CHAMPS

4 / 5 35 reviews

Who Uses This Software?

Any organization that is looking to reduce maintenance cost, increase return on assets, and increase workforce and equipment uptime.


Average Ratings

35 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CHAMPS Software
  • www.champsinc.com
  • Founded 1976
  • United States

About CHAMPS

CHAMPS, the first commercially available Computerized Maintenance Management System software has been providing enterprise solutions for Work Control, Asset Management, Materials Management, Procurement and Safety solutions for over 40 years. Application components may be delivered stand-alone or as part of an enterprise suite module. System deployment options: Mobile; Web based Cloud; On Premise Web based; and Windows C/S. Licensing options: SaaS; Hosted; and Perpetual Use.


CHAMPS Features

  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • Inventory Management
  • IT Asset Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management

CHAMPS Reviews Recently Reviewed!


The software more than meets our needs and the support is excellent.

Jan 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: From an administrator's standpoint, the ability to batch process records using spreadsheet templates to create import files.

Cons: At times I find it takes several mouse clicks, navigating through menus and windows to get to what you want to work on.

I use CHAMPS to issue POs,track invoicing, create PMS and Work orders.

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I can save a report to adobe and download to excel. I can do a print review to call up a report format for PMS or WOs delete fields I don't need, and print only the fields in the order I need them to create my own quick reports. I do create a quick vendor summary report and see at a glance what all my POs are for by using the "comment" field in my PO as it shows up in the vendor summary .. easy to sort by PO number, location of comp, or PO date etc..

Cons: TAB page of POs if you hit the tab or wrong button, instead of the ENTER key, after you have typed in formation, you loose what you have typed, and have to start over. Also, sometimes doesn't save the information on this page after that happens. Have to close po, get back in, retype it.

Overall: Easy to make my own reports that I can customize for my dept needs.

Capterra-loader

As an Integration/Developer role in working with Champs, they are very diligent and knowledgeable.

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It doesn't have many known bugs that we encounter and is a very stable application. This is because it has been in existence for many years. This makes my job as the customer to technical liaison between our customer and Champs employees a breeze, because their is rarely an issue with the software itself. Again with their staffing side, they are again very knowledgeable about their product and this also made our last upgrade which involved both database and application one of the most smooth and coordinated upgrades I have worked on.

Cons: The version we are using is the PowerBuilder platform. I don't prefer the PowerBuilder look and feel and would love to use the web version. However, from a functional perspective it does exactly what it needs. From the developer/database side the database tables can be a bit cryptic, but that's not a problem with the software for daily users.

Overall: As technical support, I benefit because this application is stable. This benefits me because it frees up time to work with other projects and maintenance missions at our facility.

Champs is a software that is easy to use and quite helpful for Inventory & Purchasing.

Jan 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the audit trail in Version 13 that captures all changes.
Version 13 now allows the automatic transference of comments on PRs to RFQs.
Version 13 now allows "Favourites".

Cons: Its ability to have glitches that are hard to replicate since said glitch is normally manifested inspite of following the requisite steps within a process.

Overall: The ease of use and the functionalities that assist in making my day to day activities more effective and efficient.

Great customer support! Easy to use!

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that the software is so user friendly and easy to use. I like the enhancement made when you change the asset id on the work order header, it automatically updates the asset on the step. I like that they combined some of the user setup information, so you can do it all on one screen instead of going to multiple screens.

Cons: The windows maintenance on some of the screens caused other issues, so Champs had to make the changes for us, but then it's locked in and you don't have the ability to change it unless you do a new build.
There are a couple of screens that give you options that you can't use. i.e. If you click on the badge id in the movement screen, it says you can drilldown, but it does not.
I don't like the fact that if you do a physical inventory count and enter a number by mistake, you can not clear the screen. You have to put a count in and update it after. It may not affect other users, but it does the way we do counts at our facility.

For the user coming off the street, CHAMPS is a very cumbersome software.

Jan 23, 2018
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Unlimited Database, extremely fast loading times. Many useful and different reports are available. Easy to transfer information into Excel.

Cons: Too many screens are needed. They should be consolidated into one screen. It should be drag and drop when adding photos to a SKU. Filters should be added for the user to what he she is trying to accomplish

Overall: I can do all my day to day tasks using CHAMPS. I can add photos to a sku, and generate all the reports I need based on the data given.

CHAMPS works well out of the box. The Installation and Training teams are top notch.

