric at all. It is queue centric, it is missing visibility into what the agent is doing. individual log ins are not available so for a call center that share desk this is not a good product as the data is all geared to the device and not the user. Call centers usually share seats, so this is a major fail. Also there is no visibility into agent status, outbound calls are not identified so you see "idle for an agent " when in fact they are on an outbound call. Review Source VR Verified Reviewer National Seminar Speaker, Federal Employee Retirement Income Expert, Safe Money Advocate Financial Services Used the software for: 2+ years ### "For small business works great" November 21, 2018 5.0 Pros I had Grasshopper and moved to Jive and have been happy. Customer service is very good Cons the fax mechanism is a little clunky having to have a special email address and code but that's no big deal and easy to overcome Review Source CC Cary C. President / CEO Telecommunications Used the software for: 2+ years ### "Jive is toos" August 28, 2018 5.0 Overall, they are a good company to work with. If I was to compare them to other VoIP host, they are the best but is that good enough. Customers are extremely demanding and being the best of a subpar service industry is not tolerated. They should support their partners almore when it comes to failures on their part. Be proactive in testing and implementation, not reactive. Pros Jive has made the implementation of their services very smooth. The phone Retal is extremely user friendly for both the customer and the partner. Cons Jive has dropped the ball on intergrating with non-VoIP compatible systems such as access controls. They have made improvements with this but it’s still a point of frustration. Jive also commits to supporting older VoIP equipment but in the end are unable to do so on some models. I would suggest they thoroughly test before committing to supporting it. Review Source Joshua D. Independent Business Owner Used the software for: Less than 6 months ### "Not disappointed, but a little let down...I chose to switch from Jive" June 10, 2018 4.0 . Pros Customer service was great. The system was very easy to use, once you get used to it. At first seemed like a great value for the money. Cons I was a little mislead/uninformed. I only need the one line, but I did want a desktop phone and the app on my cell phone. I ordered/bought a new desktop phone from Jive just a few weeks after starting my service with them. I was not informed that i was going to be charged a fee for an additional line just because i wanted a desktop phone. The features and functionality from Jive is lacking and well....behind. For about some dollars more a month i switched to RingCentral and i have to app installed on my desktop. I have to app installed on my cell phone. I was able to switch the desktop phone over to RingCentral. I have SO many more features with RingCentral than I did with Jive for some more dollars a month. Review Source Jake K. IT Coordinator Internet Used the software for: 1-2 years ### "I have had a fantastic experience with Jive from onboarding to support to expansion! Always awesome!" June 7, 2018 4.0 Ease of use. Administration. Consistent constant uptime. Pros I can configure everything I need to from my administration portal. I need to rely on support for very little unless I want to. Cons I don't fully understand the terminology that's used. I do my Google searches to learn, but it would also be helpful to have definitions for lay people on every page as well as tips and guidance. Review Source JPD Juan Pablo D. Director Design Used the software for: 1-2 years ### "Un agran herramienta para Call Centers" February 25, 2022 4.0 Usualmente lo usamos cuando clientes nos piden hacer el lanzamiento o la activación de una campaña y nos presentan una base de datos para la generación de leads Pros La facilidad de uso, y las posibilidades que representa la configuraciñon administrativa del sistema, es baste solido por sus varios años en el mercado Cons Definitivamente el precio, el pago mensual no me parece adecuado Reason for choosing GoTo Connect Mas que todo fue por referidos de algunos colegas que llevan mucho tiempo usándolo, pero prefirimos solo activarlo cuando tenemos campañas muy puntuales Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Preferimos no trabajar con Microsoft Review Source VR Verified Reviewer VP of Engineering Computer Software Used the software for: 2+ years ### "Jive" February 5, 2019 5.0 Jive has been super easy, extremely reliable, and at half the price of RingCentral, unbeatable in my opinion! Pros A lot easier to set up than RingCentral. Feels new and Fresh Cons Doesn't have a ton of integrations like RingCentral does. Review Source jA joan A. program officer Non-Profit Organization Management Used the software for: 1-2 years ### "Good VOIP with excellent services " May 21, 2023 5.0 Pros mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good user interface. however it challenged me first time but i had to go through the process and get things done Cons There is no training guided for new users and this makes it hard for others Review Source JM John M. Planning & Investment Analyst Financial Services Used the software for: 2+ years ### "Solid VOIP System" March 25, 2020 4.0 My experience with Jive was a pleasant one. At the time it was a significant upgrade from our old system and is certainly an adequate solution for a small office with a VOIP need. Pros At the time that our firm made the switch to this system it was a major improvement to our old phone system. For the first time we were able to have custom call handling rules, we could assign temporary voicemails without terminating the standard voicemail, and we had the visibility to see if other team members were on the phone from our own desks. Cons What I have learned since moving on to a different software is that competitors allow much more customization in the dial plan, address book, e-faxing, and vacation planning. While this system is perfectly adequate for a home office or simple office, it is not conducive to a large network of employees. Review Source JG Jaden G. IT Specialist Information Technology and Services Used the software for: 1-2 years ### "Connect center is great for admins" November 9, 2022 5.0 Great for monitoring Pros I really liked the ability to check total calls as well as the monitoring in the que. It is great to be able to see who is on a call and who is next up. Cons Only issue is having to switch between views to see the different ques in the way I wanted Review Source Ezra S. Co Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Jive is a great price with all features needed" July 29, 2019 5.0 Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device. Pros I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan. Cons Jive seems to be great so far, cant complain Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing GoTo Connect Cost price of jive was leading factor. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Jive was cheaper in bulk and has more features Review Source VR Verified Reviewer responsable marketing Internet Used the software for: I used a free trial ### "Un outil pratique pour l'équipe" November 5, 2022 4.0 On est vraiment satisfait pour l'instant ! Pros On a mis en place cet outil pour prendre les appels quand on est hors du bureau et ça fonctionne plutôt bien ! C'est la fonctionnalité qu'on a le plus utilisé Cons Parfois l'interface peut être un petit peu lente, mais c'est quand même assez rare donc ça reste un outil intuitif de manière globale Reason for choosing GoTo Connect Pour l'instant c'est assez simple à mettre en place dans les équipes Review Source CS Charity S. Director of Business and Technology Consulting Computer Software Used the software for: 1-2 years ### "Very bad experience " February 19, 2020 1.0 Our company was a partner with Jive by LogMeIn for a year. We used them for VOIP services not only for our company but for several others. Our experience with Jive by LogMeIn was horrible across the board. The VOIP service and call quality were NEVER GOOD, the App NEVER WORKED, and their CUSTOMER SERVICE was a NIGHTMARE! Our company canceled services in October, and we are still receiving invoices 4 months later for services no longer wanted or provided. We have reached out to countless Jive by LogMeIn representatives to remove/cancel our account and we only get a response with another invoice. DO NOT USE THIS COMPANY FOR SERVICES! Pros Call mapping is nicely laid out. The video training was done professionally and was well organized. Cons It never worked! The call quality was terrible even at Jive home office when you called them from a cell network. 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