Branch Messenger

Branch Messenger

4.5 / 5 428 reviews

Who Uses This Software?

Branch is an employee self-service platform for hourly workers.


Average Ratings

428 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $3.00/month/user
  • Pricing Details
    Contact us for a custom "Enterprise" plan that is build for scale.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Branch Messenger
  • www.branchmessenger.com/
  • Founded 2015
  • United States

About Branch Messenger

***Click to Chat With a Live Expert*** Branch Messenger is an enterprise-wide self-service scheduling and time-clock tool for hourly employees. Enterprises eliminate the costs of traditional time clocks by using Branch Messenger's mobile app to enable both physical and mobile punches. In addition, Branch offers innovative punch technology options like facial recognition.


Branch Messenger Features

  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking

Branch Messenger Reviews Recently Reviewed!


At times branch is a great app at other times it can be frustrating to use

Jun 21, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Schedules are at an employees finger tips and the messaging. This has helped from too many call outs

Cons: All the question to create a profile. Why should we have to create a profile when I already have a picture and most my info come off our schedule

Loved the reminder that my shift was going to start, two hours ahead of my shift! I'm never late

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Not too much going on besides work things, it didn't have any ads to interrupt what I needed to really get down to and I still really loved the 2 hour heads up for my shift I'm always late to things but not with that!

Cons: It could've accumulated my money a bit better but that also might have been a fault in my managers not updating hours frequently.

Overall: Got to work on time.

It's a great app for my crew.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The shift changes work great. It's great to see the employees schedule transferred over and how much you'll earn for the week.

Cons: The shift changes should show under a section for management as approved. So that it can be looked back on if needed.

Great app for restaurant/workplace communication

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've used this and slack separately and in tandem, and I think I prefer Branch. It has so much more functionality and features relative.

Cons: One thing I dont like about it is lack of immediate integration with company data. There should be a way to do scheduling directly through it, so its completely integrated.

I enjoy branch because it makes it easier to keep up with my schedule.

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I do enjoy the alerts and the feature to post coverage. I enjoyed how it features all the schedules and it inserted into the app. Keeps it going keeping track easily.

Cons: I wish the app updated the notification with shift changes. In addition, I wish it was easier to post events for a user.

Perfect for Connecting With Work!

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I personally love about this app is that it's the perfect way to see my schedule and who I'm working with instead of taking a picture of my schedule every week on my phone and taking up more space than what is necessary. The app also shows you how much you make in a week when you add your wage, and also reminds you of your shift a couple hours before! On the main page it also shows you the current weather, which is great if you don't work in the same town as the one you live in like myself. You can post within the app and there is a section to post in to see if anyone needs a shift covered or if you yourself needs a shift covered.

Cons: There isn't really anything that I dislike about the software, but if I had to choose something it would be the "Team" tab which is used for contacting other team members, making groups, etc. I personally don't use it, and opt to just text my co-workers instead, but it is a great idea to have the section inside the app.

Overall: Reminders about shifts, new information from store supervisor, other things important to my job.

Well organized and easy to use

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I am able to send the schedule to all crew members as long as they have the app. It keeps everyone updated and prepared.

Cons: You have to have the app in order to use it instead of being able to go online. Some of my employees don't want to download the app because of no space on their phone.

no problems at all

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: everyone is able to communicate w/o issues, and it is super easy to track hours. Also, it is nice that the app reminds you 2 hours prior to your next shift.

Cons: I don't think there is much not to like. I've had no problems whatsoever, but it takes a while to load on my phone, but overall, not bad at all.

great software ,easy to use I love to see a couple extra features see cons

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the schedule calendar is easy to read and I love the notifications that people get as soon as I make changes to the schedules

Cons: lacking of a button to block or unblock people and it doesn't track request for time off after approved

App is really easy to use and has great features

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It automatically transcribes the schedule's picture and puts it in employee calendars that will offer reminders of when shifts are. It also provides announcements and allows for switching shifts.

Cons: I can't turn off the time off request feature that I don't want available for employees to use. Also if you remove a user instead of remove and block you can't go back and block them. Sometimes when you take a pic of the schedule it comes out upside down though that might be more camera than app.

Overall ok

Jun 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The functionality. The ability to swap shifts and get manager approval. The ability to post current updates.

Cons: Manager functions take forever. It would be easier if a manager could add a manager and they could get access immediately. You could also make it easier to recover an account if your info changes and doesn't match what's on your account. An easier add feature.

Overall: Ability to talk with entire crew.

The function of the app is good but it is really slow and doesn't load when you really need it.

Jun 14, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that I can check my schedule whenever (as long as it loads). And that my team can communicate better on here.

Cons: It's slow and sometimes doesn't open the schedule or posts at all. It doesn't show who else is working or how to trade shifts.

Overall: Checking schedules and communicating with the team

I've had an extremely easy time doing everything that I would have to for my job with this app

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I am able to see my schedule easily and see how much I'm going to make each week, doing this helps me plan out my week and even get a better hold on my finances.

Cons: I dislike how hard it can be to find some things like settings at times but this is a really minor issue.

Very efficient

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gives you ease of access to your work schedules and the ability to hear from your managers with out needing to schedule meetings its great to keep in contact with coworkers as well!

Cons: There isn't really anything to dislike about this program. It's a really solid app that works very well for what it's meant for.

Overall: Daily updates from management team!

I use it for work schedules, and it works great

Jun 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The organization of the different tabs and such. I like that thete is a specific schedule tab and a chat tab.

Cons: Not much. There isn't much I don't like, it is pretty convenient.

Overall: Helps me know my schedule haha

It's been great for scheduling, and messaging between co-workers

Jun 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: The reminders of shifts, I'm never late. I really like being able to contact my co-workers and ask them is they can cover for me or even ask for help if we our short staffed.

Cons: The software is amazing, my regional manager doesn't want to embrace some of the features, like the request time off, and shift coverage.

It is just absolutely amazing. It helps us keep up with the schedule a lot better.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very simple to use. It is way easier to contact each other through this as well. And to view our schedule from it as well.

Cons: There is absolutely nothing that I dislike about it. It is one amazing app. You guys did some amazing work with it.

Overall: Ease of access to schedule as well s communicating to each other is so much more easy now. And requesting off is easy as wllb

They're extremely good with service

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fact that the software runs quick, it is so easy to use, and I get everything I need without an issue.

Cons: There is nothing I do not like about the software. I enjoy everything because everything I need were there.

A great way for me to keep in touch with my crew when I don't see them every day!

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. I can post anytime and it'll show me who has seen the post so I know who is staying in the loop. Great for getting the next schedule out as soon as it's done.

Cons: I keep getting locked out of my account and I don't know why. I've already created a new account but the same thing happened again.

Overall: Getting my heduke out to my crew, posting any time, seeing who read my post.

Haven't had an issue. Great app. Easy to use.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Easy to understand. Doesn't give any issues. Easy to communicate with other employees.

Cons: There really isn't anything that I do not like about this app. I have never had an issue using the app.

Great communication device

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy for everyone the team to use. I love it as a communication device. I love the GIFs that are available also.

Cons: I wish the customer support was based in a country where English is the primary language. I did not receive any assistance from them when I was trying to find one of my locations, after about 6 emails back and forth. After they created a new account under that location name and deleting it, I ended up finding it myself. I also wish there was better functionality for above store level users. I have 5 locations in my app. Sometimes it is hard to figure out what location posted something new. Also wish I could post on all 5 locations simultaneously. Finally it would be nice to have admin functions above those of my managers.

Mostly a good app. Some things are annoying, but it makes things easier.

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easier to get messages to all employees, take or reject requests and shift changes, and to post schedule.

Cons: Have to use A.M./P.M. notations or military time. Doesn't recognize names all the time and misspells them, prompting invites for current users, and sometimes miscalculates hours.

Amazing service

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Can see my schedule whenever I want I totally love this app I wouldn't recommend it to anybody it has me when I need to know about work

Cons: It kind of takes a little too long to load but other than that I've had nothing wrong with it and I would recommend it to anybody who would want to use it

Very helpful! I can see my schedule for work plus post if I need a shift covered

May 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy communication between myself and my coworkers, all in one place, about all things work-related.

Cons: I don't have complaints about it but it would be cool if it were more organized. All scheduling in one place, all communication in one place, etc.

This is a great app with many great, easy to use features.

May 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how everything is in one place. You can book off time, request days off, switch shifts, see your schedule, it calculates how much you'll earn that week etc, all in one place.

Cons: It always automatically takes you to the newsfeed section when you open the app which doesn't have any updates on it.

Capterra-loader

It can be a great tool, but where I work is an endless tirade of messages about who is late & why.

May 17, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I do like the schedule where I can see who I work with each day or just my schedule. I wish the availability feature was working as it seems my scheduling manager has no idea when I am available.

Cons: There is no way to find out co-workers phone numbers to see if someone can take a shift. Half the people in here are using nicknames and I have no idea who Yoshi is. I don't work with anyone by that name.

Capterra-loader

Branch Messenger is a great App

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I get my work schedule and I am able to see who I would be working with. This software is easy to use and all Team members can see their schedule.

Cons: There is nothing that I like least about this software. I would recommend this software to anyone that asks.

Love the communication tools

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use and get the whole team on board at one time. The interface that we use is very simple and love it

Cons: sometimes its just too easy. and there are people that don't belive in it because all th other tools we use

Overall: Would like more information about this to be used on a international basis

It's really easy to use and get around.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's really easy to use and you can get the hang of everything really fast because it's so simple. Everything is very organized on the app very well and everything has its own section.

Cons: It's kinda hard to understand the section where you plug in the hours and see how much you will receive because sometime mines already that's the hours that I didn't pulg in or sometimes my schedule changes so I want to add hours and I can't on that section.

easy to use

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: this app is very easy to navigate through. when my schedule is posted, not only am i able to see the photo, i can see the calendar version of everyone on the shift.

Cons: sometimes i don't exactly know where everything is so i just search through the app until i find what i need.

Notifications are what's good about branch, knowing when my schedule is.

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: Access to schedule and who else is working. Ability to message other coworkers and switch shifts. See weekly pay and change/add to schedule.

Cons: Updated schedule from manager is done in store and not in branch. Not all partners are linked into branch messenger, makes it hard to contact them. Upload following week schedule the day before.

Capterra-loader

Always easy to use and great for checking your schedule and staying organized.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That it's easily accessible from my phone at all time and it gives the option to message your coworkers. The messaging option makes getting a shift covered very easy to do.

Cons: Nothing. It's been great, there are very little issues with the app and I've yet to have an issue. Schedule has always been accessible so I love it.

Great app really takes managing to a new level.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: When an employee cant come to work they can ask the entire staff about coverage without needing anyones phone number also helps managers be more aware.

Cons: I do not have any complaints the app does everything i need it to and then some. Only real improvement would maybe be if when your seeing the schedule it let you go back without having to exit the app.

I really e joy this app since it's easy to use and the platform is most convenient

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that all employees can communicate to each other and there are options to communicate to see if a crew member can cover a shift

Cons: I would have to say that at first it would crash alot but with the update it works like a wonder. Another thing is that when a team member posts the comments have notifications to your phone there a bit annoying.

Overall: I get to check my schedule and communicate with crew members

It has been a good experience.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the reminders for an upcoming shift and the ease of messaging people and booking off time.

Cons: I wish there were more options when booking off time, such as attaching a note to the manager, for ease in explanation.

Branch Manager is so easy and helpful.

May 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Branch Manager is, as an employee, it is very easy to access the important information I need when I need it.

Cons: The only thing that I like least about Branch Manager is the way we are to request time off. The process is a bit annoying.

Overall pretty good app, easy to use

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how it does the schedule and calendar and I like the chat feature to send messages to team members.

Cons: No option to enter team enter phone numbers with their contact name. Would be helpful if we could enter all the team members phone numbers. The option to trade a shift is a little confusing, should be easier to enter comments

My experience so far is good

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That i can see the schedule and the alerts that it give to let you know if you are working on a certain day

Cons: Nothing i can think of right now my e?experience so far is very good , i haven't have a problem so far

always has been a convenient option

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having the ablity to not only look at my schedule on a daily basis instead of having in wrote down and possibly looseing it but also being able to request off or post a shift at a moments notice.