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: System is highly flexible, yet easy to use. Over the years, CHAMPS has done a good job of making the user interface more consistent. They focus on usability.

Cons: The web based system is not available for all modules. This forces us into the client/server model, which is a bit more difficult to upgrade.

Overall: It has helped to improve our management of maintenance by allowing us to analyze trends and apply consistent standards to all areas of the mill.

Great Support, Smooth Transition, Training Availability

Jan 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly
Customization
Excellent Support
Not resource intensive
Clear Error Messages
Support Multiple Browsers
Easy Process to roll out new modules
Active Directory Integration

Cons: The inventory process. Need a way to be able to scan inventory.
Some of the web pages have a lot of data so scrolling through them all can be difficult at times.
Need some 2nd checks when processing data to ensure the user that is exactly what they intended to do.
Receiving more then ordered is an issue right now that the Champs team is correcting.

Overall: Less to manage from an IT standpoint.
Easy for users to understand.
The ability to have a tremendous support team a phone call away.

CHAMPS has been a great experience, it is hands down an excellent software program for any business.

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CHAMPS software is great for the company that wants everything in one place; purchasing, inventory, payroll, work orders, preventative maintenance, calibration, etc. Easy to use and everything is linked together for easy access to data.
We use CHAMPS for our Facilities Department here for work orders for shops to do their work, tracking time/materials to complete the work order, tracking our inventory in our stockroom, preventative maintenance on all of our equipment and processing payroll bi-weekly. We have over 150+ people who use CHAMPS daily and compared to other software programs it is easy to use.
The staff at CHAMPS are very talented and know exactly how to help you with any kind or issue you call with or for any customization you may want to make to the existing software.

Cons: I think the biggest con for CHAMPS is that the reports that come with the software could stand to be updated/enhanced a bit. Every company is different but for what we look for this area could be improved.

The upgrade of the CHAMPS server went very good.

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software package handles all the requirements of our customers and is also very manageable as a platform.

Cons: The system would be nicer if it could be changed to be more web-driven, reducing the need for a Terminal Services server for full-featured functionality.

Overall: The system can handle medium to large scale requirements that meet our client requirements and expactations.

It is an excellent system supported by very talented and customer focused staff.

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like all of the modules that are related to equipment repair work orders, parts inventory, tracking repair labor and material costs, etc. I like the ability to generate customized reports as needed by plant systems.

Cons: No Issues with the system at this point. We have had internal issues with integration between corporate financial system and the CMMS

Overall: It provides you with the ability to track problem areas in your maintenance side of the business and optimize the resources.

My experience using the application has been great, I learn how to man over the application.

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The application is user-friendly, make navigation smooth and easy to learn the basic. Very Efficient when tracking inventory parts. Wonder PM's and WO order schedule.

Cons: There are no rollback mechanism in place and CHAMPS may need to take a look at that in the near future.

I use the program every day, multiple times a day. I find it easy to use.

Jan 19, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I am responsible for College rental housing and commercial properties. I able to run a quick report with information on the work orders entered and the status. I use the report to follow up with residents. The work order history helps pinpoint reoccurring issues with units.

Cons: I don't really mind the program. I was part of the team who put the program in place and am now a user. I am able to set criteria that I am looking for and get the information out that I need.

Overall: Organizes issues with the rental units.

Not the most intuitive system, but it works.

Jan 18, 2018
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Very comprehensive CMMS.

Cons: Reporting is not easily configurable and the application is Client / Server based so it's very limited in terms of mobility.

Overall: Initial reason I was hired was to oversee work order processing.

Vendor Response

by CHAMPS Software on January 19, 2018

Hi Thomas, This is Debby Mininni with CHAMPS Software. I see that your experience with our product and customer service has been less than ideal and would like to address the issues you have experienced if possible. We now offer a web version of the software in addition to mobile options for client/server deployments. Many other areas of the product have also been upgraded or improved as well. I would like to connect with you to discuss this with you in more detail. Please contact me directly at debby@champsinc.com or 352-795-2362 ext. 223.

The upgrade to the CHAMPS version was executed without issue, even with customization.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has always provided value in our application as a Preventative Maintenance Program. The customization of the mobile interface increased the efficiency of the PM operations. This was a driving component to upgrading to the latest version. The CHAMPS sales and development teams were very accommodating in helping achieve success of the deployment.

Cons: There is a small component that is required to operate outside the core server. This piece is called the Spooler. In future versions it would be great of the Spooler functionality could operate autonomously within the core server, but as a secondary system, reducing the licensing need for additional single use Windows system.

