--- title: "Hushmail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hushmail Software - reviews, pricing plans, popular comparisons to other Encryption products and more." source_url: "https://www.capterra.com/p/163919/Hushmail/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Hushmail Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hushmail ## What is Hushmail? Hushmail is a secure email, web form, and e-signature service that lets you send and receive private, encrypted emails, attachments, and web forms to and from anyone, even people who don't use Hushmail. With easy-to-use webmail, a secure message center, drag-and-drop form builder, and iPhone app, there's no complicated installation. Just sign up and start sending securely. Our Healthcare plans come configured for HIPAA compliance, and our legally binding e-signatures comply with ESIGN and UETA. ## What is Hushmail used for? [Email Management](https://www.capterra.com/email-management-software/)[Encryption](https://www.capterra.com/encryption-software/)[Digital Signature](https://www.capterra.com/digital-signature-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 91% Neutral 0% Negative 9% Starting price $11.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hushmail?[Manage this product listing](https://www.g2.com/products/hushmail/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hushmail 4.4 (32) VS. [4.5 (39)](https://www.capterra.com/p/227959/Virtru/reviews/) Starting Price $11.99 Flat Rate, Per Month Starting Price $119 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (32) Ease Of Use 4.5 (2,434) Value For Money 4.4 (28) Value For Money 4.4 (1,697) Customer Service 4.1 (25) Customer Service 4.4 (1,590) ## Hushmail alternatives [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,535)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (71,570)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) Highest Rated [Sealit](https://www.capterra.com/p/233582/Sealit/) [4.8 (31)](https://www.capterra.com/p/233582/Sealit/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/233582/Sealit/) [eM Client](https://www.capterra.com/p/160239/eM-Client/) [4.2 (188)](https://www.capterra.com/p/160239/eM-Client/reviews/) Starting price $34.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160239/eM-Client/) ## FAQs about Hushmail Overview ### Which roles and teams benefit most from Hushmail? Hushmail is most used by mental health counselors, therapists, psychotherapists, and clinical practice owners who need secure email and forms for client communications, intake, and sensitive records. Billing staff use it to exchange payment-related information, while directors and small-business owners manage private correspondence across healthcare, nonprofit, and professional service operations. Answer based on 32 reviews Overview ### What company size and specific industries is Hushmail built for? Hushmail is designed for healthcare practices of varying sizes, especially small and midsize providers that need secure client and patient communication. It is built for therapists, psychologists, optometrists, dentists, chiropractors, and other healthcare professionals who handle sensitive information. Features and Usability ### What are the key features of Hushmail? Hushmail offers encryption, two-factor authentication, access controls and permissions, and audit trail for secure email management. It also includes anti-spam tools, archiving and retention, email tracking, customizable forms and templates, electronic signature, document storage, and HIPAA-compliant features for healthcare workflows. Pricing ### How much does it cost and what fees or limitations are included? Hushmail starts at $11.99 per month for the Healthcare Starter plan, which includes 1 encrypted email account, a Business Associate Agreement, Private Message Center, and up to 2 secure web forms. The Recommended plan is $24.99 monthly, and the Custom plan starts at $47.99 with usage-based pricing. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Hushmail offer? Hushmail provides videos for team training and onboarding. Videos can support self-paced learning and serve as a visual reference for setup steps, feature overviews, and common tasks. Getting Started and Support ### What customer support options does Hushmail offer? Hushmail provides email/help desk, a knowledge base, phone support, and chat. Users describe support as helpful, quick, and kind when setting up accounts or resolving questions, though one reviewer reported a poor experience. Overall, support appears useful for new users who need guidance during setup. Answer based on 4 reviews Security ### How does Hushmail handle data security and access control? Hushmail uses encrypted email, passphrases, and security questions to protect sensitive communications, including messages sent to non-users. Reviewers cite HIPAA-compliant email and secure web forms for confidential client data. However, recipients may need to remember passwords or select encrypted replies; password resets can remove original messages, and non-user emails expire after two weeks. Answer based on 17 reviews ## Features AI summary Based on 491 Encryption reviews Capterra reviewers point to the following as the features buyers value most when comparing encryption software: - **Secure Data Storage** (**68%** of reviewers rated this feature as critical) - **Secure Login** (**62%**) - **File Encryption** (**70%**) Hushmail includes other encryption capabilities that reviewers also rate highly, including **Password Management** (**79%**), **Authentication** (**61%**), and **Data Security** (**59%**). Together, these features help businesses protect account access, verify user identity, and keep sensitive information safe, giving teams more control over everyday security practices. Password Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Authentication 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access Data Security 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Access Controls/Permissions 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Audit Trail 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Signature Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Add and maintain centralized email signature(s) across an organization Hushmail 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Anti Spam: Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox - API: Application programming interface that allows for integration with other systems/databases - Application Security: Identify and respond to security threats to developed applications - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Encryption: Convert data into a code for security - For Healthcare: Software designed for the healthcare industry - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Mobile App: Access the system via a mobile application - Mobile Signature Capture: Capture signatures via mobile devices - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - Signature Capture: Digitally capture and store a person's handwritten signature - Signature Management: Add and maintain centralized email signature(s) across an organization - Spam Blocker: Filters used to determine different types of malware threats - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Get Advice We can help you find the software with the features you need. Features 4.4 (32) 4.4 Based on 32 reviews ## Pricing Value for money 4.4 (28) [View pricing plan details](https://www.capterra.com/p/163919/Hushmail/pricing/) Hushmail for Healthcare Starter $11.99 Flat Rate,Per Month It includes: - 1 Encrypted Email Account - Business