Cons: The only problem that i have run in to is that some times it is a bit slow to load the pictures of the schedule that has been posted

Overall: being able to look at my schedule wherever i am at the time in whatever situation, and being able to request time off at a moments notice

Good for scheduling

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to view, easy to post a schedule. My team likes that it reminds you when you have a scheduled starting shift two hours prior. It's a good reminder and no one has an excuse of saying I did t know I worked. We also like that they can swap shifts on the app and a manager has to approve it

Cons: Old schedules do not delete after x amount of time. You have to zoom in to look at the actual schedule. One of my team memebers but her name in as Maddie but on the schedule it's madisen so it doesn't read it fully or correctly

I work for Walgreens, and I tell all my co-workers to use this!

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It writes the calendar for you! It reminds me when I have to work! It allows you to interact with co-workers.

Cons: I really can't think of anything, except the ease of use for older people is a little frustrating. They don't want to download the app because they don't think they'll know how to use it. So the only thing I can suggest to fix this problem is more advertising.

The app is well polished and nicely designed. I have no problems with it

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The app runs quickly including the optional Touch ID lock. It looks very nice compared to other apps similar to it. The design is simple yet intuitive and includes everything a good scheduling app should

Cons: I've noticed few problems with the auto picture to text schedule. Occasionally it'll have people down for the wrong shift but that's probably because our schedule doesn't include out times.

Easy to use and very efficient

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Being able to communicate and get my reminders of my shift. It helps become aware of important information.

Cons: Reminders dont always show up an hour's aren't accurate. Then newest posts don't show up at the top of the feed

Easy, convenient, all-in-one

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and navigate, it remembers my schedule and let's me know when my shift starts to let me know when to be home

Cons: Overall appearance is bland/ not colorful, icons could be more appealing. A tutorial could have been helpful

Overall: Helps me keep track of my schedule and it helps me figure out my weekly pay to aid in budgeting my bills.

easy breezy

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Don't have to call anyone for my schedule, easy to find what I'm looking for, even if it's just my schedule or anyone else's. Way easy to use and I enjoy having the peace of mind of always having it at my fingertips

Cons: There's nothing that I have to complain about, it's a great feature and easy to use. You can see all of your past and future schedule.

Branch makes it easier to access my work schedule.

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Branch makes looking up who is working with me very simple. It makes trading shifts a lot easier. It is nice to have a platform where my colleagues can post reminders and useful information.

Cons: Sometimes when I get notifications on my phone from Branch, is isn't clear where to find them once I open the app.

I use it for work to check my schedule and communicate with co workers. Easy to use and runs well.

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's simple and easy to use. Loads pretty fast when I'm on WiFi. Can do a lot with the app like post pictures of the schedule or just make a post to communicate with co-workers.

Cons: Sometimes pictures posted on here might take awhile to load if you have slow data or WiFi. That's really the only con I can think of.

It lets me see my schedule

Apr 13, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Pros: it let me sees my schedule, it lets me see my schedule,it lets me see my schedule, it lets me see my schedule. The calendar and the notifications when I work are nice.

Cons: I don't actually use it enough to give a list of "least"s. I use it to look at my schedule and see when I work.

Overall: My boss can post the schedule at work, my coworker can take a picture of it and send it to everyone and then we get notifications of when we work, pretty neato.

Great app for contact of coworkers and managers

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of access and integration of calendar ability to get shifts covered and knowledge of schedules.

Cons: Notifications don't always appear touch id doesn't always work menu can be a little more organized could use ability to contact admin

Branch has been a efficient and convenient tool to keep up with my schedule as well other co-workers

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoy the user friendly interface, the quick access, the mobility, the easy coverage swap and the easy to read calendar.

Cons: I wish swapping shift times was an added feature and wish that the user could set a time when to notified for a shift.

Great

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Nice reference to have on hand at all times. Especially when you have a schedule that varies from day to day. It really helps me.

Cons: Not applicable. There is nothing so far that I have found not to like in this app. It works just fine for me. I would recommend it.

Quick way to spread information to all employees

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that the app automatically breaks down the schedules into individual days and alerts each employee before their shift begins

Cons: Employees cannot adjust hours actually worked in payroll for overtime to show what they're making/projected for the week

Overall: Employees show up in time with no questions

Great way to communicate with employees

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That workers can reach out to other workers anytime to get help with shift coverage. There is more instant responses from the crew when we need things.

Cons: Sometimes it doesn't convert my schedule properly. Like sometimes it schedules people on the incorrect day and times.

Best woek app ever!

