# Inspectlet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Inspectlet the right Heatmap solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163689/Inspectlet/reviews --- Inspectlet 4 (30) [View alternatives](https://www.capterra.com/p/163689/Inspectlet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Inspectlet Ease of use 4.2 Customer Service 3.5 ## Pros and Cons in Reviews Tertius K Integrated and Digital Marketing StrategistInternet, 201 - 500 employeesUsed the software for: Less than 6 months. “No customer service or support whatsoever. When we enquired, it took 3 weeks for a response, when we replied with questions, no response whatsovever. “ February 5, 2021 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James S. Manager Used the software for: 6-12 months ### "Was incredible because it is too easy to use." June 4, 2018 4.0 My website now has much more traffic. I can see what users think about my business in order to improve the services I offer. So thanks to this software I can look for solutions to solve what users do not like. Pros I love this software too much for the ease of its handling, and also it is super economical. This software offers you a video where it explains to you all the information about the communication with other users, these videos seem great to me. All tools in this software are very useful. Cons What I dislike a litlle bit about this software is that I can not configure everything in my own way, so I have to be too specific with the administration to it shows the design that I want. Therefore the interface is somewhat complicated. Review Source CA Clay A. Owner Hospitality Used the software for: 1-2 years ### "The absolute best way to see what your customer sees" September 10, 2019 5.0 I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure. Pros Inspectlet has been so valuable for me so far to help me know what issues my customers are running into with our reservation system. All I had to do was paste a piece of code onto my website (wordpress has plugins for this.. or use Google scripts manager). Once I did that, I just log in to my dashboard occassionally and there will be a whole list of screen recordings from all my recent guests. I just click on a recording to watch their screen and watch their mouse to see what they try to click on and overall the experience they have. I have been able to make our reservation system work much better by watching to see what pain points the users encounter. For example, when clicking on the date range input that displays the calendar so they can select a date range, I saw that many people were trying to click on the calendar icon next to the input and nothing was happening. I have not fixed that so that when the calendar icon is clicked, the calendar is displayed like they are expecting. It is little things like this that I have realized through watching inspectlet recordings could make my guests experience more seamless. I highly recommend inspectlet to allow you to "watch over the should" of your customers to see what problems they run into that you would otherwise never find out about. Cons The screen recordings are actually a video, i believe they just record where their mouse is and where they click and when they scroll and so forth, and then when they play back the recording, they just re-display the page and do all the things the user did. I'm sure this is MUCH more efficient that storing video files, but it does lead to some of the recordings not being exactly 100% as the customer saw things. But it still gives me a good idea. Video would be way to data intensive and there would be no way there could be a free tier of this service. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Inspectlet I looked briefly at Hotjar after I created a Inspectlet account, and it looks like they have a quality product too. I do like that they include a survey option for your website, which could be really useful. Review Source Alex S. Founder Financial Services Used the software for: 6-12 months ### "Would be great.....if it consistently worked. As for customer service - there isn’t any." March 5, 2021 2.0 When it works great, but let down by inconsistent behaviour and appalling service. Pros In theory, Inspectlet does just what we need it to. It records user sessions so we can monitor new releases and overall customer interactions. Cons The reality is that it’s very inconsistent with what it actually records. Everything is set up correctly, because it sometimes work. But 70% of the time it’s worthless. I tried at least 5 times to get hold of someone, and as we’re on their Growth plan, we get email service. Don’t both though, nobody will respond. Reason for choosing Inspectlet Because when it works, it’s excellent. Review Source VR Verified Reviewer Digital Marketing Manager Computer Software Used the software for: 2+ years ### "Reliable & easy-to-use for 7+ years" October 6, 2022 5.0 Pros I've been using Inspectlet ever since I first got into the digital marketing