--- title: "GoTo Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoTo Connect the right VoIP solution for you? Explore 671 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163604/GoTo-Connect/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-09" --- GoTo Connect 4.5 (671) [View alternatives](https://www.capterra.com/p/163604/GoTo-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 9th, 2026 # Reviews of GoTo Connect Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews LL LaWanda L Concierge RepresentativeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available.“ January 23, 2026 NB Natacha B PsychotherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription.“ November 17, 2025 MH Makaiya H Service and Construction AdminConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app.“ May 20, 2025 Alicia L OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup.“ March 30, 2026 DT Daniel T IT EngineerAutomotive, 11 - 50 employeesUsed the software for: I used a free trial. “Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products.“ March 29, 2025 Alicia L OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out.“ March 30, 2026 AN Alex N Systems AnalysisConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls.“ December 6, 2023 IW Ian W UndisclosedConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help.“ October 4, 2025 ## Showing most helpful reviews Showing 1-25 of 671 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maria Alejandra R. Operation Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "The best phone app" January 10, 2023 5.0 Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the time. Pros It is a friendly and easy-to-use application, which allows direct communication with people outside, and above all, it offers multiple forms of communication, from voice messages, text messages, or direct communication with people. Cons that in order to access the purchase there is a lot of protocol and one must be contacted by a sales agent instead of being able to call to request the license purchase service. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing GoTo Connect Because it has greater accessibility and better features, plus it has no character limits in text messages. Review Source DS David S. President Business Supplies and Equipment Used the software for: 2+ years ### "Very Powerful and complete" January 16, 2026 5.0 My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. Pros Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. Cons The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Reason for choosing GoTo Connect Went with Goto because I did not like the voice quality of the others. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) I needed a solution that was more powerful and at a better price. Review Source GD Gianna D. Accounting and Finance Restaurants Used the software for: 2+ years ### "Optimization-driven tool with extremely good support and service." August 23, 2026 5.0 The software is very easy and quick to implement and is suitable for various call center functions in customer interaction, such as customer support, but can also be used in sales or marketing. Regional phone numbers can also be quickly integrated and the statistical analysis options are very helpful. Pros The support from customer support managers and support staff, and the fact that the tool is extremely future-oriented and constantly releases new features that create absolute added value, especially in customer communication and sales. We often use this tool to work on optimizing our strategy, understanding our client's needs better and helping us become more efficient in our tasks. Cons I've noticed only two negative aspects of GoTo Connect. Firstly, calls sometimes fail to connect. This is obviously inconvenient when speaking with customers. Secondly, assigned calls are often not found in the 'To Do's' list. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "WE DO NOT RECOMMEND!!! WHAT A TERRIBLE EXPERIENCE. " March 30, 2026 1.0 ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. Pros ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND!!! Cons ABSOLUTELY AWFUL EXPERIENCE!!!! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND!!!! Alternatives considered [Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing GoTo Connect Price, but it was 100% not worth it. You really do get what you pay for. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) we left our CRM and our CRM had an integrated software connected to twill. We loved that phone system but needed to switch CRMs because we did not love the CRM. Review Source CF Cindy F. Law Clerk Law Practice Used the software for: 1-2 years ### "Great Product" July 27, 2026 4.0 Overall, Goto Connect is among the top VOIP and unified communications services offered on Capterra. Pros Reliable cloud phone and UCaaS platform Strong call quality and uptime Easy mobile and desktop apps Helpful customer support Rich feature set, including AI receptionist, SMS, video meetings, and integrations Cons Initial setup and call routing can have a learning curve Some users report occasional call quality or connectivity issues Complex administration for advanced configurations Mixed experiences with support after onboarding for some organizations Review Source SC Shane C. owner-CEO Construction Used the software for: 2+ years ### "goto connect" March 19, 2026 5.0 I have had great luck with goto connect and their support team is quick to respond and find resolutions. Pros Ease of use with consolidated services. They have good phone & customer support with quick results. Their pricing structure is good. Cons The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing GoTo Connect better product for me, I had issues with vonage mobile not connecting to my blue tooth Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) cost, combined services for optimizing business Review Source OP Oliver P. CFO Pharmaceuticals Used the software for: 2+ years ### "Reachable everywhere with just one number" June 6, 2026 5.0 This tool has made us significantly more flexible. Seamless as an app on both mobile phones and laptops while working from home. Pros Offers the essential functions we need in our business context and also provides exciting features we haven't used before. Inquiries are answered the same day, even by phone. We've rarely experienced such a a good onboarding process. Cons So far, we have not been able to identify any negative aspects and are pleased to have discovered GoTo Connect. Review Source LL LaWanda L. Concierge Representative Health, Wellness and Fitness Used the software for: 2+ years ### "GoTo phone app " January 23, 2026 4.0 Overall, I do like GoTo. Its a great product. I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work. I would like to see (unless its a function that my employer didn't include in their package) and option where each extension has two lines so that the physical phone can be used if needed. Pros I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available. Cons It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home. Review Source IW Ian W. Undisclosed Construction Used the software