# GoTo Connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GoTo Connect Software - reviews, pricing plans, popular comparisons to other VoIP products and more. Source: https://www.capterra.com/p/163604/Jive-Hosted-VoIP --- # GoTo Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GoTo Connect ## What is GoTo Connect? We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.​ GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. ## What is GoTo Connect used for? [Remote Work](https://www.capterra.com/remote-work-software/)[Telephony](https://www.capterra.com/telephony-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/) Overall rating Based on 668 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Pros & cons Responsive and knowledgeable assistance Intuitive and accessible platform Limited call management functionality Inconsistent and confusing billing Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GoTo Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.goto.com/&name=GoTo Connect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GoTo Connect 4.5 (668) VS. [4.6 (14,528)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting Price Contact vendor Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (665) Ease Of Use 4.6 (10,918) Value For Money 4.4 (521) Value For Money 4.5 (6,668) Customer Service 4.5 (592) Customer Service 4.4 (6,419) ## GoTo Connect alternatives Highest Rated [4.7 (24,046)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month [4.7 (859)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) ## Who uses GoTo Connect? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable assistance 90% positive reviews out of 240 Most reviewers appreciate customer support, citing prompt responses, helpful guidance, and effective problem resolution throughout setup and use. joan A program officer , 11 - 50 employees. "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good user interface." Limited call management functionality 55% negative reviews out of 128 Some reviewers report call management challenges, such as unreliable notifications, incomplete logs, and difficulties with transferring or tracking calls. Chandler W Account manager, 1,001 - 5,000 employees. "If a call is missed, it will oftentimes get stuck in the queue." Intuitive and accessible platform 97% positive reviews out of 99 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup, intuitive interfaces, and simple management across devices. Inconsistent and confusing billing 64% negative reviews out of 50 Some reviewers describe billing issues, including unexpected charges, difficulty canceling accounts, slow support, and lack of clear communication about fees. Flexible solution for growth 97% positive reviews out of 30 Most reviewers indicate small business features support affordable scaling, essential tools, and adaptability as needs change. Reliance on stable internet 76% negative reviews out of 50 Most reviewers report internet connection issues disrupt phone service, causing dropped calls and inconsistent performance during outages or weak networks. DeVora M Owner/Operator, 1 employee. "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as well." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.4 (29) 55.17% of 29 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Routing 4.3 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria VoIP Connection 4.2 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Real-Time Chat 4.3 (18) 38.89% of 18 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Remote Access/Control 4.4 (18) 50.00% of 18 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Automatic Call Distribution 3.9 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Distribute/route/connect calls GoTo Connect 90 features Define levels of authorization for access to specific files or systems Integrates with Active Directory System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Audio/Video Conferencing Record audio and/or video A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Measure campaign influence through collection of keyword tracking and revenue sources Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Custom greetings/messages for incoming callers Assembly of graphs and charts for visualizing and tracking statistics/metrics Digitally sign online documents Monitor and track what your employees are doing Plan an event's time and location Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. A call center that primarily receives calls, typically customer service focused Make international audio and/or video calls Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls System calls multiple numbers at once and connects the agent to the first number that answers Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Plan and coordinate all the resources, costs and time needed to execute assignments Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Active reporting of data and metrics Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Digitally share screen view with others Enables the connectivity to send and receive calls over the internet Use your computer as a phone device to make calls over the internet Create and administer polls and surveys Create, manage and track all task activities and progression Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Presenter can see and hear participants and vice versa. Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.5 (665) 4.5 Based on 665 reviews ## Pricing Value for money 4.4 (521) ### Starting price Contact vendor for pricing Free trial available [View all Pricing Plans](https://www.capterra.com/p/163604/GoTo-Connect/pricing/) Value for money 4.4 (521) 4.4 Based on 521 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (592) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (592) 4.5 Based on 592 reviews ## User reviews Overall rating 4.5 Based on 668 reviews Filter by rating 5(405) 4(198) 3(39) 2(12) 1(14) Mentioned topic Sorted by most recent AU Anonymous User Owner Consumer Services ### "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 30, 2026 ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. Pros ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!! Cons ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!! Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM. Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reasons for choosing GoTo Connect Price, but it was 100% not worth it. You really do get what you pay for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Shane C. owner-CEO Construction ### "goto connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 I have had great luck with goto connect and their support team is quick to respond and find resolutions. Pros Ease of use with consolidated services. They have good phone & customer support with quick results. Their pricing structure is good. Cons The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) cost, combined services for optimizing business Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing GoTo Connect better product for me, I had issues with vonage mobile not connecting to my blue tooth Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Technician Medical Devices ### "Best One-on-One Meeting Site for on the go" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 8, 2026 I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes. I always know how it’ll work. Pros I appreciate the simplicity it has in allowing clients to connect without needing a downloaded application. Cons That even with a paid subscription I only have about half an hour for meetings. Sometimes they need to be longer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL LaWanda L. Concierge Representative Health, Wellness and Fitness ### "GoTo phone app " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2026 Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. Pros I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. Cons It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS David S. President Business Supplies and Equipment ### "Very Powerful and complete" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2026 My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. Pros Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. Cons The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) I needed a solution that was more powerful and at a better price. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) [RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Reasons for choosing GoTo Connect Went with Goto because I did not like the voice quality of the others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Natacha B. Psychotherapist Health, Wellness and Fitness ### "Great and easy platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 17, 2025 Overall, I enjoy using the platform; it’s convenient, easy to download and use. I’ve used it multiple times for meetings. Pros I enjoy the video conferencing and AI tools of the platform. For the most part, it’s user-friendly and a convenient tool to use. Cons Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW Ian W. Undisclosed Construction ### "Worst customer experience EVER" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 4, 2025 GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. Run. Don’t walk. Run the other way. There are a thousand better companies out there that actually deliver what they sell. Pros GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal. Cons Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Makaiya H. Service and Construction Admin Construction ### "GoTo - The 21st Century Landline!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 20, 2025 We have really enjoyed GoTo, and are satisfied with the app. It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app. Pros We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate. Cons The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Alex M. Finance Manager Hospital & Health Care ### "Good system" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 30, 2025 runs well as a phone service, and runs in the background so nobody notices that it is working Pros The usability to customize multiple locations across a company Cons you have to use specific phones and cannot reuse older versions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Chad M. Assistant Manager Renewables & Environment ### "Very Useful Call Center Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2025 My overall experience with GoTo Connect is very positive. The app fits all of our needs so far and is very easy to work with. Pros I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features. Being able to have an accurate view of every active agent in the call center is crucial. Cons The app needs to integrate its older feature called Call Reports. The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Popular comparisons [Microsoft Teams vs GoTo Connect](https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams)[Zoom Workplace vs GoTo Connect](https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect)[Slack vs GoTo Connect](https://www.capterra.com/compare/135003-163604/Slack-vs-GoTo-Connect)[Google Workspace vs GoTo Connect](https://www.capterra.com/compare/163604-247901/GoTo-Connect-vs-Google-Workspace)[Ringover vs GoTo Connect](https://www.capterra.com/compare/163604-169627/GoTo-Connect-vs-RingOver)[GoTo Meeting vs GoTo Connect](https://www.capterra.com/compare/163332-163604/GoToMeeting-vs-GoTo-Connect) [RingEX vs GoTo Connect](https://www.capterra.com/compare/163604-242188/GoTo-Connect-vs-RingCentral-MVP)[Webex Suite vs GoTo Connect](https://www.capterra.com/compare/163604-237272/GoTo-Connect-vs-Webex)[3CX vs GoTo Connect](https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect)[Acefone vs GoTo Connect](https://www.capterra.com/compare/163604-264770/GoTo-Connect-vs-Acefone)[CloudTalk vs GoTo Connect](https://www.capterra.com/compare/163604-182004/GoTo-Connect-vs-CloudTalk)[Zoom Phone vs GoTo Connect](https://www.capterra.com/compare/163604-208535/GoTo-Connect-vs-Zoom-Phone)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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