Who Uses This Software?

SMB's that heavily rely on their phones, desire additional seamless integration, and are looking for the most robust hosted VoIP solution for the money. Either analog to or VoIP to new VoIP love us.


Average Ratings

29 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Intulse
  • www.intulse.com/
  • Founded 2015
  • United States

About Intulse

Save money and time with the Intulse Cloud Communication Solutions. BYOD or buy/rent your made in the USA phones from us. Enterprise grade voice, fax, text, and mobile App at small business pricing. Get custom quote based on your device user type. Enjoy the efficiency of integration with Salesforce, Zoho, Redtail, Microsoft Dynamics, Insightly, Sugar/SuiteCRM and more. We handle all of your system set-up needs. No hassles, no headaches. Friendly, available live support.


Intulse Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Intulse Reviews Recently Reviewed!


We upgraded our phone system to VOIP and are still in transition and learning the system.

Jun 06, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the versatility and program-ability of the phones, having the option to make changes to how the phones function is great. Having the back end accessible to the user would be a huge benefit. (phone books, shortcut buttons, speed dials)

Cons: Changes must be made through Intulse. This doesn't involve the software as much but I think that the installation / transition could have been a lot better. The initial meeting was great where you showed us the phones and some of the features, this is a big part of what sold your services. Some of our frustration came from the transition process. As a customer, I would recommend the initial meeting to list goals and get a game plan. From there I would create a flow chart for how the system will work based on the preferences of the customer, the flow chart would help the customer to know how to set up the voicemails / attendants. This could all be installed prior to the installation of the phones on site, which would allow a quicker transition. Some of our problem was that we didn't know what we were supposed to do next especially with the greetings. I know that this is all second nature to you guys but we were not sure how to proceed. It seemed like every time we made a change toward the end of the week, we would test it the following week and find a glitch to be corrected which delayed the porting process. Overall I think we are on track and adjusting well, only time will tell how effective they will be for our business.

Thanks,

Allen

Overall: more phones / extensions. Flexibility with programmable phones

Capterra loader

How Intulse Changed My Business

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intulse has completely changed the way I run my business. With multiple office locations and multiple part time employees, I need a unified phone solution that allows one person to pick up where another left off. Intulse says, "We can do that!"

Now, when someone calls my business, three physical phones ring along with two additional softphones (phones that run on iPhone or android)

If, a voicemail is left - that voicemail is pushed to multiple email accounts so that response time is minimized - this has changed how I do business.

Intulse has been one of the greatest answers to prayer my business has had. Thank you INTULSE!

Cons: What do I like least? That I tried to solve this problem on my own and not spend the money. Of all the overhead my business has, INTULSE isn't going away - the benefits that it provides very much outweigh the cost - and really, Intulse is quite affordable

Vendor Response

by Intulse on August 03, 2018

Byron,

We are very humbled by your gracious review and kind words! We do what we do everyday for the very reasons you have stated; to help SMB's thrive and experience efficiency and increased capacity simply by leveraging the solutions we make available.

Good system and great service

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can transfer calls to cell phones and it has a larger memory for phone numbers for us to use one touch dialing.

Cons: I, at least to this point, have not figured out how to save a message for times i am away. I have to set them up the day before i leave and cancel it after returning. I wish i could just save the message and have a few away messages saved and choose them anytime i please.

Overall: The service we have gotten from the guys have been great. They are always helpful and driven to solve any issues we have.

Vendor Response

by Intulse on July 31, 2018

Jeremy,

Thanks so very much for the great review! Glad your team is valuing the solution. Regarding the saving of VM away messages for your specific extension, that simply isn't an option at this time but we will look into it. If for some reason you are not accessing the Dashbaord App from your mobile phone where you can easily record a temporary greeting anytime on the fly, reach out to our support team for instructions on getting it installed. They would love to help.

This solution has exceeded our expectations and the customer support is simply amazing!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Included all of the features we needed and at a price point that came in much lower than we had thought. Many of the competitors we evaluated advertised very lows fees but ended up having many add-on fees that we discovered were already included with Intulse. Great value, great service, and these guys understand the needs of SMB's and have anticipated them well in the development and deployment of their solutions. They were able to integrate with my CRM as well. We currently use Insightly.

Cons: Their Dashboard Console & Softphone App are separate Apps at this time. Their built in texting feature does not do group texts.

