# Page 8 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is GoTo Connect the right VoIP solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (669) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 176-200 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Libby S. Operations Manager Publishing Used the software for: 2+ years ### "Get your Jive on!" April 2, 2019 4.0 Overall Jive has been great! The customer service and support department are very thorough and helpful and have always been able to address questions in a timely manner. The knowledge base has many great articles on the basics for setting up customization, but if there is anything above our scope of knowledge Jive is always there to help!. Pros The software is easy to use and was fairly easy to set up. There are many customization features such as voicemail, dial plans (phone trees), conference calling, and more that make this software a great addition to our company. Cons There are a few tweaks that could be made in regards to where you locate certain things. I do find sometimes I am jumping through Extensions, Dial Plans, Users, Devices to find all the necessary settings required. Review Source kC kristine C. Auditor/Property Manager Insurance Used the software for: 2+ years ### "Great phone solution!" April 19, 2019 4.0 With prior phone systems...every thing took months to accomplish, additional charges were added for simple items and the overall all cost were outrageous. Changing to Jive saved us $1000's per month! Jive's programming is simple, I can make changes, add lines, reprogram call paths within a few minutes. Jive is definitely worth the cost. Pros Easy to set-up, make changes and use. Jive customer service is quick to resolve issues and great with follow-up. Product value is great for the cost. Cons Loved the chat line but now it has been removed. Chat line saved me the "hold time on calls" and generally my questions are easily resolved. While i can accomplish the same with a call, the calls just take longer for a resolution. Would like more functionality with reporting. Review Source ET Elizabeth T. Associate Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Jive is great!" November 19, 2019 5.0 Pros Jive is easy to use. There is an app that is super helpful especially for people working from home. The online system is very intuitive. Customer service is AMAZING! Our phone systems always work and having Jive means there is one less thing to worry about! Cons I wish they had more hold music options, although I believe there is an option to upload your own. Review Source mL marlene L. sales mgr Automotive Used the software for: 2+ years ### "Jive Communication" February 13, 2020 5.0 Our overall experience with Jive Voice has been clean and we are pleased that this was the one we chose. Pros Jive Communication is one of the easiest communication software that I have seen. It is easy to login and make any changes that is necessary. Cons Sometimes it is a little bit difficult to navigate and figure out where some of the changes that might need to be made can be found. Review Source VR Verified Reviewer SEO Tech Marketing and Advertising Used the software for: 6-12 months ### "Its not that bad - Could be better" December 18, 2018 4.0 Its ok Pros Its pretty easy to use. We use it daily for work and its pretty self-explanitory Cons For some reason calls drop, sometimes the person on the other line cannot hear us. We have a main line and a personal extension. I wish Jive would let us know which line is ringing. Review Source nM nestor M. Proposal Warehousing Used the software for: 6-12 months ### "Excellent" December 27, 2022 5.0 Perfect Pros like most about this software is a excellent tool to work and its easy to beginners learn Cons least about this software overall its good in all matters Review Source MN Mike N. VP Engineering Information Technology and Services Used the software for: 2+ years ### "My Opinions about Jive " August 27, 2018 5.0 All very positive. I love that you are open to ideas via ideas@jive.com, and I've seen them take place which shows a commitment to listening. The system has been very stable. My Channel Manager is VERY responsive and goes above and beyond to help. All in all, Jive is an easy company to work with, the product performs well and it is very stable. Pros Easy and robust administrator interface. Cons I was the one that submitted the request for a phone directory capability. I would love it if the resulting report was in a spreadsheet, rather than a PDF, so it would be easier to edit and have control over the formatting. Review Source NA Nicky A. Clinic Manager Used the software for: 2+ years ### "My company's experience with jive so far has been a great experience" April 24, 2018 5.0 Pros What we like most is ease of use, customer support is very easy to get a hold of and it allows you to easily transfer all calls to personal phone when you are out of the office. Cons It is a little pricier than most other companies but they work well with our IT department to get any issues we may have sorted out so it balances out the cost. Review Source VR Verified Reviewer Investment Adviser Representative Used the software for: 6-12 months ### "Overall Positive Experience" June 7, 2018 4.0 Pros The phone and service I use helps me on a daily basis be very efficient with clients and colleagues. Cons Getting the ball rolling with customer service can be a bit cumbersome at points. It took a while for them to identify me and initially help with the problem. Review Source Rachael C. Cataloger Higher Education Used the