Wishlist Rewards

Wishlist Rewards


4.5 / 5
41 reviews

Who Uses This Software?

Medium to large businesses with multiple locations and a diverse workforce.


Average Ratings

41 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Wishlist Rewards
  • wishlistrewards.com/
  • Founded 2012
  • United States

About Wishlist Rewards

Wishlist Rewards combines simple administration and the power of recipient choice to create memorable employee recognition programs. We offer fully-automated milestone rewards and multi-channel spot reward programs. Wishlist recipients can choose from a catalog of nationwide experiences and gift cards, which ensures all employees have options they'll enjoy.


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Wishlist Rewards Features

  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition

Wishlist Rewards Reviews Recently Reviewed!


Worst experience ever. No customer service at all.

Sep 22, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The gift card part is pretty cool, especially when you get the direct link to the gift card options.

Cons: First of all, the website is designed to be confusing. I used to get the gift cards from Wishlist but this time I only got a link and the link led me to the ticket page. Later on did I learn from other people that I had to click a tab to get to the gift card page.

Secondly, customer service sucks. I tried to contact the customer service right after I realized that I mistakenly ordered a ticket rather than a gift card, and they basically told me that it would be a good lesson for me and I should be more careful when using their product in the future.

Thirdly, the policy is stubborn. The customer support said that they cannot switch a ticket to a gift card since that was their policy. This happened to other customers before as well and they just accepted it. So I asked whether I could at least get the refund back for that I would not be able to make it to the show later this week. The customer support said no and suggested me to talk to the ticket box at the show or ask the HR to issue another wishlist gift to me.

Vendor Response

by Wishlist Rewards on September 25, 2017

Wenwen,

Thanks so much for taking the time to tell us about your experience.

I wanted to apologize if I came across as condescending and regret that you feel disappointed with our interaction. My intention was to do everything within my power to remedy your issue in an empathetic way. We are passionate about providing the best possible experience to our customers and I take it seriously that I fell short.

Ultimately, we must adhere to our ticket reseller's policy, which states that tickets are non-refundable once redeemed. I would be happy to connect with your HR manager and get the go ahead to issue you a new gift if that would help remedy the situation.

We really appreciate your feedback and we truly do take your comments to heart. In fact, it is one of our next projects to differentiate gift categories more clearly, and now the gift card page loads first.

I hope that your concerns have been addressed and that we can provide you with a better experience soon!

Wishlist Rewards has worked for us

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use, functional, and meets all of our needs. Are we able to reward an employee quickly and easily - YES. Are we able to get end of month billing and reports for our accounting team - YES. Are we able to show spend and offer different reward levels - YES. Support for the system through the Wishlist Team with members like Mackenzie who answer every question we have, trains new team members and comes up with great options - YES.

Cons: I do not really have any cons. The system works and is smooth.

Overall: Wishlist Rewards has been a great tool to enhance our employee experience and engagement. Employees like the program and I like it since it is easy to administer through the online system.

Wishlist Review

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I think it is very easy to use. When I have been out and someone needed to use my account to send a gift, they were able to send them easily without any questions.

Cons: The only complaint I have is when I use Microsoft Edge as a browser with the site, I have trouble typing the thank you message as it starts typing things backwards. It is only in this browser, and I can just usually copy and paste something in anyways, so it hasn't been a huge deal.

Overall: I have really enjoyed using Wishlist Rewards for my office. It is a nice way to show people are appreciated. Its also great that it gives them a choice. There is nothing worse than getting a gift you don't like, or a gift card for a store you would never shop at!

We use Wishlist for Quarterly Employee Awards, birthday gifts, and other spontaneous awards.

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's more engaging than a simple spot bonus. It drives employees towards fun, experience-based rewards but still gives them the option to choose what is best for them. It's an exciting way to reward employees and we have received great feedback.

Ease of use but could use some more options.

Jul 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The website is easy to use. Navigation is very friendly with good information that points you in the right direction. The site is laid out well.

Cons: The website is great, but would be nice to have more local options to select from for our area. Southern California is so spread out and there is so much traffic that most people have mentioned there needing to be more local options in the Inland Empire area such as Corona, Riverside, Ontario, Rancho Cucamonga, Chino.

Overall: Wishlist Rewards has been very good to us and our employees. We have had some good feedback from the experiences our employees have had.

Wishlist Review

Jul 27, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ability to reward staff and the Wishlist rep is wonderful. The software is easy to log in and somewhat intuitive.

Cons: Inability to on and off board employees in the future. Have to use an extra email step. Website not useful for employees. Would love to have a place to direct them to read about the program, see the options, see their status etc. I have not used the incentive (only anniversary gifts). I would like to have more budget to be able to engage this part of the program. Reports are not as robust as I have wanted for data, Wishlist rep has needed to pull info for me. Items for international staff are not a good value and not easy to get in the current system.

Overall: The rep has been wonderful, responsive and easy to work with. The website and overall software has not been as robust as I would like. The lack of affordable international rewards is an issue for my company. I would like reporting to be more comprehensive.

