Wishlist Rewards

Wishlist Rewards

5 / 5 18 reviews

Who Uses This Software?

Medium to large businesses with multiple locations and a diverse workforce.


Average Ratings

18 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Wishlist Rewards
  • wishlistrewards.com/
  • Founded 2012
  • United States

About Wishlist Rewards

Wishlist Rewards combines simple administration and the power of recipient choice to create memorable employee recognition programs. We offer fully-automated milestone rewards and multi-channel spot reward programs. Wishlist recipients can choose from a catalog of nationwide experiences and gift cards, which ensures all employees have options they'll enjoy.


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Wishlist Rewards Features

  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition

Wishlist Rewards Reviews Recently Reviewed!


Capterra-loader

There were tons of options that made picking a service very hard - in a good way!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer service was amazing! Mackenzie Davids answered al my questions and went the extra mile to make my experience a good one.

Cons: Can't think of anything I didn't like.... Very easy to use. A suggestion may be to add options for gift cards to great restaurants!

Very easy.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I get free stuff and it took only a handful of clicks. It was extremely easy to schedule a reward, and I like that there is a variety of offerings.

Cons: It would be great to have a better idea of availabilities for the rewards when picking one or at least have some instructions on how the whole process works before getting started.

Delightful and Relaxing

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The thing I like most is how easy it is to find and book an experience. There are pleanty of options to pick from so there is always something I'm interested in and once I pick some times that work for me, I get to sit back and relax while the rest is taken care of.

Cons: It picked experiences that were pretty far from where I live, though I think that was in the interest of providing more options.

Easy to use platform with a unique concept

Jan 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like that the software is easy to use without much technical knowledge or experience. It is also a unique platform that allows for new ways of gift giving.

Cons: The options for experiences rarely changes. As someone who uses this software regularly, I would like to see options rotate or update from time to time.

Overall: We provide gifts to our employees and we appreciate the option they have to customize their experiences. We also use your experiences as raffle prizes which is a great incentive for our staff/

Awesome service that is fun to give and receive

Dec 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The customer service is amazing. They respond quickly and are very helpful. The options they have are fun and they take care of setting up the experience for you so you just have to show up!

Cons: Would like to see some more variety of experiences for winter months. Maybe shows or other fun indoor activities.

Overall: Fun experiences

Excellent!! I live in an area that is not popular and they customized a package for me!!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, staff is amazing and extremely helpful. I live in a small city surrounded by NYC and Philadelphia. They found activities I can do in my area where I didn't have to drive 250 miles.

Cons: I live in a small city surrounded by NYC and Philadelphia, I wish there were more activities available in my area.

Very easy to move around

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very user friendly, described the wishes very well. So many great options. Was able to review each one with out problems

Cons: Got stuck, once it let me choose my wish, I couldn't book had to email to get help. The rep that helped me book was very nice and booked for me.

I have been the recipient of a couple of Wishlist rewards. Customer Service is stellar.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use, and the concierge's make appointments etc. for you. It was seamless and a great experience.

Cons: It would be great to see more options in every price range that you could share with your family of 4.

Overall: .

Capterra-loader

Easy to use with great variety in gifts!

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Been using Wishlist for about three years now and I love how easy it is to use for our wellness program. Great selection, great customer service.

Cons: I have had a few people who are a little confused about how to download their gifts, but I think they are not super tech savvy in the first place.

Overall: I can easily send rewards to people through email, which is great for an organization that has over 200 physical locations.

It was extremely easy to use.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service was phenomenal. The reporting we receive is accurate and timely. Exactly what we need for month end accounting.

Cons: I had to wait a bit for a gift card due to an issue with the Visa selection. The email said it would be 24 hours and then it took about a week. This caused a bit of confusion.

Wishlist is our Employee Recognition portal

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service is awesome. Takes the "administrative burden" off of me. I use wishlist for new hire gifts, employee of the month gifts, and our service/anniversary awards. My company loves it.

Overall: There is only a small market/ few options in Idaho, which is where one of our offices are located. Excited to see more in the future.

Great client gifting solution!

Nov 08, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that Wishlist gives the receiver plenty of unique options to choose from. Allows for the gift to be personalized to each client.

Cons: I wish from an administrative side that the website was easier to use in terms of editing client information on our ow.

Overall: Ease of client gifting.

Worst experience ever. No customer service at all.

Sep 22, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The gift card part is pretty cool, especially when you get the direct link to the gift card options.

Cons: First of all, the website is designed to be confusing. I used to get the gift cards from Wishlist but this time I only got a link and the link led me to the ticket page. Later on did I learn from other people that I had to click a tab to get to the gift card page.

Secondly, customer service sucks. I tried to contact the customer service right after I realized that I mistakenly ordered a ticket rather than a gift card, and they basically told me that it would be a good lesson for me and I should be more careful when using their product in the future.

Thirdly, the policy is stubborn. The customer support said that they cannot switch a ticket to a gift card since that was their policy. This happened to other customers before as well and they just accepted it. So I asked whether I could at least get the refund back for that I would not be able to make it to the show later this week. The customer support said no and suggested me to talk to the ticket box at the show or ask the HR to issue another wishlist gift to me.

Vendor Response

by Wishlist Rewards on September 25, 2017

Wenwen, Thanks so much for taking the time to tell us about your experience. I wanted to apologize if I came across as condescending and regret that you feel disappointed with our interaction. My intention was to do everything within my power to remedy your issue in an empathetic way. We are passionate about providing the best possible experience to our customers and I take it seriously that I fell short. Ultimately, we must adhere to our ticket reseller's policy, which states that tickets are non-refundable once redeemed. I would be happy to connect with your HR manager and get the go ahead to issue you a new gift if that would help remedy the situation. We really appreciate your feedback and we truly do take your comments to heart. In fact, it is one of our next projects to differentiate gift categories more clearly, and now the gift card page loads first. I hope that your concerns have been addressed and that we can provide you with a better experience soon!

Our employees love Wishlist! My partnership with Wishlist has been productive and effective.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. More important to me, than the software, is the amazing service I receive from Mackenzie Davids

Cons: We have only one person using the portal and have not uncovered a "least" yet. Wishlist team seems to be constantly innovating.

We use Wishlist for Quarterly Employee Awards, birthday gifts, and other spontaneous awards.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's more engaging than a simple spot bonus. It drives employees towards fun, experience-based rewards but still gives them the option to choose what is best for them. It's an exciting way to reward employees and we have received great feedback.

Each experience has been quick and easy - from set up to actual delivery of the notices to employees

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. The variety of options for our managers is great. Everyone that has used it has found something that they wanted.

Fantastic company and great platform!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great culture builder, employees love it! We are able to reward MVP team members, recognize and reward work anniversaries, and employees share their selections as a badge of honor!

easy to use - easy to gift

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use UI. This has been a simple software to use for employee recognition gifts. They can use for adventures or more practical gift cards for everyday things like Amazon, Target, etc. We like that it gives them the option to pick a gift that they would actually use.

Also appreciate the reporting function for finance and expense reports.

Overall: ease!
We have been very happy with this program and have used it for a few years now.