# Page 9 | GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is GoTo Connect the right VoIP solution for you? Explore 669 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163604/GoTo-Connect/reviews --- GoTo Connect 4.5 (669) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of GoTo Connect ## Showing most helpful reviews Showing 201-225 of 669 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Angela A. Marketing Assistant Marketing and Advertising Used the software for: 1-2 years ### "My Review " January 29, 2019 4.0 My overall experience would be that I like the fact that If I need help Jive customer service is always there to help me. I never feel that I am bothering them, Jive customer service really makes me feel at ease. I also like the fact that customer service takes the time to train me over the phone until I get it. I really appreciate the effort, the follow up emails and just overall the experience. Pros My most favorite part of this software is being able to access the portal and make quick and easy changes myself. It's very simple to learn. This saves me so much time. I'm so grateful Jive has a portal login for users. Cons When I am logged into my admin portal and click on the dial plan, getting the lines to move from section to section can be a pain. It takes me a while for the line to go where I need it to go. For example. If I'm wanting the schedule box to play a new sound clip when it's a holiday, the line or arrow needs to go from the schedule box to the sound clip box. Getting that line to stay without to giving me a hard time would help the process a lot easier. Review Source TS Terry S. President Telecommunications Used the software for: 2+ years ### "Amazing interface" October 5, 2018 5.0 We use both Jive Sip trunks on a Panasonic Communication Server and remote handsets with Jive. It is fully integrated and works great. Very flexible and full of features. Tech support is fantastic and follows up after the fact to make sure all is well. Pros Ease of use. Dial plans that give you full control of callers even in the event of losing your internet connection. No hidden costs and quick turn around time when adding new sets. Cons I can't think of anything off hand. You would have to dig to find something as it is well thought out. Review Source JT Jared T. Supervisor Construction Used the software for: 1-2 years ### "Decent Service" November 6, 2022 3.0 Pros This product is a decent management tool for monitoring employees' phone status. Cons Sometimes, calls that come through will not distribute evenly to all logged-in phones. Review Source NW Nickia W. owner Hospital & Health Care Used the software for: 2+ years ### "One happy customer" October 24, 2018 5.0 Pros The equipment and service is great. The dashboard is user friendly. Customer service was very prompt and helpful with the setup. Cons Troubleshooting and setting up the plan and phones was a bit troublesome. Definitely not a system for my 72 yr old computer challenged co-worker. Review Source BA Bardo A. Business Develpment Manager Insurance Used the software for: 2+ years ### "Jive does a great job in taking care of its customers" February 27, 2019 5.0 Always there to make sure the customer is taken care of Pros Ease of use and their support. their staff is well trained and customer support is always going the extra mile to help out. Cons At first it was not configured properly, but it was mainly use error as I handle three different roles. Review Source MC Mitchell C. Department manager Real Estate Used the software for: 6-12 months ### "Clunky, unreliable and the customer service doesn't exist" May 26, 2022 1.0 We wouldn't recommend in their current state Pros Its a great idea if it worked but the amount of times it cuts out is embarrassing and I prefer to use my mobile which isn't ideal. Cons The connection drops out all the time. Whether I am on wifi or using my own data, it can be a "good connection" one minute and drop out the next. We are currently going through the ombudsmen to get out of our contract because the customer service and the lack of support is substandard for a business. Review Source Cory C. Chief Operating Officer Building Materials Used the software for: 1-2 years ### "A great VOIP option" January 28, 2019 5.0 Pros I love how easy it is to set up a phone tree, how easy it is to set up where phone numbers route, etc. Cons The UI is a little bit difficult to use without some training. Once you know what you're doing, it's pretty intuitive, but to just be dropped in without knowing what you're doing would be very difficult. Review Source DB David B. Implementation Specialist Marketing and Advertising Used the software for: 6-12 months ### "jive's Review" March 20, 2019 4.0 I use Jive for work and it works through our internet connection