for: Less than 6 months ### "Worst customer experience EVER" October 4, 2025 1.0 GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. Run. Don’t walk. Run the other way. There are a thousand better companies out there that actually deliver what they sell. Pros GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal. Cons Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me. Review Source MH Makaiya H. Service and Construction Admin Construction Used the software for: 6-12 months ### "GoTo - The 21st Century Landline!" May 20, 2025 4.0 We have really enjoyed GoTo, and are satisfied with the app. It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours within the app. Pros We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate. Cons The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said. Review Source CM Chad M. Assistant Manager Renewables & Environment Used the software for: 2+ years ### "Very Useful Call Center Application" April 29, 2025 5.0 My overall experience with GoTo Connect is very positive. The app fits all of our needs so far and is very easy to work with. Pros I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features. Being able to have an accurate view of every active agent in the call center is crucial. Cons The app needs to integrate its older feature called Call Reports. The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information. Review Source SS Stephen S. Director of Special Projects Veterinary Used the software for: 6-12 months ### "Everything we wanted from a phone system and more" April 30, 2021 5.0 Moving to GoToConnect just before COVID lockdowns was a godsend. The ability to have staff work from home was a huge help. While the onboarding process was intense, GTC staff were there at every step to help. And the customer support ever since, at every step and for every issue, has been fantastic. My favorite fact is that I have yet to be transferred to another associate when I call in. Every representative has been able to resolve my issue every time. Pros First off, GoToConnect is simply a great product. It does what it does well and without issue. We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization. We can design plans where the phones in certain rooms only ring at certain times. There are options to adjust the length of time before calls are routed to voicemail. You can create messages that play according to when the call is received (before/after hours, lunch, emergency closure). Staff members can even log into the system and work from home. GTC offers cloud based call recording. We only recently began utilizing that feature (more options than we can even think about) but have found it to be incredibly helpful. If there is ever a problem with a client, we can just review the call and have proof to resolve the dispute. GTC offers unparalleled customer support. It may well be among the five best customer support experiences I have ever encountered. And these are complicated, in-depth issues that they help us with. But their staff know their business and are able to resolve the issues every time. Cons The onboarding process was lengthy, complicated and intense. Switching from a standard wired phone system to a VOIP system is a big switch for any company but especially for one without a real IT department. GoToConnect offers more features and capabilities than we can even understand or utilize. At times, the sheer number of opportunities can become paralyzing. The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two. On a "old school" system with a hold button and blinking lights for each line, that process was second nature for those of us with a few years of that process. Moving to a VOIP where you don't really have "lines" is still tripping us up. Alternatives considered [Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Reason for choosing GoTo Connect GTC had better pricing. Review Source RM Rosalina M. Executive Assistant/ Freelancer Insurance Used the software for: 2+ years ### ""GoToConnect: A Comprehensive Review of the Cloud-Based Phone System"" March 2, 2023 4.0 Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities. Likewise with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to settling on a choice. Pros GoToConnect offers a scope of advantages for organizations, including an easy to understand and natural connection point that makes it simple to take on and execute. What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling, making it an all in one resource for all correspondence needs. GoToConnect likewise offers combination choices with a scope of different instruments, like CRM programming, help work area programming, and efficiency devices, permitting organizations to smooth out their work process. Adaptable settings, for example, call directing standards and hold music, make it simple to fit the product to fit the particular necessities of your business. At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose arrangement that backings to three clients. Cons Restricted revealing choices: While GoToConnect offers essential announcing highlights, a few clients have detailed restricted choices as far as cutting edge examination and information perception.Restricted customization choices: While GoToConnect offers some customization choices, for example, call steering rules, a few clients have detailed restricted choices concerning marking and appearance.Expectation to learn and adapt for certain highlights: While GoToConnect is for the most part easy to understand, a few clients have detailed an expectation to learn and adapt as far as setting up and modifying specific elements, for example, call steering rules.Restricted client service: While GoToConnect offers client care, a few clients have revealed significant delays and trouble arriving at a delegate.Restricted free arrangement: While GoToConnect offers a free arrangement, it is restricted as far as the quantity of clients and elements accessible. Review Source JC James C. Project Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### ""A simple way to link up and collaborate!"" June 3, 2022 3.0 While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate. Pros It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email. Cons It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number. Review Source Keith R. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent Service for my Office and Mobile Phone System" January 18, 2022 5.0 My experience has been a great one with an affordable solution for my small business that has solved our office and mobile phone system needs. Pros Quality of calls via Mobile, PC and Hardware as well as ease of changing call routing via online Dashboard. Cons The setup and learning curve is a bit tough and confusing. Reason for choosing GoTo Connect Price and Features Review Source AE Aliakbar E. Research assitant Aviation & Aerospace Used the software for: 2+ years ### "Go to ali review " June 21, 2021 5.0 Pros The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple Cons The time and effort it takes to schedule a meeting is something which has been a difficult experience with respect to other competitor products. Review Source EM Ed M. PM Construction Used the software for: 2+ years ### "Awesome Product - Service " September 17, 2021 4.0 Overall it is a great product for virtual meetings , sharing , engagement seeing face to face with people. Overall I highly recommend this to anyone who needs a platform for meetings. Pros The best thing I like is the screen sharing and able to give to others control when not present in person. Helps our team get a clear picture across and helps for speedy decisions with cutting down feild time loss. being able to use this and keeping in documented is awesome. Cons We have had a few issues with getting set up or interferences with feedback or mutter sound. Review Source AL Amber L. Office Staff Retail Used the software for: 2+ years ### "The Customer Service Is Outstanding!" November 26, 2019 5.0 It has been amazing! Again, we have never had any of the issues with dropped calls or static on the line that we have had with other VOIP companies. Pros The thing I like most about this software is it doesn't malfunction or break! We have been with other VOIP companies and have experienced dropped calls, static, silence, etc as the norm. But not with Jive! I have never had a dropped call or an issue with static. The only time I have ever had to call in to tech support was when I needed help setting something up. My wait time to speak with someone has always been less than 3 minutes, each tech support agent is equally knowledgeable and if I couldn't figure out how to do what they were suggesting, they would log on to my computer and show me how to do it. I love this company! Cons There is nothing I dislike about this software. I have never had any issues and Jive makes my life easier as I don't have to deal with phone issues. If the phones are down, it is a major issue for our company. Review Source CH Colin H. Production manager Construction Used the software for: 1-2 years ### "Good product " October 22, 2021 5.0 It has been good. Many team members use it default and have little to no issues and have access where ever they go. Pros Once the app is set up, it works great to access work calls when away from your desk or mobile in the office Cons Setting it up is not always straight forward. The difference between do not disturb and silence is not clear. Selecting one function will essentially not allow your desk phone to ring . Review Source VR Verified Reviewer Business Development Representative at Pilot Fiber Telecommunications Used the software for: 1-2 years ### "Middle of the Road VoIP" August 29, 2018 3.0 It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well. Pros I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them. Cons The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is. Review Source VR Verified Reviewer Office Manager Construction Used the software for: Less than 6 months ### "Jive Telephone System" March 20, 2019 5.0 Overall, we had a very easy transition from our previous telephones to Jive. We had our old system forwarded to our Jive phones for about a month, before our telephone numbers were actually ported over. I think in this time, we were able to work out all the kinks, so once our numbers were ported over there were no issues. I would recommend the Jive system to anyone that is considering changing their phone service. Pros The Jive system is a user friendly platform. I really like the fact that we have access to all of our information, without having to contact customer support. I like that we can upload a file for our hold music & can change it whenever we want to. I really like the auto attendant & how easy it is to change things. Once I got familiar with the system, I feel very comfortable updating anything that is needed, but if I can't figure it out, I know I can contact customer service & they are great! Cons I think that it took a while to get our phone numbers ported over & at first our temporary numbers weren't "spoofed" so on our caller id, it was some odd telephone number without our company name. There was a few items setting up our system that was kind of frustrating but, once we were connected to the right person, it was an easy process. Most of the issues were more getting things worked out the first few weeks that we had the Jive telephone system. There was a different group of customer service people that we dealt with during that process, I feel that some of those people weren't as knowledgeable as the regular customer service employees. Again, once the few kinks were worked out, we've had no issues. It was more getting hooked up with the right person that could fix the specific issue that we were having. Review Source tM tapera M. Managing director Building Materials Used the software for: 1-2 years ### "connect to your work team members and get updated " June 3, 2023 5.0 Using the application has made us close and updating ourselves on issues concerning the company Pros Goto Connect is so simple to use with a good user interface, it like its ability to share screens during meetings and send reminder emails to participants before the meeting starts Cons The application needs a strong internet connection for better experience otherwise it disturbs my area due to network Review Source VR Verified Reviewer CMOO Utilities Used the software for: 1-2 years ### "Terrible Customer Service " May 25, 2020 1.0 Initially it wasn't bad. But when I needed help with the support they started to show their true colors. From their customer services reps, \[SENSITIVE CONTENT HIDDEN\] to their terrible app that doesn't allow for incoming calls we will be looking for a new phone system now that our employees are WFH. Pros Was fairly basic but when you have issues you're essentially on your own. Cons Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you. I spoke to a representative called, \[SENSITIVE CONTENT HIDDEN\]. He was less than helpful to the point he ended my chat and wouldn't communicate with me further. Needless to say, we will cancel our account immediately. Reason for choosing GoTo Connect Our telecom rep recommended them. Will be switching to RingCentral and a new telecom rep Review Source VR Verified Reviewer Director of Operations Retail Used the software for: 2+ years ### "Take your business wherever you go!" June 12, 2018 4.0 Our staff can work from home in many different states. Pros Software phones, which allow access for your computer, no hard phone needed. Dial Plans Ability to change messages and turn phone on and off easily Competitive Available technical support Cons Report features are not practical, too much analysis needed to use the information Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator. Again, an employee is not getting credit for taking a call. Review Source VR Verified Reviewer Executive Assistant to the President Higher Education Used the software for: 2+ years ### "Avoid auto-renewal - no reminder before renewing! " April 30, 2024 4.0 The customer service agent was great, but the company policies and procedures are not customer-friendly, but rather are opaque and cost us a ton of money. Pros It was the best platform prior for webinars in past years. Cons The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.