software for: 6-12 months ### "Jive Review " August 28, 2018 5.0 Overall, we have been very pleased with Jive. I have had very few problems and found the system and customer service to be very helpful. Pros I love the usability of the software and how the interface is easily accessible. It makes quick changes much easier and allows us to have access to our account. Cons I wish that there was an option in the dial plan to have a split call that allows for whoever answers to be the one it goes to. So that when someone is trying to get in contact with someone it rings multiple lines simultaneously and whoever picks up first is the one it goes to. This would be very helpful to us and our dial plans. Review Source JF Joan F. Admin Assistant Law Practice Used the software for: Less than 6 months ### "It has been satisfactory. " June 11, 2018 3.0 I am able to work out of the office and still receive and transfer my calls. Pros I like that I can connect it to my cell phone and use it outside of the office. It is pretty user friendly and easy to change settings and figure out. I like that it isn't too hard to set up voicemails and different options for call transfers on the computer. I do also like the faxing feature, that has worked for me pretty well and haven't had any issues with it so far. The service when my phone is messing up is very proactive and attentive. Cons Transferring calls could be a little easier. It would be nice to have different options on the phone when working on transferring a calls that are obvious to see. There are also times when static is very prominent on calls but it changes from line to line. It would be nice to see all call that have been placed when scrolling down instead of just missed calls. I feel like I have to jump around the phone a little bit when I am just looking for the last call that came in. Review Source Scott M. Senior Technical Account Manager Computer & Network Security Used the software for: 1-2 years ### "Good VoIP provider for SMB" October 1, 2018 4.0 Overall, the software and phone system is a good VoIP solution. The cost and features are similar to the competition. Phone costs are definitely a win with Jive. Pros Customer Support, visibility in to the usage via the dashboard, and PBX Administration. Cons The configuration is clunky at times. There are certain features available on the handsets that cannot be controlled through the software. There are several work arounds for features. Best to call in to support for those. Review Source JH James H. Financial Advisor Investment Management Used the software for: 2+ years ### "Great Value !" April 9, 2019 5.0 Easy to set up, use and maintain. Great value for the support and service received. Pros Very easy to set up and use on a daily basis. When I have a question or need to reconfigure I can contact customer support ,speak to a live person and have my questions or concerns immediately addressed Cons Believe it or not ,not one con to this service ever. Review Source JR Justin R. Project Manager Marketing and Advertising Used the software for: 2+ years ### "Great voice system that handles our whole office's phone communications" January 19, 2018 5.0 The ability to seemlessly onboard new employees with phone services at the click of a button! Pros The ability to add new phone numbers at will and expedite our onboarding process within the office, or with our remote employees! Cons Sometimes the system goes down and no phone calls can be made, but that is the nature of this type of voice system. Review Source IM Ingrid M. Manager Legal Services Used the software for: 2+ years ### "Pretty Good" January 29, 2019 4.0 Pros We used a different VOIP service before and the service kept on going out, but, with Jive, the service has been flawless. Whatever you need to add to your phones or change, they seem to have something to accommodate your request, or they make some changes in their system in order to add the feature that you asked for. Great customer service (once you get to speak with someone). Cons \- Make it either voicemail by phone or voicemail via email. Getting it both ways is cumbersome. - The wait time is really bad. Review Source MT Matt T. Director of Information Systems Printing Used the software for: 6-12 months ### "Reliable and affordable full feature VOIP system" April 2, 2019 5.0 Pros The admin administration tool makes it easy to update and manage the phones, and the initial deployment was very smooth, just had to plug them in and since they were preconfigured they were ready to go. Other than that they are worry free they just work, which is what you want in a phone system. Cons I would say the only thing that isn't optimal is on the Jive mobile app it keeps getting singed out when you turn off your phone or let it go to sleep overnight. That means if you are expecting a call do come to your cell phone via the Jive mobile app you may miss the call if you are not logged into the app software. Review Source BM Brittany M. Director of Client Services Used the software for: 6-12 months ### "Jive gave us everything we were looking for at half the cost we paid before!" June 7, 2018 5.0 The biggest benefits we received immediately were improved call quality (almost no static or dropped calls, which we were experiencing regularly with our prior VoIP provider) and also reduced cost. Jive saves us about 50% per month! We are very pleased. Pros It's simple. The setup of dial plans are click and drag, which make them easy to visualize and the clean look of the overall marketing aligns with how up-to-date we have found the features to