--- title: "Engagement Hub Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Engagement Hub Software - reviews, pricing plans, popular comparisons to other Community products and more." source_url: "https://www.capterra.com/p/163808/Engagement-Hub/" page_type: "product" language: "en" --- # Engagement Hub Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Engagement Hub ## What is Engagement Hub? Your complete community engagement and stakeholder management software. Trusted by all levels of government, corporates and not-for-profits. Create your own dedicated online engagement platform. Featuring: Only software to include a complete stakeholder management system as standard - 38 consultation tools - In-depth reporting - Top-level security and accessibility - Highly customisable - Dedicated support - Flexible pricing plans - Rapid deployment and development Proudly a Certified B Corp ## What is Engagement Hub used for? [Community](https://www.capterra.com/community-software/)[Government](https://www.capterra.com/government-software/)[Reporting](https://www.capterra.com/reporting-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Engagement Hub?[Manage this product listing](https://www.g2.com/products/engagement-hub/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Engagement Hub 4.3 (8) VS. [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (8) Ease Of Use 4.1 (5,194) Value For Money 4.4 (7) Value For Money 4.2 (3,638) Customer Service 4.9 (8) Customer Service 4.3 (3,667) ## Engagement Hub alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [5.0 (28)](https://www.capterra.com/p/179750/Brand-Wide/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/163808/Engagement-Hub/alternatives/) ## FAQs about Engagement Hub Overview ### What company size and specific industries is Engagement Hub built for? Engagement Hub is designed for organizations of any size that run online community, stakeholder, or employee engagement programs. It targets government and public sector teams, education providers, research organizations, planning and development groups, health services, energy companies, and employee engagement initiatives. Features and Usability ### What are the key features of Engagement Hub? Engagement Hub includes segmentation and widgets for audience targeting and content presentation, plus workflow automation, task management, and approval process control for operational work. It also offers activity dashboards, reporting and analytics, surveys and feedback, communication management, and access controls/permissions for managing engagement and records. Getting Started and Support ### What training and onboarding options does Engagement Hub offer? Engagement Hub provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars present scheduled group learning, documentation offers written reference material, and videos provide visual step-by-step guidance for users getting started. Getting Started and Support ### What customer support options does Engagement Hub offer? Engagement Hub provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. Support experiences vary by user, but the listed channels give customers multiple ways to get help and find answers when they need them. ## Features AI summary Based on 4,509 Community reviews Capterra reviewers highlight these as the features buyers value most when choosing community software: - **Chat/Messaging** (**48%** of reviewers rated this feature as critical) - **Membership Management** (**44%**) - **Content Management** (**42%**) Engagement Hub includes **Membership Management** and **Content Management**, giving teams the tools to organize member records and publish community resources in one place. However, it does not offer **Chat/Messaging**. Instead, it provides other highly rated features, including **Mobile Access** (**56%**), **Real-Time Notifications** (**48%**), and **Access Controls/Permissions** (**42%**), helping businesses keep members connected on the go, share timely updates, and manage who can view or contribute content. Membership Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Content Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Mobile Access 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Notifications 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Reporting & Statistics 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Engagement Hub 62 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Budgeting/Forecasting: Create budgets based on historical data and future projections - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Management: Schedule and manage the logistics of activities and other gatherings - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - For Government: Intended to be used by governmental agencies - Group Management: Organize and edit a group of people's policy and members - Ideation: The creation, development, and sharing of potentially innovative new ideas - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Moderation: Controls/tools to moderate the session - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Management: Create, manage and track all task activities and progression - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Management: Built-in website builder or integration with third-party site - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (8) 4.3 Based on 8 reviews ## Pricing Value for money 4.4 (7) Free Trial Starter Custom quote available It includes: - 1 site administrator - 4 project administrators - 1-4 projects per annum - 2000 max stakeholders - Brand integration - Complete website builder - Stakeholder Relationship Management Tool (SRM) - 38 advanced engagement tools - Reports and Insights - Text Analysis - Feedback Tagging - Sentiment Analysis - Standard Implementation - Online Onboarding Training - Core Support Package - Online