so I can continue my work without having to worry about missing calls. Pros I like that you don't have to download any software. It is easy to use and very intuitive. Cons The one downside that I can think of is that you always need to keep a browser tab open for it to work. That is the only caveat of not having to download any software. You do need to keep logging in and out of the call queue when you leave and return to your desk. It is not a huge inconvenience but it would be nice to have a toggle switch do the job if that is possible. Review Source W"C Wm. "Bill" C. CEO | Developer Used the software for: 2+ years ### "Great program -- easy to use." June 7, 2018 5.0 It works beautifully in the background. Pros We found that the value for the money is clear. Once it is completely set up it works seamlessly. Cons It is not as intuitive as I would like. We only make small changes occasionally, and we go back in, the re-learning curve is great. Review Source VR Verified Reviewer Business Owner Used the software for: 2+ years ### "Jive is user friendly. Overall cost is good as well." June 7, 2018 4.0 Pros Jive is easy to manuever around the applicable. If there is a problem, I can usually get help from the support team. I like how the features are easy to get to. Cons I did experience some lose in the system. I always hate that since it happens when I actualy need it. Review Source RO Ryan O. Managed Services Technician Information Technology and Services Used the software for: 6-12 months ### "The GoTo For Telephony" February 14, 2023 5.0 Pros The softphone functionality comes in handy when on the go and the navigation is pretty simple. Cons Changes that were made to the PBX can be somewhat frustrating, but still a good overall PBX. Review Source Mandi B. Principal Photographer Photography Used the software for: Less than 6 months ### "Incredible Business Decision" February 10, 2019 5.0 We are a two-person business and we rely on VoIP and digital fax services. Jive makes the workload much more manageable without having to worry about being nickel-and-dimed. Pros Jive offers an extended list of features for an all-inclusive price that puts its competitors to shame. On top of that Jive has the most committed and helpful technical and sales support teams I have ever encountered. The admin interface is pleasing visually and functions in a user-friendly manner. Cons Jive Web and Jive Mobile still have some bugs to work out leaving some gaps in on-the-go workflow. Review Source DY Dallas Y. Operations Consumer Electronics Used the software for: 1-2 years ### "Great Company to Work With" March 20, 2019 5.0 We now have more control over our schedule than with our previous provider. Pros Their customer service is great, the service they provide is very stable and easy to use and the user interface for the portal is extremely user friendly. Cons The only "hard" part about using this software was setting it up, but that's because we didn't have experience changing service providers. Jive was extremely helpful and made the process really easy. Review Source SW Shirley W. Hospital & Health Care Used the software for: 6-12 months ### "Easy to use VOIP flexible system" May 16, 2018 5.0 We found this system when we were looking for a new phone vendor last year. We like the phones we get through them, and they are very constructive and helpful when we're trying to solve issues (like adding new clients and new phone trees). They work to make sure our IT person understands what's available so he can administer most of it for us. When the power is out or something happens and we need to switch trees they do it for us on the fly (usually 2-5 minutes). Pros This is SO easy to setup and administer. We can build different phone trees for different clients or different needs and implement those as we need to. Customer Service is very nice and quick--they fix most things on the fly. Cons We can't set up different ring tones for different companies, but so far that's been the primary "con." The system is easy to use and Customer Service is great. Review Source DS Deborah S. Chief Operating Officer Law Practice Used the software for: 2+ years ### "Great value for money" March 21, 2019 5.0 Jive voice takes care of all of our phone management needs. Customer service is fantastic!! Pros Makes it very easy to manage our phone system; I can easily add and delete users Cons Not compatible with all browsers. But works with the browser we commonly use so no problem really. Review Source AT ANGELA T. CALL CENTER MANAGER Financial Services Used the software for: 2+ years ### "BEST VOIP SYSYTEM EVER" February 11, 2019 5.0 I HAVE MANGE TO COMPILE 8 -10 VERY BUSY TAX OFFICES PHONES TO MY GENERAL CALL CENTER LOCATION AND STILL GIVE THE CLIENTS THE BEST CUSTOMER SERVICE AS IF WE WERE IN THE ACTUAL TAX OFFICE. Pros I LIKE THE EASE OF THE SYSTEM, THAT I AM ABLE TO MANAGE SEVERAL DIFFERENT LOCATIONS AT THE SAME TIME. USE OF A GENERAL VM ON OFF SEASON. THE LIST CAN GO ON AND ON. I CAN MANAGE EVERYTHING FROM ANY LOCATION. Cons NO CONS. I HAVE NO COMPAINTS ABOUT THIS SYSTEM. THERE IS STILL SO MUCH TO LEARN Review Source William V. agent Insurance Used the software for: 6-12 months ### "4th phone service in 3 years" August 14, 2019 4.0 The customer service is good. They will get you the help you need to get the software and phones working correctly Pros The pricing of the service is better than what we came from. Cons The software is more of an app and can be difficult to navigate. Seems that it is a bit cumbersome. Don't have to use the software too much once your system is set up. Reason for choosing GoTo Connect price Switched from [DYL](https://www.capterra.com/p/130022/Dial-Your-Leads/) cost Review Source AC Anne C. office manager Law Practice Used the software for: 2+ years ### "Customer Support" March 20, 2019 5.0 Pros Simplicity and ease to reach a customer support technician. They are willing to assist with walking a customer through the dial plan options, cleaning up, and setting up a new dial plan. Cons Difficulty in setting up holiday dial plan options on my own. Review Source AW Annette W. owner/office manager Insurance Used the software for: 6-12 months ### "Ease of use" September 18, 2019 5.0 We use JiveVoice at the office for our phone system. Customer service is always prompt and helpful. Pros Jive Voice is easy to use and came with instructions to start and all needed equipment was shipped and easy to install. Cons We really have none at this time. We have had a great experince so far with our phone system and will be adding another line shortly. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing GoTo Connect The price was right! Review Source JD Jamie D. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Overall phones" March 20, 2019 5.0 They have several options to utilize with voice mails. Pros Every time that I call someone is always able to help me with my dial plan, its nice they can remote in and take over and make changes for us. Cons The dial plan can be a bit confusing / overwhelming. Review Source AN Andy N. Administrator Hospital & Health Care Used the software for: 2+ years ### "In Support of" February 19, 2019 4.0 In general we have had a good experience with Jive Voice. The customer support is timely and they understand what to do. Pros Once you learn the product, it is very easy to use. Cons As with any software, the more features present, the harder it becomes to utilize things well. Review Source KC Kate C. Project coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Recommend" November 16, 2018 5.0 I would not say we are solving per say a problem. But the support and software has been great. Pros Love that you can use it on your phone via the app, just as if you would be in the office. Also, customer support is pretty amazing. They have always solved my problems. Cons It is tough to find where what is in the admin portal. There is a lot of options, so it takes a while going through it all. I personally do not use it often enough to be really familiar. Review Source KC Kristen C. Sales Manager Hospitality Used the software for: 1-2 years ### "Excellent Way to Port Business Line to Cell Phone" July 26, 2022 5.0 Pros Easy to use app that allows you to receive your business line ported to your cell phone for calls. Would highly recommend so employees do not need to use their cell phones. Cons There are some restrictions for setting up main line numbers and how many people can receive the calls. Review Source MS Matthew S. Pastor Non-Profit Organization Management Used the software for: 1-2 years ### "JIVE a Non-profits friend" August 28, 2018 4.0 Very helpful overall. We have a multi-site location but minimal staff and we like keep original phone numbers that people have known for years but centralizing them to one phone. Ease of use for cell phone app allows us to always be "in" the office. Pros JIVE is able to customized to our needs to allow us to most with out a lot of expense Cons The web portal can be a little tricky to navigate. They update items that make it harder to find when I return Review Source DW Drew W. Information Technology Support Specialist Marketing and Advertising Used the software for: 2+ years ### "Great overall quality and reliability." August 30, 2018 5.0 It has been a good experience because of the flexibility we get with dial plans and things. Pros It is easy to use and troubleshoot when things go wrong. Cons Sometimes we encounter problems with servers, or something, and voicemails come to us in unusable formats. Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.