# KeyedIn Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is KeyedIn the right Project Management solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/163842/KeyedIn-Projects/reviews

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KeyedIn

4.3 (44)

[View alternatives](https://www.capterra.com/p/163842/KeyedIn-Projects/alternatives/)

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Last updated March 13th, 2026

# Reviews of KeyedIn

Ease of use

4.0

Customer Service

4.6

## Pros and Cons in Reviews

Adel M

Software DeveloperHealth, Wellness and Fitness, 10,001+ employeesUsed the software for: Less than 6 months.

“Very easy to use tool for time tracking and projects; it's also an OK tool for project budgeting and projections“

June 25, 2021

MV

Magdalena V

ConsultantInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years.

“It is not the smoothest user experience, things that can be done in 1 click, take 5.“

June 15, 2024

CC

Crawford C

Systems EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years.

“Great user interface (organization of widgets).“

December 4, 2020

## Showing most helpful reviews

Showing 1-25 of 44 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Cathie C.  
Senior Portfolio Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Good all round PPM tool"

September 13, 2019

5.0

\- Real-time reporting - Exec dashboards - Removing the use of all the spread sheets we previously had - Enabling us to focus more on pipeline and future resource planning and scenarios

Pros

\- Real-time dashboards - Feature-rich - Resource management functionality is good - Single source of the truth - Highly customizable

Cons

\- The reporting functionality is currently not very intuitive but is being improved in forthcoming release

Review Source

JK

Jaime K.  
Head of Delivery Office, Group Change & Delivery  
Insurance  
Used the software for: 6-12 months

### "KeyedIn Projects - Customer Feedback"

September 13, 2019

5.0

Since making the decision to work with KeyedIn and adopt their product, the relationship with the KeyedIn team has been excellent; which made the configuration, build, test and implementation as painless as possible. We were able to request / have applied minor modifications to the "out of the box" package to suit our internal operating model and existing processes and we have thus far managed to roll out KeyedIn to all those that use it day to day as a project / programme management tool and feedback / adoption rates are very positive. KeyedIn appear to treat their customers as "partners" and are very flexible / agile and open to negotiation (which has made things easier when selling into our business). We never have an issue engaging with KeyedIn and their tech support team are quick to respond when we have technical queries that we are unable to solve internally. I would say that although this product is not the market leader right now, KeyedIn's flexibility, agility and desire to build the best value add / simple to use product (in partnership with their customers whom are readily invited to forward ideas for improvements) will take them to the next level.

Pros

KeyedIn Projects is very intuitive / easy to utilise and is extremely feature rich; with an excellent user interface and bags of potential for the future (given regular "releases" that introduce an array of major / minor enhancements). Navigation around KeyedIn is relatively straight-forward to get to grips with, and bottom up / top down views all seem to work seamlessly together. On screen dashboards and data "widgets" (out of the box) are very useful / neat and can be easily configured / tailored for different users / executives / role types across any organisation. Powerful data mining / search / filter features allow us to very easily understand how our portfolio is progressing (in real time) and gives you instant ability to drill down to the heart of any risks / issues and the user interface is such that anyone within our organisation is able to be presented with their own customised dashboard and focus on what matters to them.

Cons

A little more work is required to improve reporting outputs and ability to construct and run custom reports. However, major KeyedIn Project enhancement releases (scheduled in coming months appear to be addressing this), together with addressing customer feedback on the product and modifying where customer suggestions add real value across their customer base.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

Reason for choosing KeyedIn

Although the alternative products reviewed were all capable of providing E2E PPM functionality / outputs, KeyedIn Projects stood out as the best; in terms of ease of use, great visual / user experience, rich functionality, great customer service and the product most likely to provide us with exactly what we needed (both now and in the future).

Review Source

MV

Magdalena V.  
Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Can do with a UX refresh"

June 15, 2024

3.0

Pros

I can only speak for the timesheets functionality within keyed in. There are options to fine tune quite a bit if you need to be very specific/detailed about your human resource budgeting.

Cons

It is not the smoothest user experience, things that can be done in 1 click, take 5. It’s often glitchy and things I have saved seem to disappear.

Review Source

AS

Austin S.  
Owner  
Construction  
Used the software for: 2+ years

### "KeyedIn Review"

November 4, 2021

4.0

It has helped us stream line our business and we look forward to using more of it as our company grows.

Pros

Tracey ability on jobs. Ease of use on the shop floor.

Cons

To edit jobs you have to go to many fields just to change quantities on orders. Some functions dead end and you have to go backwards to move forward. IE Create a job from a SO you have to then go back to the SO to get to the work order. No communications from the shop floor back to the office. IE a message that could be submit for review on why there might have been issues with a certain operation. Ease of use for a small shop is difficult as there are many components to go through to use the software in full.

