Who Uses This Software?

Customers using Cisco Contact Centre. We offer products for providing additional service to Cisco software: Recording, Quality of Service, Campaign Manager, Messenger Connector, Agent Scripting.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    competitive licence (per finesse)
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Smiddle
  • www.smiddle.com/
  • Founded 2015
  • Estonia

About Smiddle

Smiddle is a software developer for Contact Centers (mainly add-ons for Cisco). Our products will provide you extended services and features to Cisco software. We have created a wide range of products for Contact Centers, which allow to achieve much higher effect from your customer collaboration solution like Smiddle Recording, Quality of Service, Campaign Manager, Agent Scripting, Smart Callback, Messenger Connector, Screen Capturing, CRM Connector and other.

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Smiddle Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Smiddle Reviews

Smiddle Agent Scripting is an excellent program solution for Contact Centre

Jul 22, 2017

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: The benefits of using the system:

Reduction of the training period for new agents since they can receive all the necessary tips from Agent Scripting.

Enhancement of agents efficiency.

Provision of clear and reliable information to your customers.

Communication with customers according to the scenarios created by sales and service professionals.

Flexibility in the work of agents for various projects.

Reduction of the costs of agents training.

Reduction of the impact of staff turnover on the quality of contact centre operation.

Cons: You can't predict all possible questions of clients, so Agent Scripting will not run the gamut. But it will cover at least 95% of scenarios

Overall: Smiddle Agent Scripting is an excellent program solution which allows to prevent such troublesome situations, to enhance efficiency of the work, self-organization of the agent, and to provide prompt and accurate answers to the questions and objections of the clients due to created conversation scenarios.