# GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is GoTo Connect the right VoIP solution for you? Explore 668 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/163604/Jive-Hosted-VoIP/reviews

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GoTo Connect

4.5 (668)

[View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of GoTo Connect

Ease of use

4.4

Customer Service

4.5

## Pros and Cons in Reviews

LL

LaWanda L

Concierge RepresentativeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years.

“I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available.“

January 23, 2026

NB

Natacha B

PsychotherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months.

“Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription.“

November 17, 2025

MH

Makaiya H

Service and Construction AdminConstruction, 11 - 50 employeesUsed the software for: 6-12 months.

“It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app.“

May 20, 2025

Alicia L

OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup.“

March 30, 2026

Joe S

IT DirectorConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years.

“It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.“

October 11, 2024

Alicia L

OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out.“

March 30, 2026

DT

Daniel T

IT EngineerAutomotive, 11 - 50 employeesUsed the software for: I used a free trial.

“Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products.“

March 29, 2025

IW

Ian W

UndisclosedConstruction, 2 - 10 employeesUsed the software for: Less than 6 months.

“Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help.“

October 4, 2025

## Showing most helpful reviews

Showing 1-25 of 668 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Maria Alejandra R.  
Operation Supervisor  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "The best phone app"

January 10, 2023

5.0

Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time.

Pros

It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people.

Cons

that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service.

Alternatives considered

[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)

Reason for choosing GoTo Connect

Because it has greater accessibility and better features, plus it has no character limits in text messages.

Review Source

DS

David S.  
President  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Very Powerful and complete"

January 16, 2026

5.0

My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network.

Pros

Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play.

Cons

The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it.

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/)

Reason for choosing GoTo Connect

Went with Goto because I did not like the voice quality of the others.

Switched from

[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)

I needed a solution that was more powerful and at a better price.

Review Source

VR

Verified Reviewer  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. "

March 30, 2026

1.0

ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out.

Pros

ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!!

Cons

ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!!

Alternatives considered

[Quo](https://www.capterra.com/p/199031/OpenPhone/)

Reason for choosing GoTo Connect

Price, but it was 100% not worth it. You really do get what you pay for.

Switched from

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM.

Review Source

SC

Shane C.  
owner-CEO  
Construction  
Used the software for: 2+ years

### "goto connect"

March 19, 2026

5.0

I have had great luck with goto connect and their support team is quick to respond and find resolutions.

Pros

Ease of use with consolidated services. They have good phone & customer support with quick results. Their pricing structure is good.

Cons

The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing.

Alternatives considered

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reason for choosing GoTo Connect

better product for me, I had issues with vonage mobile not connecting to my blue tooth

Switched from

[Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/)

cost, combined services for optimizing business

Review Source

LL

LaWanda L.  
Concierge Representative  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "GoTo phone app "

January 23, 2026

4.0

Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed.

Pros

I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available.

Cons

It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home.

Review Source

MH

Makaiya H.  
Service and Construction Admin  
Construction  
Used the software for: 6-12 months

### "GoTo - The 21st Century Landline!"

May 20, 2025

4.0

We have really enjoyed GoTo, and are satisfied with the app. It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app.

Pros

We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate.

Cons

The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said.

Review Source

IW

Ian W.  
Undisclosed  
Construction  
Used the software for: Less than 6 months

### "Worst customer experience EVER"

October 4, 2025

1.0

GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. Run. Don’t walk. Run the other way. There are a thousand better companies out there that actually deliver what they sell.

Pros

GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal.

Cons

Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me.

Review Source

JD

Jesse D.  
Co-Founder  
Media Production  
Used the software for: 1-2 years

### "Team Connection (2025) Solution"

January 28, 2025

5.0

Simple IT tool but mega performance under one roof.

Pros

Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing.

Cons

Nothing to complain,it complies all it was purposed for.

Review Source

CM

Chad M.  
Assistant Manager  
Renewables & Environment  
Used the software for: 2+ years

### "Very Useful Call Center Application"

April 29, 2025

5.0

My overall experience with GoTo Connect is very positive. The app fits all of our needs so far and is very easy to work with.

Pros

I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features. Being able to have an accurate view of every active agent in the call center is crucial.

