Who Uses This Software?

Small businesses with multiple employees either under the same roof or in multiple locations.


Average Ratings

7 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
  • Pricing Details
    $9.99/mo: 100 minutes, 40+ advanced features, (1) Toll Free or Local Number
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Phone.com
  • www.phone.com/
  • Founded 2007
  • United States

About Phone.com

Telephony solution with voicemail transcription, voice tagging, scheduling, click to call, and more.


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Phone.com Features

Vendor has not completed this information.


Phone.com Reviews Recently Reviewed!

Good Experience with Phone.Com

Aug 29, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Customer service was great, good features and functionality, room for customizations, can keep personal phone number private

Cons: The user interface is sometimes clunky, there are months that it's more services that I actually need

More than doubled their price

Aug 08, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
Likely

Pros: Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

Cons: I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.

Phone.com is useful, but hard to configure.

Jul 11, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like being able to call customers without giving them my cell number. Their app is very easy to use. There are many features available.

Cons: It is hard to navigate. Right now I am trying to figure out why my phone calls are no longer being forwarded to our customer support email. I have not messed with the settings at all and I stopped receiving notifications. There are many things I can't figure out how to do on Phone.com

Been using Phone.com for years!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Phone.com is a great tool for a small business. I was able to buy an awesome 800 number from them and have it forwarded to my office phone. I can also set up call schedules, different levels of forwarding, and voicemail- text. Great software and highly recommend. Fair rates too.

Terrible User Interface

Aug 27, 2014
2/5
Overall

Comments: I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.

Pros: Good custom message creation and phone queue.

Cons: Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.

Very Happy Customer

Jan 16, 2014
5/5
Overall

Comments: I've been a VoIP customer for the last 10 years and can't image using anything else. I've used 8x8 and Ooma in the past, but 8x8 is expensive and Ooma isn't really business VoiP. Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business.

Pros: Price, Support, Features, No Extra Charges for Toll-Free, Unlimited Extensions.

Cons: Signup was a bit confusing

Feb 20, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money