Who Uses This Software?

Jive's Hosted VoIP service is suited for businesses of all sizes, from small insurance agencies to giant corporations. Organizations (K12, Gov, Corp, Higher Ed) benefit from our easy to scale solution


Average Ratings

530 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Jive Communications
  • jive.com/
  • Founded 2006
  • United States

About Jive Voice

**Limited Time Offer** Get GoToMeeting Pro with purchase of a Jive Voice user. Jives Business Phone System, web soft phone, and contact center products are all cloud-based, freeing you from extra equipment and empowering you and your team to work anywhere and reduce unnecessary expenses. Enjoy Jive's suite of Hosted VoIp features including unlimited voicemail boxes, auto attendants, local and long-distance and more!


Jive Voice Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Jive Voice Reviews Recently Reviewed!


Great Software in the Making

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of.

Cons: The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future.

Overall: It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available!

Using Jive Communications PBX as a small business Solution

Oct 06, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price. Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines. In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment. Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out. They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started. Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients.

Pros: * Very reasonable cost. * Great Customer Service * Free virtual extensions (forwarding to mobile phones) * Easy to use web interface. * Good voice quality

Cons: * Some issues with billing (but they got that sorted out) * Fax service is not as easy to use. * Slower delivery with phones (but that was due to a glitch in their system)

Recommendations to other buyers: If your needs our similar to our needs I would highly recommend using Jive. I would suggest a staged approach where you first get a VOIP phone and try out their service. If you are happy with it, then forward your existing number to them and have your staff / clients try it out. If all that goes well then port your number to Jive. I believe you will be very happy with their service.

Overall positive experience.

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Does what you think it should do, completely replaces analog phone systems and the need to have an expensive technician setup or manage the system. Plenty of functionality and customization options. Drag and drop Dial Plan. Easy to modify and expand as business needs change, Multiple location support. Competitive pricing. Fast, friendly and mostly knowledgeable support team.

Cons: Some setup and troubleshooting information that should be plainly available can be hard to find. Fully understanding the console, setting up lines, users, dial plans, devices, etc., and managing the system is not for the technically challenged. You need a logical mind. When reaching out to customer service, the first person you speak with in support can't help. Their job is to give you a ticket # and transfer you. Some very tiny, inconspicuous settings can have a major impact on how the system works or does not work. You should be able to modify dial plan items (like message recordings) from a direct link within the dial plan. Initial issues with call dropping, but since resolved. Any VOIP's downside is dependence on decent internet connectivity. If the internet is having issues, your phone system will have issues. Rebooting your phones seems to fix most issues.

Overall: Lower setup costs, lower operational costs, lower maintenance and management costs. Allowed management of communications systems to go in-house.

Jive - highly recommended!

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jive is very customizable! You can make changes on the fly; you can access the system on your desk phone, your cell phone or even your computer.

I like how you can go into the portal and change the dial plan, close the office and temporarily forward phone calls to another line or office, then revert it back to normal--all with relative ease.

I also like how you get so many features that are included -- they don't nickel and dime for each thing!

One more thing I like is the presence monitoring on the phones, I can see on my phone screen if one of my coworkers is on a call so I know if I should transfer the caller or just send them to voice mail.

Cons: Faxing is limited to 5 pages or less. However, now that I think about that, I hardly get any faxes anymore because people simply send me PDFs instead.

Overall: We have been Jive customers for more than 3 years now. I am not always accepting of changes, so I was not very happy when I had to learn how to use the new phone--but boy am I glad now that my boss made the decision to switch to Jive's VoIP phone system solution. We have different phones, but the one I like the most is the one that works just like my cell--it has a touch screen and it is so easy to use.

Jive has been a great add to my business. Does what I need, how I need it, at a reasonable price.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that Jive is completely customizable and intuitive, and we can alter and edit our call routing and auto-attendant services, etc. ourselves, without needing to get customer support involved. That's awesome.

I looked around at a slew of providers and went with Jive. I've been very happy with the decision. Jive does everything that I need, and does it well. And they don't nickle & dime you on features -- their standard pricing includes a lot for the money.

I've also been very impressed with the sound quality too. Their up-time has been stellar as well.

I also like how responsive their support is too. On the very few occasions that I've had a question or needed to know how do something, they've been readily available.

Cons: Surprisingly, nothing quickly jumps to mind. Virtually the only minor thing that I could see Jive altering, is to perhaps include some other options for the storage of recordings. Right now, recording capabilities require linkage with an Amazon AWS account. It would be nice to have some additional options, like perhaps within Jive itself, or on Google Drive, locally stored, etc.

Good, almost great.

Jun 08, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Integration into our dental practice management software. Curved Hero.

Text messaging evolution has gotten better, but need improvement.

Cons: Two things:

1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to.

2) customer support emails: they need to summarize the issues in their emails asking if the issue has been resolved. I have many staff members and from time to time they call Jive to help with an issue. I see Jive respond asking if everything is fixed, which is great, but I don't know what is fixed. It would be great, if in the follow up email, Jive would include:

1) a summary of the problem

2) who called it in

3) who is fixing the issue

4) what was done to fix it

5) then ask if everything is good

That type of response would be impressive and I don't think it would take much to make that happen.

3) Extra emphasis on the text option - fix it, DON'T drop it. Thx.

Chief Clerk

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has features which are very useful.

1. Monitoring individual user time and calls

2. Complete lists of incoming and outgoing calls to particular numbers

3. The easy ability to change the ring group from the receptionist to all users

4. Regular service updates on service issues

Cons: Nothing. It is exactly what we need and want

Overall: We are managing individual productivity better with the monitoring capabilities Jive offers and the reassurance and reliability of record keeping and management of incoming and outgoing calls has been a terrific safety net with customers. Customer service/tech support is perhaps the absolute best feature of the service. The technicians are outstanding, knowledgeable, friendly and professional and always aware of the pressure on our end to resolve issues quickly and effectively. And the follow up is truly exceptional, I have never, ever experienced this level of support from any company. In this regard the company is truly outstanding. I recommend Jive to my business colleagues and wholeheartedly endorse the service and software. To say it makes my job responsibilities more effective and more pleasant would be a gross understatement. I would give Jive my highest recommendation of any vendor we deal with.

5yrs and still satisified

Jun 15, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management.

Cons: proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets.

Overall: substantial cost savings year over year with fully administrative capability. If you want to perform much of the admin yourself (I do!) the incredibly robust capabilities make it possible to create a system that rivals far more expensive large scale corporate phone solutions.

Jive Review of Beta Web Client

Nov 29, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Already submitted a lengthy review.

Cons: Lack of mature software client and consequently cost.

Overall: I didn't spend a ton of time testing for two reasons. A softphone web client was in beta and there wasn't a lot to test. The second reason is for the cost I didn't feel I was getting much for my money due to the lack of a fully functional softphone. I felt Jive was way behind on the software side yet still charging a significant amount of money. I opted to go with 3CX which is significantly less expensive and offers a similar feature set. I feel that Jive has potential to be great but they need to get there fast. There are three areas in my opinion where Jive could differentiate them from their competitors:

1. Make the hard phone and soft phone fully integrated so that when you pick up the handset on the hard phone the soft phone also opens a line and vice versa. Look at Mitel's UC agent. They did a great job on this.