Cons

The app needs to integrate its older feature called Call Reports. The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information.

Review Source

VR

Verified Reviewer  
Technician  
Medical Devices  
Used the software for: 2+ years

### "Best One-on-One Meeting Site for on the go"

March 8, 2026

5.0

I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes. I always know how it’ll work.

Pros

I appreciate the simplicity it has in allowing clients to connect without needing a downloaded application.

Cons

That even with a paid subscription I only have about half an hour for meetings. Sometimes they need to be longer.

Review Source

SS

Stephen S.  
Director of Special Projects  
Veterinary  
Used the software for: 6-12 months

### "Everything we wanted from a phone system and more"

April 30, 2021

5.0

Moving to GoToConnect just before COVID lockdowns was a godsend. The ability to have staff work from home was a huge help. While the onboarding process was intense, GTC staff were there at every step to help. And the customer support ever since, at every step and for every issue, has been fantastic. My favorite fact is that I have yet to be transferred to another associate when I call in. Every representative has been able to resolve my issue every time.

Pros

First off, GoToConnect is simply a great product. It does what it does well and without issue. We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization. We can design plans where the phones in certain rooms only ring at certain times. There are options to adjust the length of time before calls are routed to voicemail. You can create messages that play according to when the call is received (before/after hours, lunch, emergency closure). Staff members can even log into the system and work from home. GTC offers cloud based call recording. We only recently began utilizing that feature (more options than we can even think about) but have found it to be incredibly helpful. If there is ever a problem with a client, we can just review the call and have proof to resolve the dispute. GTC offers unparalleled customer support. It may well be among the five best customer support experiences I have ever encountered. And these are complicated, in-depth issues that they help us with. But their staff know their business and are able to resolve the issues every time.

Cons

The onboarding process was lengthy, complicated and intense. Switching from a standard wired phone system to a VOIP system is a big switch for any company but especially for one without a real IT department. GoToConnect offers more features and capabilities than we can even understand or utilize. At times, the sheer number of opportunities can become paralyzing. The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two. On a "old school" system with a hold button and blinking lights for each line, that process was second nature for those of us with a few years of that process. Moving to a VOIP where you don't really have "lines" is still tripping us up.

Alternatives considered

[Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

Reason for choosing GoTo Connect

GTC had better pricing.

Review Source

RM

Rosalina M.  
Executive Assistant/ Freelancer  
Insurance  
Used the software for: 2+ years

### ""GoToConnect: A Comprehensive Review of the Cloud-Based Phone System""

March 2, 2023

4.0

Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities. Likewise with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to settling on a choice.

Pros

GoToConnect offers a scope of advantages for organizations, including an easy to understand and natural connection point that makes it simple to take on and execute. What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling, making it an all in one resource for all correspondence needs. GoToConnect likewise offers combination choices with a scope of different instruments, like CRM programming, help work area programming, and efficiency devices, permitting organizations to smooth out their work process. Adaptable settings, for example, call directing standards and hold music, make it simple to fit the product to fit the particular necessities of your business. At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose arrangement that backings to three clients.

Cons

Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.Restricted customization choices: While GoToConnect offers some customization choices, for example, call steering rules, a few clients have detailed restricted choices concerning marking and appearance.Expectation to learn and adapt for certain highlights: While GoToConnect is for the most part easy to understand, a few clients have detailed an expectation to learn and adapt as far as setting up and modifying specific elements, for example, call steering rules.Restricted client service: While GoToConnect offers client care, a few clients have revealed significant delays and trouble arriving at a delegate.Restricted free arrangement: While GoToConnect offers a free arrangement, it is restricted as far as the quantity of clients and elements accessible.

Review Source

JC

James C.  
Project Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### ""A simple way to link up and collaborate!""

June 3, 2022

3.0

While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate.

Pros

It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email.

Cons

It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number.

Review Source

João V.  
IT Analyst  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Video and audio in one platform."

October 8, 2021

5.0

With the COVID pandemic, the GoToConnect platform helped employees to collaborate due to the quarantine and everyone working from their homes. We use the voip service a lot to communicate for free and the videoconference feature to make regular meetings, presentations and training. The experience was very good.