Overall: A single source platform for Preventative Maintenance management for facilities and operations that scales from a medium sized manufacturing installation to a large scale nuclear power plant, and everything in between...a one size can fit all platform.

Capterra-loader

O&M Contract COR

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity on terms of ease of data entry and retrieval but powerful enough to produce complex usage information to aid in determining O&M needs

Cons: I would like for the software to be more compatible with other scheduling type software but I also understand the challenges with proprietary type software.

Overall: It was a relatively low cost solution to a difficult problem we faced. Through consultation with users and the CHAMPS staff we were able to determine this product would continue to fit our needs very well

Excellent Value

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Extremely robust with a clean and smooth layout making this program a must for business who are looking to find the data parts they are missing to make more informed decisions

Cons: The tremendous amount of features can be quite overwhelming to personnel who are not comfortable with computers. We were looking to transition from MP2 to Champs and there was an initial shock in the demo because the vast differences of the programs.

CHAMPS

Oct 12, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: It is a functional, simple database.

Pros: Simple and like MP2 and other old databases. Inventory system is functional. Adding characters to complete the "pros" field.

Cons: No visibility of the asset system or schedule. Everything is difficult to use. It's just old, they never caught up to the rest of the world.

Fast, Accurate and Efficient

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast response. Accurate message and information. Efficient when communication and leave a message.

Cons: Cannot simultaneously use on both Tablet and desktop. Need to refresh the data by logging out an account.

Williams College Upgrade

Jul 04, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I find the software intuitive - the support from CHAMPS is thorough and immediate - really just great

Cons: I feel we should have more flexibility in making changes at the user end. Perhaps we do and I need to understand more?

Recommendations to other buyers: You need to really engage all the users and get into all their challenges as well as likes - will make any upgrade or implementation that more productive

Champs my preferred Maintenace Tracking System

Jul 04, 2015
5/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: As a 15 year Champs user and last 4 as administrator I find Champs to be the best way to track our maintenance issues and corrective actions. Coming from a mechanical back ground I like the fact that the data base gives me the ability to track failures enabling me to trend machinery to prevent future failures. Our company only uses the maintenance module although Champs can do so much more.

Cons: I find that new hires that are not computer savvy have a problem in the beginning understanding the hierarchy. The system is quit simple if you try not to overthink it.

Recommendations to other buyers: Do not overthink the system, learn the flow and let it flow.

Appvion Champs Review

Jul 02, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Software is userfriendly, but there is always room for improvement. Easy to learn the basics. Champs has been a good vendor to work with. They are small enough, that we have developed a personal relationship.

Cons: New releases and upgrades incorporate change requests from all Customers, but tend to focus on the larger paying Customer. Often the larger Customer requests makes some functionality or new features more complex than other Customers want or need.

Recommendations to other buyers: Take the time to determine your facilities needs. This software will accomodate a simple as well as a complex maintenance environment.

Yosemite National Park Delaware North

Jul 01, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Individual Assistance, ability to make it work in our Enviroment

Cons: Sometimes we need to do alot of modifications and Training

Recommendations to other buyers: First and foremost, know what you want in the form of data and reports, make sure you are getting the detail of what you need now and what features might be very important in the future

Champs Client and User Since 1999

Jun 30, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The Champs program is solid and the support is very personal. Champs is tuned into the CMMS market and innovates continuously.

Cons: Understanding the CMMS market and history, there is nothing we like the least about the product and vendor.

Recommendations to other buyers: When evaluating CMMS programs, do not forget to review the app and database engine behind the GUI and Mobility. The Champs software has a solid and fine tuned engine and the mechanics to support the back office application! The foundation!

Good & Cost Effective CMMS

Jun 26, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like best the following: The suite is an integration of procurement, inventory and maintenance management system - three interwoven functions If used properly, the system software will facilitate paperless initiative Up to this point the system has proven to be a cost effective solution

Cons: The problem in processing (returning, re-issuing and correctly tracking) serialized parts

Recommendations to other buyers: Have clearly define needs and requirements, Ensure that proper users test are conducted.

In charge of Preventive Maintenance (PM) of all Mobile Equipment.