space over 7 years ago. The session recordings and analytics features are reliable and easy-to-use. Installation is simple & quick, and key features like IP blocking and Rage Click insights help surface the most important analytics. I've used Inspectlet across a wide variety of sites: from low-traffic agency landing pages (free plan) to high-traffic content sites (paid plan). It's always a breeze to use, and it has become one of my go-to's when launching new websites. Cons To be honest, I am yet to find a con with Inspectlet over the course of several years using the software. Perhaps the only "bug" I can think of is that the session replay player is sometimes a bit wonky if you try playing from the middle (rather than the start), but it isn't a big deal. Otherwise, I've never found anything wrong with Inspectlet and strongly prefer it to alternatives. Alternatives considered [Fullstory](https://www.capterra.com/p/153721/FullStory/)[Smartlook](https://www.capterra.com/p/164713/Smartlook/) Reason for choosing Inspectlet Inspectlet has way better pricing and a higher session recording limit on free plans. Review Source PS Panneer S. Productivity Optimization Manager / Marketing Specialist Education Management Used the software for: 1-2 years ### "The best of analytics - Great Visual representer" March 22, 2019 5.0 The benefits you derive through Inspectlet is unimaginable you can actually feel the user interaction and identify the areas where we can keep important elements of a website. Pros Inspectlet is the future of analytics, The best about Inspectlet it gives as the visual interpretation of how user is interacting with the website, where he is focusing more with the heat map, almost every session gives a good understanding about the website. Cons The least about Inspectlet,when it records user sessions, the same sessions is stored in multiple files so to view and understand it's bit complex. Review Source Chris C. Director of Operations Used the software for: 1-2 years ### "A great way to figure out what your website visitors are doing!" March 16, 2018 4.0 It isn't cheap and there are cheaper software tools out there that do similar things, but I still would recommend this product. Pros A great way to gain additional insights about how users are engaging with your website. Think analytics + visuals. You can literally record sessions and see how people navigate your site, what they type into forms, and more. This is valuable data to have because you can make adjustments if you notice trends that are sliding the wrong way based on the user's actions over time. Review Source Thinh P. Lead Web Developer Internet Used the software for: 6-12 months ### "Many good features compare to Hotjar" October 2, 2017 4.0 Pros \- Link your product users to Inspectlet sessions - Track user IP Address - Continuous recording - Cheaper than many other solutions - Easy to setup Cons \- Sometimes it's buggy, showing a blank canvas - Searching is slow when there are many sessions - Heatmap is not correct for SPA Review Source Marian Isabel N. SEO Consultant Information Technology and Services Used the software for: 6-12 months ### "Inspectlet Review" September 26, 2019 5.0 Really happy with what the software provides given the price of Inspectlet. Pros When I needed additional information before I conduct an A/B testing I use Inspectlet to review visitors interaction with my website. Inspectlet records sessions, heatmaps, form analysis and errors that the users encounter. This software really helped me in analyzing the problem and planning on the probable change that I need to conduct for my A/B testing. Cons None so far, this software is less expensive than any other software that provides you with these kind of product features like recording sessions, heatmaps, form analysis and error logs. Review Source Taylor P. UX Manager Computer Software Used the software for: 1-2 years ### "It gets the job done." June 5, 2018 3.0 Pros Inspectlet was a cheap alternative to some of its competitors, and has a great free option. Some things were very difficult to use on our SPA, like heatmaps, but I don't have many complaints for the viewing experience. Cons Everytime I contacted support it seemed like a pretty small team that wasn't moving or innovating very quickly, but they did respond quickly. Some things were hard to use and scrubbing the timeline of the video was often a hassle. Review Source Daniel G. Operations Marketing and Advertising Used the software for: 6-12 months ### "I used Inspectlet to analyze users experience on my landing pages. " March 14, 2018 5.0 Pros I like that Inspectlet allows me to confirm that form submissions are happening correctly. This saved me a lot of wasted money, as I could identify any problems people were having when they arrived on my landing page. What I find is that Inspectlet is helpful to use for the first few months after implementing a new landing page. Cons After confirming user patterns and form submissions as occurring correctly, I don't