Thoughtexchange

Thoughtexchange

4.5 / 5 6 reviews


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Thoughtexchange
  • www.thoughtexchange.com
  • Canada

About Thoughtexchange

Thoughtexchange is used by leaders across North America to drive change and inform decisions. We empower leaders to meaningfully involve 10x more people in important online group discussions at 1/10 the cost and time.


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Thoughtexchange Features


Thoughtexchange Reviews Recently Reviewed!

The customer service has been great.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software and analytics provide a wealth of information. It gave us many types of information that we weren't even planning on to help make decisions.

Cons: The cost for the program are almost prohibitive for a small school in a relatively very poor state. I have had to defend the substantial costs that we incurred while at the same time looking at cutting our budgets significantly.

Super easy to use. Provides great feedback from constituents...more than any survey could.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The assigning of stars in support of others thoughts provides our school district with an understanding of not only what people are thinking and how they feel about a question we pose, but also how they feel about what others think. This is definitely not like a survey where you are asking to rate things on a scale of 1-5...this is about hearing what others say and then weighing in on their thoughts. It just gives a new perspective to "listening" to the people that matter the most in our organization.

Cons: There is definitely a need to remind participants to actually go in and share thoughts. In a recent exchange, we did not have the response we expected and I believe that is because some interpreted it as "spam" or just another survey. It is necessary to prepare your participants by letting them know how the exchange will be used. This often requires multiple messages going out encouraging them to participate.

We felt really fortunate to have ThoughtExchange for our recent client feedback needs.

Aug 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We had much higher participation than we would have had if we asked people to participate in a face-to-face meeting. It gave participants a chance to think about their responses, rather than having to think on the spot in a face-to-face forum. I also loved the summary report of the results. It compiled everything for us!

Cons: We wished some of the instructions were more clear when we first started using it, but we figured it out!

Overall: Feedback from the public, without the hassle of excessive meeting planning! A wonderfully concise report at the end, which lays out, in writing, exactly the priorities of our organization.

Depending on your needs, the team will work with you to get the best data and result possible.

Aug 01, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software provides another way of gathering community ideas and suggestions that are shared to the community your are seeking feedback. This provides a level of transparency and trust in the process that garners buy-in. The software is only as good as the ability to customize your experience and for the most part, the consults work with you to get the results and information you need to make quality decisions.

Cons: There are some restrictions to how the data can be reported and shared. It is important that the product and staff become a little more flexible in the process and more timely in the response to customer requests.

Overall: A community process that resulted in satisfaction by the community that our processes for making significant decisions are fair, transparent, and that they have a voice.

We've used Thought Exchange in a number of ways to gather employee input. Staff like using it.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the information that comes out after having run an exchange. We used it to survey our "Under 35's" and it was well received and the data provided and the form in which it was provided was outstanding. We will be using it in the fall to do a Cultural Survey from which we will extract some real details about how our staff see our culture and as you know, culture is the foundation of high performance organizations. We are also testing it as an instrument to gather "360" data. We will continue to find numerous uses for the software as we always get high value from the use thereof. Highly recommend it !

Cons: There's not much I like least about this software. Its so simple to use. One thing that we thought might make it more effective is to have the comments input and the rating in 2 different segments. We are trying this out, so comments only go in during the first week of an exchange and then the staff go back in and rate ALL the comments. We found that by having input and ratings done at the same time that the staff who went in early in the process only had few comments to rate and many comments were added after they had entered the program. The end result was that some comments had plenty of ratings and the comments that were added later on in the process were not seen by the 'early adopters'. Very little to like least about this software.

Overall: Lots of staff input on a myriad of topics, in fact, almost ANY topic !!

Couldn't imagine going through a school start times change without this engagement tool.

Aug 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everyone understands the star rating system. And allowing others to view and rate thoughts is empowering.

Cons: Some limitations with displaying features that would require customization. In some places I wish there were more flexibility.

Overall: The ability to say an outside, independent group helped us gain unbiased feedback from the community about a controversial topic.