Alternatives considered

[JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/)

Reason for choosing KeyedIn

Seemed like the most complete software out there for the price point.

Switched from

[M1 ERP](https://www.capterra.com/p/228330/M1/)

E2 was not browser based and is very clunky.

Review Source

HI

Howard I.  
Programme Director  
Warehousing  
Used the software for: Less than 6 months

### "KeyedIn First Impressions"

September 12, 2019

5.0

We are creating a PMO within the business and using KeyedIn to replace a far simpler project planning tool. Hence the learning curve has been quite steep for both the project teams in terms of the complexity of the KeyedIn administration and for the project managers in terms of managing the change from running a simple plan to running a KeyedIn project.

Pros

Feature rich, graphically rich, intuitive user interface, with strong portfolio and programme capabilities.

Cons

Inability to easily manage task-based dependencies across multiple projects and surface this at programme or portfolio level, thereby making it harder to effectively prioritise resources across multiple projects

Switched from

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)

Smartsheet is fantastic for running a simple plan and actually offers higher flexibility in terms of being able to build multiple types of "sheet". However Smartsheet is limited in it's ability to fully manage issues and risks, fully consolidate multiple projects into programmes and resource balance effectively across multiple projects and workstreams. KeyedIn allows us to do all this with relative ease.

Review Source

DW

Dennis W.  
Director of Operations  
Automotive  
Used the software for: 2+ years

### "Dennis' Review"

November 12, 2021

3.0

Pros

accessibility to the data cloud based Shop floor accessibility

Cons

reporting is dismal. implementation significantly lacking. been a customer for nearly 5 years, and still cannot get accounting, scheduling, or job costing to function properly.

Alternatives considered

[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[M1 ERP](https://www.capterra.com/p/228330/M1/)[JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/)

Reason for choosing KeyedIn

Thought that Keyed IN was more mature than it was, we liked that the reporting was customizable.

Review Source

TH

Thierry H.  
Programme Delivery Manager  
Oil & Energy  
Used the software for: 6-12 months

### "No longer an illusion of control"

September 13, 2019

4.0

For the first time in GM&T’s history, we have up to date real time information on resourcing, finances and delivery available to our teams, our stakeholders, the parent group, to everyone. And for the programme delivery function it’s no longer an illusion of control Not only did we deliver transparency but we significantly dropped the costs to our business by 75%. Beyond that there are many other benefits, but the key takeaway is that it significantly reduced the amount of administrative effort freeing people’s time to complete more value add activities for the organization The icing on the cake is that this tool allows us to react quickly to the needs of the organization and adapt to the constant change of what seems to be the new norm of continual organization change

Pros

One of things I liked most about this engagement was the honesty and transparency the team showed throughout the selection process. They were upfront with limitations, but showed us other ways to solve the problems. KeyedIn is simple but powerful and met all our requirements around integrated resource management, PPM accounting and delivery. In a global organisation, it was important to have a tool that supported multiple languages and currencies too. The portfolio planning capability is a brilliant tool for annual planning and evaluating multiple scenarios. Finally, KeyedIn offer a very sensible cost model.

Cons

The tooling does support a range of reporting but for the needs of our organisation for rich reporting and the existing governance expectations it fell short initially. This is now being address by KeyedIn The tool plans on months and days but captures in hours and weeks which presents challenges at month end.

Review Source

NS

Natalie S.  
Senior Project Manager PMO and Product Development  
  
Used the software for: 6-12 months

### "We have really begun to enjoy using KeyedIn and have seen the benefits."

February 21, 2018

5.0

Pros

I like that we can track project plans based on tasks. It really works well for our company and helps keep our projects on point. I also like that we can set objectives (deliverables) and dates for those deliverables. This allows us to see when tasks are starting to "creep up" on the due date and either add more resources or push the deliverable date out. I also like that if we do push the deliverable out, we have to give a reason and the SW keeps track each time we push the date. This allows me to go back when the project is done, determine which dates we missed and see the reaons for the delay. I think this will help us find holes in our processes and fix them going forward. I really like the resource management tool, but are still pretty new to using it, so my knowledge is somewhat limited. Thus far, I am seeing some promise and anticipate it will become a very valuable tool. We are also just getting started in learning the reporting functions, but so far they are able to give us the exact information we need. It has made my weekly reporting to our Senior Team much more manageable and accurate.