2. Make the soft phone web version easy for a receptionist to use. Deploy the web version to companies that take over a 100 calls in a day and take the feedback seriously.

3. This seems like a small feature but I believe that it is an important one. I found that not many cloud VoIP solutions can play a beep when doing an announced/warm transfer. When the receptionist hands off the call the person taking the call has no idea when the call was actually transferred. It's an annoying feature that just makes sense and should be there. I believe it is a feature found more in traditional PBX systems and has been lost.

4. A big negative for me was the lack of control over updates. I had RingCentral and the Polycom updates that were pushed out were not good and changed the way our receptionist was able to handle calls. If you could figure out a way to allow the administrators control over when and how updates get pushed out you would have a huge advantage. It would be ideal to be able to deploy to a pilot group of users to see how the new update is going to affect users before pushing it out to the entire company. With 3CX I can at least plan for when I want to do the update and give users a warning. I can also wait a few weeks and see if other people are having issues with the updates before I decide to push them out.

Lastly, find a way to get your price down. I know you are competitive but with systems like 3CX that can be placed in the cloud I see no value add going with Jive.

Most important, listen to your user community and put a system in place that allows them to contribute to the product.

Thanks,

Jeremy Miller

Recommendations to other buyers: See my other notes.

Jive

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is great and I always get help when I call in which is a lot. Everything is very easy to setup for new users.

Cons: Jive Web isnt great. There are (or were) a lot of bugs with it. We have some users who show they have messages or vms when they dont. I have contacted support about it and they have been very helpful but havent really found a fix. The texting option was in beta but isnt anymore? (not sure) so it works fine for the most part but acts strange sometimes and will stop working. I guess reporting is in beta as well and that is difficult to understand though this is in the PBX admin side vs Jive Web.

Overall: I really like them. Being on the IT side they are always very helpful and have assisted me in solving issues (or just done it themselves). The reliability was shaky at first but we have had the service go down in months and months vs Ringcentral where it would go down a few times a month even if only for a few minutes. The admin side PBX takes some getting use to, but once you do its a breeze to set up new users and change features, but when you are learning something new, make sure you take note of all the steps needed to set things up, because you might forget the next time. Though this might be more my fault as this is my first time working with phones in depth. Though they need some improvement on the web/app side vs RC. They are far superior in ease of use and reliability.

Jive is a VOIP service provider. Solid user interface and stellar customer support.

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jive is a VOIP service provider that provides a very elegant and easy to navigate user interface for small to medium sized business voice services. But VOIP implementation is complex, what is most notable is both the response time and the quality of knowledge in the customer support team. They should be on a competitive short list, but should probably be picked over their competition because of their support staff.

Cons: I only have any minor quibbles with the software, but first it is important to note there are significant complexities to implementing VOIP over data networks. While jive's voice services can operate over a wide variety of network configurations, it is very important to make sure the network infrastructure can support the prioritization of Jive voice services on the network or the jive voice traffic is segregated to a router and switch configuration that is optimized for VOIP.

One minor note is the iOS VOIP app doesn't relay full caller id information and does not send an alert when it is disconnected. The UI on the app needs a little polish as well, but perfectly fine for most users.

Overall: It runs our telephony infrastructure.

Couldn't be happier with JIVE!

Apr 25, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our company switched over to Jive VOIP phones after speaking with sales reps from several Hosted VOIP providers (8x8 and Mitel were the runners up). I choose Jive because of the awesome feature set (all included), no contract and great customer service.

Some of the features that Jive includes for free are upcharges with other companies (Presence Monitoring, mobile soft phone app, chrome browser plug in with click to dial, virtual fax, unlimited conference bridges' etc). It is really nice to be able to have all these if you need or want to use them. I also really like the user interface and dial plan editor which is super easy to use and makes customization almost unlimited. About the only feature you would have to pay more for is space for call recording on Amazon if you want to record calls.

We had a few great demos with the setup folks and they were all very knowledgeable and very willing to help. It is really impressive to me how good the customer service with Jive is. Everyone I have ever spoken to there is so helpful and friendly.

Jive gave me 2 polycom phones on a free trial which was great. We ended up going with the VVX400 phones. During the trial we were able to determine we had an internet issue with Comcast (Maybe Jive can give them a customer service lesson!) and were able to get that resolved before going live which made the turnover much better. I highly recommend a trial period.

Our number port was quicker than expected and we have had great call quality since we switched. We have 50mbps down and 10mbps up Comcast business internet connection and 10 phones. We did have some issues with the presence monitoring that Jive's awesome tech support ironed out with some setting changes on our SonicWall firewall (increase UDP time out to 300 for any IT folk).

I knew I wanted Hosted VOIP to get rid of the maintenance and upgrades associated with having our own PBX' But, I was worried to make the switch after having most local phone folks try to talk me out of it and hearing many call quality horror stories. But, through the whole process Jive was very helpful and they make it possible for you to switch without worry by doing a free trial. I am very happy with my choice!

Jive is toos

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jive has made the implementation of their services very smooth. The phone Retal is extremely user friendly for both the customer and the partner.

Cons: Jive has dropped the ball on intergrating with non-VoIP compatible systems such as access controls. They have made improvements with this but it's still a point of frustration. Jive also commits to supporting older VoIP equipment but in the end are unable to do so on some models. I would suggest they thoroughly test before committing to supporting it.

Overall: Overall, they are a good company to work with. If I was to compare them to other VoIP host, they are the best but is that good enough. Customers are extremely demanding and being the best of a subpar service industry is not tolerated. They should support their partners almore when it comes to failures on their part. Be proactive in testing and implementation, not reactive.

Excellent Service with Great Support

Feb 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Jive for a year now. We wanted a solution that would integrate with our CRM. Our previous VOIP solution was unable to do so. On top of this capability, Jive costs us about $/line less. Voice quality is excellent, if I am out of the office the line rings through to my cell, and as far as the caller is concerned, I am in my office. I was able to port my lines from the previous company without a hassle. Set up was easy, and support has been excellent. If there is one drawback it is the fax system. It is a bit clunky to use. However, as we do not send many faxes it has not been a big issue.

Pros: Excellent sound quality Easy to port existing numbers Excellent support Integrates with Redtail CRM Graphic oriented call routing Click to dial Unified communications

Cons: Fax system is not very user friendly Jive desktop still in Beta

Recommendations to other buyers: You owe it to yourself to try out this VOIP provider It is very business friendly. While it may not be as polished as some of the more.... seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive.

Good, efficient, saves me money but has issues

Jun 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Automated options are great. The eFax set up is great. I use it multiple times a week. I don't have any problems with that. 24/7 customer service is helpful since I am Open everyday. I was able to save, per month on combining my 4 lines together.

Cons: Customer service needs more training. They did not know that an intercom option. Whenever I have an issue, sometimes after calling the customer service team, they fix it but can't explain to me how they fixed it. Sometimes the reception is a little off for whatever reason because I have had customers call and can't hear us or we can't hear them. The dial plan needs work. I have so many lines and different auto attendants, it gets messy but the dial plan needs to light up between dial plans or something to identify the lines. It gets super confusing. Everything is connected via internet. If that's down, I'm screwed.

Jive has transformed my regular answering system to a professional automated line.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: That it helps keep people in queue. It allows you to record many different recordings for different options. You can put many people on hold at once. You can have people choose the best option in case you don't answer they have many different choices. Leave voice mails, keep on hold, transfer and more. I like that it has customer service in case you ever need help or assistant configuring your set-up. A customer representative can even do the set up for you if is too confusing or you can't figure it out. I also like that you can make any changes to your service on line by just creating your account. You can manage it from anywhere you are.

Cons: some features I wish were available are not. That it helps keep people in queue. It allows you to record many different recordings for different options. You can put many people on hold at once. You can have people choose the best option in case you don't answer they have many different choices. Leave voice mails, keep on hold, transfer and more. I like that it has customer service in case you ever need help or assistant configuring your set-up. A customer representative can even do the set up for you if is too confusing or you can't figure it out. I also like that you can make any changes to your service on line by just creating your account. You can manage it from anywhere you are.

Jive has transformed my regular answering system to a professional automated line.

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the phone support. Representatives can talk you through everything and explain all your questions. They can also set up your phone line in the customized way you want it. You can put multiple people on hold. If anything doesn't make sense you can call anytime for support.

I like all the features Jive has to offer for your line. You can add or remove features depending on your needs for phone service. They have capacity for voicemail and personalized voicemail setup.

Cons: I like the phone support. Representatives can talk you through everything and explain all your questions. They can also set up your phone line in the customized way you want it. You can put multiple people on hold. If anything doesn't make sense you can call anytime for support.

I like all the features Jive has to offer for your line. You can add or remove features depending on your needs for phone service. They have capacity for voicemail and personalized voicemail setup.

Overall: I like the phone support. Representatives can talk you through everything and explain all your questions. They can also set up your phone line in the customized way you want it. You can put multiple people on hold. If anything doesn't make sense you can call anytime for support.

I like all the features Jive has to offer for your line. You can add or remove features depending on your needs for phone service. They have capacity for voicemail and personalized voicemail setup.

The ease of the auto-attendant setup makes this the best telecom service around

Jun 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The auto-attendant service has a graphic interface that is easier to use than any company we have dealt with. The free additional features is a big plus, where a lot of companies nickel and dime you. 24/7 customer support is helpful and allows you to configure off hours.

Cons: So far we have little to complain about. There is no cost effective way to run multiple phones for one individual, without paying multiple device fees. So if you have a phone in the office, and at home, you are paying double. A visual mapping of where calls are directed for an individually selected phone would be useful, but we haven't had any issues to complain about.

Overall: Easy voip setup

NOT a robot - Thank you JIVE

Nov 01, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to build a visual flow chart of where, and how to direct the calls. What make the software WORK, is the live customer support!

Cons: Setting up voice messages for the different phone lines isn't so easy. Too many steps.

Overall: Working with software isn't my forte. I help lead, and equip people. Learning how to use systems drains my emotional batteries.

JIVE customer support is fantastic. Real people, with great fixes. They both walked me through the problems I encountered, and also did fixes for me quickly. In a world of text support, and dialing through the numbers for far too long before getting a live voice; JIVE stands above many.

Excellent support. Good product. Value and quality is what you get.

We're happy customers

Recommendations to other buyers: You'd have to talk to our Director of Operations

Middle of the Road VoIP

Aug 29, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them.

Cons: The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is.

Overall: It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well.

They have successfully taught a Luddite !

Jun 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: These guys get it! The world does not want to learn everything about telephone systems. Small business owners want to plug 'n' play. But complicated products need setup. Jive was there with me in setting up my two phone system (soon to be three!) They walked me through all the setup and settings, and even fought comcast for me. I would have given up and sent everything back but for the outstanding customer service. That's the value I get, not all the gee whiz stuff that I'll never use.

Cons: By definition, if you want a powerful phone system, you need a big manual. My questions are so basic, I could never find the answer. Need more of a basic startup and then drill down to more information.

Overall: Everyday, no problems, no hiccups, no crashes, no unexplained mysteries.

Jive has been an excellent choice for our business !! Easy to use and features are excellent !!

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can transfer our phones from anywhere, I do not have to be near the phone. If we have any technical difficulties at an office I can log in from any computer and forward phones to another. My clients no longer have to wait on hold, they can be rerouted from one location to another. The system is amazing and even my lesser then tech saavy employees can figure it out !!!

Cons: We have an older phone system and due to upgrades I can no longer add additional handsets without replacing the base. Not a huge deal but would be handy to just order handsets in the future.

Jive Communications positive experience

Oct 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jive did a great job of incentivizing making the change to VoIP with a great deal on the equipment needed to get started. They managed the set up process well and the customer support was excellent. Love the Management panel for building out answering queues, ring groups and auto attendants.

Cons: The Fax interface is not robust and is prone to crashing and needing to power cycle. We have had some marginal problems with quality from time to time and we did need to change our Router to a more expensive router to handle the phones. That was not clear from the beginning.

Take your business wherever you go!

Jun 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software phones, which allow access for your computer, no hard phone needed.

Dial Plans

Ability to change messages and turn phone on and off easily

Competitive

Available technical support

Cons: Report features are not practical, too much analysis needed to use the information

Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator. Again, an employee is not getting credit for taking a call.

Overall: Our staff can work from home in many different states.

Every time I call service is excellent and problems are resolved quickly

Jun 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very little issues. When a problem does occur I can check status and see when its fixed in real time

Cons: Just when our area has internet issues it affects the phones due to wifi base. Not Jives fault but definitely our biggest issues due to the area we are in being more prone to these problems and both internet companies are run through the same system so no way around

Overall: We have already recommended to many other clinics that are friends and they all use also. Benefit is many lines for an affordable price, voicemail and holiday settings, transferring calls, and being able to have multiple calls on one phone

Moving Towards Excellence

Jun 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall this company integration plan is well thought out and that creates a smooth transition for onboarding clients and reduces the offboarding associated with poor integration strategies by hosted competitors.

Cons: Jive needs to spend time on taking the Apple approach to removing ambiguity and non-intuitive processes within their portals. While their customer and VAR portals are good they could be great.

Overall: cost benefits for clients, lower cost of ownership and meets numerous vertical needs using either all hosted hybrid or SIP trunks. The width of the solutions allows more market capture.

I love working with the Jive Communications team as they are always very helpful and friendly.

Jun 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely flexible and we can make changes on the spot. If we have a snow day or are working from out of state, we can have the phones forwarded to our cell phones, etc.. and the clients would never know we weren't in the office. You can also forward calls to a cell phone, so when the boss is on the road, I can forward a client directly to his cell and again, they don't even know he's not in the office.

