# Page 6 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is GoTo Connect the right VoIP solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (669) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 126-150 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Jodi J. Practice Manager Medical Practice Used the software for: 1-2 years ### "Satisfied Practice" April 2, 2019 5.0 I am quite satisfied with Jive. My practice is a small surgical center with a satellite office. When opening the satellite office, instead of having a separate phone number, we were able to purchase phones and create extensions that allow us to transfer calls between offices and eliminates the patients having to call multiple numbers. Jive is very reasonably priced as well. Pros I began using Jive having received no training from the person I replaced. Every time I have called Customer Service, which trust me, has been a multitude of times, the person I spoke with has been very professional and helpful. They always take time to ask how your day is going and at the end of the call ask if there is anything else they can help you with. Cons I currently have no complaints related to Jive. Review Source AS Alyssa S. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great connectivity tool to have " March 17, 2023 5.0 Pros easily connect with team members or external folks - so easy to use for all Cons no issues - very simple and straight forward makes it easy for anyone to be able to use Review Source SK Shanna K. Supervisor/Call Center Manager Legal Services Used the software for: 1-2 years ### "GoTo Connect to Your Clientele" March 29, 2021 5.0 GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. I enjoyed launching it and training my team on it and got a lot of feedback from them as well about how functional it was for them. Pros GoTo Connect was easy for our remote team to all download on their computers and use at home. Due to Covid we went mobile with very little notice. This program was easy for our team to learn to use to make calls, create voicemails, manage call backs, etc. It was also easy for our leads and supervisors to monitor activity and follow up on our teams performance. We could control turning lines on and off easily. Cons Make it easier to transfer calls so that 3-way calls can be done and any party can drop off without the call ending. Review Source MF Megan F. Administration/Compliance Support Used the software for: 6-12 months ### "Extremely user-friendly, excellent customer service" June 14, 2018 5.0 Pros The administration portal is extremely intuitive and user-friendly. I like the transparency and ability to control the interface remotely. Since our company transitioned to Jive eight months ago, it's been nothing but smooth sailing. The voice quality is superb, especially for our hard-of-hearing staff. Additionally, our small team of ten all report ease of use and preference over our previous voice provider. Cons When we initially signed our control, there was some issue with service interruption and our phone lines not working. It was short-lived because the customer service and our account rep worked immediately to remediate the issue, which ended up being an issue on our end (so nothing to do with Jive itself). Additionally, setting up an admin for the Jive Voice portal was a little challenging although everything ultimately worked out. Review Source NT Nicolle T. Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Good platform, not without fault " April 3, 2019 3.0 Overall, Jive has been fine. There are many things I would hope to improve about their mobile/app option, as it isn't always reliable. However, customer care is regularly good and the call quality is decent when the app is working properly. Pros I appreciate that the app is easy to use for the people on my team. The admin setup on the back end is relatively simple as well. Anything I've not been able to figure out on my own, I've received help from customer support. Cons The app is pretty regularly unreliable as it pertains to remaining on and logged in. I've had multiple days that calls began going directly to voicemail and I was only alerted to it by the voicemail notifications I received through email, otherwise I would have assumed it a slow call day. Review Source JN Julie N. Head of HR Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Good, efficient, saves me money but has issues" June 25, 2018 4.0 Pros Automated options are great. The eFax set up is great. I use it multiple times a week. I don’t have any problems with that. 24/7 customer service is helpful since I am Open everyday. I was able to save, per month on combining my 4 lines together. Cons Customer service needs more training. They did not know that an intercom option. Whenever I have an issue, sometimes after calling the customer service team, they fix it but can’t explain to me how they fixed it. Sometimes the reception is a little off for whatever reason because I have had customers call and can’t hear us or we can’t hear them. The dial plan needs work. I have so many lines and different auto attendants, it gets messy but the dial plan needs to light up between dial plans or something to identify the lines. It gets super confusing. Everything is connected via internet. If that’s down, I’m screwed. Review Source VR Verified Reviewer HR Manager Medical Practice Used the software for: 2+ years ### "GREAT Customer Service" July 26, 2018 5.0 Fabulous Pros All of the employees are super helpful, and the online portal is very easy to configure. Cons Wish it had more features and linked to our email. Review Source Jose I. Farmers Insurance Agent Insurance Used the software for: Less than 6 months ### "Great service and customer support" November 16, 2018 5.0 Overall I would highly recommend Jive to anybody looking for an all inclusive phone service. I have my phone lines, fax, and even use the Texting option (which is in beta) to help me stay in touch with my customers. I