Helpdesk - Online Resource Centre 24/7 - Monthly client webinars Standard Enterprise Plan Custom quote available It includes: - 1 site administrator - 9 project administrators - 5000 max stakeholders - 5-20 projects per annum - Brand integration - Complete website builder - Stakeholder Relationship Management Tool (SRM) - 38 advanced engagement tools - Reports and Insights - Text Analysis - Feedback Tagging - Sentiment Analysis - Standard Implementation - Online Onboarding Training - Online Helpdesk - Online Resource Centre 24/7 - Core Support Package - Monthly client webinars Premium Enterprise Plan Custom quote available It includes: - Unlimited site administrators - Unlimited project administrators - Unlimited stakeholders - Unlimited projects per annum - Brand integration - Complete website builder - Stakeholder Relationship Management Tool (SRM) - 38 advanced engagement tools - Reports and Insights - Text Analysis - Feedback Tagging - Sentiment Analysis - Standard Implementation - Online Onboarding Training - Online Helpdesk - Online Resource Centre 24/7 - Core Support Package - Monthly client webinars Value for money 4.4 (7) 4.4 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (8) 4.9 Based on 8 reviews ## User reviews Overall rating 4.3 Based on 8 reviews Filter by rating 5(4) 4(3) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent RP Richie P. Chief Scientist and Chief Development Officer Environmental Services ### "Verity Nature" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2024 Efficient, innovative, smart and cost effective. Pros The ability to capture, record and report on engagement efforts. Cons Not knowing how to run dashboard reports. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amanda P. Executive Assistant Non-Profit Organization Management ### "Not quite what we thought it would be." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 December 11, 2024 The IT team were very responsive to our enquiries, however, this system is not quite what was described. Many members complained about the difficulty in navigating the site, even though training was provided. Pros The ability to make it private for members only, rather than publicly accessible. Members could access information and resources that made it a benefit of membership. Cons It was a very manual process to upload information. If you upload something in one project, you cannot transfer that information to another section, it needs to be manually uploaded again. Switched from [Easy LMS](https://www.capterra.com/p/145800/Easy-LMS/) We were looking for more engagement from our members. Alternatives considered [Hive](https://www.capterra.com/p/150991/Hive/) Reasons for choosing Engagement Hub The price was much more affordable, and the initial setup cost was a better price also. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 12, 2024 Hi Amanda, thank you for your review. As mentioned in our many calls, extra training and emails together - each project is a separate entity and information is uploaded to each - as is the same on all other similar platforms. You can clone projects and tools so you don't have to upload manually each time and the software then recreates all design features too. We recommend you create a template project that you clone when starting each project as a base template to save time. We have worked extensively with your team but as we said at the time you purchased the licence - membership software may have been more suitable for your needs rather than engagement software. We have many happy clients across all sectors using it for engagement and stakeholder management but this differs significantly from the features of membership software. Other clients love the software for its simplicity in navigation so we're unsure why your members were experiencing difficulty but appreciate your feedback. NW Neil W. Coordinator Engagement & Communications Government Administration ### "Value for money platform for mid-size councils and organisations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 4, 2023 The platform offers us a range of functions to meet different types of engagement and consultation needs from a discrete project information-only approach to in-depth multi-faceted consultation and project design. Pros The customer service and willingness to undertake development innovation in response to customer needs is outstanding! Cons Some parts of the platform are a little 'clunky' (not intuitive) and report formats aren't always ideal. But it's still good value for money. Reasons for choosing Engagement Hub Range of functionality vs price Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 25, 2023 Thanks for your great review Neil. We love working with you and your team and appreciate your in-depth review of the range of functionality and support you receive from us. As you know, we are continually updating the software and are currently working on the admin interfaces to improve the user experience and also the design and format of our reports. Thanks again, DJ Domenica J. Community Engagement Manager Management Consulting ### "Domenica Jensen Equis Australia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 An incredible product and an incredible team. Selfless and endless support offered to us by \[sensitive content hidden\] and her team have been second to none. I have been in business for over 34 years, and I am yet to meet a manager as dedicated, as efficient, as intelligent and switched on, or as kind, thoughtful and supportive of \[sensitive content hidden\] . She really is like a life raft when we need her the most. Whatever business I move to, I will move the Engagement Hub software and \[sensitive content hidden\] with me. Pros Ease of use. Functionality. Extensive customisation options. Great integration of people, issues, projects. Ability to showcase our brand visually. Excellent reporting features. Cons The email features are great, and we can design some visually pleasing templates. However, end users are unable to customise the design of the system generated emails and need to rely on the team to customise them for us. Having noted that, I do have to say, the team does a great job in customising everything as we want it to be. Reasons for choosing Engagement Hub An all in one system to manage content and clients/customers that integrated many features that we needed. Some of the other ones offered services that we needed, but not all in one package. The Engagement Hub offered the best features and value for money. Furthermore their support and training was also a strong consideration, and has truly exceeded our expectations. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 29, 2023 Thanks for your great review Domenica and your kind words. We work hard for each of our clients and that support is a very important part of our software offering. As you know, we take on board all client feedback and much of our development roadmap is inspired by client suggestions so we will discuss the cons you mentioned around email customisation further with you. We are so pleased you are happy with Engagement Hub and look forward to continuing to work together to achieve your engagement goals. SK Stephanie K. Community Engagement Non-Profit Organization Management ### "Great addition to our engagement work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 15, 2021 Excellent way for us to conduct regular survey views of stakeholders and promote engagement Pros Customer support from the team is excellent and in terms of software, making life hugely more efficient Cons Integration easy. Some design features in user facing pages are a bit daggy Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 17, 2021 Thanks for your great review Steph, as the only all-in-one software there are some huge time savings so it's great you have seen those in your organisation. Also, you'll be pleased to hear we are just a few weeks away from releasing a whole new design for both the front and admin areas of the software. We're bringing the design up to meet the leading-edge functionality which will be a great addition to the whole software. Many thanks, the team at Engagement Hub AN Anonymous User entreprenuer Computer Software ### "I am a user, i like it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2021 very helpful, useful tool to have. Pros Well Designed and easy to use. Supports a better work-life balance and improves productivity. Cons No major issues just a few connection problems and a lack of more features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2021 Thanks for giving our free trial a go. To access our full features, get in touch and we can provide you with a log in and you can see all the SRM, reporting and admin functionality behind the scenes. We're also happy to demo these to you on a virtual call if easier. Thanks, the team at Engagement Hub KW Karenna W. Marketing Consultant Marketing and Advertising ### "Implemented for several clients - excellent software with brilliant stakeholder functionality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 Excellent service and software functionality that outranks all the competitors on the market Pros Unlike other software providers in this space like Engagement HQ or The Hive, Engagement Hub has an integrated stakeholder management system which is incredibly powerful. So on top of all the great tools to engage users on the front end - it makes the administration easier and more impactful. For example, being able to run reports of all users, tagging and segmenting user groups and communicating directly with each or being able to see a report of all the activity a user has undertaken on the site. It makes reporting and especially audit reporting much easier and vastly improves organisations' stakeholder engagement. The other great thing about the software is the team behind it, their passion and their knowledge - they are stakeholder engagement specialists so they understand both the software and what we're trying to achieve on the ground. They've made implementation and deployment simple and the ongoing support is second to none. Over the years I've recommended and implemented this software for many clients and I can't recommend it enough. Cons Nothing - all ideas I forwarded were taken up into the development roadmap and often implemented really quickly Alternatives considered [EngagementHQ](https://www.capterra.com/p/178066/EngagementHQ/) [OpenCities](https://www.capterra.com/p/210159/OpenCities/) [Delibr](https://www.capterra.com/p/191677/Delibr/) Reasons for choosing Engagement Hub The superior stakeholder management, reporting capabilities and high level of customer service Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 8, 2021 Thank you, we're so glad you are enjoying our software and taking advantage of our advanced reporting capabilities. This is something that's really unique to Engagement Hub - as is our team of passionate engagement professionals. We pride ourselves on how we closely work with and support our customers and are pleased this shines through. SM Sara M. Office Assistant ### "Engagement Hub is a great program aiding communities and helping them to do great things. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 12, 2018 Pros Great way to create projects within schools and communities of people. Easy to use and open lines of communication with those involved in the projects. Cons The site is well designed and easy to navigate through. I like that there are so many projects to look through and help organize all details in one place. Whether it is a simple social get together or a huge building project. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.