Pros

GoToConnect has everything we need to work away from the office and maintain optimal communication. In this software I like the integration of videoconferencing features, VOIP audio conferencing and corporate instant messaging. It is compatible with Windows and Android and IOS operating systems. I use it every day to chat with my colleagues and clients, using Voip when something is fast and when it requires a presentation I do online meetings.

Cons

GoToConnect still has some instabilities on android where it happened to close the application without my permission. But I see that on PC I have nothing to complain about.

Review Source

VR

Verified Reviewer  
Owner/Operator  
Marketing and Advertising  
Used the software for: 1-2 years

### "A Review for GoTo Connect"

December 25, 2022

4.0

I like this system. It was a really smart choice. Because it does so many things, I can replace some software.

Pros

The feature I liked the most is transferring my calls to my cell phone. This way I am not totally connected to my desk.

Cons

The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as well.

Review Source

Adam S.  
Call Center Director  
Automotive  
Used the software for: 2+ years

### "Best thing we ever did"

February 17, 2023

5.0

This system absolutely changed how we did business just as COVID started. Made life easier for everyone.

Pros

Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time

Cons

everything has gone well so far over the last 3 years

Review Source

NR

Nainsi R.  
Freight broker  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "GoTo review"

January 7, 2023

4.0

Overall my experience with GOTO is great help to manage calls data great options for voicemail and client meetings

Pros

Easy to use helps to maintain call flow easy to access , can use in our phone (android and IOS ) great software for international calls

Cons

We can’t record our calls for future reference which make this software a little tacky overall great experience

Review Source

VR

Verified Reviewer  
Senior Estimator  
Construction  
Used the software for: Less than 6 months

### "Wow, can I get a root canal instead, please?"

December 11, 2018

2.0

The service is worse than non-existent, it was actively bad in so many ways. From just not calling back to incompetent techs (twice, including the entire reason the tech couldn't change the settings, I actually figured it out and explained it to the tech) to just inferior code, Jive has it all! Here's the kicker; you cannot store ANY voice data until you go and activate (and configure, with zero support) an Amazon SAS account (don't quote me on the acct type) which is completely outside the realm of 'consumer' product. I've gotten my pound of flesh for the loss to my income, I've personally been responsible for at least 3 businesses staying FAR away from Jive. Come to think of it, the name fits! After exactly 23.5 hours of my time over 5 days on this (I kept track) I finally cut bait and got a Google Voice setup. You should to!

Pros

It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought.

Cons

Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works! If you need to ANY of the above, run screaming from this app and this company.

Review Source

Response from GoTo

December 14, 2018

Certainly not the experience we hope to provide. Sending a direct message to gather additional info and make sure any open account details are resolved. Can you please provide your account name, reference ID, and best contact info. We'll have someone from our team make sure the account is resolved or closed out. Based on the review information sounds like you've switched providers.

VR

Verified Reviewer  
Director Of Operations  
E-Learning  
Used the software for: 2+ years

### "Jive Voice Value is Value"

February 5, 2019

3.0

The company has great customer service and an affordable price.

Pros

This internet phone service allows you to have a landline at a low price and is customizable for your business.

Cons

The connection is not always good and the number that shows up on callers ID when you make an outbound call is different from the number people are calling.

Review Source

Response from GoTo

February 7, 2019

Thanks for submitting your review! From looking over the comments there may be some ways we can work together to improve your overall experience. We offer a free network tool called Jive View which helps identify potential network improvements to improve call quality, and there are some configuration changes we can adjust to make sure the caller id number you want to show up on outbound calls is registered correctly.

VR

Verified Reviewer  
Sr. Engineer, IT Operations  
  
Used the software for: 2+ years

### "5yrs and still satisified"

June 15, 2018

4.0

substantial cost savings year over year with fully administrative capability. If you want to perform much of the admin yourself (I do!) the incredibly robust capabilities make it possible to create a system that rivals far more expensive large scale corporate phone solutions.

Pros

feature rich for an exceptionally affordable service. allows a SMB to leverage capabilities that simulate larger scale company profiles. Positive interaction with reps and developers allows for valued evolution of the product to maintain pace with industry advancements. For a telecom background admin, the platform provides robust capabilities but rabbit holes are also a danger! Cloud provisioning allows easy admin from any location. Formerly week basic reporting just recently enhanced (in beta) and looking very promising. Improved mobile app allows for reliable out of office experience call management.