Wishlist User Review

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I personally like the ease of browsing and looking at the variety of "rewards" that are being offered. We use it in various capacities within our business as thank you's, congratulations: weddings, babies, for a job well done, and service awards.

Cons: I haven't found anything that I dislike about the software to date.

Overall: I love the variety of experiences: activities, gift cards & live events offered. Feels like being a "kid in the candy store".

Wishlist has been very pro-active and accommodating in helping our business solve any internal glitches with the programs we've set up for our employees, and with any tracking or accounting type issues as well.

Capterra loader

Easy to use with great variety in gifts!

Nov 08, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Been using Wishlist for about three years now and I love how easy it is to use for our wellness program. Great selection, great customer service.

Cons: I have had a few people who are a little confused about how to download their gifts, but I think they are not super tech savvy in the first place.

Overall: I can easily send rewards to people through email, which is great for an organization that has over 200 physical locations.

Amazing Rewards for our employees!

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how many options are available to our employees based on their own personal preferences!

Cons: The auto bill system seems to be a bit off with what has been paid vs what is still actually outstanding. I'm sure it's just a glitch in the system.

Overall: I have absolutely loved working with Wishlist! I would recommend it to anyone looking to reward and engage employees. I've never heard a complaint from recipients. Customer service on the administrative side has been amazing! I love feeling like I have someone to go to anytime something comes up. Thank you for what you're doing!!! Keep up the good work!

Alternatives to Gift Cards

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: WishList allows to give the gift of experience in lieu of gift cards. I was skeptical at first, but when we started giving experience based gifts to our employees they really loved it. They took pictures and sent thank you notes. For them it was a really memorable experience.

Cons: The reporting ability is a little lacking as well as the Administrator functions.

Overall: My experience has been great. The team has always been responsive and accommodating to my company's needs. I would definitely recommend them to other companies.

Wishlist review

Aug 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that wishlist reaches out with multiple reminders so I don't have to worry about asking employees if they got their cards.

Cons: I don't like not having an option to have the unused gift cards reimbursed or sent to me after an expiration date.

Overall: Customer service has been great and I will continue to use and recommend

Fantastic company and great platform!

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great culture builder, employees love it! We are able to reward MVP team members, recognize and reward work anniversaries, and employees share their selections as a badge of honor!

Capterra loader

Employees care about experiences

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Monetary bonuses is one way to recognize employees. But, when an employee is skydiving or enjoying a mountain retreat as a Wishlist reward, they'll always remember that experience and associate it with your company. Experiences are so much more valuable and this software makes it easy to manage that.

Cons: Not much to complain about here. I think more options in termsof experiences would always be good.

Overall: A great team that is very hands on. I've worked with Wishlist for years across multiple companies and love them.

Easy to use platform with a unique concept

Jan 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the software is easy to use without much technical knowledge or experience. It is also a unique platform that allows for new ways of gift giving.

Cons: The options for experiences rarely changes. As someone who uses this software regularly, I would like to see options rotate or update from time to time.

Overall: We provide gifts to our employees and we appreciate the option they have to customize their experiences. We also use your experiences as raffle prizes which is a great incentive for our staff/

Good All Around

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of sending wishlists with different templates set up.

Cons: I couldn't figure out how to make a new template. But that could just be my own user error, or perhaps I don't have permissions. So not necessarily a bad thing.

easy to use - easy to gift

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use UI. This has been a simple software to use for employee recognition gifts. They can use for adventures or more practical gift cards for everyday things like Amazon, Target, etc. We like that it gives them the option to pick a gift that they would actually use.

Also appreciate the reporting function for finance and expense reports.

Overall: ease!

We have been very happy with this program and have used it for a few years now.

Employee Engafement

Aug 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is automated based on dates preset up, like an employee's Annaversary or birthday.

Cons: That the employees did not take advantage of the gift.

Overall: The company and people are very responsive and interested in solving whatever you might need!

I have been the recipient of a couple of Wishlist rewards. Customer Service is stellar.

Dec 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, and the concierge's make appointments etc. for you. It was seamless and a great experience.

Cons: It would be great to see more options in every price range that you could share with your family of 4.

Overall: .

Wishlist is our Employee Recognition portal

Nov 08, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer service is awesome. Takes the "administrative burden" off of me. I use wishlist for new hire gifts, employee of the month gifts, and our service/anniversary awards. My company loves it.

Overall: There is only a small market/ few options in Idaho, which is where one of our offices are located. Excited to see more in the future.

Very easy to use!

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Website is easy to navigate and sending a bulk amount of gift card (when needed) is also quick.

Cons: Perhaps more reporting options could be more expanded, or have the ability to do custom reporting within the website. However, the company will send you a custom report on the back end, if needed.

Wishlist Rewards

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Wishlist Rewards is so easy to use to choose your gift.

Cons: There is nothing we don't like about the software.

Overall: We offer Wishlist Rewards to our employees for birthday and anniversary gifts. Everyone really seems to like the fact they can choose their own gifts. Their Customer Support is amazing! Very helpful and friendly.

Awesome service that is fun to give and receive

Dec 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer service is amazing. They respond quickly and are very helpful. The options they have are fun and they take care of setting up the experience for you so you just have to show up!