Cons

I don't like that there isn't a customer portal available. We also manage customer installs with this software and it would be nice to give the customer a link or temporary sign on they can use to view the progress of their project. We can setup a user, but believe it take a license and we have around 50 - 100 customer installs going at any given time. Managing those users would be a nightmare, so we are opting to just email them reports from the system.

Review Source

RN

Ryan N.  
Vice President  
Machinery  
Used the software for: 1-2 years

### "Flexible and customizable"

November 12, 2021

4.0

Overall, KeyedIn is working really well for us and the support team has done a great job helping us launch and continue to expand our use of the system.

Pros

KeyedIn has robust functionality that is flexible and customizable. Functionality can be tailored to the business processes that are unique to our business.

Cons

Though there are a lot of reports and it is relatively easy to modify them or build your own, you cannot create your own SQL queries against the database. Also, adding custom fields, lists and reports is easy to do. It would be nice if there was more flexibility for different types of fields and layouts.

Review Source

Adel M.  
Software Developer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Okay for time tracking"

June 25, 2021

5.0

Overall, KeyIdIN is a good product; UI needs improvement

Pros

Very easy to use tool for time tracking and projects; it's also an OK tool for project budgeting and projections

Cons

The UI of this tool needs to improve it's a bit complex to switch from one tab to another; I believe that's the only thing I have

Switched from

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Cost effective

Review Source

MC

Mark C.  
Project Manager  
Chemicals  
Used the software for: Less than 6 months

### "KeyedIn Projects solves many business gaps for our department"

March 29, 2017

5.0

So far we are about a month into our deployment of KeyedIn Projects and we are starting to see great improvement in how we interact with our projects and overall management. This tool provides significant functionality and visibility to project managers, category managers, and the leadership team in managing project workstreams, tracking expenses vs. budget, and forecasting project budgets. We realized we needed a tool that covered many gaps in our department and we found that with KeyedIn we will have greater visibility and control to all aspects. We have a very complex global business that is ever changing and we needed a tool that was cloud based, easy to use, robust with features and fast enough for us to operate anywhere in the world.

Pros

I like the dashboards and the ability for us to visibly see what is going on anywhere within a project or portfolio. The custom reports are great and the onscreen widgets provide great insights into what is going on.

Cons

Still getting to know the tool - but so far no con's.

Review Source

MF

Matt F.  
Senior Project Manager  
Research  
Used the software for: Less than 6 months

### "A recent implementation"

September 13, 2019

4.0

We are early in our adoption, but the most significant observation is the quality of the delivery of the implementation. Particularly, the consultant has been excellent.

Pros

The comprehensive functionality compared with competitor solutions. The ability to collaborate outside of the organisation. A true aggregated PPM solution.

Cons

Some areas of the system are not the most intuitive. This may be a challenge for occasional users. There are areas of disconnect within the system - for example between 'deliverables' (or milestones) and milestones captured within the task plan. This results in double keying of data in some areas.

Review Source

KM

Kevin M.  
Marketing Team Lead  
  
Used the software for: Less than 6 months

### "Enterprise Solution With Fantastic Support"

November 14, 2017

5.0

Pros

Keyedin is loaded with more than enough features to be a great enterprise project management solution yet the customer support will more than exceed your expectations. They do a great job over there.

Review Source

GB

Gregory B.  
Portfolio Analyst  
Financial Services  
Used the software for: Less than 6 months

### "KeyedIn Review"

September 27, 2019

4.0

Very good

Pros

The forecasting and resource management The ease of use

Cons

The reporting function is currently hard to use

Review Source

MI

Manj I.  
  
  
Used the software for:

### "Makes my life much easier"

March 27, 2017

4.0

Allows me to keep track of my portfolio. Project invoicing is much efficient with the KeyedIn. Love the product.

Review Source

CC

Crawford C.  
Systems Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Great Product"

December 4, 2020

5.0

Pros

Organization of Widgets. Customizable. Easy to use. Feature-rich. Great user interface (organization of widgets).

Cons

User interface is dated. Reporting features.

Review Source

VD

Vincent D.  
  
  
Used the software for: 2+ years

### "KeyedIn seamless integration with other cloud based solutions"

February 14, 2019

5.0

KeyedIn was the final link to complete our ERP and develop an environment that provided key data and KPI's to the staff within their respective "main application" - Project Managers in KeyedIn; Accounting/Finance in SageIntacct; and Sales/Bushiness Development in SalesForce. There is no need for the respective staff to jump between application since we populate their main application from the others with the data they need to know.

Pros

We selected KeyedIn do to is ease of integration with other cloud based solutions (i.e. SageIntacct, SalesForce) to create a complete seamless ERP with "one source of truth" in regard to data entry.

