Who Uses This Software?

Dixa is for businesses of any size; from the small business to remote teams and large call centers.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Pricing Details
    Starting at $15 per agent/mo. Includes essentials for phone, email & chat.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Dixa
  • dixa.com
  • Founded 2015
  • Denmark

About Dixa

Quality VoIP that runs in your browser and on your phone for both external and internal calls. Set up your own phone system in 15 minutes starting at $15 per agent/month for the essentials and $29 per agent/month to unlock all features. Employ an auto attendant/IVR (press 1, 2, 3, etc.), set opening hours, route and queue calls, transfer calls, upload your own announcements, get voicemail, offer callback, forward calls to your mobile phone and much more.


Dixa Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Dixa Reviews Recently Reviewed!


Excellent customer service and great performance at a hard to beat price

May 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.

Cons: I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly!

Overall: Has helped us gain sales by providing awesome customer support!

Vendor Response

by Dixa on May 31, 2018

Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)

Capterra-loader

Excellent performance

Apr 29, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it

Cons: We do not find a major problem with this platform, I just hope that the text options in voice improve a bit

Overall: We have compacted better in the work

Vendor Response

by Dixa on May 02, 2018

Thank you for your review, Luimer!

Capterra-loader

Excellent cloud solution for your callcenter with a reasonable cost!

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.

Cons: IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.

Vendor Response

by Dixa on January 22, 2018

Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing?

easy to implement and manage. easy to use. very good set of features.

Aug 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.

Cons: No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts...

Vendor Response

by Dixa on August 17, 2017

Hi Nermin, a big thank you for your review! It's true that we don't do text to speech for recordings in-app yet, but we can certainly make some on request. We've done that previously for customers. The quality varies a bit, depending on which languages you need them for. If you'd be interested in some text to speech announcements/messages, you know how to get in touch with us :-)

Cheap, efficient and all about customization, this is what I can say about using Dixa.

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)

Cons: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Overall: It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Vendor Response

by Dixa on August 17, 2017

Thanks for the great review, Elizabeth!

Easy managable and user friendly interface. Good product. Reasonable Price.

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.

Cons: Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).

Overall: Good communication with their team, user friendly interface, smooth API.

Vendor Response

by Dixa on August 16, 2017

Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)

It is convenient to use dixa for a call-center and easy to build a team work upon each business proc

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.

Cons: Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.

Overall: Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.

Vendor Response

by Dixa on August 16, 2017

Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.