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is super easy to swap shifts with coworkers! This app has helped our store stay organized and everyone is always in the loop, even if youve been away on holiday.

Cons: Lots of notifications. Wish i could turn off only some them while leaving the ones for shift trades but I'm not sure therea an option for that.

I have used this for work and I really like knowing my schedule.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Knowing my schedule and who I will be working with before a shift are probably my two favorite parts.

Cons: The thing that I like the least about the app is that it doesn't take out taxes with my weekly earnings.

very easy to connect with others and helpful

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It allows me to connect with my crew members. And also as a manager it helps me to plan shifts as needed.

Cons: I haven't had many issues with the software. there was on instance where I got notifications for a message and then it wasn't there when I opened the app.

I've used many apps but this app by far is the best hands down

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It just works for my co workers. The fact that you can take a picture of the schedule and it automatically populates the work calendar

Cons: No cons. I love everything about this app I have been using branch for a while now and have yet to see any flaws

Great communication for team

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like how I can see my hours ahead. I like how I can see my earnings. We have all our schedules posted on this. The app notifies you of your shift starting two outs ahead of time. This can be good or annoying. I like how you can create a profile about yourself.

Cons: I don't like how anyone at work can post anything on the app. Some of the things like details in creating a profile are bit difficult to post. For some reason it doesn't take my information. I don't like how it constantly notifies you. It can be good and bad as I stated before.

Easy to use , usefull get ahold of my team with their schedules

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can to show all my schedules to my whole team or put a notice out for everyone to see and comment. I can message people through the app.

Cons: I wish it can have people phone numbers so it will be easier to text because not everyone has he app notification on.

Brilliant product. Definitely enjoyed this.

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is super easy to learn and understand. Once you get the hang of it, your work environment will change.

Cons: Sometimes i get an error when working with this software. I think it needs to be updated to fit our line of work.

I think its a nice way for everyone to communicate and is really geared toward the younger workers

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The sharing capability it provides is excellent to have in order to be able to see and share things, message each other, comment, it's awesome.

Cons: Kinda confusing organization of the different menu options! Wish it were a little more clear on that!

I find this to be very useful app I like that I get a reminder before I start

Mar 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I find this to be very useful app I like that I get a reminder before I start. Or when I upload the schedule it post it for the next week automatically.

Having the Branch app has made my work life WAY easier. It helps keep track of my schedule and pay!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It helps keep track of my schedule by sending me updates an hour or 2 hours before my shift's supposed to start. This way I can't be late pr forgetful of my shift. It also helps keep track of my pay. It combines your schedule and wage to give an estimate of your next pay.

Cons: Lately the only thing I can find wrong with the software is that the feature of combining the schedule and wage has not been working.

Overall: It helps me do well with my attendance at work

My experience with branch has been great at work. We have use branch for months now and is great.

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The most I like abouth the software is that qe get to connect with each other and now ahead of time who is working the shift. I'm a manager at Walgreens it is really important for me to know who is or going to be on duty for the shift.

Cons: There is not really much I don't dislike about this software. I wish I could change the shift post when someone puts up a shift it is like you need cover instead of someone else.

Capterra-loader

Good software to track employee performance

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to understand once you learn how to use it. It allows our company to track performance and productivity of each employee, as well as, the time spent on each project.

Cons: The software does not allow us to perform certain functions which are specialized to certain projects we handle. Sometimes we get an error when working with certain functions.

Overall: It allows us to track employee's schedules per project they are working on and thus we can make changes to employee's schedule as needed.

Branch is the best virtual personal system

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We started recently to use this software with which we have managed to keep all the tasks within the company more organized, even communication has improved, as well as the quality of the work.

Cons: In certain occasions the notifications of the application are outdated and cause us slight delays in the operation, it is the only detail I have found in Branch Messenger

I love it!

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to ew and even switch the schedule around after it's been posted. It's easy to get everyone on to it and to get them set up. I use it almost daily between posting schedules and checking out my own.

Cons: Unfortunately I can't switch people that aren't using the software. I wish I could change any shift on any person not just those who are signed up for it.

Awesome

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and helpful. You can see your schedule and email your co workers. You can see everyone's schedule, trades shifts. You can email your coworkers and ask for a different day off.

Its easy to use, very convenient for work and co-workers...especially since everyone has a phone.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how it's categorized. I like how you can message your bosses and co-workers directly. I especially like how it's setup, essentially a Facebook for work!