Jun 26, 2015
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: 1. Relative ease of use and several maintenance-related options (modules). 2. GUI 3. Versatility

Cons: 1. Lack of built-in Engineering or Reliability / Key Performance Indicator (KPI) Tools; such as FMEA, FMECA, Wei-bull Dist.,RCA, MTBF, MTTR, MTBPM, etc. Measurement is key to measuring performance. 2. Some "global" updates may counter what we may desire; that is, lack of customized (selectable) updates. 3. Lack of user forum (with fellow CHAMPS users)

Recommendations to other buyers: Assess customizable (selectable) "free" CHAMPS updates.

Use CHAMPS from a manager point of view for plant maintenance.

Jun 26, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The vendor is very supportive and customer focused. There are some areas of the CHAMPS ver. 11 that could be improved upon. As I understand it, ver. 12 has addressed most of them. We will converting to ver. 12 soon.

Cons: I would like to have the ability to generate ad-hoc reports. The search feature could be simplified.

Recommendations to other buyers: Before purchasing a product like this, list your expectations features you want in great detail. Once you do get the product, a significant amount of effort needs to go in to setting it up. This will simplify the user's life later.

The CHAMPS and Hersheypark Partnership

Jun 25, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The CHAMPS Software Team has worked to provide a product that works with our business practices in our unique environment. The staff members have always been very professional and are dedicated to providing a quality product.

Cons: Did not have a True Help Desk function with earlier versions.

Recommendations to other buyers: Know what data and functions you want the CMMS/EAM to provide before you start the process of evaluating applications.

Utilization of CHAMPS in the COT Asset Management Program Environment.

Jun 25, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a simple database and reporting system to monitor processes.

Cons: The complexity in making changes within CHAMPS when business process improvements are identified.

Recommendations to other buyers: Ensure that your teams are made up of experts in the appropriate processes, not just experienced in using computer systems. As CHAMPS is a good tool to support business processes, each business has their own model, and those team members must be experts in the process model and processes.

Good CMMS systems with lots of features

Jun 24, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexible enough that minimal customization is required. The Vendor works to make sure your implementation is successful

Cons: Some features are not documented as well as they could be.

Recommendations to other buyers: Make sure to determine the effort/cost of implementing any integrations to other systems that are needed.

Williams College experience

Jun 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I particularly like CHAMPS because I know it can do many different aspects of a business; work orders, purchasing, payroll, account payable, inventory, scheduling, lock-out tag-out, etc. If there is one part of the system that is not adequate to your company's function, the great employees at CHAMPS and tweak it and make it do what ever you are looking for.

Cons: I would like to see more canned reports in the software application.

Recommendations to other buyers: I firmly believe that CHAMPS is a great software application. I have been using it for many years and I could see it used in business across the world. Give it a try, just like any other software there is a learning curve but once you master that... the sky is the limit.

CHAMPS Maintenance Management System

Jun 24, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Its ability to provide real time cost tracking (labour and material) and to automate maintenance alert for critical equipment. With regard to the vendor: Their concerted effort to bring users together once per year at a user's conference where different experiences can be shared and learnt from.

Cons: The area of my "least like", while exist, may not necessarily can be ascribed to the vendor. It relates to the Bill of Material (BOM) per asset, which requires that when an asset reaches its retirement age, you would want to be able to identify all the associated parts that are related to it for disposal, so those parts do not build the inventory level unnecessarily. But like I said, this should be done at the set-up stage when the system was being implemented.

Recommendations to other buyers: Make sure that the Maintenance managers identify their desired outcome at their facility and match that with what the Maintenance system being presented is able to provide. Make sure that the key stakeholders are involved in the decision making.

User-friendly, easy to use

Jun 04, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Champs is very user-friendly and as an administrator, I do not get many help-desk type calls for assistance. Champs has always been very quick to respond to any questions or modifications that we have requested.

Cons: I believe Champs will be a better system when they roll out and implement the web-based version and have all of the bugs worked out.

Recommendations to other buyers: Having used many CMMS products over the years, I find that Champs has been one of the easiest systems to learn and work with. One of the best features that you may lose with other more.

Review of CHAMPS Software

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use in that getting from place to place is intuitive.

Cons: Some data in one field is in a number format while the same data in another table is text. Some report writing tools can handle this, Microsoft Access cannot. This limits many, many simple reports to obtain data from the database.

Recommendations to other buyers: The better you understand your requirements the better the decision will be made.

CHAMPS review

Jun 03, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The work order and purchasing system is interconnected.

Cons: Some of the limitations, example, emailing a request for quote directly from the software.

Recommendations to other buyers: Do a lot of testing to ensure it meets your needs.