--- title: "GoTo Connect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GoTo Connect Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/163604/GoTo-Connect/" page_type: "product" language: "en" --- # GoTo Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GoTo Connect ## What is GoTo Connect? We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.​ GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. ## What is GoTo Connect used for? [Remote Work](https://www.capterra.com/remote-work-software/)[Telephony](https://www.capterra.com/telephony-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 670 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Pros & cons Responsive and knowledgeable assistance Intuitive multi-platform user experience Inconsistent call handling features Confusing and slow billing processes Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2026 - Call Center / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GoTo Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.goto.com/&name=GoTo Connect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GoTo Connect 4.5 (670) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (667) Ease Of Use 4.6 (698) Value For Money 4.4 (523) Value For Money 4.2 (678) Customer Service 4.5 (594) Customer Service 4.6 (648) ## GoTo Connect alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) ## FAQs about GoTo Connect Overview ### What problems does GoTo Connect solve? GoTo Connect solves fragmented business communications, difficult remote collaboration, and outdated phone setups by combining cloud calling, video meetings, messaging, call routing, and mobile access in one system. Small businesses, customer service teams, sales staff, office managers, and distributed organizations use it to simplify setup, manage calls anywhere, and maintain professional coverage. Answer based on 437 reviews Overview ### Which roles and teams benefit most from GoTo Connect? GoTo Connect is most used by business owners, executives, office managers, and operations leaders who need reliable business communications across locations and teams. IT administrators use it to manage phone systems and users, while administrative staff and client-facing professionals rely on it for call handling, routing, scheduling, and responsive customer service. Answer based on 603 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is GoTo Connect built for? GoTo Connect is built for businesses of all sizes, but it is used mainly by small businesses at 87%, with Financial Services leading industries at 9%. It also serves midsize businesses at 8% and enterprises at 5%, with Management Consulting at 7% and Insurance at 6% among common industries. Answer based on 669 reviews Features and Usability ### What are the key features of GoTo Connect? GoTo Connect includes core cloud phone features like VoIP, call routing, IVR, auto attendant, call queues, and voicemail to email. Reviewers also highlight differentiators such as the drag-and-drop dial plan editor, mobile and desktop apps for remote calling, call recording, and CRM integrations for click-to-call and call logging. Answer based on 273 reviews Integrations ### Which third-party tools and platforms does GoTo Connect integrate with? GoTo Connect integrates with Google Workspace, Microsoft Azure, Microsoft Teams, Salesforce Sales Cloud, Slack, and Zoho CRM. These connections span collaboration, cloud identity, and CRM workflows, covering common business tools for messaging, meetings, account management, and directory or access-related administration. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on GoTo Connect? GoTo Connect is generally quick for end users to learn, with live online sessions, webinars, videos, and documentation available for training. Reviewers say new employees and nontechnical users often onboard fast, while admins need more time for setup, dial plans, and portal navigation, especially if they make changes infrequently. Answer based on 67 reviews Getting Started and Support ### What customer support options does GoTo Connect offer, and how do users rate the experience? GoTo Connect offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, knowledgeable, and helpful during setup and troubleshooting, though some report long hold times, uneven agent expertise, ticket-related delays, and occasional frustration resolving more complex issues. Answer based on 273 reviews Security ### How does GoTo Connect handle data security and access control? GoTo Connect uses call recording and management as a safety net for tracking incoming and outgoing calls, and its click-to-call feature adds protection by avoiding auto-dialer classification. Some users note limitations, including unmet cloud security requirements, weak Apple Keychain password integration, Android app instability, and frustrations with access-control system compatibility. Answer based on 10 reviews Phone system ### How well does GoTo Connect work as a business phone system? GoTo Connect works well for many small business and remote teams that need VoIP calling, mobile access, extensions, voicemail, and call routing. It gives admins useful control over phone trees and devices, though some companies run into setup problems, app reliability issues, and limits in advanced customization. Answer based on 258 reviews ## Who uses GoTo Connect? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable assistance 89% positive reviews out of 241 Most reviewers describe customer support as prompt, helpful, and effective in resolving technical and setup issues. Inconsistent call handling features 56% negative reviews out of 131 Some reviewers find call management unreliable, with issues in transfers, notifications, logs, and call quality. Intuitive multi-platform user experience 97% positive reviews out of 99 Most users comment ease of use makes managing accounts, making changes, and remote access straightforward. Confusing and slow billing processes 65% negative reviews out of 52 Some reviewers indicate billing issues include unexpected charges, slow support, cancellation difficulties, and unclear invoices. Flexible solution for small businesses 97% positive reviews out of 30 Most users report small business features, affordability, and scalability help support growth and daily operations. Reliance on stable internet connectivity 76% negative reviews out of 51 Most users report internet connection issues disrupt calls, causing dropped calls, poor quality, and service interruptions. ledton B. program manager , 51 - 200 employees. "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed" ## Features AI summary Based on 2,504 VoIP reviews Capterra data shows that buyers of VoIP rank the following features as their top priorities: - **Online Voice Transmission** (**58%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Mobile Access** (**56%**) GoTo Connect supports all three of the features reviewers rate most highly: **Online Voice Transmission**, **Call Routing**, and **Mobile Access**. Together, these capabilities help businesses maintain clear internet-based calling, direct calls to the right people faster, and stay connected from anywhere, allowing teams to respond more quickly and manage communications more efficiently. Online Voice Transmission 4.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Transmit voice and other information digitally Mobile Access 4.4 (30) 56.67% of 30 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Chat/Messaging 3.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Voice Mail 4.2 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Alerts/Notifications 3.7 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Routing 4.3 (28) 60.71% of 28 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria GoTo Connect 90 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Audio/Video Conferencing: Audio/Video Conferencing - Audio/Video Recording: Record audio and/or video - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Custom Greetings/Messages: Custom greetings/messages for incoming callers - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Electronic Signature: Digitally sign online documents - Employee Activity Monitoring: Monitor and track what your employees are doing - Event Scheduling: Plan an event's time and location - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - International Calling: Make international audio and/or video calls - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Recording: Automatically record calls at predetermined times - Screen Sharing: Digitally share screen view with others - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Softphone: Use your computer as a phone device to make calls over the internet - Survey/Poll Management: Create and administer polls and surveys - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.5 (667) 4.5 Based on 667 reviews ## Pricing Value for money 4.4 (523) Free Trial [View pricing plan details](https://www.capterra.com/p/163604/GoTo-Connect/pricing/) Phone System Custom Quote Available It includes: - Call from Any Device, Anywhere - Existing Number Porting - Local, Toll-Free & Vanity Numbers - Toll-Free Minutes - International Calling - Smart Call Routing - Unlimited Auto Attendants - Unlimited Customizable Dial Plans - Unlimited Ring Groups - Call Queues - Hot Desking - Emergency Calling - Virtual Fax Manager - Voicemail to Email - Call Handling - Paging - Intercom - Call Recording - Unlimited Locations - Team Messaging - SMS & MMS - Video Meetings - Local and Cloud Meeting Recording - End-to-End Video Encryption - Flexible Layout - Smart Notes - Meeting Co-Organizers - InRoom Link - Meeting Transcriptions - Miro Integration - Breakout Rooms - Emoji and Audio Reactions - Automated SMS Messages - System Health Dashboard - Call Routing Optimizer & Analytics - SMS/MMS Volume and Delivery Status - Proactive System Alerts - Real-Time & Historical Reports - Single Sign-On - Call Management and
Phone System - Multi-Site Admin and
Management - Device Management Customer Engagement Custom Quote Available It includes: - Shared Inbox - Custom Surveys - AI Powered Messaging Assistant - WebChat Channel - Facebook & Instagram Messenger Channel - SMS & MMS Campaigns - Customizable Dashboards Complete CX Custom Quote Available It includes: - Call Queues - Advanced Rules and Routing - Intelligent Call Routing - Skills Assignment - Tag Management - Call Campaign - Ring Strategy - Monitor and Coach Agents - Call Dispositions - Call Wrap Up - Auto-Queue Callback - Agent Softphone - Agent Dashboard - Co-Browsing - Supervisor Analytics - Interaction Details - AI Chat Analysis - Custom Roles and Permissions Contact Center Custom Quote Available It includes: - Feedback Module - Quality Management - Screen Recording - Auto-Dialer - 20+ Digital and Social Channels - Workforce Management Integrations Value for money 4.4 (523) 4.4 Based on 523 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (594) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (594) 