FIT HelpDesk

5 / 5 1 review

Who Uses This Software?

FIT HelpDesk is Ideal for companies who have a requirement to track reported items, both internal and external, and helps improve customer service as well as increasing the performance of your internal support team. This affordable solution is perfect for the small to medium enterprise.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Pricing Details
    Site Licences are also available. Contact us for more info.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FIT Tracking Solutions
  • fittrackingsolutions.com
  • Founded 1997
  • Canada

About FIT HelpDesk

FIT HelpDesk is part of a complete tracking system that will give companies a competitive advantage. It isnt just a Help Desk tool, it is an all in one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being looked after. Using FITs powerful workflow rules to flag incidents that fall below performance standards, FIT HelpDesk ensures that emergency notifications cause the item to be escalated.


FIT HelpDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

FIT HelpDesk Reviews Recently Reviewed!

Easy to use and stay on top of tasks

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed.

Cons: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system.

Vendor Response

by FIT Tracking Solutions on November 03, 2017

Thank you for your review Haylie. We always appreciate when our customers sing our praises.