Cons: Sometimes I struggle with making the changes online (not as intuitive as I require, but then again maybe it's just me), and need to call to request assistance from the Jive Support staf., However, they are great about accommodating my requests and making the changes immediately as needed. Would like more step by step instructions available online so I can do it myself if possible.

Overall: It's seemless and flexible. When our phones and systems (internet) goes down, we can have the phones quickly forwarded to our cell phones and thus, we don't miss any client calls or requests.

Extremely user-friendly, excellent customer service

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The administration portal is extremely intuitive and user-friendly. I like the transparency and ability to control the interface remotely. Since our company transitioned to Jive eight months ago, it's been nothing but smooth sailing. The voice quality is superb, especially for our hard-of-hearing staff. Additionally, our small team of ten all report ease of use and preference over our previous voice provider.

Cons: When we initially signed our control, there was some issue with service interruption and our phone lines not working. It was short-lived because the customer service and our account rep worked immediately to remediate the issue, which ended up being an issue on our end (so nothing to do with Jive itself). Additionally, setting up an admin for the Jive Voice portal was a little challenging although everything ultimately worked out.

Capterra-loader

Recommended for Businesses that Need More Functions and Features in Their Phone Menus

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like how many options, features, and functions the software has to offer for VoIP phone systems. The software is easy-to-use for those who are versed in software configuration. I also like that the app for it gets rid of the need for companies to buy their employees company cell phones. With the app, all you need is Internet to receive and send calls from your work number.

Cons: I don't like some of the hidden costs. Make sure to discuss all associated costs with your sales representative.

Overall: The overall experience with Jive has been positive.

Excellent features for a great price.

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many features right out of the gate, plus Jive is always adding features and making the solution even better. The pricing is great, granted I am a Not for Profit, but even with that considered, price it yourself as I know you will find it a great value.

Cons: Honestly I had to think about a "Con" because the solution is really great, however, I feel moving a User and reassigning the phone could be a little easier or "cleaner" if you will.

Overall: Administer from anywhere, just need a browser. Easy setup, automation, conference calls, multiple directories....just many, many benefits.

My Opinions about Jive

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and robust administrator interface.

Cons: I was the one that submitted the request for a phone directory capability. I would love it if the resulting report was in a spreadsheet, rather than a PDF, so it would be easier to edit and have control over the formatting.

Overall: All very positive. I love that you are open to ideas via ideas@jive.com, and I've seen them take place which shows a commitment to listening. The system has been very stable. My Channel Manager is VERY responsive and goes above and beyond to help. All in all, Jive is an easy company to work with, the product performs well and it is very stable.

Jive gave us everything we were looking for at half the cost we paid before!

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's simple. The setup of dial plans are click and drag, which make them easy to visualize and the clean look of the overall marketing aligns with how up-to-date we have found the features to bee.

Cons: Wish there were a way to setup multiple dial plans that would automatically go into effect upon meeting certain criteria (i.e. on a holiday, activate the Holiday plan). We also would like the office chat feature to allow you to see when other users were on a call, away from desk, etc. These are really just features which would enhance an already good product, not must-haves that cause us regular dissatisfaction.

Overall: The biggest benefits we received immediately were improved call quality (almost no static or dropped calls, which we were experiencing regularly with our prior VoIP provider) and also reduced cost. Jive saves us about 50% per month! We are very pleased.

Jive Review

Aug 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility - our office is not one location, we have many offices and it now makes it easy to work anywhere with Jive.

Cons: I don't like how you have to change the plans through dial plan. Previously we used RingCentral and if we needed to change the call forwarding, their system was very easy to do that. It could all be done through the schedules, which makes more sense in routing, rather than having to go through the dial plan. I feel like it's a bit more complicated.

Overall: For the most part is has been good, it has been nice to be able to use our cell phones, desk phones, and soft phones. It makes it really easy to be able to business from anywhere which is exactly what we were looking for. It's also great to have transparency in pricing, where we don't get charged extra for using our cell phones. This is key as we may not always be in the office, but it is great to be able to be available from anywhere.

Capterra-loader

Jive gave me step-by step guidance on how to properly and effectively set up Jive voice.

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My biggest win with Jive was having one voice mail location for both of our offices. We can set them up, change the message, retrieve and even see them visually from any location. We do not need to be in the offices to preform any of these actions. This is especially great being a seasonal business. We can custom-tailor the entire system to fit our needs. Jive also allowed us to have one billing for both locations.

Cons: We have used Jive for the entire season now and there is not anything we have disliked about the software or the customer service.

Overall: Our Biggest Win is one billing location, centralized control and the ability to control from any location

Quality service that is dependable

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jive voice is very dependable, when I need it to work it does. Call quality is clear and features meet our needs.

Cons: If I have questions about customization it's challenging to get a hold of support. Also the options while in voicemail seem excessive. I have to chose an option sometimes 3 times to get what I want. Seems there could be a simpler way to get to my end result.

Overall: It serves our purposes and was not challenging to set up. Allows us to customize it to fit our needs versus something straight out of the box that doesn't.

Amazing interface

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Dial plans that give you full control of callers even in the event of losing your internet connection. No hidden costs and quick turn around time when adding new sets.

Cons: I can't think of anything off hand. You would have to dig to find something as it is well thought out.

Overall: We use both Jive Sip trunks on a Panasonic Communication Server and remote handsets with Jive. It is fully integrated and works great. Very flexible and full of features. Tech support is fantastic and follows up after the fact to make sure all is well.

We appreciate the customer service. Plenty of follow-up and reps help walk thru any steps.

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the scalability of the software. Meaning, we can open new location(s) and simply plug in the phones and we're ready to go live. We also like the dial plan creation tool as well. Please add a print function for the dial plan.

Cons: Jive voice needs better solution for paging. We've had issues since day 1 with paging options. The mobile app also has several glitches such as freezing and portrait view only. Also, a cleaner PBX admin dashboard would help. For example, it can be confusing updating extensions and usernames due to several interconnected options (users vs devices vs lines). The voicemail options are confusing as well.

Easy to use VOIP flexible system

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We found this system when we were looking for a new phone vendor last year. We like the phones we get through them, and they are very constructive and helpful when we're trying to solve issues (like adding new clients and new phone trees). They work to make sure our IT person understands what's available so he can administer most of it for us. When the power is out or something happens and we need to switch trees they do it for us on the fly (usually 2-5 minutes).

Pros: This is SO easy to setup and administer. We can build different phone trees for different clients or different needs and implement those as we need to. Customer Service is very nice and quick--they fix most things on the fly.

Cons: We can't set up different ring tones for different companies, but so far that's been the primary "con." The system is easy to use and Customer Service is great.

If there is ever an issue, they are always able to resolve it.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is easy to use. However, if one is in need of assistance, or diagnostic for an issue, customer service has always been good at resolving any issues or assisting me in diagnosing issues that may not be Jive related.

