# Wishlist Rewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Wishlist Rewards the right Employee Recognition solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/163800/Wishlist-Rewards/reviews

---

Wishlist Rewards

4.7 (56)

[View alternatives](https://www.capterra.com/p/163800/Wishlist-Rewards/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Wishlist Rewards

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

RP

Rachel P

Physical Therapist, Operations ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years.

“Wishlist allows us to seamless and quickly reward our team members for a job well done with a wide variety of online and in person experiences, gift cards, and merch.“

October 5, 2024

CT

Chris T

SalesConsumer Goods, 51 - 200 employeesUsed the software for: Less than 6 months.

“I had to call Nike and they never followed through with putting the money on there. “

June 18, 2020

CR

Corbin R

HR ManagerHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years.

“The seamless integrations, automated reward capabilities, group budgeting, and reward approval features have been incredibly helpful.“

August 8, 2024

CR

Corbin R

HR ManagerHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years.

“We've been utilizing Wishlist Rewards for our employee recognition program, and the impact has been fantastic.“

August 8, 2024

CR

Corbin R

HR ManagerHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years.

“I highly recommend Wishlist Rewards to any organization aiming to enhance employee recognition.“

August 8, 2024

## Showing most helpful reviews

Showing 1-25 of 56 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Manager of Total Rewards  
Computer Software  
Used the software for: Less than 6 months

### "Great Benefit"

July 27, 2018

5.0

Pros

I love that it's a customizable solution for businesses to reward employees. It's simple to use, and relatively automated.

Cons

Sometimes the options don't apply to our employees, but customer support is quick to assist with hobbies/adventures that our employees enjoy.

Review Source

AW

Amy W.  
HR Associate  
Pharmaceuticals  
Used the software for: 6-12 months

### "Wishlist Review"

September 27, 2024

5.0

Wishlist and the Wishlist team have been great to work with. The team is very responsive to any questions and always take time to make sure the question has been fully answered. The platform is easy to use and offers great metrics to review company rewards.

Pros

Ease of use, program dashboard and overall spending insights.

Cons

Employees would like to see amazon gift cards / other cash equivalent gift cards beyond master card

Review Source

nA

nadia A.  
ops mgr  
Marketing and Advertising  
Used the software for: 1-2 years

### "wishlist"

July 27, 2018

3.0

i was negative - i would not recommend

Pros

i liked that you could give people experiences

Cons

my employees had a really hard time planning their experiences

Review Source

RP

Rachel P.  
Physical Therapist, Operations Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Wishlist - a five star way to recognize and reward employees for a job well done!"

October 5, 2024

5.0

Wishlist allows us to seamless and quickly reward our team members for a job well done with a wide variety of online and in person experiences, gift cards, and merch.

Pros

wide range of options for employee recognition/rewards promptness of delivery of said rewards

Cons

honestly, nothing... it's super easy to use and our team loves the variety of options!

Review Source

SK

Sheila K.  
VP HR  
Chemicals  
Used the software for: 2+ years

### "Wishlist Rewards - Highly Recommended"

September 7, 2022

5.0

Very positive. The team in Customer Service is friendly and very responsive. Couldn't be happier with the system. Love that the system works as an APP within Microsoft TEAMS.

Pros

The system is easy to implement, employees were provided training and how-to sheets, and the system is very straightforward to use. Customer Service is very responsive.

Cons

Employees and Managers need to remember to go into the system. Would love to see it linked somehow to the opening of TEAMS or Outlook every day.

Review Source

NH

Nakeisha H.  
HR Specialist  
E-Learning  
Used the software for: 1-2 years

### "Thank you!"

November 11, 2022

5.0

\[SENSITIVE CONTENT\] were really amazing in terms of the level of support that they offered and the grace they extended with our numerous questions!

Pros

We really loved that Wishlist allowed employees to choose from a myriad of gifts and experiences! There was so much to choose to range from gift cards to scavenger hunts, massages, and concerts!

