# Inspectlet Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Inspectlet Software - reviews, pricing plans, popular comparisons to other Heatmap products and more. Source: https://www.capterra.com/p/163689/Inspectlet --- # Inspectlet Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Inspectlet ## What is Inspectlet? Inspectlet is a session recording and analytics software. It records videos of website visitors to understand their behavior, lets you create heatmaps to see where users click and scroll, has funnel analysis to find drop offs, and offers advanced filtering to isolate specific users. The tool provides visual data on how site visitors interact with web pages to go beyond standard web analytics. ## What is Inspectlet used for? [Web Analytics](https://www.capterra.com/web-analytics-software/)[Heatmap](https://www.capterra.com/heatmap-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 70% Neutral 20% Negative 10% Starting price $39 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Inspectlet?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.inspectlet.com/&name=Inspectlet) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Inspectlet 4.0 (30) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (30) Ease Of Use 4.6 (260) Value For Money 3.7 (24) Value For Money 4.6 (224) Customer Service 3.5 (23) Customer Service 4.7 (210) ## Inspectlet alternatives [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (28)](https://www.capterra.com/p/182661/LiveSession/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Mouseflow](https://www.capterra.com/p/163517/Mouseflow/) [4.7 (122)](https://www.capterra.com/p/163517/Mouseflow/reviews/) Starting price $31.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163517/Mouseflow/) [Matomo](https://www.capterra.com/p/182627/Matomo-Analytics/) [4.7 (62)](https://www.capterra.com/p/182627/Matomo-Analytics/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182627/Matomo-Analytics/) [View all alternatives](https://www.capterra.com/p/163689/Inspectlet/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Heatmaps 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important A visual display that uses a color spectrum to show how visitors interact with areas of a web page Behavioral Analytics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and analyse user behavior within a system or network Real-Time Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time Tagging 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Inspectlet 8 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Track and analyse user behavior within a system or network Assembly of graphs and charts for visualizing and tracking statistics/metrics Monitoring and analytics of how visitors interact with forms, such as drop-off, refills, blank submissions, errors, and more Method of analysis that visualizes the series of events that lead towards a defined goal. A visual display that uses a color spectrum to show how visitors interact with areas of a web page Analyze and gain insights into data in real-time Attach digital tags to documents and assets for identification, search, or monitoring purposes Get Advice We can help you find the software with the features you need. Features 4.1 (29) 4.1 Based on 29 reviews ## Pricing Value for money 3.7 (24) Free Version [View pricing plan details](https://www.capterra.com/p/163689/Inspectlet/pricing/) Free $0.00 It includes: - Compatibility With Dynamic Sites - Email Support - Heatmaps Suite - Mobile Device Support - Playback Session Recordings Micro $39.00 Flat Rate,Per Month It includes: - Compatibility With Dynamic Sites - Email Support - Heatmaps Suite - Mobile Device Support - Playback Session Recordings Startup $79.00 Flat Rate,Per Month It includes: - Compatibility With Dynamic Sites - Conversion Funnel Analytics - Download Session - Email Support - Heatmaps Suite - Manage Multiple Account Users - Mobile Device Support - Playback Session Recordings - Recordings Growth $149.00 Flat Rate,Per Month It includes: - Analytics - API Access - Compatibility With Dynamic Sites - Conversion Funnel Analytics - Download Session - Email Support - Heatmaps Suite - In-Page Form - Manage Multiple Account Users - Mobile Device Support - Playback Session Recordings - Recordings - Targeting Controls Accelerate $299.00 Flat Rate,Per Month It includes: - Analytics - API Access - Compatibility With Dynamic Sites - Conversion Funnel Analytics - Custom Service - Download Session - Email Support - Heatmaps Suite - In-Page Form - Manage Multiple Account Users - Mobile Device Support - Phone Support - Playback Session Recordings - Recordings - Targeting Controls Enterprise $499.00 Other,Per Month It includes: - A - API Access - Compatibility With Dynamic Sites - Conversion Funnel Analytics - Download Session - Email Support - Heatmaps Suite - In-Page Form - Manage Multiple Account Users - Mobile Device Support - Playback Session Recordings - Recordings - Targeting Controls Value for money 3.7 (24) 3.7 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (23) 3.5 Based on 23 reviews ## User reviews Overall rating 4.0 Based on 30 reviews Filter by rating 5(11) 4(10) 3(6) 2(3) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Thailand Country Manager Gambling & Casinos ### "Inspect it with Inspectlet" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 18, 2022 Pros The product was easy to use and gave a clear understanding of what the underlying issue was. Cons The software did not assist in solving the issue or giving hints on how to solve the underlying problem, that could be done by other software that’s AI driven. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Digital Marketing Manager Computer Software ### "Reliable & easy-to-use for 7+ years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2022 Pros I've been using Inspectlet ever since I first got into the digital marketing space over 7 years ago. The session recordings and analytics features are reliable and easy-to-use. Installation is simple & quick, and key features like IP blocking and Rage Click insights help surface the most important analytics. I've used Inspectlet across a wide variety of sites: from low-traffic agency landing pages (free plan) to high-traffic content sites (paid plan). It's always a breeze to use, and it has become one of my go-to's when launching new websites. Cons To be honest, I am yet to find a con with Inspectlet over the course of several years using the software. Perhaps the only "bug" I can think of is that the session replay player is sometimes a bit wonky if you try playing from the middle (rather than the start), but it isn't a big deal. Otherwise, I've never found anything wrong with Inspectlet and strongly prefer it to alternatives. Alternatives considered [Fullstory](https://www.capterra.com/p/153721/FullStory/) [Smartlook](https://www.capterra.com/p/164713/Smartlook/) Reasons for choosing Inspectlet Inspectlet has way better pricing and a higher session recording limit on free plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nick B. Founder and MD Professional Training & Coaching ### "Worst customer service ever" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 7, 2022 Very very poor. Pros The price structure is good and I opted for the 10,000 recordings per month. It's easy to use. It works (unlike Insignal!) Cons I bought the 10,000 recordings per month but it caps every day at 167 recordings which is 5000 per month. I have written to their support FOUR times and they never ever reply. I have never known anything as bad when it comes to customer service. I am switching to Hotjar even though it's more expensive because I cannot support a company that ignores its suctomers. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reasons for choosing Inspectlet Cost BUT I regret it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex S. Founder Financial Services ### "Would be great.....if it consistently worked. As for customer service - there isn’t any." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 5, 2021 When it works great, but let down by inconsistent behaviour and appalling service. Pros In theory, Inspectlet does just what we need it to. It records user sessions so we can monitor new releases and overall customer interactions. Cons The reality is that it’s very inconsistent with what it actually records. Everything is set up correctly, because it sometimes work. But 70% of the time it’s worthless. I tried at least 5 times to get hold of someone, and as we’re on their Growth plan, we get email service. Don’t both though, nobody will respond. Reasons for choosing Inspectlet Because when it works, it’s excellent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Integrated and Digital Marketing Strategist Internet ### "Simple to use, but basic" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 5, 2021 not great at all, had high hopes due to the simplicity and range of features, but too many issues. Pros Clearly set up to be easy to implement and use for the end user. Easy as anything to deploy and super easy interface. Cons No customer service or support whatsoever. When we enquired, it took 3 weeks for a response, when we replied with questions, no response whatsovever. Tool feels incomplete and lacking functionality Alternatives considered [Mouseflow](https://www.capterra.com/p/163517/Mouseflow/) [Freshmarketer](https://www.capterra.com/p/226111/Freshmarketer/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IŠ Ilija S. UI/UX designer Leisure, Travel & Tourism ### "Support is ridiculous" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 March 10, 2020 Generally useful software but, a lot of performance issues and bugs... Pros having an IP address of a user is convenient Cons Support is ridiculous, I have a problem with the software, and I asked for help from support but I get one reply to my mail per month basically, last time I got an email from them I nearly forgot what was the problem in the first place... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brent J. Head Of Product Management Marketing and Advertising ### "It's ok, but we switched to Hotjar" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 28, 2020 It was ok, but the one feature we were really interested in Inspectlet didn't offer. Pros Inspectlet had good customer service, and the live recordings were helpful. Cons Inspectlet didn't offer an aggregated heatmap option (if you have hundreds/thousands/millions of product pages and you want to see a single heat map that visualizes user movements across all product pages. We needed to switch to Hotjar to get this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA Hamza A. Senior PHP Programmer Hospitality ### "Inspectlet is best option to track my website state and online error on it." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 6, 2020 Inspectlet is the best way to get my website actively by monthly or yearly. Inspectlet provides the event option to describe all links by name so that is very helpful to my website reports. Pros Inspectlet is a way to track audience activity on our website. This procedure to help me the correct error on our website who faced users on it. Inspectlet provides multiple options to track the audience like Country, Browser, Time and very important to saved all activity the use like video. Cons I personly not like the view on the dashboard and video listing they are not user-friendly. Inspectlet is much costly for new user and new website holder Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Product Designer Information Technology and Services ### "very disappointing" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 23, 2020 Pros I would like their features even they even worked Cons Costumer Support is absolutely awful. They only accept e-mail (no telephone available), and they take days to reply. Also, the product has many serious glitches: a problem that video recordings just didn't work / freeze everytime I tried to watch some parts of them, and then, after some months, it just stopped working. We tried to do some very important A/B Testing and it was just not working. Customer support took ages to reply, and when they did, was to say something as stupid as "the problem must be your js snippet". Seriously? We were using the platform for almost a year, it then stoped working, and was our instalation fault? We lost valuable time and money while paying for a product that doesn't even work and trying to fix some of their problems by our own. People were calling us fools for having decided on this product over all their competitors just to be treated like idiots by their team. Very disappointing! Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [Mouseflow](https://www.capterra.com/p/163517/Mouseflow/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Ciprian P. Senior PHP Developer Consumer Services ### "An good tool for specific user research" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 5, 2020 Pros I have used this app for a little while and I did find it a good fit for my user tracking needs, but that's all. Cons Very few features and the pricing plans are too high for the premium features it provides. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/163689/Inspectlet/reviews/) Popular comparisons [Lucky Orange vs Inspectlet](https://www.capterra.com/compare/150695-163689/Lucky-Orange-vs-Inspectlet) [Hotjar vs Inspectlet](https://www.capterra.com/compare/163516-163689/Hotjar-vs-Inspectlet)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)