Overall: Directly talking to everyone who works with me. Seeing the schedule the second it gets posted. Requesting days off through the app. I would like letting the user personalize the color in the app.

I love this app I can sync my work schedule right to my calendar

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to setup, sync ability to Other calendars, different features and able to put time off if needed

Cons: It needs to be updated more often it needs more features and a way to guide you to setup your account

Our team loves using branch!

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love everything about this software. Very easy for managers and staff to use. It takes away the access papers needed for request off and allows communication to get to every one at one time.

Great Web Dashboard

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software helps companies optimize their employee communication. The mobile app is particularly good.

Cons: There is a bit of a learning curve, as there is with any new software. Training employees on it takes a bit of time.

Simple to use and it does the job.

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easily distributes weekly schedules and helps crew keep track of their personal schedules. Crew can easy swap shifts or find coverage for their shifts and it keeps me up to date on any changes.

Cons: The Activity tab is pretty pointless and the blocking feature doesn't totally work. I wish there was a way to block out days which could not be requested off. Right now, you just have to reject everyone request.

Overall: It takes the headache out of schedule managing.

Great

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: You can see your work schedule and communicate with fellow coworkers all from the app it also notifies you 3 hours before your shift so you're not late.

Great

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use it, and how it notifies me 3 hours before my next shift, it also makes the schedule easier to look at by making it into a list

Cons: Could keep track of hours more, and factor in overtime, and show an estimated check stub, factoring out a certain number for taxes

Good way to get info out

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I can see schedule and updates on things and easily get a hold of my coworkers when necessary. It's useful.

Cons: The pay calculating counts hours wrong unless I do it manually and that takes too much time to do myself.

Very easy to use, however it does sometimes fail to load pages.

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The calendar function for your schedules. Also the ability to see a sort of feed similar to a social media app. It keeps everything tidy and in one place.

Cons: Its tendancy to sometimes not load anything on the app without leaving it, canceling the process, then rentering the app.

Very Good Value

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Posting is very easy for everybody, very steamlined and easy to use. Going back to review is a button away.

Cons: Some limitation to the content being posted, and few bugs, but being fixed really quick. Overall, it is great.

The app has everything I need and is a very valuable resource.

Mar 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to check my schedule whenever I need to. Its an amazing thing to be able to whip out my phone and refer to my hours weeks in advance. Before using this app I showed up to work thinking I was scheduled but I actually wasn't! This app has saved me several times from being late when I get the notifications that "heads up your next shift starts at:____" Very helpful app.

Cons: I think that the interface could be a little more user friendly and unique. I could see some better fonts or a darker theme. Its a lot of white and green which can get a little boring at times. I think there should be a favorites screen that has your schedule for the week pulled up right there so I don't have to go through so many screens to get to where I want.

It's a great way to communicate with others in the office

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's a great alternative to communicate quickly when others means of communication would be inappropriate

Cons: When others are in your office near your computer and a message pops up on your screen that should be private

Never had to contact customer service. App is easy to use and helps me and my coworkers communicate

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how easy it is to use and the different features they offer. I do not have anything else to say. Have a great day

Cons: I haven't figured out how to edit a post once I've made it. I do not have anything else to say. Have a great day

So far it has been very useful for my employer.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it reminds myself and others what time their shift starts each day. I also like that I can view my schedule when I'm not at work and I don't have to take pictures. It's very easy to get shifts covered as well using the app. It's a great way to get communication to everyone even if you never see them.

Cons: We make changes to the schedule sometimes and it'd be nice to be able to delete the old one or replace a schedule with a new one.

It is easy to access and navigate.

Mar 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I allows me to be able to know when my shifts are and also be able to find someone who could cover my shift if needed.

Overall: I can access my schedule anytime I need to.

Has been good

Mar 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The best part of the Branch app is getting reminders and alerts about upcoming shifts in advance.

Cons: I don't like that you can only post photos on the app. Also that you don't always get notifications when a shift coverage is posted.

Best app in it's field

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My shifts at Walgreen always changing every two weeks and branch messenger helped me keep everything organized and sync to my calendar

Cons: Nothing I can think of maybe the interface need some updates with material design and more options to contact the team

Easy, good, deliteful.

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the accessibility to the app as well as the features. I like how you can see how much you make a week with the tracker. I also like the shift reminders.

Cons: I don't like the front page, I wish I showed the schedule on the first page. It's okay though. I can work around it.

Very useful

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great way to keep track of work schedule and hours. Easy communicate with memebers in the job to switch Shifts.

It is great and easy

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very facilitating. It is great for everyone to use. There is no type of headache with using this software

Capterra-loader

A very useful tool to keep you connected

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is an application very easy to use and adapt, it allows you to be always connected to your work team as well as the great advantage it offers to register and control the programming of the whole team to improve work dynamics

Cons: It is a great tool, it does not have any problem that hinders the work, but in some moments you can improve the monitoring of the progress of the equipment, but the rest is a very useful application.

Very convenient

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to access. Schedules are always posted and it allows you to trade shifts with crew members. Would recommend this to anyone who works with larger groups. It is convenient for me and the managers.

Cons: It would be nice if the notifications of the shift coverage stayed on.

Keeps me in touch with my team.

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Reasonably easy to use. Especially for someone as computer illiterate as I am. Allows me to see my teams schedule quickly.

Cons: It took a while to connect, because "apparently my phone number wasn't being recognized". It wasn't until I got a new phone, that my number was recognized.

Great

Feb 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Functionality of the app. Provides exactly what is needed in a quick and informal work environment.

Cons: Messages don't have read receipts and the app is not truly integrated with the workplace itself. The company should push harder to be sole provider of these solutions for their customers.

Very simple and very quick

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to find my way around. I can just click in the corner to message a co-worker or a manager.

Cons: I can't edit how much I'm making each week. Such as if I were to call out, I can't see that on the app.

Overall: It can help people stay up to date with their schedules and easily contact administrators.

I used Branch for the first time and enjoyed the covience of scheduling and staying in contact.

Feb 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about the software is the speed of the transfer of information going from page to page.

Cons: One thing I didn't like about the software is how freely provocative it's all allowed to become on the app.

It is very efficient to use and Communicate with others

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Works great and the notifications help so much, it isn¿t hard for anyone from 18-80yrs to use. And I we can communicate with each other right in the app so that helps a lot if employees have a sudden emergency also..

Cons: I can't say I dislike anything about it, it's very handy and up to date for what we need.l to use it for. Having the schedule available is great

Branch messenger makes it easy to view shifts, it has been useful to me with providing notifications

Feb 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Notifications before a shift are useful, posting shifts are also a very useful tool one can use for trading shifts.

Cons: Despite writing that I have a bi weekly salary, the app says only what I make per week, and it is impossible to go back and change the completed hours to modify this.

Overall: Easy management of hours, better visual representation of shifts per day.

It has been nice being able to go into the app and see my schedule.

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use, it is very simple to go through the app and see what I need to do. The messaging with others on the app is also a plus, if I want to try to cover a shift for extra hours or if I need a shift covered. I like that it tells me when the new schedule is out, and if I ever need to reach out to my store manager, it is right there at my fingertips!

Cons: Unable to see all my hours worked; it will show me week to week but not my whole pay period at once. Along with that it does not show my whole earnings for that pay period, it only shows my week to week as well. Other than that no complaints, it still allows me to stay on top of my hours and earnings.

It's works very well and makes viewing things for work like schedule and shift changes very simple.

Feb 20, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The Shift Coverage page. It lets you post a shift for others to see when you need one covered. It is very helpful when you need to find someone to cover your shift.

Cons: Some times it does get the hours per week right when it calculates what you should make that week. It often changes throughout the week too, even if your hours that week don't change.

Our store has had a pretty good experience with branch.

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: All our team members are able to access the weekly schedule from their phones, everyone gets a notification a few hours before each shift so that they don't forget.

Cons: Our team members being able to post their shifts has caused a little bit of confusion. We had to explain to some of them that if nobody replied to their post saying they would take the shift, then the shift was still theirs. There have been just a couple minor things like this that can cause a little trouble when you're doing everything over the phone.

Extremely convenient

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The schedule and calendar feature, it's so convenient to have access to when my shifts are without having to travel all the way to work to get it.

Cons:
I don't think their is a request off option, and that maybe because through my work they might not want that feature online, but it would be interesting to see.