Who Uses This Software?

SMB's that heavily rely on their phones, desire additional seamless integration, and are looking for the most robust hosted VoIP solution for the money. Either analog to or VoIP to new VoIP love us.


Average Ratings

12 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Intulse
  • www.intulse.com/
  • Founded 2015
  • United States

About Intulse

Cloud-based phone systems to seamlessly connect you, your employees, and your customers. All inclusive pricing that won't nickel & dime you to death! Buy or rent your VoIP phones from us and have us integrate your CRM solution with the Intulse Phone System for a low monthly fee. The Dashboard App provides unique insight and business intelligence at your fingertips including sophisticated call center management that is powerful while extremely easy to use. Seamless migration,no headaches.


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Intulse Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Intulse Reviews Recently Reviewed!

Great move from Old Phone System to new. Customer focused and great service oriented company.

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility. Ability to remotely administer. Simple to use. Integration with CRM. Customer support was great.

Cons: Documentation was lacking for some of the functionality we needed to train our staff on. They came out and trained and then updated the documentation to meet our needs.

Overall: Cost. Flexibility. Remote Admin.

Intulse has made our transition to VOIP very easy.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software allows me to check the status of all the phones without leaving my office. I can also check my voicemail from the app.

Cons: I wish I would be able to change some setting from the app. (Example: Turning do not disturb on or off.)

Overall: The ability to monitor all the phones on our VOIP system.

Vendor Response

by Intulse on June 22, 2017

Hey Tim, Thanks so much for the great review! You will be glad to learn that DND can be set from the APP now and an admin panel APP is in the works as we speak. Shoot an email to support@ and we can get you details on using the DND feature now. Thanks again!

Transitioning our phone system to Intulse was a successful smooth change, very happy!

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The phone system is extremely user friendly and ease to train other staff and users. The solution is simple and yet very powerful, with the help of Intulse customer service, we have tweaked the system to each need we have.

Cons: The only suggestion I would have would be a better dashboard / interface for end user changes, and control, however I understand this is coming soon and we are excited to see the new app.

Easy to work with, easy transition!

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Phone system is easy to transition to, Intulse is on site to aide in set up and early instruction; answer any and all questions I had. Adam often always trouble shooting above & beyond what is required of him.

Cons: Most features of phones were easy to learn; accessing phones calls after placing on hold was toughest for everyone in office to master.

Overall: Cost reducing

Review for VoIP service - Excellent!

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We do not use the phone dashboard software, but use Intulse for phone service and provider. They have been excellent at every point through the process. We have a unique/specialized business and their team made sure things were set up just how we needed.

We have been with Intulse since January of 2017 and have LOVED working with them and their service!

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! From the everyday phone calls and customizable features to the app on our cell phones which enable my agents to service their clients like they were sitting in the office. We had a previous company that provided less functions and double the price. Using Intulse was the best decision I've made for 2017.

Cons: I would prefer quicker/easier access to recorded calls but they are working on that situation for us and it's probably not an issue most clients would have. I also would like a fax confirmation notice, but again that is a minor issue.

Overall: Great service at a reasonable cost. Customer service is phenomenal!

Intulse has been fantastic - fantastic value, professional image, and increased efficiency.

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Value and ease of use. We were stuck with an antiquated voice system that resulted in countless voice mails and missed calls. This system allowed us to provide better customer support and increased efficiency by routing calls directly rather than having our receptionist do this manually.

Overall: The only issues I have with this product is that I was unaware of it for so long and wasted money and time with one of the larger phone providers.

We upgraded our phone system to VOIP and are still in transition and learning the system.

Jun 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the versatility and program-ability of the phones, having the option to make changes to how the phones function is great. Having the back end accessible to the user would be a huge benefit. (phone books, shortcut buttons, speed dials)

Cons: Changes must be made through Intulse. This doesn't involve the software as much but I think that the installation / transition could have been a lot better. The initial meeting was great where you showed us the phones and some of the features, this is a big part of what sold your services. Some of our frustration came from the transition process. As a customer, I would recommend the initial meeting to list goals and get a game plan. From there I would create a flow chart for how the system will work based on the preferences of the customer, the flow chart would help the customer to know how to set up the voicemails / attendants. This could all be installed prior to the installation of the phones on site, which would allow a quicker transition. Some of our problem was that we didn't know what we were supposed to do next especially with the greetings. I know that this is all second nature to you guys but we were not sure how to proceed. It seemed like every time we made a change toward the end of the week, we would test it the following week and find a glitch to be corrected which delayed the porting process. Overall I think we are on track and adjusting well, only time will tell how effective they will be for our business.
Thanks,
Allen

Overall: more phones / extensions. Flexibility with programmable phones

INTULSE response quickly if we have any questions

Jun 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to use. I can be anywhere in the country and receive my office calls and voicemails on my cell phone or iPad.

Cons: My iPhone app Bria needs to be registered daily. If it is not registered my cell phone will not ring.

It was a very painless switch . I just love how it tied emailing, faxing together.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of options for the money. Texting, answering service and there no line noise. It also is very user freindly to use. Tech support is awesome.

Cons: The only cons I have are the portable phone is a hard to use and at times my voice echos and i hear my voice repeat everything I say.

Overall: A better answering service. Clear lines with no noise.

Vendor Response

by Intulse on June 02, 2017

Hey Lynn, Thanks for the great review. Regarding the issues with the portable phone, lets see about replacing that unit and see if its simply a hardware flaw. You should not be experiencing echo or anything like that. We will get this resolved for you ASAP.

We have been very pleased with Intulse and the implementation of our new phone system.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the flexibility to be able to customize the software (and change it as needed) to meet the specific needs of our organization. The Dashboard app is also very helpful and useful.

Overall: We got a better phone system and a less expensive cost to operate. We received the ability to customize the software specifically to our desires.

This solution has exceeded our expectations and the customer support is simply amazing!

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Included all of the features we needed and at a price point that came in much lower than we had thought. Many of the competitors we evaluated advertised very lows fees but ended up having many add-on fees that we discovered were already included with Intulse. Great value, great service, and these guys understand the needs of SMB's and have anticipated them well in the development and deployment of their solutions. They were able to integrate with my CRM as well. We currently use Insightly.

Cons: Their Dashboard Console & Softphone App are separate Apps at this time. Their built in texting feature does not do group texts.

Overall: CRM integration. Makes us appear to be a larger organization . Helps to streamline call flow and connect folks with who they actually want to speak with quickly and efficiently. Customer service is way better than what we experienced prior with another provider.