Overall: CRM integration. Makes us appear to be a larger organization . Helps to streamline call flow and connect folks with who they actually want to speak with quickly and efficiently. Customer service is way better than what we experienced prior with another provider.

Great concept. Huge upside for product development

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely relevant as far as call flow processing and features. The system is very reliable and has the ability to be very flexible in its deployment. The variety of endpoints is ok.

Cons: How to instructions seem to be sparse. The variety of endpoints could be expanded as well as the ability to have dealers be able to co-brand the various forms and PDFs that are used with the system.

Overall: The ability to integrate to a variety of CRMs.

Vendor Response

by Intulse on April 19, 2018

Thanks for the review Greg. You will be pleased to know that several of those 'how to' and user guides you mention have been completed and are readily available. Please reach out to our support team for access instructions.

Intulse has provided rapidly deployed, robustly configured telecommunications solutions for us.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility has been awesome. Anytime we ask for a feature, configuration change, or new configuration altogether, the answer is always a "YES" with minimal deployment time. We went from "0" to a fully operational call center in just 60 days. Not many vendors can do that!

Cons: The only con would possibly be issues when the hosted servers had maintenance at inopportune times that occurred without warning.

Overall: A fully functional order entry system coupled with a redundant IP based call center telephone system deployed in under 60 days.

Vendor Response

by Intulse on April 20, 2018

We love a challenge, and you guys sure gave us a good one to tackle! So pleased that we were able to deliver everything needed in the time frame necessary and your specific needs helped to shape our dev road-map at the same time. Appreciate you and the whole Select Family.

Capterra loader

Great local company

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A phone system should be a simple and straight forward necessity. There isn't much to like or dislike about the software at this point The customer service and staff are top notch, and that is what makes the software continue to run as it should.

Cons: Besides the occasional need to reset the system or router, we haven't had any issues.

Overall: The company is run by a great group of people why genuinely care about their customers and the experience they provide. Phone systems are a dime a dozen, great customer service is not. This is why the Intulse team is and will continue to be successful.

Vendor Response

by Intulse on July 31, 2018

Adam, We appreciate the kind words. You obviously get it. We work hard to not simply be another vendor, but to be a long term business partner helping organizations to thrive. Thanks again!

Intulse has been the best telco\telephony company I have worked with in over a decade.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: They customize dashboards, recordings, and found a solution that met all our demanding needs. Their phone system can be customized, is geographically redundant, fits all sizes of companies, and easy to implement. We are constantly making changes, and their customer support is responsive, and just wonderful to work with.

Cons: To date I have not had any problems with the company, their product, or their support. Good people to work with.

Vendor Response

by Intulse on April 19, 2018

Michael, appreciate the review and the positive feedback that we are accomplishing what it is we set out to do as we entered this space. It is our pleasure to serve the Select Security organization and take one thing off you 'plate of worry' as you grow!

Intulse

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Call History

Speed Dial

Transfer to cell phones

Calling from websites

email wave file of voicemails

Set up options are customizeable to our business.

Cons: I get an email with an audio recording of voicemails. I would like to be able to do a return call by clicking on the missed call number in my email.

Overall: Overall we have had a positive experience. Rep with Intulse was excellent to work with through the process and setting up our system.

Vendor Response

by Intulse on July 31, 2018

Craig,
Thanks for the well thought out review and 4 stars! Regarding your 'con' comment it would be good for you to reach out to our support team with more specifics about where you are receiving the email of voicemail. Installing the click to dial plugin may be the answer.

Capterra loader

Very responsive to requests. Has nearly all the features we could want.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: East of use. Dashboard is very handy, especially with multiple office locations in multiple states. The ability to integrate with our CRM, add notes, hot transfer calls to cell phones when on the way out, etc.

Cons: I wish it had a video conference solution, drag-and-drop on fax feature, as well as a drag-and-drop transfer solution on the dashboard for calls.

Overall: The ability to work with multiple offices in multiple locations and excellent customer support.

Vendor Response

by Intulse on April 19, 2018

Matt, very much appreciate your feedback and the product enhancement suggestions. We take our customer desires very seriously and our dev team will be looking into your ideas ( if they aren't already! ) keep sending feedback our way please.