Cons: Would like to see some more variety of experiences for winter months. Maybe shows or other fun indoor activities.

Overall: Fun experiences

Great client gifting solution!

Nov 08, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that Wishlist gives the receiver plenty of unique options to choose from. Allows for the gift to be personalized to each client.

Cons: I wish from an administrative side that the website was easier to use in terms of editing client information on our ow.

Overall: Ease of client gifting.

Each experience has been quick and easy - from set up to actual delivery of the notices to employees

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. The variety of options for our managers is great. Everyone that has used it has found something that they wanted.

Easy Gifts to Manage

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wishlist is great with the administration of our anniversary policy. I sent an employee roster with hire dates and they have taken care of the rest after providing the packages our company offers. I love the employee feedback page! This is where our employees can send us a thank you note for their gift.

Cons: Just remembering to send them notifications when we have an employee terminates. This way, Wishlist can remove them from our roster.

Overall: LOVE their customer service! I send an email or provide my feedback and they actually listen to me. I always get a quick response!

Wishlist

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and as soon as we implemented, the employees loved it. They're all chatting with each other on what they're going to book.

Cons: Only real con I noticed, is that you don't get to update the list yourself. You have to email them to take someone off, and they'll reach out to you once a year for a list of new hires. Not that big of a deal, but maybe they should set it up so you can make the changes yourself eventually.

Overall: Overall it's great to have. Employees get experiences instead of just money for hard work. It's a good way to get managers to take their team out for events. Just an overall great idea at a good price.

Our employees love Wishlist! My partnership with Wishlist has been productive and effective.

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. More important to me, than the software, is the amazing service I receive from Mackenzie Davids

Cons: We have only one person using the portal and have not uncovered a "least" yet. Wishlist team seems to be constantly innovating.

wishing wishlist had more options!

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, and less likely to crash in the middle of a transaction, friendly support when in need.

Cons: not offering new options for the activities. i keep seeing the same ones over and over.

It was extremely easy to use.

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service was phenomenal. The reporting we receive is accurate and timely. Exactly what we need for month end accounting.

Cons: I had to wait a bit for a gift card due to an issue with the Visa selection. The email said it would be 24 hours and then it took about a week. This caused a bit of confusion.

Capterra loader

Long time user!

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support. Ease of use. Choices. User Interface.

Cons: Needs API integration with HRIS for better roster / record management.

We love Wishlist Rewards!

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use from an admin standpoint and offers so many options for our employees!

Cons: I wish we could build the taxation piece into what we pay for gift cards but that's more of an internal process on our end.

Delightful and Relaxing

Jan 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The thing I like most is how easy it is to find and book an experience. There are pleanty of options to pick from so there is always something I'm interested in and once I pick some times that work for me, I get to sit back and relax while the rest is taken care of.

Cons: It picked experiences that were pretty far from where I live, though I think that was in the interest of providing more options.

wishlist

Jul 27, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: i liked that you could give people experiences

Cons: my employees had a really hard time planning their experiences

Overall: i was negative - i would not recommend

Great Rewards Platform

Jul 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great place to administer a consolidated rewards process. Amazing customer service. Many different options of gift cards and experiences.

Cons: Few more product enhancements like standard templates, more automation would be helpful. But product team seems very open to feedback.

Excellent!! I live in an area that is not popular and they customized a package for me!!

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, staff is amazing and extremely helpful. I live in a small city surrounded by NYC and Philadelphia. They found activities I can do in my area where I didn't have to drive 250 miles.

Cons: I live in a small city surrounded by NYC and Philadelphia, I wish there were more activities available in my area.

Great Benefit

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it's a customizable solution for businesses to reward employees. It's simple to use, and relatively automated.

Cons: Sometimes the options don't apply to our employees, but customer support is quick to assist with hobbies/adventures that our employees enjoy.

Awesome employee benefit

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very easy to use from my desktop.

Cons: I like this entire program, i dont think there could be anything bad about it.

Overall: This is an awesome bonus from your employer. It was my three year anniversary from my Employer and i received an email to select a gift! I was very excited and they had many awesome and different selections to choose from.

Capterra loader

There were tons of options that made picking a service very hard - in a good way!

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service was amazing! Mackenzie Davids answered al my questions and went the extra mile to make my experience a good one.

Cons: Can't think of anything I didn't like.... Very easy to use. A suggestion may be to add options for gift cards to great restaurants!

Wishlist is great

Aug 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: was able to send out rewards to poeple very quikly and easy to redeem items chosen

Cons: ongoing contractual agreement. I would prefer just to use it when I need it

Overall: Very positive, easy to set up

Very easy.

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I get free stuff and it took only a handful of clicks. It was extremely easy to schedule a reward, and I like that there is a variety of offerings.

Cons: It would be great to have a better idea of availabilities for the rewards when picking one or at least have some instructions on how the whole process works before getting started.

Very easy to move around

Dec 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly, described the wishes very well. So many great options. Was able to review each one with out problems

Cons: Got stuck, once it let me choose my wish, I couldn't book had to email to get help. The rep that helped me book was very nice and booked for me.