Associate Agreement - Private Message Center - Up to 2 Secure Web Forms Hushmail for Healthcare Recommended $24.99 Flat Rate,Per Month It includes: - Electronic Signatures - Business Associate Agreement - Up to 5 Secure Web Forms - Up to 5 Encrypted Email Accounts - Private Message Center Hushmail for Healthcare Custom $47.99 Usage Based,Per Month It includes: - Private Message Center - 10-100 Encrypted Email Accounts - 10-100 Secure Web Forms - Business Associate Agreement - Electronic Signatures Value for money 4.4 (28) 4.4 Based on 28 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (25) 4.1 Based on 25 reviews ## User reviews Overall rating 4.4 Based on 32 reviews Filter by rating Counts reflect reviews available in this feed. 5(21) 4(8) 3(0) 2(2) 1(1) Mentioned topic Recent reviews first, then most helpful Mark David W. Independent Consultant Used the software for: Less than 1 year ### "Easy to use with great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2019 I am able to send and receive secure, encrypted emails that satisfy the requirements of federal law (United States), specifically HIPAA, as well as the ethical principles and code of conduct for my profession. Pros Easy-to-understand instructions for me and for my clients who receive the initial encrypted email and then establish a connection with Hushmail to read my emails and communicate with me via encrypted email. Cons I have not encountered any problems after one month using the service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chiropractor Used the software for: 3-5 years ### "Hushmail Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 October 7, 2021 Pros It seems very secure for our interoffice communications. Cons At times it will randomly encrypt emails that don't need it, glitches tend to show up more frequently in Hushmail than other software I use. Customer support ranges from ok to shitty Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Billing Agent Used the software for: 3-5 years ### "Botched information " 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 14, 2020 Another money-greedy company that now regrets that they didn't start out money hungry and also their customer service sucks Pros This is a HIPAA compliant encryption service. Cons I'm grandfathered in to the "free" version, which they apparently no longer offer. To strong-arm me out of a product they did offer, they LIE about information. Every month or so, my "used storage" will jump wildly overnight (from 29% to 248% this month) . I've contacted support, via email about this twice and no one responds -- the confirmation page tells me that "subscription holders will receive priority" Basically, they no longer offer the "free version" and to hell with loyal customers. I was able to set up an automatic reply, directing my clients to contact me ANY OTHER WAY Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinical Psychologist Used the software for: 1-3 years ### "The only way to go is with Hushmail" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2020 Awesome, no complaints, very helpful customer service team and quick response time Pros Very easy to use! If something does not make sense there is always someone in customer support to help immediately! Cons There is nothing I did not like about this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cathy C. biller Used the software for: 3-5 years ### "Hushmail-The answer to my email tasks" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2021 Husmail is a good value for my small business. Email can be accessed from any where with the internet. Pros Hushmail customer service is excellent, fast and effective. The archive function allows for saving all email, from multiple addresses in one place. This helps me monitor my staff communications with clients. If I chose to move from Hushmail, I can keep this one account open for reference. Down time is negligible if any. Cons There is no downloaded feature. Downloading email to a computer would negate the HIPAA compliance guidelines, but a choice would be nice. An Android app version is a MUST Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Owner Used the software for: 1-3 years ### "Hushmail is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2019 As a Registered Dietitian Nutritionist (RDN) working in the health care industry, I need to be able to send information that is HIPPA compliant. Hushmail makes it easy, and the price is right. My clients love that we can communicate via email quickly. It also adds a level of professionalism to my business. Please note that I do NOT recommend products/services/companies unless I am extremely pleased with them and feel confident others will feel the same way. Also, I am not receiving any compensation or pert for sharing my experience with you. Pros Hushmail is very easy to use, customer support is superb, and it fits my limited budget. Cons I honestly can not say anything negative about Hushmail. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "HUSHMAIL is outstanding as a product, asset to one's business, with flawless use & great IT support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2020 Excellent experience, outstanding service, superior product. Pros Seamless integration of the use of this product into our business. It has been an asset to our work process, with our professional staff as well as patients finding it to be beneficial regarding ease of use. Information is immediately transported to patients who are able to complete forms and provide signatory approval with ease. I highly recommend having one's business forms and forms for signature created by the HUSHMAIL team. Our patients are able to sign via typing their name, using the mouse to do so, or adding a JPG signature. Cons Absolutely nothing. It is a superior product per our experience. Thank you, HUSHMAIL! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: Less than 1 year ### "Hushmail for therapy business" 4.0 October 23, 2019 Overall it has been relatively easy to use, is an affordable option, and protects client data. Pros Hushmail offers encrypted emailing for protecting client information and it is very affordable. It is easy to use. Cons It can be a hassle for clients who forget their password because when a password is reset, the email I sent vanishes and has to be resent by me. This is part of their privacy tools so it is actually a good thing but still a pain at times. Sometimes I've had trouble with people being able to view my emails or them going to spam. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Psychotherapist Used the software for: Less than 1 year ### "Professional & Simple to Navigate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2019 Positive, professional, and value the privacy and confidential needs Pros Primary reason is that HIPAA compliant and received a BAA right away to sign and complete. Software also simple to use thus far as I am a new user. I am not a tech person and appreciate simplistic with helpful tech support...which I have had both! Efficient, quick, AND kind as well. Cons I have not played around with it too much just yet..but so far so good! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Crystal B. Cleaner Used the software for: I used a free trial ### "Great Software" 5.0 May 7, 2019 Pros Super easy to use and gives u the privacy u deserve. Basic email, keeps it simple. Cons I appreciate a basic email. There's definetly no sense in making it more complex than it should be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/163919/Hushmail/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.