Cons

Though the Support Staff is very versed, at times their seems to be limited staff that can address integration/syncing issues with other systems we have linked.

Review Source

JB

James B.  
Portfolio Performance Manager  
Telecommunications  
Used the software for: 2+ years

### "Keeps getting better"

September 12, 2019

4.0

So far so good

Pros

We’ve used KeyedIn since the Atlantic Global days. The improvements we’ve seen especially in v6.x have been significant. Much easier to use and extract valuable management information than before

Cons

There are still some limitations around number of fields that could be addressed

Switched from

[Hydra](https://www.capterra.com/p/129408/Hydra/)

Usability

Review Source

BG

Betina G.  
Project Manager  
Chemicals  
Used the software for: Less than 6 months

### "Implementation and 6 months on"

September 13, 2019

4.0

KeyedIn have so far lived up to our requirements and expectations. The team are providing detailed and ongoing support . The fact KeyedIn are open to and seek feedback on how they can improve the system is great for us, as we have plans that involve KeyedIn Projects.

Pros

\- We were able to test drive the system before signing up. - KIP provides one source for all out Projects and documents. - The software can be customized by an admin user without the need for KeyedIn to get involved. Ex. we have full autonomy over the criteria of our workflow and fields made available in our intake form.

Cons

Training material is /was a rather daunting affair. We could could have benefited greatly from access to basic Quick Reference Guides for the different types of users we had to train as part of the implementation. Status updates are a bit lacklustre and can only be sent out as attachments. Many key stakeholders never read attachments. To encourage reading it would be great if status reports could be exported directly to the body of an email and become a bit more 'colourful'.

Reason for choosing KeyedIn

For what we wanted KeyedIn provided the best system and value for money.

Review Source

DH

Darren H.  
Projects Director  
E-Learning  
Used the software for: 2+ years

### " KeyedIn Projects "

September 13, 2019

4.0

I am a huge proponent of KI and have been flying the flag internally on a global scale for the last 18 months to foster consistent usage. It really does have potential to be the leading portfolio management tool on the market and i'd like to continue to explore ways of utilising it to its full potential

Pros

I love the insights feature - being able to monitor the performance of my portfolio is vital.

Cons

The visual aspect of reporting needs some work i think - i'd like to see a Power BI type output

Review Source

SB

Samantha B.  
PMO Manager  
Retail  
Used the software for: 2+ years

### "Boots Review of KeyedIn"

September 13, 2019

4.0

Pros

It's very configurable and KeyedIn respond really well to any requests or needs that we have.

Cons

It isn't as 'pretty' as some other PPM offerings and that can put off some of my senior stakeholders who don't want to view the information live. I think some of the recent work that has been done on reporting building/portfolios will help this.

Review Source

AS

Ankur S.  
Tester  
Information Technology and Services  
Used the software for: 1-2 years

### "Its as easy to use tool "

January 15, 2021

5.0

Very good

Pros

Its really easy tool as compared to my previous quite essay to use and user friendly.

Cons

I am not in management side so cant comment on that

Review Source

CH

Charles H.  
Operations Analyst  
  
Used the software for: 2+ years

### "Excellent Project Management Software"

February 15, 2019

5.0

Pros

Very easy to use. Growing company that continues to invest in upgrades. Excellent Customer Support.

Cons

KeyedIn currently has limited options for charts and dashboards. KeyedIn has placed a focus on reporting on their product road map.

Review Source

sC

shing C.  
project manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Cloud based project management tool that can be used throughout organization"

January 12, 2021

4.0

Pros

it spans its use to the entire organization. Assigning tasks and having visibility for everyone

Cons

uploading .mpp and compatibility with that

Review Source

EC

Eric C.  
Senior Security Engineer  
  
Used the software for: 6-12 months

### "Extremely Poor and Confusing User Interface that causes Repeat Work"

June 19, 2017

2.0

Pros

1\. Has view on time expected per week and that accommodates for expected public holidays 2. There is a view on what part of the process your expense returns are in (submitted vs approved vs paid)

Cons

1\. Very frustrating user interface: - finding projects or areas to enter time can take more time than time entry - Interface times out if you don't move around regularly, but will continue to let you enter time or pages, but once you save it will all disappear at a re-login request. Lots of lost work due to this 2. The process for entering time in a category the first time in a day is very different than when you need to go back and add more time 3. Once saved (the only way to ensure your entry isn't lost when moving between pages), there is no ability to subtract time at the user level. 4. Constant reminder emails are sent even if you have submitted your time. 5. Expense page is confusing to add multiple pages of expense items to a single report and it is very easy to submit a report without realizing it, which a user has no ability to modify.

Review Source

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