Who Uses This Software?

It departments between 10 and 500 IT members.


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $28.00/month/user
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Entry Software
  • www.entry.com
  • Founded 1998
  • Canada

About TeamHeadquarters

TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets. TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers. Now available On Demand, you can start using this powerful enterprise software suite right away.


TeamHeadquarters Features

  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

TeamHeadquarters Reviews Recently Reviewed!

The software has been working well to support my business, my experience with it has been positive.

Jun 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency.

My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.

Cons: I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.

Overall: I've been able to gather all of my project into into a single application to support client and internal projects.

Reducing our applications helped us a bunch

Jan 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: All of our work in now in one simple to use application and we can see what everyone is doing in real time.

Overall: Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.

Easy to use

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Cons: Wish there was an easier way to merge tickets. We often have several people submit tickets for the same issue. For example, the internet goes down. We will have about 10 people submit tickets for one issue.

Overall: Seems very easy to use. It was the only one program that met all of our needs, and we tested about 10 different products. Tech support is fantastic and responsive!

Vendor Response

by Entry Software on October 04, 2016

Hi Eva, Thank you very much for the review. I would be glad to demonstrate how you can create Problems and relate multiple tickets to the problem and batch update related tickets. Let me know when you have time to review online. All the best! Mark

Review

Oct 17, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great cross departmental visibility for tickets

Cons: Needs additional workflow components

Overall: Great product for help desk services

We are very happy. Use is actually spreading in our company by word of mouth.

Oct 28, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: It strikes a terrific balance between project management, time tracking, and support ticket control.

The ticket information has proven to be extremely useful in internal and external audit support.

Cons: It is at its' best when you understand and live the underlying philosophy. Not all people are willing to make those social changes.

Overall: We are very happy. Use is actually spreading in our company by word of mouth.

Barry Cousins and his staff are top notch professionals.

Oct 23, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.

Cons: Reporting could be more streamlined.

Overall: Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!

Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents

Oct 23, 2008
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Extremely easy to use, intuitive, and brings together help desk and project management creating a single place to manage all of our resources and activities.

Cons: Would like additional report options.

Overall: Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents, operations, and project management.

Would highly recommend this company and their products.

Oct 23, 2008
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!!
Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with.
We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.

Cons: So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.

Overall: Would highly recommend this company and their products.

You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them.

Keep up the good work!