can answer on my handset, on my computer, and even through the app on my cell. You really can stay connected to the office even while you're away. Pros Even though I don't like to have to call tech support when I have issues, I do appreciate how knowledgeable and thorough technical support has been. Not only do they resolve my issue when I call they also follow up with me to ensure the problem didn't show up after. Cons Getting the phones setup took a bit of work. The online support is pretty good but having someone to walk you through helps a lot. I was on hold for quite a bit before I hung up and just started reading and ended up setting up my phones on my own. Review Source VR Verified Reviewer Administrative Director Human Resources Used the software for: 6-12 months ### "If it weren't for the contract I would find new vendor" April 4, 2019 3.0 Jive is always quick to blame my ISP when an issue arises. Calling in to customer service is terrible. Wait times of more than 10 minutes almost every time. Then you don't always speak to a live support rep, but have to be given a case number and transferred to a rep and wait again. Pros I can use my regular number as a fax line. Cons The instant messaging doesn't allow you to delete any messages. The web app takes forever to load on startup. Doesn't work well over WiFi connection. Was told when we signed up that there would be a desktop app, and that still has not come to fruition, so have to use a web browser. Cannot delete calls from the recent contacts section on Jive Web either. Directory is not easy to navigate on the phone and you have to click more than once to get to the contact information other than their office extension, doesn't show direct dial numbers for internal employees either. Review Source VR Verified Reviewer Director of Clinical Services Hospital & Health Care Used the software for: 1-2 years ### "Excuse me stewardess, I speak Jive" November 27, 2018 5.0 Exactly what we needed for our phone systems. Pros Our experience with RC (big name competitor) was less then satisfactory. Jive's customer service and plans fit our budget and needs perfectly. Cons Small hiccups with sales, but we got over that, moved on and now our smaller business sounds like a big company. Review Source MA Merrick A. Billing Manager Alternative Medicine Used the software for: 6-12 months ### "Jive over everything!" August 13, 2019 4.0 Jive is so much simpler than it’s more expensive, less customer oriented counterparts. Pros Jive is what Ringcentral used to be: an easy behind the scenes portal for administrators to easily manage phone trees, voice messages, and digital faxes. Jive allows you to create actual ‘click and drag’ style phone systems. The customer service team is relatively local, well informed, and has ideal follow through. Jive beats it’s competitors in functionality and price. The Apps they offer are great for doing distance work and responding to voice messages out of the office. Cons The digital fax function requires you to use an email account and copy paste destination info into your ‘to’ field. This process was rarely convenient. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ringcentral is a complex maze of patches and updates. It’s user interface has become more nightmare-like over time. Review Source VR Verified Reviewer pharmacy Pharmaceuticals Used the software for: 2+ years ### "Covid Essential MVP" September 17, 2020 4.0 Very Good Pros I like the fact that I can use my mobile device Cons This system seems to drop calls even with good wifi connection Review Source Jim H. Inventory Manager/ IT Support Building Materials Used the software for: 6-12 months ### "Good sound quality, great customer assistance." January 29, 2019 5.0 Our business has no phone line coming into it, so everything is over the internet supplied over the air. Jive has helped give us the illusion of having a regular phone system that customer can call in.It has helped us avoid missing a lot of calls. Pros During set up they are very patient and helpful getting everything in place and working out the problems. Cons Setting it up on everyone's cell phone, a lot of our people have maxed out their memory on their phones and we had a hard time adding another app. Review Source Amanda W. Business Development Manager Used the software for: 1-2 years ### "Convenient phone system for working remotely. " April 24, 2018 3.0 Pros You have the ability to answer company calls anywhere. The app makes it easy to take a receive calls on your mobile phone or desk top computer. Cons There are times when I run into connectivity issues. I'm not sure if this is an issue with the software or an internet related issue. Review Source Rich G. Regional Vice President Financial Services Used the software for: 6-12 months ### "Completely free from a cord!" February 5, 2019 5.0 My only complaint is the sales guy that set my service up wasn't as responsive right after the "sale". I had to call him a bunch to get things to work correctly. I wound up speaking with another rep who completely made up for that & really helped to get things running smoothly very quickly. Pros I am sold on the whole idea of VoIP & will never use a regular landline again. I like that I can answer on my cell or even my tablet with the app. Cons No cons so far, seems to work just fine for my business needs Review Source VR Verified Reviewer Owner Law Practice Used the software for: 6-12 months ### "Excellent product and great customer service." June 11, 2018 5.0 Pros I have used several other phone systems and Jive is the best, hands down. From setup to the operation, to customer service, I could not be more pleased. Cons The back-end control panel is still a little clunky from my perspective. Every time I need to send an e-fax, it takes me about 5 minutes to remember where to find that function on the admin panel, etc. Not a huge complaint, but something I would like to see improved. Review Source JC Jennifer C. Customer Service