# Orax SDI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Orax SDI the right CRM solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163613/Orax-SDI/reviews --- Orax SDI 4.6 (11) [View alternatives](https://www.capterra.com/p/163613/Orax-SDI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Orax SDI Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WV Walton V. Operations Director Professional Training & Coaching Used the software for: 2+ years ### "Orax SDI provided everything we needed for our business operations including unmatched support." June 20, 2017 5.0 The software improved our workflow and helped us automate some of our processes. We could use it across our businesses from sales to training to project management to customer service and support. I've used it in an IT consultancy and technical support environment, a professional training company and marketing agency, and every time the ROI and positive impact on our business were clear. Pros The user interface is intuitive and easy to use. We could onboard our users in a matter of hours and with the built-in training we could automate the onboarding process and continue to educate our users and clients. The project management component integrated into the service component made it easy to schedule and manage tasks while the custom reports gave us real-time insight into our projects and our client environments. Every business is unique and Orax SDI understands that. The security is rock solid and matches or outperforms the security of most banks. I really liked the fact that all the different functions or modules work so seamlessly together. I have not found support at any company that could match the Orax SDI support. The Orax SDI team members are always willing to assist and have implemented suggestions and improvements made by our teams over the years. Updates to the system have always been invisible to the end user and always well documented and communicated. I have used Orax SDI for more than 7 years, even implementing it at the startup I joined when I left the IT service organization where I was employed. Orax SDI just works and keeps on working for years. The ROI is huge and it has been proven over years in 2 business where I was involved. Cons The functionality of the system has improved a lot over the years, and although the familiar and simple interface has stayed the same, I think the look and feel of the user interface can be improved. Review Source DR Dewald R. Sales Executive Security and Investigations Used the software for: 2+ years ### "Sales " April 19, 2023 5.0 Pros Sending quotes to our client are effortless as, and easy to use the different features that Orax offers. Cons Nothing everything works perfect and is very user friendly. Review Source TK Toni K. Medical Representative Medical Devices Used the software for: Less than 6 months ### "Orax is an effective tool to enhance productivity and enhance communication " June 26, 2017 4.0 I'm able to communicate with my full team more regularly Pros I enjoy the ability to set reminders and ensure follow up with customers. The software is easy to use and has good features Cons I don't enjoy not being able to adjust start times of appointments or reschedule appointments without having to delete the appointment completely . I don't enjoy the mobile compatibility, it is difficult to use Review Source PN Praiseman N. Database Administrator Computer Software Used the software for: 6-12 months ### "Orax SDI is the best all-in-one solution I've encountered. It completely fulfills our business needs" June 20, 2017 5.0 The SDI system is a dynamic system that has made a huge difference to our business. SDI gives us visibility into each team and individual's effort, performance and delivery Pros Its easy to install the software. Our rates are excellent because we work with SDI to ensure that valuable time is not wasted.Remote services ensure quick response time and continuous monitoring using SDI Wide-Area-Monitoring.. Team, Task and Time management.it includes many features to extend its capabilities and mould itself around your specific business model and processes.Monthly per-user license and hosting fees means costs scale with your company and there is very low risk. User friendly interface means less training and faster progress. Without SDI we would be unable to effectively manage and control our resources to perform the required daily operations. Cons The software is not popular.Return on Investment is instant because you pay per-use, per-month.It completely fulfills our needs going from ticket/call management to very detailed client account's financial status. Review Source AG Anton G. Oracle DBA Information Technology and Services Used the software for: 2+ years ### "This product is simply amazing! I've used it since it's infancy in 2010, and will continue to do so." June 29, 2017 5.0 It makes me look like a magician! My clients always have current info and up to date reports with graphs, charts and detailed stats, and it I don't have to do 1 page of editing...all is done by SDI! Pros The scalability and logic design. I'm privileged to know our rep personally, and his genius is reflected in this product. The metrics, rock -solid reliability that provide my clients with on time reports and accurate information, makes me look like a genius, and motivate my clients to renew their support contracts with me year after year. Cons When I send comments via e-mail, I'm unable to log time against them afterwards. I have create to a batch task for this. Review Source DT Danee T. Service Desk Manager Information Technology and Services Used the software for: 2+ years ### "Very easy to use and fast CMS" June 21, 2017 4.0 Good service desk management system. Audit trails on all our calls going back to inception of the system Reports to send to clients Statistical analysis of calls Pros Ease of use and fast connectivity. Doesn't hang like remedy. Our clients need quick assistance and speedy responses. Cons When the developers change things and I can't find the places where I used to do things. That hasn't happened in a while though and response time is good when I log the issue. Review Source MB Mark B. Consultant Management Consulting Used the software for: 2+ years ### "Working with ORAX and recommending to my clients has been very rewarding. " June 21, 2017 5.0 Integration of all company functions into one platform: CRM, Sales Force Excellence, Finance, Operations, HR and Payroll. Pros Ease of deployment, all functionality available, flexibility. Responsiveness of ORAX to suggestions and requests. Cons Need a more cost effective entry level, Micro Enterprise version. Something that would compete with Paste or Palladium online versions, but including Sales Orders (Backorders/Partial Supply tracking), which these don't do. Review Source TS Thobani S. junior DBA Information Technology and Services Used the software for: 2+ years ### "my experiance is good, i even feel like i can learn more about this software" June 21, 2017 5.0 well for me its helped me alot as i was learning how does the company works, what kind of issue our customer ussually log. Pros its always fast and safe. easy to use everything is clear, you always see who was resolving the call or task. Cons well i have'nt came accross with something i don't like. i think if we can changed billing time that would be great, sometimes we can't change billing time. Review Source RH Retha H. Owner Apparel & Fashion Used the software for: 6-12 months ### "Dependable easy to use software" October 17, 2018 5.0 It has been fantastic working with Orax SDI. The software is great and has been a life saver to manage our production. Everyday I work with more aspects of the software to manage more areas of the business and find it really easy to use. Everything is backed up real time, so if you would stop halfway through something, you'll be able to pick up there where you left off again. Pros It's easy to use across all my devices and I manage my whole business with it from manufacturing to inventory to invoicing. Cons Initially it some getting to used to where the links are. Review Source TD Thandubuhle D. Sales representative Used the software for: Less than 6 months ### "The experience in using the software is great.Straight foward easy to get through once installed." June 21, 2017 4.0 Easy to move around different topics within the systems. Tools like price lists available and the order in which customers are arranged. The home page well and clear. Pros The link between microsoft outlook,makes it user friendly and angles to use to connect makes it more flexible and adaptable. What stands out is self service desk,things like doing leave applications,expenses and most of all customer reports cards and access to what the colleagues are doing out there. Cons Not flexible ,regards working offline,always has to look for a place with available network to connect. Remote areas are a no go. Review Source ZM Zinhle M. application support (Learner) Information Technology and Services Used the software for: Less than 6 months ### "it has been very easy to use more understandable." June 26, 2017 4.0 it is more effective you can work more easily it also tells you when there is work that is overdue that needs your attention. Pros very effective,it is very easy to use and it you can review your reports whenever you like it also tells you when there is an error Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.