Cons

proprietary platform requires that some features are deployed using building blocks rather than one touch provisioning for some basic needs. That is as negative as it gets.

Review Source

Rex S.  
President  
Computer & Network Security  
Used the software for: 1-2 years

### "Best VoIP!"

October 12, 2019

5.0

Great! Best VoIP solution on the market! integration with their video conferencing solution is currently free. They are always upgrading and imporving. Full of features to meet the growing small business.

Pros

Full of features of a full PBX system. call parking, and auto answer are great features. Also the call routing. wide range of options. Large selection of harware and phone options. Great for any size business. We are not a very big company but as we grow so does our phone usage and Jive can expand easily to more extensions, etc. Jive mobile app is included free, and you can have calls forwarded to your cell phone.

Cons

No real cons. Could have more walk through setup wizards that could setup things for you. It can get confusing when you have a large system and need to make changes.

Review Source

VR

Verified Reviewer  
Officer  
Construction  
Used the software for: 2+ years

### "Jive is Consumer Oriented"

November 9, 2018

4.0

In general, Jive has been super responsive. Call forwarding has been a problem, but we have found an ulterior method.

Pros

The software functions as expected, but the important thing for any business owner is the support of the Jive staff. When function is lost, it is important to find out why and who is responsible.The Jive technicians try to quickly zero in on the source of the problem with full knowledge that communications are the life line of any business.

Cons

Because Jive is dependent on AT&T lines, there are problems that have to be reconciled with AT&T first, an issue that can take hours on the phone.

Review Source

AF

Ardalon F.  
Company Owner  
Legal Services  
Used the software for: Less than 6 months

### "An utter failure of cloud based phone services, at least for mobile apps."

November 8, 2019

1.0

This company simply cannot deliver MOST of what if promises when you sign up. Their mobile app is an utter failure. Their concept and price structure is great; sadly, the services just don't work. Here are the items that do not actually work: 1. Call Waiting (if you can believe it!). If you accept any call that comes through on call waiting, it will automatically disconnect the other caller. After extensive discussion with the tech team and management, they simply said its they don't see any way of fixing this feature, which is just unbelievable. 2. Also, their Caller ID will NEVER alert you that you have an incoming call while you're on an active call on your iPhone because it does not make any sounds to alert you of the incoming call. Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future. 3. If you have multiple phone numbers like I do, their system is not setup to let you choose which number you can call out from. Their app does not display your phone numbers, so its always a guessing game. NOTE: They will tell you that they have created a new mobile App called GoToConnect which resolves the issues. DO NOT BELIEVE THIS! Their new app resolves NOTHING. It has more limitations than their preceding app called JIVE, which is an equal failure. 4. Their caller ID is a failure because it displays the caller's number using a moving banner that is too slow to see

Pros

Pricing is good. that's all. But still not worth all of the failed features.

Cons

The most basic features of their mobile app does not work. See review for detailed explanation. A lot of false promises were made by ambitious sales people, none of which they were able to keep. I have no idea how anyone could leave a positive review for this company.

Review Source

AC

Allison C.  
Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "GoTo VOIP review"

January 18, 2023

5.0

great customer support and reliable phone service

Pros

A user-friendly platform, unlimited lines, able to preset office hours and after hours emergency line, so many helpful features!

Cons

There was a slight learning curve with the platform and features, I did need to make a few calls for support to figure out certain things

Review Source

VR

Verified Reviewer  
President  
  
Used the software for: 2+ years

### "Moving Towards Excellence"

June 16, 2018

5.0

cost benefits for clients, lower cost of ownership and meets numerous vertical needs using either all hosted hybrid or SIP trunks. The width of the solutions allows more market capture.

Pros

Overall this company integration plan is well thought out and that creates a smooth transition for onboarding clients and reduces the offboarding associated with poor integration strategies by hosted competitors.

Cons

Jive needs to spend time on taking the Apple approach to removing ambiguity and non-intuitive processes within their portals. While their customer and VAR portals are good they could be great.

Review Source

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