Cons: There are little to no cons associated with this system short of some occasional interference or disruption of service due to internet service providers. The online portal could be a bit more simplified.

Great experience. Jive support people worked with us to make sure everything went in as needed.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of modifying the system to do what we need to do. It's just a few clicks away and several of us can do it. It's not like it is a one man show.

Cons: The ACD capabilities leave out some options that we would like to see. Particularly the hunting option of Linear Priority hunting, where I can assign who gets the first and next call. I use people with different jobs as overflow. So I only want them to get the call if others are busy.

Jive Works Great!

Nov 15, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: It does require some technical knowledge and I have a business guru that helped me set up this system.

Overall: I started using Jive a little over two years ago. It works great. I use my main business line, fax line and an 800# in my business. I have programmed it to ring over to my cell phone (if I do not answer the land line), so I do not miss many calls anymore. This feature does make me money! Last, I dropped my monthly expenses from about $140/mo. with AT&T to about $60/mo. with Jive. I highly recommend Jive for your business!

Recommendations to other buyers: It is a good system!

Right out of the gate getting the Jive system has been an excellent decision.

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reduced our phone bill by half; Jive's excellent support team; lots of funtionality - really like the Follow Me functions. Good reporting tools as well.

Cons: The Dial Plan can be very confusing when you don't use it but a few times a year for holiday outage messages.

Overall: If you are asking about the survey software, I did not get any benefits from the Capterra survey software, but I'm sure Jive did. If you are asking about the Jive telephony software, I have already answered that question.

JIVE Phone Unable to Receive Other Carrier Calls

Jan 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I received an email from a client from another state informing me that they cannot reach me when calling my phone number receiving a message that my phone number is not in service. I was able to call them but they could not reach me by phone. I contacted Jive Customer Support, I was told the problem was with the other carrier not recognizing Jive and the other party would have to contact their carrier. I responded that it's not the customers problem, this is my problem. Jive attempted to contact the other carrier but was not successful to resolve the issue as the other carrier would not return their several requests to add Jive to their system. This concerns me if customers don't have an accepted carrier to Jive calls are not coming through to my office.

Been using this software for almost 5 years now and I can't say anything else except it is great!

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy it is to use, UI is intuitive. Customer Support is outstanding, if you have issues and was not resolved on their initial response remote session is sure to follow to make sure the service is working for you.

Cons: I love this software and there I can't say anything that I don't like with it, except that sometimes it won't let me log in but then again I'd say it is more of a user issue than the software.

Great service for our Remote users

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Jive for almost a year. We started with only one phone for our helpdesk. We needed a way to transfer a single phone number between people to cover weekend and holidays. We previously had to drive to the building and make a forwarding change on a desk phone. By switching to a web PBX we can just login and make any changes necessary. We are now using the service for our Speakerphones and mobile staff.

Pros: We can have a single phone number to serve several shifts, even if they aren't in the same geographic region. We can use the smartphone app or forward the calls to one or more people, or all simultaneously. Adding phones is nearly painless, most users don't need to any new wiring, and you don't need to hire a technician.

Cons: We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive. If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

Recommendations to other buyers: If you are looking for a way to manage mobile staff, and not break the bank, this is a great service. If you want to replace 100 phones in a single building, and don't want to install a complicated system, this is a great service.

Exceptional customer service

Mar 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Jive Communications is a pleasure to work with. In the many months we used the unified voice, video, web conferencing, and mobility solutions. Jive Communications provided our enterprise with HIGH quality service coupled with SUPERB customer service. The customer service and account management personnel were exceptionally supportive, and always sought to ensure we had the highest quality service, while ensuring our issues were solved completely. When we need their service again we will repeat. CEO/Owner TJH

Pros: The people are caring, honest and helpful - very much the kind of people that I like to do business with.

Cons: DON'T CHANGE ! Keep everything the same - this is a winning product.

Capterra-loader

Easy to use with full features

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Graphical IVR setup makes it simple to create a professional IVR. Full control over extensions, lines, voicemail, routing, and more make it a full-featured cloud-based phone system. Exceptionally good voice quality, availability, and support

Cons: While I haven't done any extensive search since initial purchase, the cost per user is a little higher than I had before a prior merger into Jive.

Capterra-loader

All the functionality and an extremely low TCO

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the functionality a business could want COMES WITH the basic services. The web portal is easy to use and the technical support is ready, willing and able to assist if you hit a road block. Jive was also able to supply new high quality name brand phones.

Jive also can support fax machines which most VoIP providers do not. This is a big savings over the old copper line.

Cons: If you are not a technical person you may need to call Jive to support. The support however is free and easy to reach so it isn't terrible.

Overall: This is the second time I have used Jive is a medium sized company installation. Jive was able to beat everyone on price for both the month reoccurring as well as the phone equipment. It is a great system to maintain and has virtually all the features you could need.

The folks at Jive make having a phone system simple.

Aug 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The forwarding feature is right up front and makes it easy to ensure you don't miss a call. The optional online interface is so user friendly!

Cons: There is so much that the system does - it is hard to incorporate all of the features in the day-to-day, sees like I am always learning about what the Jive system can do!

Overall: Replaced our closet sized, out of date, ridiculously hard to maintain phone system! What's not to like?!

Jive has been the best VOIP solution we have implemented.

Jun 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Call recording and the ability to have the recordings go directly to our AWS S3 bucket.

Easy Dial Tree setup to have calls go where they need to.

Cons: There is not much that I do not like. Maybe that the soft phone feature's connectivity is sparse, but that could be because of my cell phone provider or the WiFi connection.

Overall: Cost savings, ability to use our existing VOIP phones, Call recording feature.

A lot of potential -- mediocre as is.

Jul 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The portal has great functionality. It's mostly a clean GUI, but it has several access points for various functions -- making many functions more complicated than they could be.

Cons: I like the flexibility of Jive Mobile/Desktop, etc. When everything works right, the system is largely brand-able and customizable.

Overall: It's not been outstanding. Support is hit or miss, service is definitely hit or miss.

I love Jive. Great services for the money.

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jive phone system is packed with useful features. The back-end phone system is easy to manage on my own. It is reliable service and makes running my business easier.

Cons: I wish that add-on lines were less expensive. You must be sure to have adequate upload bandwidth or you will have problems, but this is common with all VOIP.

Overall: It helps me easily manage calls which makes life easier.

Excellent support and ability to grow with a growing company

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Full feature list for call center and business phone tree setup. Covers all of the major needs for a typical business with additional features that compare to major providers.

Cons: Ability to connect into Omni-Channel for SalesForce Lightning. We use SalesForce Lightning for support and sales - Having an integration option would dramatically increase the value of Jive.

Overall: Ease of use with excellent technical support. Long list of features and customization options including call trees and branching calls from the VoIP system to cellular to Jive app on mobile devices.

