Who Uses This Software?

Automotive Dealerships of any size both independent and franchise.


Average Ratings

10 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • DealerCue
  • dealercue.com/
  • Founded 2015
  • United States

About VinCue

A mobile VIN scanner, market price inventory based on supply, demand and turn with real time data, and links to all major auctions.


VinCue Features

  • Accounting Management
  • Buy-Here Pay-Here Dealer
  • Collections Management
  • Contact Database
  • Document Management
  • Financing Management
  • Lease Management
  • New Car Dealer
  • Service Department
  • Used Car Dealer
  • Website Integration

VinCue Reviews Recently Reviewed!


Great For The Price

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use mobile app and I like the fact the back end tool will tell me similar vehicles within a set radius. And it tells me how long they've been sitting on the lot and if it's a slow or fast selling vehicle. I love the notes feature as well, we still see the notes from 2 and 3 years that Appraisers put

Cons: I don't like not that you can't add more than one picture on the appraisal.

Overall: Overall it's a decent product

Vendor Response

by DealerCue on April 16, 2019

Thanks For the Review! Great News on the Mobile App Development! On Android you can now take multiple photos and once IOS is completely released in the next 30 Days you will also be able to take multiple photos on that app!

VinCue review

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price is very competitive. It works well as an appraisal tool.

Cons: Some of the features don't work well or at all. The scoring system is useless and the comparables on the used cars are not vin decoded and sometimes will compare vehicles that aren't the same. e.g. reg. cab trucks compared to crew. 2wd compared to 4wd etc

Overall: I like the company and their people are ez to deal with. I have referred 20 group members of mine to them and they have switched back to vauto because the data wasn't accurate. I wish they would work the bugs out.

Works well.

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the dashboards and the ability to see a lot of information per screen.

Cons: As with any new software you have to adjust to the nuances that are different than what you are accustomed to. Users have had some issues with it being inconsistent when updating inventory such as changes not saving. There is also a bit of a problem with latency. Some of the navigation isn't very intuitive. Number one thing I like the least is that there is no information or link within the software to contact support. This should be built in and not have to email or look up the phone number in the account manager emails.

Overall: Transition has been a bit rocky and the issues described above are a bit of a concern, but the staff at VinCue have been very responsive to addressing our concerns quickly and efficiently.

Vendor Response

by DealerCue on April 16, 2019

Thanks for the review! We are currently investigating options to integrate into our tool to allow you to contact support directly from inside VinCue on Desktop and on Mobile. Thanks for hanging in their with us and helping us to get better everyday!!

Good for the money

Apr 12, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Gives you information about the history of the truck for example is it was for sale at another dealership and what the price was.

Cons: When you look at the similar vehicles, the vehicles are not even comparable. They somethings have fwd mixed in with awds. Sometime trim levels are not even the same. Makes it hard to use that as help when trying to figure value of vehicles. Only being able to take one picture of the car really sucks.

Overall: For the money I like the product. I wish the website was more user friendly when trying to appraise a car.

vincue

Apr 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use and options are valuable to me

Cons: slow and sometimes it kicks you out and you have to start over

Overall: very good experience

Great product

Apr 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great product. Has many benefits for small dealers who cant afford $3000 + for an appraisal tool and inventory piece.

Cons: When looking at vehicles have to keep backing out and going back to category

Overall: Being a small store and having an appraisal tool that is comparable to big box systems is great.

pro and cons of vinque

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy use and a lot of helpful tools.enables you to used manhei,,blasck book, nada. Also like having comparisons from local and dealerships outside of our area. carfax also helpful.Plus having everything right in front of you makes my job a lot easier.

Cons: sometimes hard to get scan to read.At times try multiple vins and it just don't pick up a read unless lined up just right. This slows the process of a deal. Time is money in our industry. also all comparisons are not completey accurate.

Overall: trade values for our ford dealership. gives all the necessary details needed for us.

Time saver and money maker

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and automatically does alot of research when pulling the VIN for appraisal.

Cons: Glitches on my Iphone when changing between clean, average and rough condition, so really have to keep an eye on it.

Overall: I sent several emails to a representative about having some addition features added and have recieved no response at all. A simple "no we cant do that" or "we will look into it" would have left me feeling a bit better about the customer service.

Vendor Response

by DealerCue on April 16, 2019

Thanks for reviewing us! I am going to contact you today to see what enhancements you asked for and find a definite ETA for you, if in fact we can make the adjustments you are requesting!

Vin Cue Survey

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: fast and easy with every thing at a touch of a button

Cons: Historical apprasials wish it would work with Drive Centric for pushing aprasials

Overall: it has been good so fat

Vendor Response

by DealerCue on April 16, 2019

Thanks for the review! We are will hopefully be able to push appraisals very soon to drive centric. We are anxiously awaiting for their team to begin an integration process with us!

vincue

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to navigate home page looks good and clean

Cons: I like carfax vs autocheck recent vechicle don't always come to the top

Overall: show other similar car on competitive lots