Manager Internet Used the software for: 2+ years ### "Quality service that is dependable" June 11, 2018 5.0 It serves our purposes and was not challenging to set up. Allows us to customize it to fit our needs versus something straight out of the box that doesn't. Pros Jive voice is very dependable, when I need it to work it does. Call quality is clear and features meet our needs. Cons If I have questions about customization it's challenging to get a hold of support. Also the options while in voicemail seem excessive. I have to chose an option sometimes 3 times to get what I want. Seems there could be a simpler way to get to my end result. Review Source Ouattara B. Telecom Technician Telecommunications Used the software for: Less than 6 months ### "A great tool for voip" December 17, 2022 4.0 A potent and efficient tool for small and medium-sized companies. For the management of a call center, or between collaborators, to be used on PC, for the control of the VOIP or group call. Good quality of operation and transmission. Pros Goto Connect offers a lot of services. call management, sms, fax, put on hold, group calls, even conference calls, and many other services. Not very popular, it's for business rather than personal way. It is a powerful softphone for your IP call services. On the transmission side, nothing to reproach and envy from its competitors. Cons The real problem with softphone is their mobile app, bug, sms sending/receiving failure, notification problem. I recommend it more on PC Review Source VR Verified Reviewer Marketing Communication Manager Used the software for: Less than 6 months ### "Great way to simplify the communication process" April 6, 2018 4.0 Pros I liked that the dial plan editor made setting up and adjusting the IVR much easier than previous softwares I've utilized. We also used to get a ton of junk calls and the ability to add call filters has really helped to clean those up. Jive also allows you to use your cell phone as the office phone if you want so you can still answer calls while working remotely. All around they have exceeded my expectations and I've really enjoyed implementing this with the team. Cons It can be difficult to start using Jive because many of the features are hard to find and set up correctly. We had to rely heavily on their support team and they were not very patient with us sometimes, which we didn't like. But they did help us solve the problem most of the time. Review Source RR Rachel R. President Law Practice Used the software for: 1-2 years ### "Pretty Pleased" April 2, 2019 4.0 I like Jive. It is flexible and works well (as long as the internet does). Support is responsive and helpful. I would recommend Jive. Pros I love that there is a mobile app so we can use phones from outside the office, or when the internet is down, with it still being the business phone numbers. Cons That it has to rely on an internet connection, so when Comcast goes down, so do the phones (thus my excitement about the mobile app in the "pros" section). The customer support is good, but the online platform to change dial plans, record messages, etc. is cumbersome. It all works, it's just not intuitive, and I hate having to call support as often as I do. Review Source MS Michael S. Analyst Utilities Used the software for: 2+ years ### "The ease of the auto-attendant setup makes this the best telecom service around" June 17, 2018 5.0 Easy voip setup Pros The auto-attendant service has a graphic interface that is easier to use than any company we have dealt with. The free additional features is a big plus, where a lot of companies nickel and dime you. 24/7 customer support is helpful and allows you to configure off hours. Cons So far we have little to complain about. There is no cost effective way to run multiple phones for one individual, without paying multiple device fees. So if you have a phone in the office, and at home, you are paying double. A visual mapping of where calls are directed for an individually selected phone would be useful, but we haven't had any issues to complain about. Review Source VR Verified Reviewer Executive Director Environmental Services Used the software for: 1-2 years ### "Get Jive For Your Office!" December 18, 2018 5.0 Excellent! The software was easy to setup and I have had no problems in the year we have been using their services. Pros The software was incredibly easy to understand and provided an amazing cost savings for my office! Cons Nothing! The software is very user friendly. Review Source VR Verified Reviewer Administrative Assistant Financial Services Used the software for: 6-12 months ### "Perfect" September 11, 2019 4.0 We are able to take calls remotely. We can virtually be anywhere but still accessible. Pros Sound is great. Have not experienced any static or glitching during calls. I love that we no longer have to be stuck to our desks to answer the phone. Calls from clients can easily be routed to my mobile phone. Cons Nothing. It's a great price for what you get. Even my co-workers are easily accessible on the Jive interface. Review Source Robert M. Senior Call Centre Manager Accounting Used the software for: 1-2 years ### "Very Usable Product " January 29, 2019 4.0 ease of use and dost put a drain on the system resources Pros It is very easy to use. Straight forward with minimal set up requirements. Cons personally I'm very happy with the overall software. There is really nothing I can say to what I didnt like. Review Source TM Tasneem M. Associate professor Higher Education Used the software for: 1-2 years ### "Good quality audio and video app" November 3, 2023 5.0 Pros \- Easy to deploy and use.- Good quality of voice and clarity video.- Ideal for international calling at cheap rates.- It is sturdy and efficient.- It does not require any hardware. Just connect on any server and dial. Cons \- Requires strong internet connection.- Sometimes the phone calls are unresponsive. Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.