bee. Cons Wish there were a way to setup multiple dial plans that would automatically go into effect upon meeting certain criteria (i.e. on a holiday, activate the Holiday plan). We also would like the office chat feature to allow you to see when other users were on a call, away from desk, etc. These are really just features which would enhance an already good product, not must-haves that cause us regular dissatisfaction. Review Source HS Hyrum S. Client Services Manager Financial Services Used the software for: 6-12 months ### "Jive Review" August 30, 2018 4.0 For the most part is has been good, it has been nice to be able to use our cell phones, desk phones, and soft phones. It makes it really easy to be able to business from anywhere which is exactly what we were looking for. It's also great to have transparency in pricing, where we don't get charged extra for using our cell phones. This is key as we may not always be in the office, but it is great to be able to be available from anywhere. Pros Flexibility - our office is not one location, we have many offices and it now makes it easy to work anywhere with Jive. Cons I don't like how you have to change the plans through dial plan. Previously we used RingCentral and if we needed to change the call forwarding, their system was very easy to do that. It could all be done through the schedules, which makes more sense in routing, rather than having to go through the dial plan. I feel like it's a bit more complicated. Review Source CD Chelsea D. Owner Insurance Used the software for: 1-2 years ### "Great for all budgets!" March 20, 2019 5.0 As a new business owner I needed to keep things small and within my budget. Jive solved those problems and is very affordable. Anytime I have a question I can call and they will help me out. They treat me with respect and I will gladly keep paying for their services. Pros I love the fact that I can answer calls anywhere and I can text clients back and forth without giving my personal cell phone number. I can update my voicemail when the office is closed for a holiday. Cons I wish my clients could send pictures within the text. Review Source AE Ariel E. Billing Coordinator Construction Used the software for: 2+ years ### "Simple nearly fool proof IP phone systems" February 8, 2019 5.0 Pros The ease of use! In the industry I belong to, there can be a bit of turnover, and the user friendly interface is just the best for updating contacts, either on the site or our devices. Cons There really arent any... If anything, sometimes there is a delay when moving hardware around, and rebooting devices. Review Source cN cheryl N. office admin Medical Devices Used the software for: 2+ years ### "Jive Comm - Service " April 2, 2019 5.0 Everytime I contact support they are extremely helpful. Usually the issue is resolved with the 1st call. If its not, its because there is something to do on my end. Pros I usually call customer support when I need assistance. I rarely login to the portal. Cons No know negatives, I usually contact customer support. I don't log into the portal. Review Source Adam N. Insurance Agent Insurance Used the software for: 6-12 months ### "So fare my experience as been ok to date they still don't have my company name spelled right " June 11, 2018 4.0 Pros I like that mobile app when I am away from the office. the ability to have an e-fax and worked out well for our office. Cons call quality isn't always that great and getting our phones set up on the system was extremely hard. Review Source Amanda C. Virtual Assistant Hospital & Health Care Used the software for: 6-12 months ### "Okay ISP phone System" July 20, 2019 4.0 Pros being able to use from a web browser, being able to use from almost anywhere Cons There were some issues with being able to use this consistently, not all the calls would ring through and it was hard to retrieve voicemails Review Source Steve M. CEO Education Management Used the software for: Less than 6 months ### "A Scalable Voice Solution at Afforable Price" August 27, 2018 5.0 The sales, purchase and onboarding processes were delivered an excellent experience for me. When I called for support on a particular “how to” question, the support folks lack knowledge on what should have been a simple answer. I have found I have to advocate for myself rather than feeling that the support person is advocating for me. I had to go to another source to obtain answers. Overall, I am happy with the experience with the people and the products. Pros The dashboard is mostly intuitive and was well introduced in the sales and purchase process. Can appear to be a larger enterprise with a very low investment. Cons I have no cons to report regarding the software. Review Source FV Fernando V. IT Coordinator Used the software for: 1-2 years ### " We appreciate the customer service. Plenty of follow-up and reps help walk thru any steps. " June 14, 2018 4.0 Pros We like the scalability of the software. Meaning, we can open new location(s) and simply plug in the phones and we're ready to go live. We also like the dial plan creation tool as well. Please add a print function for the dial plan. Cons Jive voice needs better solution for paging. We've had issues since day 1 with paging options. The mobile app also has several glitches such as freezing and portrait view only. Also, a cleaner PBX admin dashboard would help. For example, it can be confusing updating extensions and usernames due to several interconnected options (users vs devices vs lines). The voicemail options are confusing as well. 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