--- title: "Tars Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tars the right Appointment Scheduling solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/163670/Tars/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Tars 4.6 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Tars Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-25 of 41 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nitesh M. Founder Used the software for: Less than 1 year ### "The High-speed, most advanced and powerful ( yet old looking ) Chatbot tool." September 30, 2019 5.0 I love to build instant high-converting landing page with Tars Pros I have used dozens of chatbot tools but TARS surpasses all of them with its feature richness, flexibility and speed. I love to use it as the landing page for ad campaigns. .. and then 400+ chatbot templates is like a ready-made superstore for digital agencies. Cons Despite everything, it still looks old in terms of design. The 'branding logo' placement is also weird. I wish if this hyperactive team gets some time to breathe and then look at the UI section of their own chatbot, especially in the form of a widget. They recently the 'Powered by Tars' branding but the old one was still better. frontend UI team needs a new chief I believe. ( The backend and the dashboard is already amazing ) Review Source R Reviewer Owner Used the software for: 3-5 years ### "Chatbots - because it's better to give than to receive." September 30, 2019 4.0 Forms are entirely passive, requiring a site visitor to take the first step at engaging with the site. Chatbots allow the site to initiate a conversation with a visitor. The simple act of taking the first step has led to substantially increased information collection rates, well above our capture rates using forms. Pros TARS made converting our heavily form-reliant inbound marketing system into a more interactive chat-based system quick and easy. The simple and easy-to-figure out software interface allows even those of us with a complete lack of programming skills to develop powerful and engaging chatbots. Cons Some design elements offer limited configuration, though it has improved quite a bit on that front over time. Review Source R Reviewer Founder & CEO Used the software for: Less than 1 year ### "Tars as a tool for growth" September 30, 2019 3.0 Pros I liked the ease of set up and the customization capability. Cons The data collection was a little clunky on the back end and didn't serve what I needed. It didn't turn out to be a tool that helped me easily gather and merge email addresses of new users. Review Source Marius G. Growth Hacker Used the software for: 1-3 years ### "Great chatbots for lead generation" June 18, 2019 5.0 The learning curve might seem a bit steep at first, but Tars' support is fantastic. They have helped me with all of my questions and provided explicit instructions on how to customize the chatbots to fit my needs. They really go the extra mile to help you build the chatbot your company needs. Pros The chatbots built by HelloTars seem to be built specfically for lead generation. It really improves the conversion rate when you are collecting/requesting data through a chatbot than with a form. Also their plans include one (or more, depending on the plan) chatbots built by the them for you. If you only need one bot, then you don't even have to learn the platform at all. Last, but not least, I love how easy it is to track Goals in Google Analytics (so you can see exactly how many people get to each step, if you want this) and to add retargeting pixel. Cons The UX of the chat builder is a bit dated, in my opinion. However, once you get the hang of it, making new chatbots is a breeze. I would also love being able to remove the branding, or at least to be able to add my own affiliate link in the branding. Review Source Leonardo W. Founder Used the software for: 1-3 years ### "Boost your PPC Campaigns" June 25, 2019 5.0 I am very happy with the app. Is useful and help us to boost our conversions. Pros I love TARS, and I'm a long time user. There are a lot of bots out there, the difference of TARS is the focus on PPC campaigns and optimisation. They offer a lot of templates that you can use to jumpstart your campaign, without the need to keep researching. Conversational bots provide a way more enjoyable experience for the end user than static landing pages, therefore, conversions will increase. Just grab a template, adapt to your vertical and you are ready to go. For sure TARS worth the investment. You will also a weekly newsletter, that is very funny and embedded with a lot of useful information. Cons The only thing I miss is the fact that they don't have a 2 way integration with Google Calendar, they need to work on that. Review Source Drew H. Website Development & Marketing Manager Used the software for: 1-3 years ### "Tars is an almost-perfect chatbot platform" June 18, 2019 5.0 Tars is a fantastic tool for building website and landing page chatbots, I have no complaints and have been able to build a lot of chatbots in no time (though I do wish we could remove branding and use with Facebook Messenger). Plus the founder and support team are super friendly and fast to respond when support is needed. Pros With Tars it's super simple to build and deploy chatbots for any niche or market. It's super flexible and there are a ton of chat options and integrations. Cons I don't like that you can't remove Tars branding, and I wish it had Facebook Messenger bot support. With those two things it would be perfect. Review Source NaveenKumar N. Performance Test Lead Used the software for: 3-5 years ### "Bots-ize your website" June 27, 2019 4.0 I implemented couple bots which helped my visitors to answer few questions. Techies can easily identify that it works on If condition. But it is an excellent tool to implement for small/medium scale online businesses. Pros Very easy to implement, simple learning curve, automated tasks, a great web conversion tool, comes with affordable price tag. Cons It would excellent if it learns and excels further when more number of users interacts with the bots. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Easy to use " June 25, 2019 5.0 Pros The TARS Bots solution is very easy to use, you can start collecting data from your users almost immediately, the interfaces that customers see is easy to use. In addition, the management and capture of files from the user interface is very convenient. Cons The integration with other solutions such as CRM or databases would be the things that should be improved. Review Source Verified Reviewer Head of Creative & Design Used the software for: 1-3 years ### "Multi functions chatbot" September 30, 2019 4.0 Pros • Can create multiple chat bots • Can modify from template • UI is simple and easy to use Cons Unlike Intercom or FB chatbot, can’t add live chat element into the chatbot Review Source VR Verified Reviewer Manager Used the software for: Less than 1 year ### "Good product but has performance issues" June 19, 2019 4.0 Pros It has many good features. Very easy to use chatbot flow editor with many options (different types of queries, branching, redirects, etc.). Data capture and ability to analyze it is good. Cons Have temporarily stopped using it because of performance issues. Doing a website speed test with third party tools like Pingdom showed that it nearly doubled the page load time. This is a big issue since page load time has become a major SEO ranking factor. Reported it to Tars support but have not received a resolution yet. Review Source R Reviewer Professor Used the software for: 3-5 years ### "Scalable Chatbot Builder, very easy" July 8, 2019 5.0 Pros If you can create a ppt slide, you can create a ChatBot with Hellotars Cons Honestly, there is not much to dislike about hellotars Review Source R Reviewer Marketing Director Used the software for: 1-3 years ### "Great chat bot" October 7, 2019 5.0 Pros Easy to Use Modern Design Responsive Design Great Company Cons I haven't had any issues using tars chat bot. Review Source MS Mindy S. Owner Used the software for: 1-3 years ### "Versatile and fun" June 18, 2019 5.0 I use TARS to survey my members, to get privacy consent before starting a live meeting, to direct users to certain actions and so much more. Pros TARS is easy to use, they're always improving and they make it easy to provide super useful forms and interactive chats with your audience. Cons The only thing missing is a way to more easily organise and preview your chatbots Review Source R Reviewer Marketer Used the software for: Less than 1 year ### "Great tool" June 24, 2019 4.0 Pros Easy to use. Great conversion and event tracking. Cons So far I haven’t run into any cons. ———- Review Source R Reviewer Partner Used the software for: 3-5 years ### "All Around Best Chatbot System For Generating Leads" July 4, 2019 5.0 From the start my experience has been awesome. The TARS team is very supportive, eager to improve their products, helpful with support and are great to work with. It's uncommon to find such a group in this industry that are both dedicated to their product as well as their customer's needs. They solicit feedback and are geniunely interested in what their customers think and provide them solutions by enhancing their product. Since starting to use the TARS chatbots we have decreased our level of customer email requests for common questions by 83% (saving us and our staff dozens of hours a week, and overall increased our leads and conversions on every campaign, with one getting conversions of 14%, double our original 7% rate. Pros Intuitive workflow, ease of use and ability to connect to pretty much any api or 3rd party service. Help and documentation on how to accomplish anything is available and support is excellent. Cons Up until today, the lack of a good scheduling/calendar system, but they just released a new integration with Google Calendar which looks great (still in beta). Review