4.5 Based on 594 reviews ## User reviews Overall rating 4.5 Based on 670 reviews Filter by rating 5(406) 4(199) 3(39) 2(12) 1(14) Mentioned topic Sorted by most recent CF Cindy F. Law Clerk Law Practice ### "Great Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 27, 2026 Overall, Goto Connect is among the top VOIP and unified communications services offered on Capterra. Pros Reliable cloud phone and UCaaS platform Strong call quality and uptime Easy mobile and desktop apps Helpful customer support Rich feature set, including AI receptionist, SMS, video meetings, and integrations Cons Initial setup and call routing can have a learning curve Some users report occasional call quality or connectivity issues Complex administration for advanced configurations Mixed experiences with support after onboarding for some organizations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OP Oliver P. CFO Pharmaceuticals ### "Reachable everywhere with just one number" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 6, 2026 This tool has made us significantly more flexible. Seamless as an app on both mobile phones and laptops while working from home. Pros Offers the essential functions we need in our business context and also provides exciting features we haven't used before. Inquiries are answered the same day, even by phone. We've rarely experienced such a a good onboarding process. Cons So far, we have not been able to identify any negative aspects and are pleased to have discovered GoTo Connect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Owner Consumer Services ### "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 30, 2026 ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. Pros ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!! Cons ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!! Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reasons for choosing GoTo Connect Price, but it was 100% not worth it. You really do get what you pay for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Shane C. owner-CEO Construction ### "goto connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 I have had great luck with goto connect and their support team is quick to respond and find resolutions. Pros Ease of use with consolidated services. They have good phone & customer support with quick results. Their pricing structure is good. Cons The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) cost, combined services for optimizing business Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing GoTo Connect better product for me, I had issues with vonage mobile not connecting to my blue tooth Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Technician Medical Devices ### "Best One-on-One Meeting Site for on the go" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 8, 2026 I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes. I always know how it’ll work. Pros I appreciate the simplicity it has in allowing clients to connect without needing a downloaded application. Cons That even with a paid subscription I only have about half an hour for meetings. Sometimes they need to be longer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL LaWanda L. Concierge Representative Health, Wellness and Fitness ### "GoTo phone app " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2026 Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. Pros I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. Cons It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS David S. President Business Supplies and Equipment ### "Very Powerful and complete" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2026 My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. Pros Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. Cons The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) I needed a solution that was more powerful and at a better price. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) [RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Reasons for choosing GoTo Connect Went with Goto because I did not like the voice quality of the others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Natacha B. Psychotherapist Health, Wellness and Fitness ### "Great and easy platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 17, 2025 Overall, I enjoy using the platform; it’s convenient, easy to download and use. I’ve used it multiple times for meetings. Pros I enjoy the video conferencing and AI tools of the platform. For the most part, it’s user-friendly and a convenient tool to use. Cons Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW Ian W. Undisclosed Construction ### "Worst customer experience EVER" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 4, 2025 GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. Run. Don’t walk. Run the other way. There are a thousand better companies out there that actually deliver what they sell. Pros GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal. Cons Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Makaiya H. Service and Construction Admin Construction ### "GoTo - The 21st Century Landline!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 20, 2025 We have really enjoyed GoTo, and are satisfied with the app. It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app. Pros We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate. Cons The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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