We switched over to Intulse after evaluating other phone options

Apr 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The web interface, customer service have both been great. I love that we can take the phones home and plug and play. The team has been super helpful.

Cons: That there isnt more you can do with the web app. Would be nice to be able to forward lines to cell phones and change greeting messages quickly.

Overall: The ability to have on hold messages and educate our customers about things that they were not aware of. Also, we are thinking about another location and the ease to expand this phone system is great.

Vendor Response

by Intulse on April 26, 2018

Hey Joe, so thankful for your review. We just released the very features you mention desiring. We will send the details right over and perhaps you will want to edit your comments? Thanks again!

We have been with Intulse since January of 2017 and have LOVED working with them and their service!

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! From the everyday phone calls and customizable features to the app on our cell phones which enable my agents to service their clients like they were sitting in the office. We had a previous company that provided less functions and double the price. Using Intulse was the best decision I've made for 2017.

Cons: I would prefer quicker/easier access to recorded calls but they are working on that situation for us and it's probably not an issue most clients would have. I also would like a fax confirmation notice, but again that is a minor issue.

Overall: Great service at a reasonable cost. Customer service is phenomenal!

Intulse Review

Jul 30, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that we get our voicemails via email as well as on the phone.

Cons: You can't redial numbers from the history tab without having to delete the '+1' first.

Overall: I am constantly on the road, so having an updated email from the office line to beneficial.

Vendor Response

by Intulse on July 31, 2018

Hello Reese,

Appreciate the review. Regarding the +1 situation, it is an industry standard however we can and do remove it for users that request it. Based on your comments, we have removed it from your system and you should now see your call history without the +1. If you have any additional issues of concerns please advise our team and we will be glad to help.

It was a very painless switch . I just love how it tied emailing, faxing together.

Jun 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of options for the money. Texting, answering service and there no line noise. It also is very user freindly to use. Tech support is awesome.

Cons: The only cons I have are the portable phone is a hard to use and at times my voice echos and i hear my voice repeat everything I say.

Overall: A better answering service. Clear lines with no noise.

Vendor Response

by Intulse on June 02, 2017

Hey Lynn,
Thanks for the great review. Regarding the issues with the portable phone, lets see about replacing that unit and see if its simply a hardware flaw. You should not be experiencing echo or anything like that. We will get this resolved for you ASAP.

So glad I switched

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: They made my porting so easy and quick. Very responsive and a good value. We were hesitant to change carriers, but I now know that we made the best decision possible

Cons: My only con is that certain features must be done by tech support instead of us doing it ourselvesWe were hesitant to change carriers, but I now know that we made the best decision possible

Vendor Response

by Intulse on April 19, 2018

Scott, thanks for your kind review. You will be so glad to know that we just published an update with some additional admin controls now at your fingertips. Stay tuned for more details to come!

Great move from Old Phone System to new. Customer focused and great service oriented company.

Jul 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility. Ability to remotely administer. Simple to use. Integration with CRM. Customer support was great.

Cons: Documentation was lacking for some of the functionality we needed to train our staff on. They came out and trained and then updated the documentation to meet our needs.

Overall: Cost. Flexibility. Remote Admin.

Vendor Response

by Intulse on July 31, 2018

Phil,
You will be glad to know, you likely already do, that we have a ton of documentation on our support site for your team to access. Thanks for the encouragement!

GSM

Jul 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Capability to tie to locations together.

Cons: difficulty in using phones, particularly the cordless phones. Desk model phones are not as difficult to use.

Overall: Service is great.

Vendor Response

by Intulse on July 31, 2018

Don,
Thank you for the great review! We are pleased that your team is benefiting form the multiple locations being able to communicate as one. Sorry the cordless model is giving you trouble. Feel free to reach out to our support team with specific questions about usage and maybe they have a tip that will help. Thanks again!

Intulse has been fantastic - fantastic value, professional image, and increased efficiency.

Jun 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Value and ease of use. We were stuck with an antiquated voice system that resulted in countless voice mails and missed calls. This system allowed us to provide better customer support and increased efficiency by routing calls directly rather than having our receptionist do this manually.

Overall: The only issues I have with this product is that I was unaware of it for so long and wasted money and time with one of the larger phone providers.

Intulse

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use the phone system to make and receive calls.

Cons: Phone needs reset several times a week so that it functions properly.