Source R Reviewer Marketing supervisor Used the software for: Less than 1 year ### "TARS is super easy to use!" September 30, 2019 4.0 In spite of the lack of features TARS is awesome. We have created many great bots with it (some of them have even been featured in TARS emails). We also had the pleasure to meet the guys behind it. They are amazing. Their costumer service is outstanding. Pros How easy it is to use. Before TARS we were using ManyChat services to create our bots but it was complicated and could only be used through Facebook Messenger. In the other hand, TARS is really simple to use (user friendly; being the bot builder wayy simpler to use) and the bot can be deployed practically anywhere. Cons The lack of features: even though it has a good amount of user input options (buttons, custom text, etc) it lacks some features we miss from ManyChat like direct integration with an email service provider (ConvertKit, MailChimp). Imagine being able to send the emails directly to one of our MailChimp email list and set a campaign! We had to look for a workaround. Review Source Levi W. Public Information Officer Used the software for: 3-5 years ### "Truly Transformative " June 25, 2019 5.0 Pros The builder/dashboard is by far the best I have worked with. Having used multiple chatbot building platforms, Tars cannot be beat. It works great for implementing the business/marketing layer without all the energy drain that typically comes with development. Cons Although minor, I’d like more focus placed on UI elements in the near future. There are some small hiccups with the auto-suggest menu timing when it pops up, but the workaround is simple enough for now. Review Source R Reviewer National Lead-Insurance Used the software for: 3-5 years ### "TARs- Simplified Bot DIY Platform" June 25, 2019 4.0 Overall experience is Average. It is good platform for creating Push Guided Bot but future is NLP Pros DIY process & ease to create a bot. I can create bot in less than 15 min & go live Cons UI/UX. I feel the customization in UI/UX is required. How Bot can be made more appealing to the customer with good UI/UX is not fully available in Tar platform. Have very little view on NLP capability of Tar Review Source AJ Alex J. GM Used the software for: 3-5 years ### "Great product and customer support!" June 25, 2019 5.0 Great experience overall Pros Ease of use Great Functionalities Constantly being updated with new features Cons Unable to print out/export nodes maps Sometimes hard to see details with lots of node lines on the UX Review Source R Reviewer Administration Used the software for: 3-5 years ### "Good Application " June 25, 2019 5.0 Pros Ease of Making is the best feature of Tars Bots Cons Nothing as such, as everything I used didn’t made me face any issues Review Source Tony J. Owner Used the software for: 1-3 years ### "Automated 70% of our customer support" June 25, 2019 5.0 We are super happy with Tars and plan to implementing even more functions and expand our API. Pros Tars is really easy and fun to configure and you’ll get results immediately. Cons That I didn’t purchase a bigger licence. Review Source CM Colette M. ESP Water Used the software for: 3-5 years ### "Great Value for Money" April 23, 2021 4.0 We like the program. The support has NOT been great. We bought it early on before pricing went up, so wonder if that's why our requests for support are ignored? Pros Tars has been a great chatbot for our site. It's pretty easy to use and set up. We also like that they have continually made improvements to the program. Good optimization for mobile users. Cons I wish it had more functionality with customizing the look and feel. I feel like there a lot of things we'd like to do to make it not look cookie cutter, but requires CSS styling to do that. Review Source R Reviewer Secretary Used the software for: 1-3 years ### "account activation " June 17, 2019 5.0 generally its fine coz the support team and acct manager is very supportive. Pros getting the details into the dashboard immediate action Cons sometimes the matrix is not accurate with the data Review Source Daniel L. Consultant Used the software for: 3-5 years ### "Easily usable software for creating a bot for a web site" October 10, 2019 5.0 Overall, Tars has been useful and has led to some leads for my business. Pros If you can create a flowchart, you can create a bot using Tars. It's easy and mostly intuitive. Support is responsive and helpful. Cons I don't like to pay for things and still have SaaS branding on them. At any level. Review Source Will O. Owner Used the software for: Less than 1 year ### "Great tool for independent site owners" June 17, 2019 4.0 Pros The ability to customise the routines and processes within the chatbot to help direct customers. This really helps an independent business owner design bespoke systems to funnel customers. Cons Without basic technical knowledge you may find it difficult to start. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.