--- title: "Smiddle Agent Scripting Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smiddle Agent Scripting Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/163937/Smiddle/" page_type: "product" language: "en" --- # Smiddle Agent Scripting Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smiddle Agent Scripting ## What is Smiddle Agent Scripting? Smiddle Agent Scripting is an indispensable helper for a contact center operator for quick customer service, thanks to which the operator can quickly find the necessary information, and provide quick, accurate, and comprehensive answers. The solution allows you to reduce the time and costs of training and retraining operators, and improve the quality of service through integration with various systems that store the data needed by the operator for customer service. ## What is Smiddle Agent Scripting used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €20000 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smiddle Agent Scripting?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smiddle.com/&name=Smiddle Agent Scripting) ## Smiddle Agent Scripting Overview Updated August 2026 AI summary Smiddle Agent Scripting supports small, midsize, and enterprise organizations running structured call center operations with features such as call scripting, call logging, automatic call distribution, call recording, and reporting. Designed for deployment on Linux, it offers API access, blended and multi-channel communication, predictive dialer, and third-party integrations, serving teams prioritizing workflow automation and detailed call documentation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smiddle Agent Scripting 5.0 (1) VS. [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price €20000 Other, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (886) Value For Money 5.0 (1) Value For Money 4.7 (796) Customer Service 5.0 (1) Customer Service 4.8 (817) ## Smiddle Agent Scripting alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Smiddle Agent Scripting Overview ### What company size and specific industries is Smiddle Agent Scripting built for? Smiddle Agent Scripting is designed for medium and large call centers and for organizations that use Cisco Contact Center systems, including UCCE and UCCX. It is built for contact center operations rather than general business use, making it most relevant to service teams managing customer interactions at scale. Features and Usability ### What are the key features of Smiddle Agent Scripting? Smiddle Agent Scripting offers call scripting, call logging, call recording, and computer telephony integration for agent interactions. It also includes automatic call distribution, queue management, predictive dialer, real-time chat, and multi-channel communication, plus CRM integration, reporting and analytics, real-time data, and third-party integrations. Getting Started and Support ### What training and onboarding options does Smiddle Agent Scripting offer? Smiddle Agent Scripting provides in person training, webinars, documentation, and videos to help teams get started. In person sessions support direct instruction, webinars allow guided online training, documentation offers written reference material, and videos provide visual walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Smiddle Agent Scripting offer? Smiddle Agent Scripting provides email/help desk and phone support. These channels give users direct ways to contact support teams for setup, troubleshooting, and account questions. No reviewer feedback about support quality is available, so user experience with response times or helpfulness cannot be described here. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Smiddle Agent Scripting includes **Call Logging**, which helps teams keep accurate records of customer interactions. However, it does not include **Call Center Management** or **Call Monitoring**. Instead, it offers other highly rated features such as **Call Recording** (**46%**), **Automatic Call Distribution** (**44%**), and **Reporting/Analytics** (**43%**). Together, these features help businesses document conversations, route calls more efficiently, and track performance trends, giving teams better visibility into daily operations. API Application programming interface that allows for integration with other systems/databases Blended Call Center A call center that both makes and receives calls Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Scripting Provide agents with a typical response for common call subject matter Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Smiddle Agent Scripting 9 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Blended Call Center: A call center that both makes and receives calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Scripting: Provide agents with a typical response for common call subject matter - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic €20,000 Other,Per Year Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VC Valentin C. Contact Centre Manager Banking ### "Smiddle Agent Scripting is an excellent program solution for Contact Centre" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 22, 2017 Smiddle Agent Scripting is an excellent program solution which allows to prevent such troublesome situations, to enhance efficiency of the work, self-organization of the agent, and to provide prompt and accurate answers to the questions and objections of the clients due to created conversation scenarios. Pros The benefits of using the system: Reduction of the training period for new agents since they can receive all the necessary tips from Agent Scripting. Enhancement of agents efficiency. Provision of clear and reliable information to your customers. Communication with customers according to the scenarios created by sales and service professionals. Flexibility in the work of agents for various projects. Reduction of the costs of agents training. Reduction of the impact of staff turnover on the quality of contact centre operation. Cons You can't predict all possible questions of clients, so Agent Scripting will not run the gamut. But it will cover at least 95% of scenarios Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 13, 2023 Thanks for the review. We are excited to be a part of your success and will continue to work hard. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.