Wonderful Service, Wonderfuler Support

Nov 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up, easy to maintain and great online portal

Overall: Our company has been a Jive customer for over 2 and a half years now. We're extremely satisfied customers and have never had any issues with their services. We're able to grow our company based solely on how easy it is to set up a new phone and get them ready to work. I've reached out to support for small things and they're always quick with an answer! If you need quality VoIP service, look no further than Jive Hosted VoIP!

Excellent service, CRM integration, user portal, customer support and value.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once set up, with wonderful onboarding assistance, the system has been on autopilot! The few times I have needed support, the assistance was great!

Cons: I don't have anything I don't like about the experience related to Jive. Our only issue has been with our router which is owned by our internet service provider. Unfortunately updates reset some configurations. I'm looking into a Jive provided router to alleviate this uncommon but nonetheless annoying INTERNET PROVIDER issue.

Overall: Ease of logging call history with CRM integration.

We've had a great experience with Jive Voice here in the office, and are pleased with the service.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and reliability, especially voicemail which if a call is not answered it goes to my cell phone and then if there is no response, it sends me a an email with the voicemail to listen too. The 3 way calling is also great.

Cons: Can't really think of anything! We do not have any issues or complaints with this software these past 3 years.

My company's experience with jive so far has been a great experience

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What we like most is ease of use, customer support is very easy to get a hold of and it allows you to easily transfer all calls to personal phone when you are out of the office.

Cons: It is a little pricier than most other companies but they work well with our IT department to get any issues we may have sorted out so it balances out the cost.

Jive is awesome!

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not having any line limitations. If 100 people all call at the same time they will all go through without having to have 100 different phone lines and having to manage 100 different numbers.

Cons: Nothing with the software, the Polycom handset has some quirks that take some getting used to.

Overall: Has been a great experience, one of my best decisions.

we use the phone systems and they work well. We have 5 locations and they communicate well internall

Aug 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: we use the phone systems and they work well. We have 5 locations and they communicate well internally. We do conference calls from folks in the state and it is crystal clear

Cons: Price, but that is a given considering we are a non profit organization. But we know that there is a cost to everything and we pay each month accordingly.

Overall: Telephone services

Satisfied Customer of Jive Communications

Aug 29, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We moved over to Jive approximately two years ago. This move eliminated the need to have business lines AND cell phones. By having all our business lines forwarded to cell phones we reduced our overall phone costs by almost 75%. WE no longer have any business lines into our office and only use personal cell phones The initial set up was fairly easy, and the customer support and troubleshooting was very good. By moving over to Jive we had no down time when we moved to a new office location as our phone lines were already being forwarded to individual cell phones. Overall we are very pleased with the customer service provided by Jive and their service.

Cons: Don't have any complaints to speak of. Their follow through is very good, as well as customer service.

Recommendations to other buyers: I really can't think of any issues at this time....and do not have any experience with other similar software vendors.

Very great experience, any issues are always resolved fast and professional

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price is very affordable and services are great. I believe you get a great bang for your buck, especially in small businesses.

Cons: Cant think of anything that I don't like, I think the entire platform is great and much needed for businesses

Overall: Helps to make our job easier by the ease of use and what it offers us as a growing team in the insurance industry.

Has enabled staff to work from home, easy to use, and support staff are excellent!

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use when changing schedules, adding voice prompts, and the conference bridges. Support staff are readily available and are quick to resolve issues with excellent follow up.

Cons: The app is sometimes problematic, will hang up randomly, gets strange when connecting to bluetooth in the car. Sometimes I have to restart my phone to get the app to work properly. Also, don't like the "Access my Contacts" screen being difficult to stop asking. Unfortunately I have to use my personal phone for work and do not want that to mingle with my work information.

Overall: The ability to work from home, control conference calls, and use many different avenues for communication.

After trying this software you cant go back!

Dec 15, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Having ONE application to interact with all employees AND customers. Video calling is without a doubt the best way to answer questions from customers when it comes to the visual aspect of construction. It allows us to assess the situation twice as fast and it puts our customers at ease. We use this application strictly for non intake customers. I cannot tell you how nice it is to not give out our personal cell phones or have them get tied up or put on hold in our old multi line phone.

Cons: Sometimes the call quality cuts out, which can be frustrating during service calls. Customer service can be a bit of a hassle as well.

It has been satisfactory.

Jun 11, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can connect it to my cell phone and use it outside of the office. It is pretty user friendly and easy to change settings and figure out. I like that it isn't too hard to set up voicemails and different options for call transfers on the computer. I do also like the faxing feature, that has worked for me pretty well and haven't had any issues with it so far. The service when my phone is messing up is very proactive and attentive.

Cons: Transferring calls could be a little easier. It would be nice to have different options on the phone when working on transferring a calls that are obvious to see. There are also times when static is very prominent on calls but it changes from line to line. It would be nice to see all call that have been placed when scrolling down instead of just missed calls. I feel like I have to jump around the phone a little bit when I am just looking for the last call that came in.

Overall: I am able to work out of the office and still receive and transfer my calls.

Great VoIP Service

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jive has a tremendously easy to use interface on their website that gives you complete control of your system. The dashboard is also very intuitive and everything is laid out in a way that makes sense.

Cons: Sometimes the interface doesn't update that quickly which can be frustrating, but this is a rare event.

Overall: Jive has been a great company to work with. Their staff really care about making the customer successful and they go out of their way to make sure you understand their product. Their onboarding experience is really optimized and they have a lot of automation on the process which makes things smooth. Their support team is really great as well. I have no reservations about working with them.

Great voice system that handles our whole office's phone communications

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to add new phone numbers at will and expedite our onboarding process within the office, or with our remote employees!

Cons: Sometimes the system goes down and no phone calls can be made, but that is the nature of this type of voice system.

Overall: The ability to seemlessly onboard new employees with phone services at the click of a button!

Jive Communications is very customer service focused.

Mar 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive. What I really like is that they welcome and embrace their customers' feedback.

Cons: We have occasionally had call quality issues, but this is more a reflection on the internet provider than on Jive. If you don't have an internet connection you can't make or receive a call, but again, this is an internet provider issue, not Jive.

Capterra-loader

Good when it works, but constant updates causes a lot of bugs..

Oct 10, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The phone system was very easy to setup and full of features

Cons: constant updates to their system which caused performance issues and left the tech support team often shrugging their shoulders until the development team had a fix..

Overall: Used the service for years and most of the time it worked great but was a huge hassle when it didn't work.

President of Asher Communications

Nov 01, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Answered the call quickly. People were knowledgable, pleasant and knew the answer

Cons: Have none at this time

Overall: I like that Jive keeps improving the product. One application that would be beneficial is, if you can switch from the desk phone to the mobile phone and back while on a call.

Recommendations to other buyers: Because you keep improving the software it is hard to keep track of all the new features, or even be aware of them

Jive for a Small Office

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use. A feature we particularly like is being able to host conference calls in house.

Cons: As with any VOIP product, you are dependent on uninterrupted internet service, which can be an issue at times.

Overall: We have had Jive in our office since our IT provider recommended them several years ago. We have consistently been happy with the services from Jive.

quick, easy, painless, and cheap

Nov 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I've implemented several JIVE systems now, both were very quick and easy. You can do as much or as little as you are able to do. JIVE is there to make it happen for you as long as you can explain what you need the system to do, or you can do it yourself. The cost is the same. They offer good equipment and absolutely great online tools to get your system up and going in short order. Customer Service is very good and very responsive. Implementation is very quick, all you need is a solid Internet connection and you are off and running.

One of the great things about the system is it's ability to support multiple sites seamlessly. I run the system between sites in GA and FL just like all the phones are in the same building. It's also great for home based workers or senior execs/business owners that have a home office. Just build a ring group with both extensions in it and have that ring group ext ring both phones, totally seamless to them and they never miss a call and the CS or reception staff never have to change what they do. Any VoIP can do that but with JIVE the cost is just whatever phone they choose for home.

It's easy enough for someone with no Voice experience to setup and feature rich and robust enough to support very large complex organizations with dedicated VoIP staff supporting it. All through the same online tool set. JIVE would be my first recommendation to anyone looking to change to a VoIP system and for any new business looking to implement their first phone system.

Reliable service and great customer service

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use interfaces. Great customer service. We've been using Jive for several years and the system has been extremely reliable.

Cons: Reporting is not quite as robust as other products, but very adequate.

Overall: It removes the need of having a phone server onsite. Having it hosted alleviates a lot of issues with onsite hardware.

Ongoing Experience is Great

Aug 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have had a great experience since originally being set up. Quality has been great with very minimal issues. I would recommend this service!

Cons: Had a difficult time getting going with very little support. However, once we got up and running it has been wonderful.

Their softphone solution is a 3rd party product that was transitioned to with no real guidance. It's complex to get set up but Jive tech support did walk us through it and they were very helpful.

Customer support is awesome, organized, knowledgeable and follow up is terrific.

Jun 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The fact that it's online and our company users can collaborate across the country. We have a remote sales team and they were able to utilize the JIVE app on their company cell phones. It keeps everyone connected.

Cons: The online portal is not as user friendly as it should be. We envisioned that it would be more intuitive. It's a bit complex and needs some reading in either the help manuals or a phone call to adjust most things in the portal.

Very Good.

Jun 19, 2017
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like the most is the fact that I have control and plenty of flexibility over the programming of my virtual phone system. Unfortunately it has a learning curve which I have not been able to master yet. But I am working on it.

Cons: What I like the least is the learning curve. It has not been easy to program the answering service. I like the visual effects, but the learning curve is steep and is not always obvious.

Overall: Great value, great product, plenty of flexibility.

Jive has the best customer service of any VoIP service I have used.

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software interface is easy to use and support is always helpful. I haven't had any issues running the interface in any browser.

Cons: It's a little hard to find what you need quickly due to so many features. Their new beta interface cleans this up a bit.

Overall: An easy to use automated system for our phones and consolidation.

Performance is not consistent

Jan 24, 2017
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Features, if they worked consistently.

Cons: Difficult to use with no consistency of operation. Continuous problems.

Overall: We are not techies here but we have spent an unreasonable amount of time working through issues that get fixed and then mysteriously reoccur. Still trying to fix issues although we are about to give up. In the last week alone, our receptionist has spent over 2 hours on the phone with JIVE and the issues are still not fixed. We long for our 20 year old AT&T system that worked fine!

Recommendations to other buyers: If you are only mildly technologically savvy, do not engage this service.

Jive is great and their customer service team is outstanding !

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part is the customer service. Also the up time has been 99%. For the 3 years we have been using it I think we only got 2 interruptions in service for less than 1 hour.

Cons: The new portal is little overwhelming but takes time to get used to it other than that I can not think of any cons.

I Wish I Switched Sooner

May 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Nine months ago my company had made a decision that our current phone vendor wasn't cutting it. Lack of support, crap customer service, you name it, we experienced it. I wanted to find a company that was firing on all cylinders, from competitive prices to services. JIVE was the company that stood out the most.

Not having much knowledge when it came to the VOIP market, I submitted an inquiry for a quote. I heard back almost immediately with both a phone call and a follow up email. Prices were better than our current vendor at the time and my company was on board.

We were just about ready to make the switch when budgetary cuts came through and determined we would have to hold off for nine months. I explained my situation to the salesman and we decided we'd pick things up again in nine months time. After a period of nine months the salesman reached back out to me and things proceeded forward as if only a day had passed! That, by itself, is impressive.

Since switching over our services, our staff feels more prepared and confident when dealing with customers. The multitude of features that JIVE provides is phenomenal. Calls are clearer, conferencing is easier and call queues allow the service departments to collectively handle customer complaints and inquiries in a timely manner. The biggest benefit with JIVE is their customer service. Anytime I have a question or an issue, it's as easy as dialing 611. Within just a few minutes I'm on the phone with a dependable, happy, helpful individual.

Great customer service

Jun 08, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Customer service is great! They are always ready to help us every time we have issues with our equipment or with billing or any questions we have.

Cons: The equipment could be better quality , we had issues with the equipment that we bought and had to send back to be replaced,

BEST CHANGE WE EVER MADE

Nov 29, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: these dumb surveys

Overall: Had previously been with another carrier which was bought by Jive. What a difference. The call quality is greatly improved, the customer service is great and the software is easy to use. The only thing that is disappointing are these surveys. I have filled out about 12 and have never received the promised reward. This will be my last one.

Jive is user friendly. Overall cost is good as well.

Jun 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Jive is easy to manuever around the applicable. If there is a problem, I can usually get help from the support team. I like how the features are easy to get to.

Cons: I did experience some lose in the system. I always hate that since it happens when I actualy need it.

One of our Best Vendors

Apr 11, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used Jive for at least 4 years now, and are quite happy. I LOVE how we can just take a phone, plug it into the internet, and no matter where we are, we have an office. This is particularly valuable as we continue our growth, so we move into larger offices frequently, including opening an office in Puerto Rico. Their customer service is as good as it gets, always prompt and easy fixes. And the sound quality is unbelievable, its like they are in the room with you! I have recommended Jive many times.

Cons: Only bad thing is every few months we have to unplug and replug in a phone to reboot it. And if internet goes down, so does the phone.

It took us a while to figure out the software but once we did we were very pleased.

Aug 07, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We like being able to receive our voice mails via email and the ability to save the .wav files. We also appreciate having the ability to establish dial plans, automatically routing calls as required by our ever changing needs.

Cons: We had some difficulty learning the program as did the vendor who sold us the product. While support was good both from our vendor and Jive it was frustrating and required more time than we anticipated.

I've had some issues starting out and the customer service has been great

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: accessibility and mobility of use is definitely key. i like that if i'm away from my office i can use the app. and i like the newest upgrade of it making it easier to hear voicemails

Cons: sometimes glitchy. there are times when i use the app and it doesn't come in clear. also, when i try to listen to the voicemail and push play and then speaker it seems maybe my fingers are too big because it closes and stops the playback

Very satisfied

Aug 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Jive for almost 2 years now and have been satisfied from the beginning. Our outdated system allowed us little flexibility and was quite expensive. With Jive we're able to change our hold system quite easily, as well as our voice mail message, etc. Jive is also great with providing statistics on calls received/made that can be quite useful, depending on the size of one's business. When I have needed technical assistance it's been fairly quick and I can understand everything they're telling me. I've been through a number of communications providers (with both my business and home) and I've been more satisfied with Jive than I have been with any other provider.