find I use the Inspectlet software much. For 3 to 6 months it was extremely helpful. Review Source VR Verified Reviewer Thailand Country Manager Gambling & Casinos Used the software for: 6-12 months ### "Inspect it with Inspectlet" October 18, 2022 4.0 Pros The product was easy to use and gave a clear understanding of what the underlying issue was. Cons The software did not assist in solving the issue or giving hints on how to solve the underlying problem, that could be done by other software that’s AI driven. Review Source VR Verified Reviewer Product Designer Information Technology and Services Used the software for: 6-12 months ### "very disappointing" January 23, 2020 3.0 Pros I would like their features even they even worked Cons Costumer Support is absolutely awful. They only accept e-mail (no telephone available), and they take days to reply. Also, the product has many serious glitches: a problem that video recordings just didn't work / freeze everytime I tried to watch some parts of them, and then, after some months, it just stopped working. We tried to do some very important A/B Testing and it was just not working. Customer support took ages to reply, and when they did, was to say something as stupid as "the problem must be your js snippet". Seriously? We were using the platform for almost a year, it then stoped working, and was our instalation fault? We lost valuable time and money while paying for a product that doesn't even work and trying to fix some of their problems by our own. People were calling us fools for having decided on this product over all their competitors just to be treated like idiots by their team. Very disappointing! Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Mouseflow](https://www.capterra.com/p/163517/Mouseflow/) Review Source SZ Sam Z. PHP Developer Hospitality Used the software for: 2+ years ### "Good tool to monitor your website" November 15, 2018 4.0 Pros The company I am working they have many websites and its very difficult to find where the user-facing issue, I have fixed many design issue using Inspectlet, it is easy to use and also it's very useful for visitor activity monitoring. Cons the searching filter is difficult because some time tags are not working properly, also it pricing is high if you have more then 3 websites. Review Source HA Hamza A. Senior PHP Programmer Hospitality Used the software for: 6-12 months ### "Inspectlet is best option to track my website state and online error on it." February 6, 2020 5.0 Inspectlet is the best way to get my website actively by monthly or yearly. Inspectlet provides the event option to describe all links by name so that is very helpful to my website reports. Pros Inspectlet is a way to track audience activity on our website. This procedure to help me the correct error on our website who faced users on it. Inspectlet provides multiple options to track the audience like Country, Browser, Time and very important to saved all activity the use like video. Cons I personly not like the view on the dashboard and video listing they are not user-friendly. Inspectlet is much costly for new user and new website holder Review Source GV Gasper V. Director of Product Information Technology and Services Used the software for: 2+ years ### "Easy to use, but bad performance (recordings are loading minutes...)" November 25, 2019 2.0 We have used Inspectlet for more than 3 years. Unfortunately the loading times of recordings have been getting longer and longer and some HTML/CSS objects haven't been rendered fine (and couldn't be fixed after talking to support). Pros \- easy to use - price - showing numbers and input fields text Cons \- performance (loading times) - some recordings didn't load at all - some HTML/CSS objects haven't been displayed fine Review Source VR Verified Reviewer Digital Marketing Specialist Internet Used the software for: 6-12 months ### "Good Way to Capture User Behavior on Site" August 30, 2019 4.0 Great. It has helped us identify issues that users were having on the site, create solutions and ensure they properly addressed the problem. Pros If you're looking for a user experience testing tool that's out of the box easy to use, Inspectlet is your guy. You get session recording, heat maps, set up page filters, run A/B tests, and more. You can do all of this without training. It takes just a few days, if that, to master use of this tool and it gives you actionable insights almost immediately. Cons Still get some blank recordings sometimes but nothing that would make us stop using the tool. Wish funnel analytics was included in lower price point. Review Source VR Verified Reviewer Senior UX Designer Computer Software Used the software for: 1-2 years ### "I depend on Inspectlet to get a deep understanding in how my product is being used" July 12, 2018 3.0 Pros Inspectlet was so easy to setup and use. I have 100% visibility into how my software is being used. I can easily determine what is causing confusion with my users. It's better than user testing