Cons

We didn't like that we had to pay for a service every month when we were only using it 1-2 times a year. It would have been nice if the pricing model was a bit different where we were only billed when services were rendered.

Alternatives considered

[Blueboard](https://www.capterra.com/p/153992/Blueboard/)

Review Source

RH

Rachel H.  
HR Coordinator  
Environmental Services  
Used the software for: 2+ years

### "Wishlist Review "

July 27, 2018

4.0

The rep has been wonderful, responsive and easy to work with. The website and overall software has not been as robust as I would like. The lack of affordable international rewards is an issue for my company. I would like reporting to be more comprehensive.

Pros

I love the ability to reward staff and the Wishlist rep is wonderful. The software is easy to log in and somewhat intuitive.

Cons

Inability to on and off board employees in the future. Have to use an extra email step. Website not useful for employees. Would love to have a place to direct them to read about the program, see the options, see their status etc. I have not used the incentive (only anniversary gifts). I would like to have more budget to be able to engage this part of the program. Reports are not as robust as I have wanted for data, Wishlist rep has needed to pull info for me. Items for international staff are not a good value and not easy to get in the current system.

Review Source

SR

Steve R.  
Assistant Vice President Human Resources  
Real Estate  
Used the software for: 2+ years

### "Wishlist Rewards has worked for us"

August 3, 2018

5.0

Wishlist Rewards has been a great tool to enhance our employee experience and engagement. Employees like the program and I like it since it is easy to administer through the online system.

Pros

The software is easy to use, functional, and meets all of our needs. Are we able to reward an employee quickly and easily - YES. Are we able to get end of month billing and reports for our accounting team - YES. Are we able to show spend and offer different reward levels - YES. Support for the system through the Wishlist Team with members like Mackenzie who answer every question we have, trains new team members and comes up with great options - YES.

Cons

I do not really have any cons. The system works and is smooth.

Review Source

SS

Sarah S.  
Corporate Services Coordinator  
Information Technology and Services  
Used the software for: 2+ years

### "Wishlist Review"

July 27, 2018

5.0

I have really enjoyed using Wishlist Rewards for my office. It is a nice way to show people are appreciated. Its also great that it gives them a choice. There is nothing worse than getting a gift you don't like, or a gift card for a store you would never shop at!

Pros

I think it is very easy to use. When I have been out and someone needed to use my account to send a gift, they were able to send them easily without any questions.

Cons

The only complaint I have is when I use Microsoft Edge as a browser with the site, I have trouble typing the thank you message as it starts typing things backwards. It is only in this browser, and I can just usually copy and paste something in anyways, so it hasn't been a huge deal.

Review Source

CC

Chelsea C.  
Senior Benefits Administrator  
Real Estate  
Used the software for: 2+ years

### "We use Wishlist for Quarterly Employee Awards, birthday gifts, and other spontaneous awards."

June 28, 2017

5.0

Pros

It's more engaging than a simple spot bonus. It drives employees towards fun, experience-based rewards but still gives them the option to choose what is best for them. It's an exciting way to reward employees and we have received great feedback.

Review Source

MD

Miguel D.  
HR Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Wishlist"

August 1, 2018

5.0

Overall it's great to have. Employees get experiences instead of just money for hard work. It's a good way to get managers to take their team out for events. Just an overall great idea at a good price.

Pros

It's easy to use and as soon as we implemented, the employees loved it. They're all chatting with each other on what they're going to book.

Cons

Only real con I noticed, is that you don't get to update the list yourself. You have to email them to take someone off, and they'll reach out to you once a year for a list of new hires. Not that big of a deal, but maybe they should set it up so you can make the changes yourself eventually.

Review Source

JP

Jaclyn P.  
HR Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "easy to use - easy to gift"

June 8, 2017

5.0

ease! We have been very happy with this program and have used it for a few years now.

Pros

Easy to use UI. This has been a simple software to use for employee recognition gifts. They can use for adventures or more practical gift cards for everyday things like Amazon, Target, etc. We like that it gives them the option to pick a gift that they would actually use. Also appreciate the reporting function for finance and expense reports.

Cons

Review Source

AP

Adriana P.  
People Operations  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Easy, fun and creative"

June 12, 2019

5.0

Wishlist has taken care of being creative with rewards off of my plate. My employees enjoy the variety and the customer service has been stellar.

Pros

Its easy! It takes all the work out of managing gift cards while giving people the creative power to choose something that is tailored to there needs

Cons

There is nothing that I have experiances that I do not like.

Review Source

EL

Emily L.  
Director of Operations  
Financial Services  
Used the software for: 6-12 months

### "Great client gifting solution!"

November 8, 2017

5.0

Ease of client gifting.

Pros

I love that Wishlist gives the receiver plenty of unique options to choose from. Allows for the gift to be personalized to each client.

Cons

I wish from an administrative side that the website was easier to use in terms of editing client information on our ow.

Review Source

JW

Jennifer W.  
HR Director  
  
Used the software for: 1-2 years

### "Each experience has been quick and easy - from set up to actual delivery of the notices to employees"

June 8, 2017

5.0

Pros

Easy to use. The variety of options for our managers is great. Everyone that has used it has found something that they wanted.

Review Source

AW

Andrea W.  
Wellness Program Specialist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "We love Wishlist Rewards! "

August 6, 2018

5.0

Pros

It's easy to use from an admin standpoint and offers so many options for our employees!

Cons

I wish we could build the taxation piece into what we pay for gift cards but that's more of an internal process on our end.

Review Source

MB

Monique B.  
Head of People Ops  
Real Estate  
Used the software for: Less than 6 months

### "Great Rewards Platform"

July 30, 2018

4.0

Pros

Great place to administer a consolidated rewards process. Amazing customer service. Many different options of gift cards and experiences.

Cons

Few more product enhancements like standard templates, more automation would be helpful. But product team seems very open to feedback.

Review Source

MS

Malik S.  
HR Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Wishlist is great"

August 2, 2018

4.0

Very positive, easy to set up

Pros

was able to send out rewards to poeple very quikly and easy to redeem items chosen

Cons

ongoing contractual agreement. I would prefer just to use it when I need it

Review Source

RA

Rachel A.  
Revenue Cycle Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Very easy to move around"

December 8, 2017

5.0

Pros

Very user friendly, described the wishes very well. So many great options. Was able to review each one with out problems

Cons

Got stuck, once it let me choose my wish, I couldn't book had to email to get help. The rep that helped me book was very nice and booked for me.

Review Source

PB

Patty B.  
Global VP of People and Culture  
Marketing and Advertising  
Used the software for: 1-2 years

### "Happy Client "

September 28, 2024

5.0

Overall love it! My account manager is very helpful.

Pros

Ease... great catalog... company listens and enhances the client experience.

Cons

Sometimes the notifications are not well thought out from the user's and client's perspective.

Switched from

[SecureLink](https://www.capterra.com/p/170423/SecureLink/)

They shut down their business during the pandemic.

Review Source

CR

Corbin R.  
HR Manager  
Human Resources  
Used the software for: 2+ years

### "A Global Solution for Employee Recognition"

August 8, 2024

5.0

We've been utilizing Wishlist Rewards for our employee recognition program, and the impact has been fantastic. The diverse range of rewards means there's something for everyone, which is crucial for us as a global company. \[sensitive content hidden\], our customer success manager, has been a huge part of our positive experience. She's always available to help us customize our portal and reporting requirements to fit our needs. Her proactive approach and dedication to understanding our requests have made our experience with Wishlist Rewards stress-free. The seamless integrations, automated reward capabilities, group budgeting, and reward approval features have been incredibly helpful. I highly recommend Wishlist Rewards to any organization aiming to enhance employee recognition. Their user-friendly platform, incredible integrations, and exceptional customer success team are simply top-notch.