Cons: There was nothing about this product that I found to be negative.

Recommendations to other buyers: This is definitely something to look at for your business.

Capterra-loader

Great program -- easy to use.

Jun 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We found that the value for the money is clear. Once it is completely set up it works seamlessly.

Cons: It is not as intuitive as I would like. We only make small changes occasionally, and we go back in, the re-learning curve is great.

Overall: It works beautifully in the background.

Capterra-loader

Welcome to the 21st Century

Jul 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full featured yet clean interface. Easy to get familiar with. LOVE not having to have the PBX hardware on site.

Cons: The Chrome plugin is a little clunky. I go back and forth using it sometimes and disabling it for a while sometimes.

Overall: Realized a great cost savings over the POT line service over broadband that we replaced. This is our first foray into IP phones and we waited until we could get fiber service before making the switch. LOVE being able to manage in the cloud!

Generally have no problems with service or software.

Jun 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Simple to use.

It works

Support either for technical problems or other issues is exemplary and fast.

Cons: Android app not nearly as good as iPhone app

Would love for the password to be better integrated into the Apple Keychain.

Overall: Affordable and functional alternative to a PBX.

Good service

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use and the reliability of the sales and service support group. It's a good value. Now I'm getting annoyed at this survey.

Cons: Nothing . Everything is very easy to use and the support is terrific. I have no cons at all to report about this system software.

Great phone system with lots of features; still a few improvements could be made

Nov 15, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: See above

Cons: See above

Overall: The phone system works great. I love that you have an app for Android and iPhone that allows you to have an office extension on your cell phone. People you call will see the call as coming from your office and will not have your cell phone. I LOVE the Web-based business texting. This feature could be improved by: 1) allowing contact syncing with Outlook; 2) Allowing MMS (with attachments) and not just SMS. But here again, it is great to be able to text from the business number and receive texts to that number. It creates stability.

Great! Love the features and for the most part, ease of use!

Jun 08, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The automation and the features available with the system are great. We are in a remote location with a very old telecommunication switch so phone features were not available to us until we moved to Jive.

Cons: Off shore help desk result in different ways to set things up and depending on who you get will dictate how the changes you need will be applied. Because of this, we must call anytime we need a change.

Capterra-loader

Great Customer Support

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing I have found with this is being able to click on a number on my computer and it dials to my phone. It saves time and the frustration of accidentally dialing the wrong numbers.

Cons: I haven't experienced any real cons with the software yet.

Overall: I have been able to save time with the click to dial feature. Also, when I have called customer support, for the most part they were knowledgeable on what I was needing, and always super friendly.

Perfect for large or small businesses

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I shopped and compared all of the major VOIP providers. Price and functionality were the two main components. I also wanted to use our current SIP phones, which ruled out some of the bigger VOIP providers. I have never heard of Jive but they did come up on some VOIP review sites. I took a look at their website and appreciated the no-nonsense pricing structure. It was not a la carte so all of the functionality was available from the beginning. The price was extremely reasonable given the all inclusive pricing.

Pros:

1. Onboarding was smooth and professional with constant communication from Account Reps.

2. All inclusive pricing, so you could use as many features as you want without exorbitant fees.

3. Pricing is a bargain compared to other VOIP providers and is clear and simple with no billing surprises.

4. Their Dial Plan (how calls are handled) is one of the best. It is very easy and intuitive to use and makes creating a Dial Plan a whole lot easier.

5. Customer Service is quick to respond and works diligently to resolve any issues you may have.

6. We have been using it for close to half a year and the call quality has been great.

Cons:

1. It has limited integration with other SaaS offerings. It does integrate with Salesforce which many companies do use.

I've looked, researched and spoke with many VOIP providers. I went on to try a few, but Jive is hands down the best in performance, price and features.

Always there to help!

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Effective

Easy to use

Meet expectations

Cons: A little confusing at times when you aren't sure what you need to accomplish but if that happens you only call them and they will walk you through it!

Overall: Always very helpful and respectful staff! Always there to help you fast!

Jive App Issues

Aug 28, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: We are a mobile app company and all of our consumers either download our app from the app store or call our marketing numbers. I liked how we don't need a VOIP phone system or landline to use the Jive function for incoming consumer calls.

Cons: The Jive App has been inconsistent for our employee's to where we have to constantly test our marketing numbers to see if they ring through the Jive App on a daily basis. Many times only a few in our group will receive a call through the Jive App and some do not. We are constantly loggin in/out or reseting the Jive App to be able to receive incoming marketing calls.

Overall: Spoke with Tech Support and they advised it's an issue they are working on. I would think this would be something that has already been tested for consistency and if it continues, we may need to find another vendor. We spend alot of money for marketing campaigns and can't rely on the Jive App to allow our employee's to receive calls only when the Jive App decides to work or not.

Jive delivers for startups

Oct 18, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We started on Jive when there were only four of us and we're still going strong at twelve. Our team relies on phone and inbound/outbound as a key part of our business. Jive's been very reliable and incredibly responsive when any hiccup has occurred. We have also benefited from Jive's willingness to allow us to participate in beta programs for SMS and Web Softphone which our team members really like.

Pros: Easy to provision new users, lines, and numbers Mobile app works great Rich dial plan editor Capable of main line, toll free, and direct dial all simultaneously

Cons: Getting Cisco SPA 303's set up to work with Jive is arduous. Troubleshooting can be difficult as there are so many configurable options with Jive.

Recommendations to other buyers: Avoid traditional handsets if you can! If you can convince your workforce to use the mobile app and their smartphone or the Web softphone, they're immediately portable and will get used to working from anywhere. The moment you cave and get one person a handset, everyone will want one. Make sure your computers are hard-wired to Internet and you have plenty of upload bandwidth.

Above and Beyond Expectations

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very Easy to use and Customer support is A-1. If you need assistance you can call and someone is always there to walk you trough

Cons: Just the portals to administration sections of the web site. Access to all other aspects is easy to use.

Overall: Ease of use

JIVE a Non-profits friend

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: JIVE is able to customized to our needs to allow us to most with out a lot of expense

Cons: The web portal can be a little tricky to navigate. They update items that make it harder to find when I return

Overall: Very helpful overall. We have a multi-site location but minimal staff and we like keep original phone numbers that people have known for years but centralizing them to one phone. Ease of use for cell phone app allows us to always be "in" the office.

We are a small non-profit and the quality and value are exceptional

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Able to track each user. Voice messages are also saved in email's. Able to make calls on our eel phones as if we are calling from the office

Cons: Unable to put a call on hold and pickup at another extension with ease. Faxes take a while to come thru