since in user tests the users know someone is looking over their shoulder. Cons Sometimes I feel like it doesn't complete sessions. From time to time the styling is off or skewed of the pages that it's showing. These things are more rare than common, however. Review Source VR Verified Reviewer Operations Marketing and Advertising Used the software for: 1-2 years ### "Get a clear idea of your customers experience" April 17, 2019 5.0 Pros Inspectlet is awesome software for anyone wanting to understand their customer’s experience better. You get a clear idea as to how your customers are navigating your website. Not only that you also are able to view when your customers are rage clicking and becoming frustrated throughout your website. Cons You get so many recordings that it's hard to make use of them all. I think it's helpful for a site audit but I don't use it on an ongoing basis. Review Source Ben T. Co-Founding Director Defense & Space Used the software for: 1-2 years ### "Good for seeing user interaction on your website" August 16, 2018 4.0 Pros Excellent customer service and very intuitive software Cons The admin is pretty old school and clunky. Review Source VR Verified Reviewer Product Manager (Program Manager) Computer Software Used the software for: 6-12 months ### "Neat insights to customers!" June 21, 2017 5.0 Pros I can figure out why users are doing certain things, it's like I'm able to watch what they're doing and trying to do Cons So far I have not had an experience which I don't like, keep up the good work, woo hoo. Nothing else to say here. Review Source VR Verified Reviewer Integrated and Digital Marketing Strategist Internet Used the software for: Less than 6 months ### "Simple to use, but basic" February 5, 2021 2.0 not great at all, had high hopes due to the simplicity and range of features, but too many issues. Pros Clearly set up to be easy to implement and use for the end user. Easy as anything to deploy and super easy interface. Cons No customer service or support whatsoever. When we enquired, it took 3 weeks for a response, when we replied with questions, no response whatsovever. Tool feels incomplete and lacking functionality Alternatives considered [Mouseflow](https://www.capterra.com/p/163517/Mouseflow/)[Freshmarketer](https://www.capterra.com/p/226111/Freshmarketer/) Review Source NB Nick B. Founder and MD Professional Training & Coaching Used the software for: Less than 6 months ### "Worst customer service ever" May 7, 2022 3.0 Very very poor. Pros The price structure is good and I opted for the 10,000 recordings per month. It's easy to use. It works (unlike Insignal!) Cons I bought the 10,000 recordings per month but it caps every day at 167 recordings which is 5000 per month. I have written to their support FOUR times and they never ever reply. I have never known anything as bad when it comes to customer service. I am switching to Hotjar even though it's more expensive because I cannot support a company that ignores its suctomers. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Inspectlet Cost BUT I regret it! Review Source JK Jeremy K. Operations Manager Internet Used the software for: 2+ years ### "Great troubleshooting and user analysis tool " February 6, 2019 5.0 Pros Has come in clutch time after time in troubleshooting user issues as we are able to review the workflows that they went through to reach the problem. Cons Takes a little bit to get up to speed but once you are there, it's quite powerful. Review Source DO Danielle O. Technical SEO Manager Marketing and Advertising Used the software for: 1-2 years ### "Great tool to inform website changes" November 18, 2019 4.0 This tool has been great at highlighting client website issues. Clients also have a real/viewable example of the issues users are facing on their website too, so they're more open to website changes. Pros \- Ability to playback everything visitors do on your site (button clicks/scrolls etc) - to inform changes across the site etc. Cons \- Dashboard is a little clunky and you need to spend some time figuring out what each report means/what the data is telling you. Review Source MW Mark W. IT Admin Used the software for: Less than 6 months ### "Great Visitor Activity Monitoring Tool!" January 18, 2018 5.0 Pros I recently discovered this tool. Been using this for about two months. This tool is a gateway to identify all the issue. In the past when i used to get complain that "something was not working", I used to have very hard time identifying issue to fix it. With Inspectlet, I can pinpoint to the issue and address, and resolve the issue. Excellent tool to view all the movement on the site. Cons Searching is little slow when searching over large number of data. I wish that it does not bill by page views from the excluded IP address. Billing is little interesting. If I hit the limit, then I would have to pay again. It would be nice to have pro rated charge after exceeding allocated page views. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.