Pros

Integrations, gift card outlet, customer success managers are on top of their game.

Cons

The reporting still lacks, but has come A LONG WAY. For example, I wanted to get a list of the monetary value of recognition received YTD for each employee, but that still requires a custom report to be set up by their team. The administration fees are also high if you aren't investing a ton into the rewards budget, but that seems to be on par for the industry. Also, their competitors now have integrations with Amazon stores, etc. that would be sweet!

Review Source

WX

Wenwen X.  
Tax Staff  
Accounting  
Used the software for: 6-12 months

### "Worst experience ever. No customer service at all."

September 22, 2017

3.0

Pros

The gift card part is pretty cool, especially when you get the direct link to the gift card options.

Cons

First of all, the website is designed to be confusing. I used to get the gift cards from Wishlist but this time I only got a link and the link led me to the ticket page. Later on did I learn from other people that I had to click a tab to get to the gift card page. Secondly, customer service sucks. I tried to contact the customer service right after I realized that I mistakenly ordered a ticket rather than a gift card, and they basically told me that it would be a good lesson for me and I should be more careful when using their product in the future. Thirdly, the policy is stubborn. The customer support said that they cannot switch a ticket to a gift card since that was their policy. This happened to other customers before as well and they just accepted it. So I asked whether I could at least get the refund back for that I would not be able to make it to the show later this week. The customer support said no and suggested me to talk to the ticket box at the show or ask the HR to issue another wishlist gift to me.

Review Source

Response from Wishlist

September 25, 2017

Wenwen, Thanks so much for taking the time to tell us about your experience. I wanted to apologize if I came across as condescending and regret that you feel disappointed with our interaction. My intention was to do everything within my power to remedy your issue in an empathetic way. We are passionate about providing the best possible experience to our customers and I take it seriously that I fell short. Ultimately, we must adhere to our ticket reseller's policy, which states that tickets are non-refundable once redeemed. I would be happy to connect with your HR manager and get the go ahead to issue you a new gift if that would help remedy the situation. We really appreciate your feedback and we truly do take your comments to heart. In fact, it is one of our next projects to differentiate gift categories more clearly, and now the gift card page loads first. I hope that your concerns have been addressed and that we can provide you with a better experience soon!

Lizbeth (Lizzie) S.  
Wellness program coordinator  
Government Relations  
Used the software for: 2+ years

### "Easy to use with great variety in gifts! "

November 8, 2017

5.0

I can easily send rewards to people through email, which is great for an organization that has over 200 physical locations.

Pros

Been using Wishlist for about three years now and I love how easy it is to use for our wellness program. Great selection, great customer service.

Cons

I have had a few people who are a little confused about how to download their gifts, but I think they are not super tech savvy in the first place.

Review Source

VR

Verified Reviewer  
HR Director  
Management Consulting  
Used the software for: 1-2 years

### "Alternatives to Gift Cards"

July 27, 2018

4.0

My experience has been great. The team has always been responsive and accommodating to my company's needs. I would definitely recommend them to other companies.

Pros

WishList allows to give the gift of experience in lieu of gift cards. I was skeptical at first, but when we started giving experience based gifts to our employees they really loved it. They took pictures and sent thank you notes. For them it was a really memorable experience.

Cons

The reporting ability is a little lacking as well as the Administrator functions.

Review Source

Kevin M.  
Senior Dirctor, Product UX  
Consumer Electronics  
Used the software for: 2+ years

### "Employees care about experiences"

July 27, 2018

5.0

A great team that is very hands on. I've worked with Wishlist for years across multiple companies and love them.

Pros

Monetary bonuses is one way to recognize employees. But, when an employee is skydiving or enjoying a mountain retreat as a Wishlist reward, they'll always remember that experience and associate it with your company. Experiences are so much more valuable and this software makes it easy to manage that.

Cons

Not much to complain about here. I think more options in termsof experiences would always be good.

Review Source

Similar Products

Featured