SightMill

SightMill - NPS Software


5 / 5
4 reviews

Who Uses This Software?

Offers great value and time-saving for marketing teams, product development, HR departments, and customer support. Quick and easy to setup, great support and fantastic value.


Average Ratings

4 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Pricing Details
    Pricing varies by number of surveys used.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • SightMill
  • sightmill.com
  • Founded 2017
  • United Kingdom

About SightMill - NPS Software

Net Promoter Score (NPS) software helping you collect, analyze and act on customer and employee feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at training events. NPS Surveys are easy to customize and our tools help you understand trends by segment or customer in real-time. We integrate with third-party software (Slack, Zapier, CRMs).


SightMill - NPS Software Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

SightMill - NPS Software Reviews Recently Reviewed!


A really valuable insight into customer experience when purchasing through our website.

Jul 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.

Cons: We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.

Capterra loader

Multi-site integration easier than expected

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we've had invaluable insights into what customers are really thinking.

Cons: Integrating with a client custom web service was harder than expected

Overall: Any problems we encountered we very swiftly resolved, to their credit.

Great Software and a great Company to do business with!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers.

Plus SightMill are a joy to work with - helpful and responsive at all times.

Cons: We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations

Overall: I couldn't recommend more highly. Great product and great company.

Easy setup and great features - a simple choice when implementing NPS by email and at live events

Aug 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started

Cons: Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature