# Wishlist Rewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wishlist Rewards the right Employee Recognition solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/163800/Wishlist-Rewards/reviews --- Wishlist Rewards 4.7 (56) [View alternatives](https://www.capterra.com/p/163800/Wishlist-Rewards/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Wishlist Rewards Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RP Rachel P Physical Therapist, Operations ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Wishlist allows us to seamless and quickly reward our team members for a job well done with a wide variety of online and in person experiences, gift cards, and merch.“ October 5, 2024 CT Chris T SalesConsumer Goods, 51 - 200 employeesUsed the software for: Less than 6 months. “I had to call Nike and they never followed through with putting the money on there. “ June 18, 2020 CR Corbin R HR ManagerHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “The seamless integrations, automated reward capabilities, group budgeting, and reward approval features have been incredibly helpful.“ August 8, 2024 CR Corbin R HR ManagerHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “We've been utilizing Wishlist Rewards for our employee recognition program, and the impact has been fantastic.“ August 8, 2024 CR Corbin R HR ManagerHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “I highly recommend Wishlist Rewards to any organization aiming to enhance employee recognition.“ August 8, 2024 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager of Total Rewards Computer Software Used the software for: Less than 6 months ### "Great Benefit" July 27, 2018 5.0 Pros I love that it's a customizable solution for businesses to reward employees. It's simple to use, and relatively automated. Cons Sometimes the options don't apply to our employees, but customer support is quick to assist with hobbies/adventures that our employees enjoy. Review Source AW Amy W. HR Associate Pharmaceuticals Used the software for: 6-12 months ### "Wishlist Review" September 27, 2024 5.0 Wishlist and the Wishlist team have been great to work with. The team is very responsive to any questions and always take time to make sure the question has been fully answered. The platform is easy to use and offers great metrics to review company rewards. Pros Ease of use, program dashboard and overall spending insights. Cons Employees would like to see amazon gift cards / other cash equivalent gift cards beyond master card Review Source nA nadia A. ops mgr Marketing and Advertising Used the software for: 1-2 years ### "wishlist" July 27, 2018 3.0 i was negative - i would not recommend Pros i liked that you could give people experiences Cons my employees had a really hard time planning their experiences Review Source RP Rachel P. Physical Therapist, Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Wishlist - a five star way to recognize and reward employees for a job well done!" October 5, 2024 5.0 Wishlist allows us to seamless and quickly reward our team members for a job well done with a wide variety of online and in person experiences, gift cards, and merch. Pros wide range of options for employee recognition/rewards promptness of delivery of said rewards Cons honestly, nothing... it's super easy to use and our team loves the variety of options! Review Source SK Sheila K. VP HR Chemicals Used the software for: 2+ years ### "Wishlist Rewards - Highly Recommended" September 7, 2022 5.0 Very positive. The team in Customer Service is friendly and very responsive. Couldn't be happier with the system. Love that the system works as an APP within Microsoft TEAMS. Pros The system is easy to implement, employees were provided training and how-to sheets, and the system is very straightforward to use. Customer Service is very responsive. Cons Employees and Managers need to remember to go into the system. Would love to see it linked somehow to the opening of TEAMS or Outlook every day. Review Source NH Nakeisha H. HR Specialist E-Learning Used the software for: 1-2 years ### "Thank you!" November 11, 2022 5.0 \[SENSITIVE CONTENT\] were really amazing in terms of the level of support that they offered and the grace they extended with our numerous questions! Pros We really loved that Wishlist allowed employees to choose from a myriad of gifts and experiences! There was so much to choose to range from gift cards to scavenger hunts, massages, and concerts! Cons We didn't like that we had to pay for a service every month when we were only using it 1-2 times a year. It would have been nice if the pricing model was a bit different where we were only billed when services were rendered. Alternatives considered [Blueboard](https://www.capterra.com/p/153992/Blueboard/) Review Source RH Rachel H. HR Coordinator Environmental Services Used the software for: 2+ years ### "Wishlist Review " July 27, 2018 4.0 The rep has been wonderful, responsive and easy to work with. The website and overall software has not been as robust as I would like. The lack of affordable international rewards is an issue for my company. I would like reporting to be more comprehensive. Pros I love the ability to reward staff and the Wishlist rep is wonderful. The software is easy to log in and somewhat intuitive. Cons Inability to on and off board employees in the future. Have to use an extra email step. Website not useful for employees. Would love to have a place to direct them to read about the program, see the options, see their status etc. I have not used the incentive (only anniversary gifts). I would like to have more budget to be able to engage this part of the program. Reports are not as robust as I have wanted for data, Wishlist rep has needed to pull info for me. Items for international staff are not a good value and not easy to get in the current system. Review Source SR Steve R. Assistant Vice President Human Resources Real Estate Used the software for: 2+ years ### "Wishlist Rewards has worked for us" August 3, 2018 5.0 Wishlist Rewards has been a great tool to enhance our employee experience and engagement. Employees like the program and I like it since it is easy to administer through the online system. Pros The software is easy to use, functional, and meets all of our needs. Are we able to reward an employee quickly and easily - YES. Are we able to get end of month billing and reports for our accounting team - YES. Are we able to show spend and offer different reward levels - YES. Support for the system through the Wishlist Team with members like Mackenzie who answer every question we have, trains new team members and comes up with great options - YES. Cons I do not really have any cons. The system works and is smooth. Review Source SS Sarah S. Corporate Services Coordinator Information Technology and Services Used the software for: 2+ years ### "Wishlist Review" July 27, 2018 5.0 I have really enjoyed using Wishlist Rewards for my office. It is a nice way to show people are appreciated. Its also great that it gives them a choice. There is nothing worse than getting a gift you don't like, or a gift card for a store you would never shop at! Pros I think it is very easy to use. When I have been out and someone needed to use my account to send a gift, they were able to send them easily without any questions. Cons The only complaint I have is when I use Microsoft Edge as a browser with the site, I have trouble typing the thank you message as it starts typing things backwards. It is only in this browser, and I can just usually copy and paste something in anyways, so it hasn't been a huge deal. Review Source CC Chelsea C. Senior Benefits Administrator Real Estate Used the software for: 2+ years ### "We use Wishlist for Quarterly Employee Awards, birthday gifts, and other spontaneous awards." June 28, 2017 5.0 Pros It's more engaging than a simple spot bonus. It drives employees towards fun, experience-based rewards but still gives them the option to choose what is best for them. It's an exciting way to reward employees and we have received great feedback. Review Source MD Miguel D. HR Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Wishlist" August 1, 2018 5.0 Overall it's great to have. Employees get experiences instead of just money for hard work. It's a good way to get managers to take their team out for events. Just an overall great idea at a good price. Pros It's easy to use and as soon as we implemented, the employees loved it. They're all chatting with each other on what they're going to book. Cons Only real con I noticed, is that you don't get to update the list yourself. You have to email them to take someone off, and they'll reach out to you once a year for a list of new hires. Not that big of a deal, but maybe they should set it up so you can make the changes yourself eventually. Review Source JP Jaclyn P. HR Specialist Information Technology and Services Used the software for: 2+ years ### "easy to use - easy to gift" June 8, 2017 5.0 ease! We have been very happy with this program and have used it for a few years now. Pros Easy to use UI. This has been a simple software to use for employee recognition gifts. They can use for adventures or more practical gift cards for everyday things like Amazon, Target, etc. We like that it gives them the option to pick a gift that they would actually use. Also appreciate the reporting function for finance and expense reports. Cons Review Source AP Adriana P. People Operations Staffing and Recruiting Used the software for: 1-2 years ### "Easy, fun and creative" June 12, 2019 5.0 Wishlist has taken care of being creative with rewards off of my plate. My employees enjoy the variety and the customer service has been stellar. Pros Its easy! It takes all the work out of managing gift cards while giving people the creative power to choose something that is tailored to there needs Cons There is nothing that I have experiances that I do not like. Review Source EL Emily L. Director of Operations Financial Services Used the software for: 6-12 months ### "Great client gifting solution!" November 8, 2017 5.0 Ease of client gifting. Pros I love that Wishlist gives the receiver plenty of unique options to choose from. Allows for the gift to be personalized to each client. Cons I wish from an administrative side that the website was easier to use in terms of editing client information on our ow. Review Source JW Jennifer W. HR Director Used the software for: 1-2 years ### "Each experience has been quick and easy - from set up to actual delivery of the notices to employees" June 8, 2017 5.0 Pros Easy to use. The variety of options for our managers is great. Everyone that has used it has found something that they wanted. Review Source AW Andrea W. Wellness Program Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "We love Wishlist Rewards! " August 6, 2018 5.0 Pros It's easy to use from an admin standpoint and offers so many options for our employees! Cons I wish we could build the taxation piece into what we pay for gift cards but that's more of an internal process on our end. Review Source MB Monique B. Head of People Ops Real Estate Used the software for: Less than 6 months ### "Great Rewards Platform" July 30, 2018 4.0 Pros Great place to administer a consolidated rewards process. Amazing customer service. Many different options of gift cards and experiences. Cons Few more product enhancements like standard templates, more automation would be helpful. But product team seems very open to feedback. Review Source MS Malik S. HR Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Wishlist is great" August 2, 2018 4.0 Very positive, easy to set up Pros was able to send out rewards to poeple very quikly and easy to redeem items chosen Cons ongoing contractual agreement. I would prefer just to use it when I need it Review Source RA Rachel A. Revenue Cycle Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Very easy to move around" December 8, 2017 5.0 Pros Very user friendly, described the wishes very well. So many great options. Was able to review each one with out problems Cons Got stuck, once it let me choose my wish, I couldn't book had to email to get help. The rep that helped me book was very nice and booked for me. Review Source PB Patty B. Global VP of People and Culture Marketing and Advertising Used the software for: 1-2 years ### "Happy Client " September 28, 2024 5.0 Overall love it! My account manager is very helpful. Pros Ease... great catalog... company listens and enhances the client experience. Cons Sometimes the notifications are not well thought out from the user's and client's perspective. Switched from [SecureLink](https://www.capterra.com/p/170423/SecureLink/) They shut down their business during the pandemic. Review Source CR Corbin R. HR Manager Human Resources Used the software for: 2+ years ### "A Global Solution for Employee Recognition" August 8, 2024 5.0 We've been utilizing Wishlist Rewards for our employee recognition program, and the impact has been fantastic. The diverse range of rewards means there's something for everyone, which is crucial for us as a global company. \[sensitive content hidden\], our customer success manager, has been a huge part of our positive experience. She's always available to help us customize our portal and reporting requirements to fit our needs. Her proactive approach and dedication to understanding our requests have made our experience with Wishlist Rewards stress-free. The seamless integrations, automated reward capabilities, group budgeting, and reward approval features have been incredibly helpful. I highly recommend Wishlist Rewards to any organization aiming to enhance employee recognition. Their user-friendly platform, incredible integrations, and exceptional customer success team are simply top-notch. Pros Integrations, gift card outlet, customer success managers are on top of their game. Cons The reporting still lacks, but has come A LONG WAY. For example, I wanted to get a list of the monetary value of recognition received YTD for each employee, but that still requires a custom report to be set up by their team. The administration fees are also high if you aren't investing a ton into the rewards budget, but that seems to be on par for the industry. Also, their competitors now have integrations with Amazon stores, etc. that would be sweet! Review Source WX Wenwen X. Tax Staff Accounting Used the software for: 6-12 months ### "Worst experience ever. No customer service at all." September 22, 2017 3.0 Pros The gift card part is pretty cool, especially when you get the direct link to the gift card options. Cons First of all, the website is designed to be confusing. I used to get the gift cards from Wishlist but this time I only got a link and the link led me to the ticket page. Later on did I learn from other people that I had to click a tab to get to the gift card page. Secondly, customer service sucks. I tried to contact the customer service right after I realized that I mistakenly ordered a ticket rather than a gift card, and they basically told me that it would be a good lesson for me and I should be more careful when using their product in the future. Thirdly, the policy is stubborn. The customer support said that they cannot switch a ticket to a gift card since that was their policy. This happened to other customers before as well and they just accepted it. So I asked whether I could at least get the refund back for that I would not be able to make it to the show later this week. The customer support said no and suggested me to talk to the ticket box at the show or ask the HR to issue another wishlist gift to me. Review Source Response from Wishlist September 25, 2017 Wenwen, Thanks so much for taking the time to tell us about your experience. I wanted to apologize if I came across as condescending and regret that you feel disappointed with our interaction. My intention was to do everything within my power to remedy your issue in an empathetic way. We are passionate about providing the best possible experience to our customers and I take it seriously that I fell short. Ultimately, we must adhere to our ticket reseller's policy, which states that tickets are non-refundable once redeemed. I would be happy to connect with your HR manager and get the go ahead to issue you a new gift if that would help remedy the situation. We really appreciate your feedback and we truly do take your comments to heart. In fact, it is one of our next projects to differentiate gift categories more clearly, and now the gift card page loads first. I hope that your concerns have been addressed and that we can provide you with a better experience soon! Lizbeth (Lizzie) S. Wellness program coordinator Government Relations Used the software for: 2+ years ### "Easy to use with great variety in gifts! " November 8, 2017 5.0 I can easily send rewards to people through email, which is great for an organization that has over 200 physical locations. Pros Been using Wishlist for about three years now and I love how easy it is to use for our wellness program. Great selection, great customer service. Cons I have had a few people who are a little confused about how to download their gifts, but I think they are not super tech savvy in the first place. Review Source VR Verified Reviewer HR Director Management Consulting Used the software for: 1-2 years ### "Alternatives to Gift Cards" July 27, 2018 4.0 My experience has been great. The team has always been responsive and accommodating to my company's needs. I would definitely recommend them to other companies. Pros WishList allows to give the gift of experience in lieu of gift cards. I was skeptical at first, but when we started giving experience based gifts to our employees they really loved it. They took pictures and sent thank you notes. For them it was a really memorable experience. Cons The reporting ability is a little lacking as well as the Administrator functions. Review Source Kevin M. Senior Dirctor, Product UX Consumer Electronics Used the software for: 2+ years ### "Employees care about experiences" July 27, 2018 5.0 A great team that is very hands on. I've worked with Wishlist for years across multiple companies and love them. Pros Monetary bonuses is one way to recognize employees. But, when an employee is skydiving or enjoying a mountain retreat as a Wishlist reward, they'll always remember that experience and associate it with your company. Experiences are so much more valuable and this software makes it easy to manage that. Cons Not much to complain about here. I think more options in termsof experiences would always be good. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.