Vendor Response

by Intulse on July 31, 2018

Dana,

Appreciate the review. Our support team would love to hear more specifics about the 'phone needs reset several times a week; to be able to trouble shoot and solve this for you, This is not normal nor acceptable as far as we are concerned. Please contact us at your earliest convenience.

Easy to work with, easy transition!

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Phone system is easy to transition to, Intulse is on site to aide in set up and early instruction; answer any and all questions I had. Adam often always trouble shooting above & beyond what is required of him.

Cons: Most features of phones were easy to learn; accessing phones calls after placing on hold was toughest for everyone in office to master.

Overall: Cost reducing

Great VOIP option for Redtail CRM users

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with our CRM system is great. the multitude of options for use of the system also makes adoption easier for all employees.

Cons: The lack of proprietary soft phone app for cellphone is a challenge as the options available do not always work perfectly.

Overall: As an independent Registered Investment Advisory firm compliance is a key for our business and with Intulse we have the ability to record calls, maintain one consistent phone number across our entire staff, and add a messaging capability that allows for compliant capture and record.

Vendor Response

by Intulse on October 29, 2018

Thanks so much for the excellent review! You will also be pleased to know that we are working feverishly to deliver our integrated virtual phone just as soon as we can. It's very close to ready being ready for prime time, but not quite.

INTULSE response quickly if we have any questions

Jun 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The software is easy to use. I can be anywhere in the country and receive my office calls and voicemails on my cell phone or iPad.

Cons: My iPhone app Bria needs to be registered daily. If it is not registered my cell phone will not ring.

Capterra loader

The support is excellent.

Apr 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use. We especially like the dashboard and the integration with Redtail is very good. We switched because of this integration and are happy with the decision.

Cons: Nothing so far. It is a bit of work to get our fax line switched over but I am not sure that it really is Intulse's issue.

Overall: Redtail integration is excellent

Vendor Response

by Intulse on April 24, 2018

Melissa, we appreciate the kind words and are so glad we were able to help you guys improve communication and efficiencies with the Dashboard and Redtail integration. Our support team never tires of hearing positive feedback as they do aim to serve everyone with excellence.

Transitioning our phone system to Intulse was a successful smooth change, very happy!

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The phone system is extremely user friendly and ease to train other staff and users. The solution is simple and yet very powerful, with the help of Intulse customer service, we have tweaked the system to each need we have.

Cons: The only suggestion I would have would be a better dashboard / interface for end user changes, and control, however I understand this is coming soon and we are excited to see the new app.

Best VoIP

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and configure. Phones are great and quality is great. Crm integrations are awesome.

Cons: Nothing. It works and my clients have been nothing but thrilled.

Overall: Getting clients VoIP that works and is priced right.

Vendor Response

by Intulse on July 31, 2018

Thanks for the great review Joe. We love serving partners like you who also desire to provide exceptional products with exceptional service at affordable pricing. Keep up the great work!

Awesome service More awesome price

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Great VOIP service. Very easy and available support staff. Love the functions and integrations are top notch

Cons: Honestly no complaints as of now. Great service, very reliable with knowledgeable team always abailable

Vendor Response

by Intulse on July 31, 2018

We aim to please Seth! Glad our solution and service is helping your organization be more effective, efficient, and profitable!

We have been very pleased with Intulse and the implementation of our new phone system.

Jun 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the flexibility to be able to customize the software (and change it as needed) to meet the specific needs of our organization. The Dashboard app is also very helpful and useful.

Overall: We got a better phone system and a less expensive cost to operate. We received the ability to customize the software specifically to our desires.

Review for VoIP service - Excellent!

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We do not use the phone dashboard software, but use Intulse for phone service and provider. They have been excellent at every point through the process. We have a unique/specialized business and their team made sure things were set up just how we needed.

Intulse has made our transition to VOIP very easy.

Jun 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software allows me to check the status of all the phones without leaving my office. I can also check my voicemail from the app.

Cons: I wish I would be able to change some setting from the app. (Example: Turning do not disturb on or off.)

Overall: The ability to monitor all the phones on our VOIP system.

Vendor Response

by Intulse on June 22, 2017

Hey Tim,

Thanks so much for the great review! You will be glad to learn that DND can be set from the APP now and an admin panel APP is in the works as we speak. Shoot an email to support@ and we can get you details on using the DND feature now. Thanks again!