Inspectlet

Inspectlet

4 / 5 10 reviews


Average Ratings

10 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Inspectlet
  • www.inspectlet.com/
  • United States

About Inspectlet

Stop guessing what your visitors want. Google Analytics tells you what, Inspectlet tells you why.


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Inspectlet Features

  • Behavioral Mapping
  • Dashboard
  • Dynamic Maps
  • Element Analytics
  • Embeddable Maps
  • For Sales
  • For Science
  • Radial Mapping
  • Territorial Mapping
  • Website Analytics

Inspectlet Reviews Recently Reviewed!


Capterra-loader

Was incredible because it is too easy to use.

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love this software too much for the ease of its handling, and also it is super economical. This software offers you a video where it explains to you all the information about the communication with other users, these videos seem great to me. All tools in this software are very useful.

Cons: What I dislike a litlle bit about this software is that I can not configure everything in my own way, so I have to be too specific with the administration to it shows the design that I want. Therefore the interface is somewhat complicated.

Overall: My website now has much more traffic. I can see what users think about my business in order to improve the services I offer. So thanks to this software I can look for solutions to solve what users do not like.

Great Visitor Activity Monitoring Tool!

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I recently discovered this tool. Been using this for about two months. This tool is a gateway to identify all the issue. In the past when i used to get complain that "something was not working", I used to have very hard time identifying issue to fix it. With Inspectlet, I can pinpoint to the issue and address, and resolve the issue. Excellent tool to view all the movement on the site.

Cons: Searching is little slow when searching over large number of data. I wish that it does not bill by page views from the excluded IP address. Billing is little interesting. If I hit the limit, then I would have to pay again. It would be nice to have pro rated charge after exceeding allocated page views.

Capterra-loader

A great way to figure out what your website visitors are doing!

Mar 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A great way to gain additional insights about how users are engaging with your website. Think analytics + visuals. You can literally record sessions and see how people navigate your site, what they type into forms, and more. This is valuable data to have because you can make adjustments if you notice trends that are sliding the wrong way based on the user's actions over time.

Overall: It isn't cheap and there are cheaper software tools out there that do similar things, but I still would recommend this product.

Many good features compare to Hotjar

Oct 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Link your product users to Inspectlet sessions - Track user IP Address - Continuous recording - Cheaper than many other solutions - Easy to setup

Cons: - Sometimes it's buggy, showing a blank canvas - Searching is slow when there are many sessions - Heatmap is not correct for SPA

Capterra-loader

It gets the job done.

Jun 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Inspectlet was a cheap alternative to some of its competitors, and has a great free option. Some things were very difficult to use on our SPA, like heatmaps, but I don't have many complaints for the viewing experience.

Cons: Everytime I contacted support it seemed like a pretty small team that wasn't moving or innovating very quickly, but they did respond quickly. Some things were hard to use and scrubbing the timeline of the video was often a hassle.

Capterra-loader

I used Inspectlet to analyze users experience on my landing pages.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that Inspectlet allows me to confirm that form submissions are happening correctly. This saved me a lot of wasted money, as I could identify any problems people were having when they arrived on my landing page. What I find is that Inspectlet is helpful to use for the first few months after implementing a new landing page.

Cons: After confirming user patterns and form submissions as occurring correctly, I don't find I use the Inspectlet software much. For 3 to 6 months it was extremely helpful.

I depend on Inspectlet to get a deep understanding in how my product is being used

Jul 12, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Inspectlet was so easy to setup and use. I have 100% visibility into how my software is being used. I can easily determine what is causing confusion with my users. It's better than user testing since in user tests the users know someone is looking over their shoulder.

Cons: Sometimes I feel like it doesn't complete sessions. From time to time the styling is off or skewed of the pages that it's showing. These things are more rare than common, however.

Capterra-loader

Good for seeing user interaction on your website

Aug 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent customer service and very intuitive software

Cons: The admin is pretty old school and clunky.

Neat insights to customers!

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can figure out why users are doing certain things, it's like I'm able to watch what they're doing and trying to do

Cons: So far I have not had an experience which I don't like, keep up the good work, woo hoo. Nothing else to say here.

Great Tool Guys !!!

Sep 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you need to know what is your customer doing you need to use this tool. I love this tool , it help me a lot to understand what are the things are making my customers confuse from the landing page and what are the things are catchy to my customers. I love you guys! You guys made my conversion cost from $180 to $3.5

Pros: Realtime analysis and understanding your customer

Cons: Can not exclude some visitor , like direct if I do not wanna track direct users there is actually no way or I haven't able to find yet.